all my saved music has disappeared from my htc and my iphone. over a years worth of saved music.

[jaybot186]

Over a year's worth of saved music gone. I'm devastated. Why has this happened and how can I recover my playlists, starred songs etc? I hope there is a solution as I have a high opinion of spotify and in all honesty my opinion is going down

[Peter__]

Quickest way to get them restored is to get in touch via Twitter: @SpotifyCares.

You can also get in touch with the customer services team directly using the online contact form and they will be able to lend a hand. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.