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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 65004 Views
  • 16 replies
  • 37 likes
  • 65004 Views
  • 16 replies
  • 37 likes

All of my music disappeared!

Someone please help! All of my music is gone. Everything! I was listening to some new artists like normal and saved some new music, but when I went back to my songs everything was completely wiped except for the songs that I had just saved. I tried n...

  • Newbie
  • Someone please help! All of my music is gone. Everything!   I was listening to some new artists like normal and saved some new music, but when I went back to my songs everything was completely...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

songs will not sync

I am on the same wifi as my computer , my local files will not show up on my phone , my local files on my computer will play but once I go to look for them on my phone it says no local files . I tried to make a playlist of my local files , the playli...

  • Newbie
  • I am on the same wifi as my computer , my local files will not show up on my phone , my local files on my computer will play but once I go to look for them on my phone it says no local files . I trie...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

DATA usage even if wifi is ON

Hello community, I discover today that the app is using data when I'm on a wifi network, I really don't know why.Is it a bug from the app, or "normal" ? (The wifi asistance is off on my iphone 6, just to let you know) Thanks for your advice/opinion/s...

  • Regular
  • Hello community,   I discover today that the app is using data when I'm on a wifi network, I really don't know why. Is it a bug from the app, or "normal" ?  (The wifi asistance is off o...
  • vstomato
  • Regular
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

data roaming issue

Hey,I have this issue for like 3 months thanks to Telekom's incompetence: So I have 500 mb data roaming for surfing on the net (fb, instagram, web browser, etc...) and 2 GB only for Spotify Premium.Spotify would have to use only its 2 GB however it k...

  • Newbie
  • Hey, I have this issue for like 3 months thanks to Telekom's incompetence:   So I have 500 mb data roaming for surfing on the net (fb, instagram, web browser, etc...) and 2 GB only for Spotif...
  • Bittencourt
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Artist not shoiwng up

Hello, I am using the iphone 6 and Ipad air 2. Everytime I try to save an album to my library it does not show uo at all on either device/.It will save under albums but not the artist when i go into my music library. Thank you.

  • Newbie
  • Hello,    I am using the iphone 6 and Ipad air 2. Everytime I try to save an album to my library it does not show uo at all on either device/.It will save under albums but not the artist ...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Spotify constantly offline

I have a Spotify premium account.The app on my iPhone 5s suddenly stopped working (works on my other devices but still bugs). It says that I am offline allthe time. I checked the setting and the offline mode was turned off and I had a connection ( do...

  • Newbie
  • I have a Spotify premium account. The app on my iPhone 5s suddenly stopped working (works on my other devices but still bugs). It says that I am offline allthe time. I checked the setting and the of...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Spotify keeps crashing out on my iphone 6 plus

Spotify crashes on my iphone everytime i use itIt starts playing a song then just disappears (please dont say "is it someone else playing on a different device" -I have had that question asked too many times)I have had this problem for ages can someo...

  • Casual Listener
  • Spotify crashes on my iphone everytime i use it It starts playing a song then just disappears (please dont say "is it someone else playing on a different device"  -I have had that question aske...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Premium

Am I able to get the $9.99/month deal with a iTunes card?

  • Newbie
  • Am I able to get the $9.99/month deal with a iTunes card?
  • kbrooksc
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Troubles With My Family Subscription

I buy a family subscription today and i add another devices with the e-mail invitation system, so ... i cant use my account on my iPhone 5S, i logged and my account still in Free and if i logged in a PC, my account gets the premium ...

  • Casual Listener
  • I buy a family subscription today and i add another devices with the e-mail invitation system, so ... i cant use my account on my iPhone 5S, i logged and my account still in Free and if i logged in a...
  • kbrooksc
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

[iOS][Running] Spotify/Runkeeper/Apple Watch Glitch

Please fix this glitch: Spotify does not activate with Runkeeper when I use my Apple Watch to activate a run with Runkeeper. I can activate Spotify with Runkeeper from my iPhone only. Thanks in advance.

  • Newbie
  • Please fix this glitch:  Spotify does not activate with Runkeeper when I use my Apple Watch to activate a run with Runkeeper.  I can activate Spotify with Runkeeper from my iPhone only. &nb...
  • 688 Views
  • 0 replies
  • 1 likes
  • iOS
    Running
  • 688 Views
  • 0 replies
  • 1 likes

Local files playing on laptop but not iPhone/not synchronizing!

Alright hi. So I have a problem that my local files WILL play normally on my laptop and then I've added them on an list that works offline. However, my iPhone 6 says that the track can't be played cause it hasn't been synched. I'm so goddamn tired of...

  • Regular
  • Alright hi. So I have a problem that my local files WILL play normally on my laptop and then I've added them on an list that works offline. However, my iPhone 6 says that the track can't be played ca...
  • katrinascarlett
  • Regular
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

OCD - Play/Pause button not properly centred

While using both the iOS App as well as the Destop App, I noticed that the play/pause button wasn't properly centred in it's circle, I felt like there was more space on the right, so I took a measuring tape to be sure, and I am. 2mm on the left and a...

IMG_0007.JPG IMG_0008.JPG
  • Visitor
  • While using both the iOS App as well as the Destop App, I noticed that the play/pause button wasn't properly centred in it's circle, I felt like there was more space on the right, so I took a me...
  • user-removed
  • Not applicable
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

spotify connect available on now playing missing for iPhone to PS4

Followed the following page and Using spotify connect, you can play your Spotify music from your mobile device and play it on your PS4™ or PS3™, https://support.spotify.com/us/learn-more/guides/#!/article/how-to-use-spotify-on-playstation/?in=search ...

  • Newbie
  • Followed the following page and Using spotify connect, you can play your Spotify music from your mobile device and play it on your PS4™ or PS3™, https://support.spotify.com/us/learn-more/gu...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

FRAUDULENT CHARGES!!!!

I sent my issue to spotify customer service via their contact form. They told me that they are "sure" I will get the help I need by posting on the community forum and by looking at the help page. Really? Oh well, I'll give it a try. Here is a redacte...

  • Regular
  • I sent my issue to spotify customer service via their contact form. They told me that they are "sure" I will get the help I need by posting on the community forum and by looking at the help page. Rea...
  • MattSuda
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

help

My playlist wont play but all of my other ones wor. I even deleted the playlist and restored it and it still doesn't work.

  • Newbie
  • My playlist wont play but all of my other ones wor. I even deleted the playlist and restored it and it still doesn't work. 
  • MattSuda
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Is Spotify Now ever coming?

Remember last May (5/20/2015 to be exact) when Spotify told us about this cool new things Spotify Now? It would bring podcasts and shows and all kinds of cool things with it. Got lots of press. But it's never shown up on my Mac, iPhone, or iPad. Coul...

  • Newbie
  • Remember last May (5/20/2015 to be exact) when Spotify told us about this cool new things Spotify Now? It would bring podcasts and shows and all kinds of cool things with it. Got lots of press. But i...
  • gpinto67
  • Newbie
  • 950 Views
  • 14 replies
  • 1 likes
  • 950 Views
  • 14 replies
  • 1 likes

If my iPhone is on I cannot use connect.

Currently if im logged into the app on my iPhone 6s+ I cannot use spotifiy connect. The options are all available, and even work for about half a second. Then the music just beigins playing on my phone. I'll hit play on a song on my computer and it w...

  • Newbie
  • Currently if im logged into the app on my iPhone 6s+ I cannot use spotifiy connect.  The options are all available, and even work for about half a second. Then the music just beigins playing on ...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Circles with 3 dots to the right is not working..

The circles to the right on every song in a playlist is not working on my iPhone 6s Plus, so i can't queue any songs when in offline mode.

  • Newbie
  • The circles to the right on every song in a playlist is not working on my iPhone 6s Plus, so i can't queue any songs when in offline mode.
  • bananhe
  • Casual Listener
  • 966 Views
  • 1 replies
  • 0 likes
  • "Song option" not working on iPhone 6s Plus
  • 966 Views
  • 1 replies
  • 0 likes

Not syncing consistently

Just a quick question regarding saving songs on different devices linked in to my premium account. When I use the Spotify app on my laptop and save a song, I can open my Iphone app and see it listed then under my songs. But if I save a song first on ...

  • Newbie
  • Just a quick question regarding saving songs on different devices linked in to my premium account. When I use the Spotify app on my laptop and save a song, I can open my Iphone app and see it listed ...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes