Tracks not transitioning - iPhone

[theHarrow]

Many of my tracks frequently stop between 3 and 1 second from the end, and do not automatically play the next song in the playlist.

I have tried with and without gapless transition, and have encountered the problem with both.

Any ideas?

[Steph_B]

Hi there!

No worries, we'll help out with this.

Does this happen with local files or track from our online catalogue? Try restarting your device by holding Home + Lock for 10 seconds. If that doesn't do the trick, we'd recommend reinstalling the app following these steps. 

Let us know how it goes 🙂

[theHarrow]

It happens with both songs saved to offline, and with online playback.

I have also tried reinstalling and restarting my iPhone, both of which have no effect.

[Steph_B]

No worries, we still have a few tricks up our sleeves. 

First, head here and remove your offline devices. After this, make sure you reinstall the app following these steps.

Let us know if this helps.  

[theHarrow]

Thank you for the suggestions, however I'm afraid this did not work either.

First song I tried stopped at 2 seconds from the end.

EDIT* and the second song...

[Steph_B]

Hmm.

Can you try restarting your device by holding Home + Lock for 10 seconds?

Simple, but it often helps.

Keep us posted.

[theHarrow]

Unfortunately, I have tried that multiple times without success.

[Steph_B]

Just to confirm, does this happen with songs from our online catalogue, or with tracks that you have added from your local files?

Is it on a particular playlist?

[theHarrow]

It happens with both online and offline tracks, and on multiple playlists (including Spotify created ones). It has also started happening on my PC desktop app if that helps at all...

[Steph_B]

Can you let us know which Spotify version you're using on both devices, as well as their operating systems?

Have you tried giving it a go using a different WiFi connection?

[theHarrow]

Sure.

Operating Systems:

iPhone - iOS 9.2.1

PC -  Windows 7

Spotify:

iPhone version - 4.7.0

PC version - 1.0.20.101

Tried on two wifi networks, 4g, 3g and offline mode. Problem exists on all...

[theHarrow]

I am still being plagued by this issue. Is there no fix?

[theHarrow]

bump. I'm honestly considering switching to apple music if there isn't a fix for this. simply ridiculous that i have to manually move the playlist on after every song.

[Steph_B]

Hmm. This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.