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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80665 Views
  • 19 replies
  • 37 likes
  • 80665 Views
  • 19 replies
  • 37 likes

Synchronised songs not available

Hello everyone, I am a premium user for a while now, and I am experimenting a problem since a few months.I succeed to transfer some music I have on my laptop to my iPhone with the sync. It was working perfectly, but after a few days, all the transfer...

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  • Newbie
  • Hello everyone,   I am a premium user for a while now, and I am experimenting a problem since a few months. I succeed to transfer some music I have on my laptop to my iPhone with the syn...
  • Fishtaco
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

odd problem

My local files dont continue playin after one song is finshed even though the songs are synched. And it doesnt say devices in the sidebar so my device doesnt show. Please PM me with help

  • Regular
  • My local files dont continue playin after one song is finshed even though the songs are synched. And it doesnt say devices in the sidebar so my device doesnt show. Please PM me with help
  • Fishtaco
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! IPhone app dies when searching

When entering the first character it just dies.Now the only way to find content is to use Google search and browsing the search results there.I am premium user. About 5 GB of data.

  • Regular
  • When entering the first character it just dies. Now the only way to find content is to use Google search and browsing the search results there. I am premium user. About 5 GB of data.
  • Neben
  • Regular
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Offline mode not working on iphone 5s

What's the point of having premium if I cant play my songs offline. Offline mode works fine on my laptop but does not work on my Iphone 5s, the arrow stays grey everytime. Please help!!!!! Ruth

  • Newbie
  • What's the point of having premium if I cant play my songs offline. Offline mode works fine on my laptop but does not work on my Iphone 5s, the arrow stays grey everytime. Please help!!!!!  &nb...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Can´t add any mp3 from my laptop to spotify AND spotify doesnt recognize iphone 5s anymore

Since yetserday i figured spotify doesnt recognzie my ihpone 5s anymore. i tryied all, deleting the software on the macbook and reinstalled it, updated the app on my iphone. retsarted both etc.....i am a bit afraid to delete the app on my iphone, as ...

  • Newbie
  • Since yetserday i figured spotify doesnt recognzie my ihpone 5s anymore. i tryied all, deleting the software on the macbook and reinstalled it, updated the app on my iphone. retsarted both etc..... ...
  • cjeaton
  • Casual Listener
  • 477 Views
  • 1 replies
  • 1 likes
  • 477 Views
  • 1 replies
  • 1 likes

Offline sync

I am unable to sync playlists offline on my iPhone 6 over wifi. They will sync over cellular. I have a premium subscription. What happens is you slide the toggle over to the right to make the playlist available offline and the arrow just stays gray. ...

  • Regular
  • I am unable to sync playlists offline on my iPhone 6 over wifi. They will sync over cellular. I have a premium subscription. What happens is you slide the toggle over to the right to make the playlis...
  • RyanMiller
  • Regular
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

When trying to access premium I get "In app purchases not available in your region"

On my old iphone 5, if I chose "upgrade to premium" it allowed me enter my itunes password and it all worked, although I didn't actually action payment. Since upgrading phone as soon as I click on "get Premium" I get the message"In app purchases not ...

  • Visitor
  • On my old iphone 5, if I chose "upgrade to premium" it allowed me enter my itunes password and it all worked, although I didn't actually action payment. Since upgrading phone as soon as I click on "g...
  • aryaboomer
  • Newbie
  • 7080 Views
  • 3 replies
  • 1 likes
  • 7080 Views
  • 3 replies
  • 1 likes

Solved!! Offline mode

My offline mode will not work. I have Grey arrows next to the song when they are meant to be green for a few days now.I have an IOS 8.3 on an iPhone 5sSpotify version 2.9.0.1954

  • Visitor
  • My offline mode will not work. I have Grey arrows next to the song when they are meant to be green for a few days now. I have an IOS 8.3 on an iPhone 5s Spotify version 2.9.0.1954
  • RyanMiller
  • Regular
  • 564 Views
  • 2 replies
  • 0 likes
  • 564 Views
  • 2 replies
  • 0 likes

Solved!! Severe problems on my iPhone

Hi there, (not-native english speaking, excuse me for my broken english) At first, the problem was the random pausing of songs at around 1:30-1:50. Restarting the song kept it pausing at the same moment, and I couldnt find a option to listen the comp...

  • Casual Listener
  • Hi there, (not-native english speaking, excuse me for my broken english)   At first, the problem was the random pausing of songs at around 1:30-1:50. Restarting the song kept it pausing at the...
  • user-removed
  • Not applicable
  • 734 Views
  • 5 replies
  • 1 likes
  • 734 Views
  • 5 replies
  • 1 likes

issues with adding local files to my iphone 5 from windows.

So ive added some files off soundcloud and dowloaded them onto my pc, which work on my pc. I then tried to add them to my iphone. they are both connected to the same wifi and my pc is online and my phone is online on spotify. My playlists are turned ...

  • Newbie
  • So ive added some files off soundcloud and dowloaded them onto my pc, which work on my pc. I then tried to add them to my iphone. they are both connected to the same wifi and my pc is online and my p...
  • 581 Views
  • 0 replies
  • 0 likes
  • iphone 5
    local files
    local files on iphone
  • 581 Views
  • 0 replies
  • 0 likes

Taylor Swif Music Won't play on Spotify

Last year I purchaced Taylor Swift music from itunes and was sucessful in syncing her music onto spotify. However I recently got a new phone which is iPhone 6 and now my taylor swift music won't play. I tried logging out of spotify and logging back i...

  • Casual Listener
  • Last year I purchaced Taylor Swift music from itunes and was sucessful in syncing her music onto spotify. However I recently got a new phone which is iPhone 6 and now my taylor swift music won't play...
  • britnilinford
  • Newbie
  • 1313 Views
  • 3 replies
  • 0 likes
  • 1313 Views
  • 3 replies
  • 0 likes

Message: Cannot connect to internet(error code 4)

With my macbook pro I am connected to the internet. I have an active spotify account and can access it with my IPhone and my wife can access it with her computer and IPad. I have uninstalled and installed the Spotify App multiple times the past 2 day...

  • Newbie
  • With my macbook pro I am connected to the internet. I have an active spotify account and can access it with my IPhone and my wife can access it with her computer and IPad. I have uninstalled and inst...
  • 462 Views
  • 0 replies
  • 0 likes
  • 462 Views
  • 0 replies
  • 0 likes

Toggle end time/remaining time not working after update on iPad

That feature came in pretty handy. Why did it disappear? I am talking about clicking on the end time on the right side of the scrub timeline to see it toggle to remaining time. The one on the playlist pane.

  • Casual Listener
  • That feature came in pretty handy. Why did it disappear? I am talking about clicking on the end time on the right side of the scrub timeline to see it toggle to remaining time. The one on the playlis...
  • Moni564
  • Casual Listener
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Some local files never sync to iPhone

Most local files are syncing to my phone, but some just never do. The files in question actually used to sync (before the recent changes to Spotify) but now show up as grayed out.Renaming them, moving them, or copying them in Finder has no effect.Nei...

  • Casual Listener
  • Most local files are syncing to my phone, but some just never do.   The files in question actually used to sync (before the recent changes to Spotify) but now show up as grayed out. Renaming t...
  • user-removed
  • Not applicable
  • 419 Views
  • 3 replies
  • 2 likes
  • 419 Views
  • 3 replies
  • 2 likes

Solved!! Iv lost all my music on my android galaxy note 4

Iv lost all my music, saved artist etc all I can see is my recently played. Issue occurred while listening to spotify. When I went to switch artist there was nothing. Signed in and out Iv tried everything!!

  • Casual Listener
  • Iv lost all my music, saved artist etc all I can see is my recently played. Issue occurred while listening to spotify. When I went to switch artist there was nothing. Signed in and out Iv tried every...
  • jlm7215
  • Casual Listener
  • 1080 Views
  • 2 replies
  • 1 likes
  • 1080 Views
  • 2 replies
  • 1 likes

Premium not working

Hello,I subscribed to premium last week by accident when I entered into my free trial period. The payment of $13 is withdrawn from my account, but when the "free" trial was over my account went back to no subscription even though I've been charged fo...

  • Newbie
  • Hello, I subscribed to premium last week by accident when I entered into my free trial period. The payment of $13 is withdrawn from my account, but when the "free" trial was over my account went b...
  • user-removed
  • Not applicable
  • 401 Views
  • 1 replies
  • 1 likes
  • 401 Views
  • 1 replies
  • 1 likes

Volume on my iPhone seems to be lower

Some of my songs volume on my spotify playlists, seem to be rather low in terms of others. These songs are from my local files. The problem is that the volume on that song works perfectly on my computer, but lowers drastically on my iPhone spotify ap...

  • Casual Listener
  • Some of my songs volume on my spotify playlists, seem to be rather low in terms of others. These songs are from my local files. The problem is that the volume on that song works perfectly on my compu...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Solved!! Available Offilne green title

Hi, so I wanted to make a playlist available offline. Everything seems to be ok but one song's title is in green not white as the others.Is this a bug or what's the reason for a green song title? Thanks

  • Composer
  • Hi,   so I wanted to make a playlist available offline. Everything seems to be ok but one song's title is in green not white as the others. Is this a bug or what's the reason for a green song...
  • AeroZ
  • Composer
  • 1605 Views
  • 2 replies
  • 0 likes
  • 1605 Views
  • 2 replies
  • 0 likes

iTunes Billing issues

Hi. This is my first community post and I must say that iPhone users have to pay $12.99+TAX because there is no other way and that credit card users / PayPal / any other kind of payment methods can pay $9.99+tax with an option to pay less and that th...

  • Casual Listener
  • Hi. This is my first community post and I must say that iPhone users have to pay $12.99+TAX because there is no other way and that credit card users / PayPal / any other kind of payment methods can p...
  • OviiiOne
  • Community Legend
  • 771 Views
  • 3 replies
  • 0 likes
  • 771 Views
  • 3 replies
  • 0 likes