Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 76030 Views
  • 16 replies
  • 37 likes
  • 76030 Views
  • 16 replies
  • 37 likes

Superuser Contribution Hebrew ver on IOS16.2 not showing Artists Info

PlanPremiumCountryIsraelDevice(iPhone SE 2022)Operating System(iOS 16.2) My Question or IssueHebrew ver not showing Artists Info, can i change to the English version?Any fix for this issue?

  • Regular
  • Plan Premium Country Israel Device (iPhone SE 2022) Operating System (iOS 16.2)   My Question or Issue Hebrew ver not showing Artists Info, can i change to the English version? Any fi...
  • Keef_
  • Regular
  • 1072 Views
  • 6 replies
  • 0 likes
  • 1072 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Local files no longer able to added to other playlists?

I have added local files to Spotify using the iOS/iTunes method. These files appear in the local files playlist, but I am finding I can no longer add them to other playlists like before. Has this functionality been removed?

  • Regular
  • I have added local files to Spotify using the iOS/iTunes method. These files appear in the local files playlist, but I am finding I can no longer add them to other playlists like before. Has this fun...
  • AlejaR
  • Moderator
  • 706 Views
  • 8 replies
  • 0 likes
  • 706 Views
  • 8 replies
  • 0 likes

Play playlist random, without repeating songs

I don’t understand what the problem is with Spotify. If I have a huge playlist of 100 or 1000 songs, then I can play it from a-z, so that no song is repeated. I want to do the same thing, but then I want to play it randomly, without repeating songs u...

  • Casual Listener
  •   I don’t understand what the problem is with Spotify.   If I have a huge playlist of 100 or 1000 songs, then I can play it from a-z, so that no song is repeated.   I want to do t...
  • AwesomeFraud
  • Visitor
  • 9331 Views
  • 3 replies
  • 3 likes
  • 9331 Views
  • 3 replies
  • 3 likes

Issues with iOS app when using with Airpods? Music stops after 1 second

PlanPremiumCountryNorwayDeviceiPhone 14 proOperating System16,3 My Question or IssueI am having some issues with the iOS app when using with Airpods. I can't find any rapports about this issue, but when my colleague tried with his phone and his airpo...

  • Casual Listener
  • Plan Premium Country Norway Device iPhone 14 pro Operating System 16,3   My Question or Issue I am having some issues with the iOS app when using with Airpods. I can't find any rapport...
  • kaworu_bloodpaw
  • Roadie
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback queue changing order

Plan Premium FamilyCountry United States of America Device iPhone 11Operating System IOS 16.1.1 My Question or IssueCurrently I am listening to all of my liked songs in alphabetical order, so my liked songs page is set to sort by Title and to play in...

  • Casual Listener
  • Plan Premium Family Country United States of America  Device iPhone 11 Operating System IOS 16.1.1    My Question or Issue Currently I am listening to all of my liked s...
  • Joan
  • Moderator
  • 455 Views
  • 3 replies
  • 0 likes
  • 455 Views
  • 3 replies
  • 0 likes

Superuser Contribution Source of local files?

PlanPremium DuoCountryUSDeviceiPhone 14 ProOperating SystemiOS 16.3 My Question or IssueOn my iPhone, I have about 5,000 songs downloaded that I can play through Apple Music. However, on Spotify, when I enable the "Local Files" feature, it only shows...

  • Regular
  • Plan Premium Duo Country US Device iPhone 14 Pro Operating System iOS 16.3   My Question or Issue On my iPhone, I have about 5,000 songs downloaded that I can play through Apple Music....
  • Alex
  • Spotify Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics Sharing Button Missing

PlanPremiumCountryJapanDevice(iPhone 11pro)Operating System(iOS 16.3) My Question or Issue Is the lyrics sharing region specific? Since I moved to japan, the lyrics sharing button disappeared. I’ve tried many things including reinstalling the app but...

  • Newbie
  •   Plan Premium Country Japan Device (iPhone 11pro) Operating System (iOS 16.3)   My Question or Issue   Is the lyrics sharing region specific? Since I moved to japan, the l...
  • Alex
  • Spotify Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove enhance feature

Keeps reverting to enhanced very annoying and not needed or wanted very unhelpful

  • Regular
  • Keeps reverting to enhanced very annoying and not needed or wanted very unhelpful
  • Hyber
  • Regular
  • 1431 Views
  • 8 replies
  • 0 likes
  • 1431 Views
  • 8 replies
  • 0 likes

Superuser Contribution Different songs than what i press are playing while clicking in a playlist

when i try to play any specific song in a playlist or my liked songs different music is playing. every time i click a song it just shuffles through recommended songs

  • Visitor
  • when i try to play any specific song in a playlist or my liked songs different music is playing. every time i click a song it just shuffles through recommended songs
  • AlejaR
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Now Playing queue resets when I switch external speakers

Using my iPhone, my Now Playing queue resets & discards any changes I made to the queue (removing or reordering songs) when I switch to an external speaker or earphones. This did not happen prior to the past couple of weeks, so likely a bug. How can ...

  • Casual Listener
  • Using my iPhone, my Now Playing queue resets & discards any changes I made to the queue (removing or reordering songs) when I switch to an external speaker or earphones. This did not happen prior...
  • MihailY
  • Moderator
  • 620 Views
  • 5 replies
  • 1 likes
  • 620 Views
  • 5 replies
  • 1 likes

Superuser Contribution can i get the old lyric design back?

hi spotify team i would like to get the old lyric design back because i prefer it and i think it was a great design. thank you in advance!

  • Visitor
  • hi spotify team i would like to get the old lyric design back because i prefer it and i think it was a great design. thank you in advance!
  • Lyubka
  • Moderator
  • 317 Views
  • 1 replies
  • 2 likes
  • 317 Views
  • 1 replies
  • 2 likes

How to opt out of experimental features?

My Question or IssueDoes anyone know how to opt out of experimental features? I’m sick of getting weird UI changes every few weeks that make no sense and ruin the experience.

  • Newbie
  •   My Question or Issue Does anyone know how to opt out of experimental features? I’m sick of getting weird UI changes every few weeks that make no sense and ruin the experience. 
  • handymonkey
  • Regular
  • 1063 Views
  • 1 replies
  • 6 likes
  • 1063 Views
  • 1 replies
  • 6 likes

Radio should not be changed to "Recommended songs"

Often I play an album I've never heard before, and then let it continuously play using the "Radio based on (name of album)" feature, to discover new music. This would clearly be displayed so one would know exactly what this song selection was based u...

  • Roadie
  • Often I play an album I've never heard before, and then let it continuously play using the "Radio based on (name of album)" feature, to discover new music. This would clearly be displayed so one woul...
  • 256 Views
  • 0 replies
  • 1 likes
  • 256 Views
  • 0 replies
  • 1 likes

Superuser Contribution App not loading on iPhone

My Spotify app is not loading. When I click the app to open it, it just shows the logo in the middle of the screen and nothing else. Nothing to click, nothing loading, just the logo. I had tried deleting and reinstalling the app twice. I have a new p...

  • Visitor
  • My Spotify app is not loading. When I click the app to open it, it just shows the logo in the middle of the screen and nothing else. Nothing to click, nothing loading, just the logo. I had tried dele...
  • Vasil
  • Moderator
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

I keep trying to log in and it says something went wrong with error code 30

I uninstalled the app and now i can't even get into it. It keeps saying something is wrong. I did all the suggested steps like disabling the VPN. HELP!!

  • Newbie
  • I uninstalled the app and now i can't even get into it. It keeps saying something is wrong. I did all the suggested steps like disabling the VPN. HELP!!
  • MateusM
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs Randomly remove themselves from my downloads on liked songs playlist

PlanPremium IndividualCountryUSADeviceiPhone XROperating System1.16.2 My Question or IssueSo, When I'm on wifi I download my songs to my liked songs playlist so I can listen offline. When I get to school however, since their is no wifi I like to list...

  • Regular
  • Plan Premium Individual Country USA Device iPhone XR Operating System 1.16.2   My Question or Issue So, When I'm on wifi I download my songs to my liked songs playlist so I can listen ...
  • MihailY
  • Moderator
  • 845 Views
  • 7 replies
  • 0 likes
  • 845 Views
  • 7 replies
  • 0 likes