Announcements
Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81081 Views
  • 19 replies
  • 37 likes
  • 81081 Views
  • 19 replies
  • 37 likes

Re: Spotify won't play

I have a new iPod Touch and I recently got Spotify. None of the songs will play when I click on them, only if I shuffle play. I can't pick a song I want to hear. Please help

  • Newbie
  • I have a new iPod Touch and I recently got Spotify.    None of the songs will play when I click on them, only if I shuffle play. I can't pick a song I want to hear.    Ple...
  • Joe
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! Problem with Connect/Airplay

Hi, i just bought a Pioneer XW-SMA1-K. Tryin to use Spotify Connect on Iphone, but its always connect with Airplay. In the Spotify-App there is also no Spotify Connect Symbol, just the Airplay Symbol. I do not get it what i have to do... Just "reinst...

  • Casual Listener
  • Hi,   i just bought a Pioneer XW-SMA1-K. Tryin to use Spotify Connect on Iphone, but its always connect with Airplay. In the Spotify-App there is also no Spotify Connect Symbol, just the A...
  • mueller13
  • Casual Listener
  • 924 Views
  • 3 replies
  • 0 likes
  • 924 Views
  • 3 replies
  • 0 likes

Offline playlist doesnt synchronise

Hello I have some troubles for a long time. My playlist doesnt synchronise for offline use when I have some new songs in it. I am trying everything: my iPhone is charging, my wifi is on, spotify always open. I've updatet spotify, i have reinstalleted...

  • Casual Listener
  • Hello I have some troubles for a long time. My playlist doesnt synchronise for offline use when I have some new songs in it. I am trying everything: my iPhone is charging, my wifi is on, spotify alwa...
  • Joe
  • Community Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Retina Support

Hi Is there support for retina display with the spotify app for IOS7 and the Mac app offered for teh desktop. Thnaks Lee

  • Newbie
  • Hi   Is there support for retina display with the spotify app for IOS7 and the Mac app offered for teh desktop.   Thnaks   Lee
  • Taylor
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

play queue getting confused

HI. I am using an ipad air airplaying to a hifi with spotify. Whilst it works, it frequently gets 'confused' I will start a tune then add the next tune sometimes this is fine. Sometimes it jumps straight to the tune I am adding to come up next, as I ...

  • Newbie
  • HI. I am using an ipad air airplaying to a hifi with spotify.   Whilst it works, it frequently gets 'confused'   I will start a tune then add the next tune sometimes this is fine. S...
  • Joe
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

iPhone 4 not working on spotify on 3G

DescriptionWhen I use spotify on my iPhone it won't load on 3G and when I exit out and come back in the radio function doesn't work, it just shows a white screen. A more detailed description, using numbered steps1. First I did this2. Then I did that3...

  • Composer
  • Description When I use spotify on my iPhone it won't load on 3G and when I exit out and come back in the radio function doesn't work, it just shows a white screen. A more detailed description, u...
  • juanpbeltran
  • Newbie
  • 1916 Views
  • 7 replies
  • 0 likes
  • 1916 Views
  • 7 replies
  • 0 likes

My playlists disappeared

I had a few different playlists on my phone. When I added and removed songs in one of the playlists on my laptop and then checked my phone again all of my playlists were gone. How do I solve this? I don't have spotify premium.

  • Casual Listener
  • I had a few different playlists on my phone. When I added and removed songs in one of the playlists on my laptop and then checked my phone again all of my playlists were gone. How do I solve this? I ...
  • prru
  • Casual Listener
  • 448 Views
  • 4 replies
  • 0 likes
  • 448 Views
  • 4 replies
  • 0 likes

Sorting individual songs

How do I sort my music in my playlist on my mobile device?

  • Visitor
  • How do I sort my music in my playlist on my mobile device?
  • Peter__
  • Community Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Iphone doesn't show under devices

My Iphone will not show up as a device within my Spotify on my Windows PC even though it is both plugged in to my computer and on the same wi-fi network as my computer. How can I get it to show up as a device so that I can get songs from my local fil...

  • Newbie
  • My Iphone will not show up as a device within my Spotify on my Windows PC even though it is both plugged in to my computer and on the same wi-fi network as my computer.  How can I get it to show...
  • Joe
  • Community Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Queue on iOS

I know there are already many posts regarding this. But I am looking for an official answer from Spotify. There own release notes from over 4 months ago say that there is a new play queue/now playing feature. But many users still don't have it. What ...

  • Regular
  • I know there are already many posts regarding this.  But I am looking for an official answer from Spotify.  There own release notes from over 4 months ago say that there is a new play queue...
  • Joe
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! It is not possible to load my playlists on my iPhone 4

Hello, since yesterday it's unable to load my playlists on my spotify App at my iPhone 4. IOS an Spotify have the newest version. My starred list is empty. Have a nice superbowl weekend Greets Alex

  • Casual Listener
  • Hello,   since yesterday it's unable to load my playlists on my spotify App at my iPhone 4. IOS an Spotify have the newest version. My starred list is empty.   Have a nice superbo...
  • Berrylona
  • Casual Listener
  • 610 Views
  • 3 replies
  • 0 likes
  • 610 Views
  • 3 replies
  • 0 likes

Playing tracks on iPhone

I wondered if anyone is having a similar problem to me! When I play Spotify through my iPhone, either on its own or through a docking station, it keeps changing to a new track before it has completely finished the current one! Very annoying. This has...

  • Casual Listener
  • I wondered if anyone is having a similar problem to me!  When I play Spotify through my iPhone, either on its own or through a docking station, it keeps changing to a new track before it has c...
  • Milliesma
  • Casual Listener
  • 793 Views
  • 3 replies
  • 0 likes
  • 793 Views
  • 3 replies
  • 0 likes

Feedback for IOS app.

Hello Spotify!One thing that's really annoying me since I switched from Android to iOS is the sync function. With android I just could connect to wifi and don't care. Now I need to have my screen awake and everything. Is this apple restriction or hav...

  • Newbie
  • Hello Spotify! One thing that's really annoying me since I switched from Android to iOS is the sync function. With android I just could connect to wifi and don't care. Now I need to have my screen...
  • Peter__
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Shuffle Play is broken

Either Shuffle Play is broken, or it was falsely advertised.Shuffle Play for an artist lasts no longer than 3 to 4 songs before other artists are put it the mix. All Shuffle Play does is create a radio station based on artist.Do you mind explaining t...

  • Roadie
  • Either Shuffle Play is broken, or it was falsely advertised. Shuffle Play for an artist lasts no longer than 3 to 4 songs before other artists are put it the mix. All Shuffle Play does is create a...
  • Peter__
  • Community Legend
  • 920 Views
  • 5 replies
  • 0 likes
  • shuffle
  • 920 Views
  • 5 replies
  • 0 likes

HELP!

I updated my spotify app though the app store and then tried open spotify when it was done. The app icon is no longer on my Ipad but the app store says that spotify is already on my ipad. I've looked all over and can not find it. What do I do?

  • Casual Listener
  • I updated my spotify app though the app store and then tried open spotify when it was done. The app icon is no longer on my Ipad but the app store says that spotify is already on my ipad. I've looked...
  • Peter__
  • Community Legend
  • 450 Views
  • 3 replies
  • 0 likes
  • 450 Views
  • 3 replies
  • 0 likes

My Phone is not recognizing my premium subscrition.

I got my premium account today, and decided to put spotify on my iphone5. When I logged in and tried to listen, it told me i needed to have a premium account. I already have a premium account. What should I do?

  • Newbie
  • I got my premium account today, and decided to put spotify on my iphone5.  When I logged in and tried to listen, it told me i needed to have a premium account.  I already have a premium acc...
  • Peter__
  • Community Legend
  • 4855 Views
  • 5 replies
  • 2 likes
  • 4855 Views
  • 5 replies
  • 2 likes

Problems with premium account

I've had/paid for a premium account for at least 2 years & now all of a sudden I can't play any songs. I can see all of them (I'm talking about the app on my phone now) but when I try to play one a text comes up explaining that it acquires a premium ...

  • Newbie
  • I've had/paid for a premium account for at least 2 years & now all of a sudden I can't play any songs. I can see all of them (I'm talking about the app on my phone now) but when I try to play on...
  • Peter__
  • Community Legend
  • 835 Views
  • 7 replies
  • 0 likes
  • 835 Views
  • 7 replies
  • 0 likes

Cannot login into spotify mobile through Facebook, says wrong password

I logged out accidentally and now cannot log back in through Facebook. My Facebook password is correct and I am able to log in to the Facebook app just fine, but I keep getting the error that the password is wrong for Facebook connecting to Spotify. ...

  • Newbie
  • I logged out accidentally and now cannot log back in through Facebook. My Facebook password is correct and I am able to log in to the Facebook app just fine, but I keep getting the error that the pas...
  • Joe
  • Community Legend
  • 640 Views
  • 2 replies
  • 0 likes
  • 640 Views
  • 2 replies
  • 0 likes

Wrong Password on Facebook

I recently had to get a new ipad due to a hardware issue on my old one. When I installed Spotify on my new ipad and I try to log in using facebook, it tells me my username or password is wrong. I'm logged in to facebook just fine, and I have no probl...

  • Casual Listener
  • I recently had to get a new ipad due to a hardware issue on my old one.  When I installed Spotify on my new ipad and I try to log in using facebook, it tells me my username or password is wrong....
  • Joe
  • Community Legend
  • 794 Views
  • 1 replies
  • 0 likes
  • 794 Views
  • 1 replies
  • 0 likes

Spotify Connect

Hello der Community,I have i Problem with my Spotify Account.I just bought a Philips A3 speaker, so i can use Spotify Connect.But i cant Stream the Music from my iphone or iPad to it. Einher i cant Stream the Music from my iphone to the iPad. I think...

  • Casual Listener
  • Hello der Community, I have i Problem with my Spotify Account. I just bought a Philips A3 speaker, so i can use Spotify Connect. But i cant Stream the Music from my iphone or iPad to it. Einher i ...
  • Annilo
  • Casual Listener
  • 1009 Views
  • 8 replies
  • 0 likes
  • 1009 Views
  • 8 replies
  • 0 likes