Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69302 Views
  • 16 replies
  • 37 likes
  • 69302 Views
  • 16 replies
  • 37 likes

Superuser Contribution Lyrics

PlanPremiumCountryMalawiDeviceRedmi note 10 Pro MaxOperating SystemAndroid 11 My Question or IssueI can't accessy lyrics using the mobile app, I even uninstalled the app and reinstalled the app but wasn't successful, went as far as factory wiping my ...

  • Visitor
  •   Plan Premium Country Malawi Device Redmi note 10 Pro Max Operating System Android 11   My Question or Issue I can't accessy lyrics using the mobile app, I even uninstalled the ...
  • Jeremy
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Takeover module with broken link

Hello Spotify! I’ve been noticing this « Takeover » module for quite some time. Keeps appearing once in a while and it seems to be a broken link. Tried a clean install but no change. That modules appears randomly then disapears. Any idea? iOS 15.2iPh...

2C51FDB9-A248-4D76-BBFC-EDACB18B1B48.jpeg
  • Composer
  • Hello Spotify!   I’ve been noticing this « Takeover » module for quite some time. Keeps appearing once in a while and it seems to be a broken link.   Tried a clean install but...
  • yoonnel
  • Composer
  • 952 Views
  • 5 replies
  • 0 likes
  • 952 Views
  • 5 replies
  • 0 likes

Superuser Contribution When will the automatic audio quality change when streaming via wifi or mobile connection?

PlanPremiumCountry NLDevice(iPhone , iPad) My Question or Issue When you choose the automatic audio quality level, it chooses the audio quality depending the type of connection you have. I would like to know when streaming as a premium user, when wil...

  • Regular
  •   Plan Premium Country  NL Device (iPhone , iPad)     My Question or Issue  When you choose the automatic audio quality level, it chooses the audio qualit...
  • Kiril
  • Moderator
  • 4512 Views
  • 9 replies
  • 0 likes
  • automatic audio
    bitrate
    connection
    settings
    streaming quality
  • 4512 Views
  • 9 replies
  • 0 likes

[iOS][Connect] Apple Watch cellular function optimizations

I use Spotify on Apple Watch cellular with AirPods Pro without my iPhone. i use it by running workouts and here are actually two problems:1. if I want to start running I am connected to my wlan and the iPhone is near by I cannot use Spotify with Appl...

  • Newbie
  • I use Spotify on Apple Watch cellular with AirPods Pro without my iPhone.    i  use it by running workouts and here are actually two problems: 1. if I want to start running I am conn...
  • bareyb
  • Music Fan
  • 494 Views
  • 1 replies
  • 1 likes
  • Connect
    iOS
  • 494 Views
  • 1 replies
  • 1 likes

Superuser Contribution App on the phone annoyingly turns on, works in the background while playing music on iMac/ iPad/ TV

Premium/ Lithuania/ iPhone 11/iOS In the past two weeks it got really annoying - app on the phone is constantly turning on without any consent to work in the background while playing music on PC, iPad or TV. After you turn the app off manually on the...

  • Casual Listener
  • Premium/ Lithuania/ iPhone 11/iOS   In the past two weeks it got really annoying - app on the phone is constantly turning on without any consent to work in the background while ...
  • Kiril
  • Moderator
  • 571 Views
  • 3 replies
  • 0 likes
  • iMac
    iphone
    Playing error
  • 571 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts not working great with Apple watch

I'm using Spotify on an iPhone and Apple Watch. I started following some podcasts. When my watch is connected to my phone, I can go into the Spotify app on my Apple Watch and it'll list the podcasts by new episodes. When I go outside out of Bluetooth...

  • Casual Listener
  • I'm using Spotify on an iPhone and Apple Watch. I started following some podcasts. When my watch is connected to my phone, I can go into the Spotify app on my Apple Watch and it'll list the podcasts ...
  • kbmanderson
  • Newbie
  • 2107 Views
  • 6 replies
  • 0 likes
  • 2107 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Siri][BUG][French] Liked songs playlist called "Titre Likés" can't be found by Siri.

PlanPremium FamilyCountryFranceDeviceiPhone/MacOperating SystemiOS15 My Question or IssueThe liked songs playlist in the french version of Spotify is called "Titre Likés", aside being an anglicism which is already a bad choice from Spotify, it simply...

  • Regular
  •   Plan Premium Family Country France Device iPhone/Mac Operating System iOS15   My Question or Issue The liked songs playlist in the french version of Spotify is called "Tit...
  • ironfalcon
  • Regular
  • 1672 Views
  • 7 replies
  • 1 likes
  • 1672 Views
  • 7 replies
  • 1 likes

Superuser Contribution Bug: Wrong song shown playing

PlanPremiumCountryEN_USDeviceiPhone 12Operating System15.1.1 My Question or IssueThe wrong song will be shown playing when navigating to an album by clicking through the song that is currently playing. Steps to reproduce:1. Play a song. I used one on...

spotify-bug.jpeg
  • Newbie
  • Plan Premium Country EN_US Device iPhone 12 Operating System 15.1.1   My Question or Issue The wrong song will be shown playing when navigating to an album by clicking through the song...
  • Alex
  • Spotify Legend
  • 1072 Views
  • 2 replies
  • 0 likes
  • 1072 Views
  • 2 replies
  • 0 likes

Superuser Contribution You want video backgrounds?! Just kidding!

I have an iPad Pro in my dash that I use just for Spotify. Video backgrounds showed up on the Mint playlist. How awesome. Two days later Spotify auto updates and they’re gone. What in the world kind of beta test is that? My vote is turn them back wit...

  • Visitor
  • I have an iPad Pro in my dash that I use just for Spotify. Video backgrounds showed up on the Mint playlist. How awesome. Two days later Spotify auto updates and they’re gone. What in the world kind ...
  • Alex
  • Spotify Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please optimize the app for iPhone 13

This is actually a bug report as the iPhone 13 notch cuts out the "Your Library" header in the Your Library tab.

  • Visitor
  • This is actually a bug report as the iPhone 13 notch cuts out the "Your Library" header in the Your Library tab.
  • jhoms14
  • Casual Listener
  • 692 Views
  • 2 replies
  • 0 likes
  • 692 Views
  • 2 replies
  • 0 likes

Bug: "An error occurred" if blocking trackers

Version: 6.8.0.3786If I DNS-block the trackers the Spotify app uses (*.scorecardresearch.com and app.adjust.com), it says "An error occurred". It seams that after a failed request to the tracker URLs, the app doesn't request the spotify API (spclient...

  • Newbie
  • Version: 6.8.0.3786 If I DNS-block the trackers the Spotify app uses (*.scorecardresearch.com and app.adjust.com), it says "An error occurred". It seams that after a failed request to the track...
  • awparker85
  • Regular
  • 1658 Views
  • 2 replies
  • 5 likes
  • 1658 Views
  • 2 replies
  • 5 likes

Apple Lossless Album Covers not syncing in Local Files?

PlanPremiumCountryUnited States of AmericaDeviceiPhone XOperating SystemiOS 13.6.1 My Question or IssueThis is more of a minor problem than an important one, but I thought I should ask. I recently migrated from iTunes, so I have a lot of Apple Lossle...

  • Visitor
  • Plan Premium Country United States of America Device iPhone X Operating System iOS 13.6.1   My Question or Issue This is more of a minor problem than an important one, but I thought I ...
  • raphael20
  • Newbie
  • 708 Views
  • 1 replies
  • 0 likes
  • ALAC
    album art
    Album Cover
    Apple Lossless
    iOS
    iphone
    local files
    M4A
  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution iPad Mini 6 Screen Optimisation

PlanPremiumCountrySingapore DeviceiPad Mini 6Operating SystemiOS15 My Question or IssueHello! In Landscape mode, the album art of the song blocks texts, and it is hard to access my library. Here is a screenshot.

  • Newbie
  • Plan Premium Country Singapore  Device iPad Mini 6 Operating System iOS15   My Question or Issue Hello! In Landscape mode, the album art of the song blocks texts, and it is hard t...
  • user-removed
  • Not applicable
  • 970 Views
  • 4 replies
  • 8 likes
  • ipadmini
    optimisation
    screen
  • 970 Views
  • 4 replies
  • 8 likes

Superuser Contribution Autoplay not working

PlanPremiumCountryFranceDeviceiPhone 13 Pro MaxOperating SystemiOS 15.2 My Question or IssueAutoplay isn’t working most of the time. Every time I play a song from search, it plays once and stops completely without playing a next one, this is why I ha...

  • Regular
  • Plan Premium Country France Device iPhone 13 Pro Max Operating System iOS 15.2   My Question or Issue Autoplay isn’t working most of the time. Every time I play a song from search, it ...
  • Eni
  • Moderator
  • 626 Views
  • 6 replies
  • 0 likes
  • 626 Views
  • 6 replies
  • 0 likes

Superuser Contribution Local files does not show up on my Iphone

PlanPremium CountryNorway DeviceiPhone X My QuestionLocal files dpes not show up on my iPhone.I have turned everything on, but it does not help.

  • Regular
  • Plan Premium   Country Norway   Device iPhone X   My Question Local files dpes not show up on my iPhone. I have turned everything on, but it does not help.
  • Eni
  • Moderator
  • 637 Views
  • 8 replies
  • 0 likes
  • 637 Views
  • 8 replies
  • 0 likes

Superuser Contribution Lyrics not showing

PlanPremiumCountryUSADevice iPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLyrics have never worked. I’ve tried everything to get them to work and never successful

  • Newbie
  • Plan Premium Country USA Device  iPhone XR Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Lyrics have never worked. I’ve tried everything to ...
  • Jeremy
  • Spotify Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local Files playing for a second and then shutting off on Mobile

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 15.2 My Question or IssueI recently upgraded to a new phone. When I went to play my Local Files for the first time, the bar at the bottom showing the song would pop up for a second, and then imm...

  • Regular
  • Plan Premium Country USA Device iPhone 11 Operating System iOS 15.2   My Question or Issue I recently upgraded to a new phone. When I went to play my Local Files for the first time, th...
  • Jeremy
  • Spotify Legend
  • 2996 Views
  • 9 replies
  • 1 likes
  • Local files for Spotify Mobile
    Song not Playing
  • 2996 Views
  • 9 replies
  • 1 likes

Superuser Contribution [Mobile][Search] Search in Recently Played

I want to be able to search in my play history for songs to prove i was listening to them before they were popular.

  • Newbie
  • I want to be able to search in my play history for songs to prove i was listening to them before they were popular.
  • Eni
  • Moderator
  • 324 Views
  • 1 replies
  • 0 likes
  • Mobile
    Search
  • 324 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playback pauses in IOS when Sonos playing first

PlanPremiumCountryCanadaDevice:(iPhone SE, Sonos Play:1, Lutron Caseta, Ford bluetooth)Operating System:(iOS 15.2, Windows 10)My Issue:I took a 3 hour drive recently (mid/end December) with my phone connected via bluetooth to my vehicle. every time i...

  • Casual Listener
  • Plan Premium Country Canada Device: (iPhone SE, Sonos Play:1, Lutron Caseta, Ford bluetooth) Operating System: (iOS 15.2, Windows 10) My Issue: I took a 3 hour drive recently (mid/end De...
  • MafeG
  • Spotify Legend
  • 1984 Views
  • 5 replies
  • 0 likes
  • Other
    Troubleshooting
  • 1984 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Next From" heading wrong if different podcast enqueued

Plan: PremiumSpotify Version: 8.6.84.1353Country: USADevice: iPhone 12Operating System iOS 15.2 My Question or IssueIf the currently-playing podcast is from a different show than the one playing from "episodes," the "Next From" text is wrong Reproduc...

  • Regular
  • Plan: Premium Spotify Version: 8.6.84.1353 Country: USA Device: iPhone 12 Operating System iOS 15.2   My Question or Issue If the currently-playing podcast is from a differ...
  • Ver
  • Spotify Legend
  • 1067 Views
  • 9 replies
  • 0 likes
  • Podcasts
    problem
  • 1067 Views
  • 9 replies
  • 0 likes