Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 63021 Views
  • 16 replies
  • 37 likes
  • 63021 Views
  • 16 replies
  • 37 likes

Superuser Contribution Spotify Wrapped 2020 Still Not Appearing

PlanFreeCountryUnited StatesDeviceiPhone XsOperating SystemiOS 14.2 My Question or IssueSpotify Wrapped still won’t show up, even though it has been claimed to be fixed. I’ve tried updating, but my app is up to date. I’ve uninstalled and reinstalled,...

  • Visitor
  •   Plan Free Country United States Device iPhone Xs Operating System iOS 14.2   My Question or Issue Spotify Wrapped still won’t show up, even though it has been claimed to be fix...
  • Katerina
  • Spotify Legend
  • 2326 Views
  • 4 replies
  • 7 likes
  • 2326 Views
  • 4 replies
  • 7 likes

Superuser Contribution Queue issues on iOS

Been having this issue for several months, across several iOS versions. The issue has two flavors.... 1. When adding songs to the queue, only the last song actually gets added. You add ten songs, check the q, and only the last song is in the queue. F...

  • Roadie
  • Been having this issue for several months, across several iOS versions. The issue has two flavors....   1. When adding songs to the queue, only the last song actually gets added.  You add...
  • Elena
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution App keeps crashing even after update

PlanPremiumCountryUnited StatesDeviceiPhone 7Operating SystemiOS 14.1 My Question or IssueMy app has been crashing after 5-6 uses and I’m constantly deleting and reinstalling it at LEAST once a day. This has been happening with the last update before...

  • Newbie
  • Plan Premium Country United States Device iPhone 7 Operating System iOS 14.1   My Question or Issue My app has been crashing after 5-6 uses and I’m constantly deleting and reinstalling...
  • Elena
  • Moderator
  • 9741 Views
  • 11 replies
  • 3 likes
  • 9741 Views
  • 11 replies
  • 3 likes

Superuser Contribution Local Files without Desktop

Plan/PremiumCountryAustraliaDeviceIPAD Air 4Operating Systemipad os 14(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’ve a library of MP3’s I’d like to be able to play through Spotify. Is there a way I can import them without using a de...

  • Casual Listener
  • Plan /Premium Country Australia Device IPAD Air 4 Operating System ipad os 14 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’ve a library of MP3’s I’d like to b...
  • Katerina
  • Spotify Legend
  • 1631 Views
  • 1 replies
  • 0 likes
  • 1631 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify "made for you" playlists not having a shuffle play option

Why do my "made for you" playlists (Ex. Wrapped, time capsule) not have a shuffle play option? Even if I already have shuffle on, hitting play or selecting a song turns off shuffle. Why? Every other playlist (my playlist, artist's playlists, This is ...

  • Casual Listener
  • Why do my "made for you" playlists (Ex. Wrapped, time capsule) not have a shuffle play option? Even if I already have shuffle on, hitting play or selecting a song turns off shuffle. Why? Every other ...
  • Jeremy
  • Spotify Legend
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify won't recognise IOS 14 update and won't re instal

PlanPremiumCountryUK DeviceIphone 8Operating System14.1 My Question or Issueupgraded iPhone to IOS 14, Spotify won't re instal stating the phone needs to be on IOS 12 or higher

  • Casual Listener
  • Plan Premium Country UK   Device Iphone 8 Operating System 14.1   My Question or Issue upgraded iPhone to IOS 14, Spotify won't re instal stating the phone needs to be on IOS 12 ...
  • TW64
  • Casual Listener
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle/Play Button on Ipad Air does not work

PlanPremiumCountryGermanyDeviceiPad AirOperating SystemiOS 12.4.9Spotify App8.5.86.73 My Question or IssueMy Playlists are all on shuffle play mode. If I tap on the Symbol it does not change to normal play mode. I tried different times on different p...

  • Casual Listener
  •   Plan Premium Country Germany Device iPad Air Operating System iOS 12.4.9 Spotify App 8.5.86.73   My Question or Issue My Playlists are all on shuffle play mode. If I tap on t...
  • Jeremy
  • Spotify Legend
  • 626 Views
  • 5 replies
  • 0 likes
  • 626 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hidden tracks on playlists on ipad

I find hiding tracks on Spotify curated playlists does NOT stop the track playing. Why? What is the point of “hidden”? PlanPremiumCountryUKIpad Air 4th GenIOS 14

  • Visitor
  • I find hiding tracks on Spotify curated playlists does NOT stop the track playing. Why? What is the point of “hidden”?   Plan Premium Country UK Ipad Air 4th Gen IOS 14  
  • Katerina
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Wrapped Story Not Opening

Massive F-you to whoever labeled this problem as fixed. It isn’t. Not looking for any solutions other than a dev response. Thanks!

  • Casual Listener
  • Massive F-you to whoever labeled this problem as fixed. It isn’t.   Not looking for any solutions other than a dev response. Thanks!  
  • ig8yugyuihiu
  • Casual Listener
  • 319 Views
  • 2 replies
  • 1 likes
  • 319 Views
  • 2 replies
  • 1 likes

Superuser Contribution Constant Crashes Every Song iPhone 6s

PlanPremiumCountryUSDeviceiPhone 6sOperating SystemiOS 14.2 My Question or IssueI use an old secondary phone 6s for music in my car because I like having an AUX cord to plug in. I use the download feature for my playlist so I can listen on the road w...

  • Visitor
  • Plan Premium Country US Device iPhone 6s Operating System iOS 14.2   My Question or Issue I use an old secondary phone 6s for music in my car because I like having an AUX cord to plug ...
  • Elena
  • Moderator
  • 451 Views
  • 3 replies
  • 1 likes
  • 451 Views
  • 3 replies
  • 1 likes

[iOS][Browse] Bring back the old daily mix cover art

I noticed today that in I longer have numbered daily mixes that show the list of artists used to create the mix from the Home Screen, and instead have daily mixes in a daily mix carousel that are named after specific artists, and require me to view t...

  • Visitor
  • I noticed today that in I longer have numbered daily mixes that show the list of artists used to create the mix from the Home Screen, and instead have daily mixes in a daily mix carousel that are nam...
  • 283 Views
  • 0 replies
  • 2 likes
  • Browse
    iOS
  • 283 Views
  • 0 replies
  • 2 likes

Superuser Contribution spotify freezing only my playlist in ios14.2

My Question or Issue: ı open spotify and log ın my playlist after ı go to my playlist end and spotify is very freezing, ı try reinstall but it was not worked. this problem is in only my playlist. this problem begin last updates 8.5.86. please help Pl...

  • Casual Listener
  • My Question or Issue: ı open spotify and log ın my playlist after ı go to my playlist end and spotify is very freezing, ı try reinstall but it was not worked. this problem is in only my playlist. thi...
  • Jeremy
  • Spotify Legend
  • 767 Views
  • 6 replies
  • 0 likes
  • 767 Views
  • 6 replies
  • 0 likes

Superuser Contribution Artist Profile shuffle not working

PlanPremiumCountryUSA DeviceIPhone 12 ProOperating SystemIOS 14.2.1 My Question or IssueAs I go to search up the artist and click the green button to shuffle the artists his profile the button does nothing. No music plays nor does music load up. Tryi...

  • Visitor
  • Plan Premium Country USA   Device IPhone 12 Pro Operating System IOS 14.2.1   My Question or Issue As I go to search up the artist and click the green button to shuffle the artis...
  • Mihail
  • Spotify Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

Cant find my wrapped 2020 charts

PlanFreeCountryUnited States DeviceiPad Operating SystemiOS 10.3.3 My Question or IssueWhen I login to my wrapped 2020 it sends me to the app but I still can't find the charts and stats. When I go back to the wrapped 2020 website and click on the lin...

  • Visitor
  •   Plan Free Country United States  Device iPad  Operating System iOS 10.3.3   My Question or Issue When I login to my wrapped 2020 it sends me to the app but I still ca...
  • 387 Views
  • 0 replies
  • 2 likes
  • 387 Views
  • 0 replies
  • 2 likes

Spotify Wrapped Podcasts

PlanPremiumCountryUSADeviceiPhone SE Operating SystemiOS 14 My Question or Issuewhen I go to see my podcast stats on the 2020 Spotify wrapped, it only tells me my binge worthy show (how many episodes I listened to in one day) and nothing else, I can’...

  • Newbie
  • Plan Premium Country USA Device iPhone SE  Operating System iOS 14   My Question or Issue when I go to see my podcast stats on the 2020 Spotify wrapped, it only tells me my binge ...
  • 298 Views
  • 0 replies
  • 1 likes
  • 298 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Playlists scrolling to the top when app is closed (iPadOS)

Hi,I don’t remember when this started, but for several weeks or months the iPad app is no longer remembering scroll position in playlists when I close and reopen the app. As soon as I switch to another app, or the home screen, and go back to Spotify ...

  • Casual Listener
  • Hi, I don’t remember when this started, but for several weeks or months the iPad app is no longer remembering scroll position in playlists when I close and reopen the app. As soon as I switch to ano...
  • Jeremy
  • Spotify Legend
  • 483 Views
  • 3 replies
  • 1 likes
  • 483 Views
  • 3 replies
  • 1 likes

Spotify keeps crashing

PlanPremiumCountryUSADevice(iPhone 6S)Operating System(iOS 14.2) My Question or IssueSpotify keeps crashing every time a song is playing. It's been happening for over a week. Is there a solution to stop this? It's starting to annoy me.

  • Visitor
  •   Plan Premium Country USA Device (iPhone 6S) Operating System (iOS 14.2)   My Question or Issue Spotify keeps crashing every time a song is playing. It's been happening for over...
  • Billy-J
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ghost app / unable to reinstall Spotify

PlanPremium CountryIndia DeviceiPhone 7 Operating SystemiOS 14.2 My Question or IssueI was having sync issues between my playback history on Spotify iOS and Android. I contacted Twitter support and they advised me to uninstall apps from both phones a...

  • Regular
  • Plan Premium   Country India   Device iPhone 7   Operating System iOS 14.2   My Question or Issue I was having sync issues between my playback history on Spotify iOS ...
  • Katerina
  • Spotify Legend
  • 1197 Views
  • 10 replies
  • 0 likes
  • 1197 Views
  • 10 replies
  • 0 likes

Superuser Contribution Artists liked songs

Make the IOS version of Spotify like the android version where when you are looking at your liked songs for a specific artist it is divided up with the album header and picture. Makes it a lot more difficult to find songs on iOS without this.

  • Visitor
  • Make the IOS version of Spotify like the android version where when you are looking at your liked songs for a specific artist it is divided up with the album header and picture. Makes it a lot more d...
  • Mario
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is pausing my music at random intervals

PlanPremium FamilyCountryUnited StatesDeviceiPhone XROperating SystemiOS 14.2 My Question or IssueMy spotify app pauses the music at random intervals. It may happen 5 seconds after I begin playing music, or it may not happen for five minutes. Somethi...

  • Visitor
  • Plan Premium Family Country United States Device iPhone XR Operating System iOS 14.2   My Question or Issue My spotify app pauses the music at random intervals. It may happen 5 seconds...
  • Mihail
  • Spotify Legend
  • 520 Views
  • 3 replies
  • 1 likes
  • 520 Views
  • 3 replies
  • 1 likes