Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52743 Views
  • 16 replies
  • 36 likes
  • 52743 Views
  • 16 replies
  • 36 likes

All audio depend on whether or not I play music from Spotify

PlanPremiumCountryNorwayDeviceiPhone XOperating System13.5.1 My Question or IssueSpotify has taken over the speaker-level on my phone. My phone will not play the audio to videos unless I'm playing music from Spotify at the same time. If I pause the s...

  • Visitor
  • Plan Premium Country Norway Device iPhone X Operating System 13.5.1   My Question or Issue Spotify has taken over the speaker-level on my phone. My phone will not play the audio to vid...
  • 317 Views
  • 0 replies
  • 0 likes
  • bug
  • 317 Views
  • 0 replies
  • 0 likes

Spotify shows as Discord status when on desktop but not on mobile

PlanFreeCountryUSADeviceiPhone SE 1st GenerationOperating SystemMacOS CatalinaMy Question or IssueWhen I'm listening to music on my phone and Discord is open on my computer, Spotify shows as my status, but when Discord is closed on my computer, it st...

  • Visitor
  • Plan Free Country USA Device iPhone SE 1st Generation Operating System MacOS Catalina My Question or Issue When I'm listening to music on my phone and Discord is open on my computer, Spotify...
  • 576 Views
  • 0 replies
  • 0 likes
  • 576 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution How do I turn on shuffle in daily mix on iPad??

PlanPremium DeviceiPadOperating Systemios 13 My Question or Issue I have no option to use shuffleon Daily Mix lists when playing on my iPad,I do have that option on daily mix lists on my iphone though. how do I shuffle daily mix on iPad as well? ty.

  • Roadie
  • Plan Premium   Device iPad Operating System ios 13   My Question or Issue   I have no option to use shuffle on Daily Mix lists when playing on my iPad, I do have that optio...
  • zipoxtra
  • Roadie
  • 2857 Views
  • 4 replies
  • 1 likes
  • 2857 Views
  • 4 replies
  • 1 likes

Bryson Tiller’s spot on the Top 500 wont change

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBryson Tiller’s spot on the Top 500 artists won’t change, even though his monthly listeners s...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Bryson ...
  • Thanek
  • Regular
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

my spotify is linked to other person's facebook

Plan: freeCountry: MalaysiaDevice: Ipad ProHi, someone have used my iPad to log into their Facebook and Spotify account. I have logged out of her Facebook account and logged into mine, and my spotify account is linked to my spotify account. However, ...

  • Visitor
  • Plan: free Country: Malaysia Device: Ipad Pro Hi, someone have used my iPad to log into their Facebook and Spotify account. I have logged out of her Facebook account and logged into mine, and my s...
  • Billy-J
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

I want the Spotify app to notify my iOS app, when my app is in background. Is it possible?

I implemented SPTAppRemotePlayerStateDelegate methods into my app and i am getting notified when my app is active. Spotify is notifying me via playerStateDidChange method. func playerStateDidChange(_ playerState: SPTAppRemotePlayerState) { } But not ...

  • Visitor
  • I implemented SPTAppRemotePlayerStateDelegate methods into my app and i am getting notified when my app is active. Spotify is notifying me via  playerStateDidChange method.   func p...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

EQ stopping

Whenever I close and reopen the app, the EQ will visually stay on and in the same preset but I have to move the EQ slides for them to actually affect the audio again. Any fix?

  • Newbie
  • Whenever I close and reopen the app, the EQ will visually stay on and in the same preset but I have to move the EQ slides for them to actually affect the audio again. Any fix?
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Shuffle Play keeps playing the same 10-20 songs

PlanFreeCountryUSADeviceiPhone ios 13My Question or IssueWhenever I shuffle play my playlist of about 100 songs it only plays the same 10-20 on repeat without playing any of my other songs before.

  • Casual Listener
  • Plan Free Country USA Device iPhone  ios 13 My Question or Issue Whenever I shuffle play my playlist of about 100 songs it only plays the same 10-20 on repeat without playing any of my o...
  • 353 Views
  • 0 replies
  • 3 likes
  • 353 Views
  • 0 replies
  • 3 likes

Spotify & local PC & BMW

PlanPremiumCountryEuropeDeviceiPhone 6s to 11 Pro MaxOperating SystemiOS 13.7 My Question or IssueNeed to fix where Spotify actually play sound when iPhone connected at BMW Connected drive (not via Apple CarPlay) car when I go from work. I have local...

  • Visitor
  • Plan Premium Country Europe Device iPhone 6s to 11 Pro Max Operating System iOS 13.7   My Question or Issue Need to fix where Spotify actually play sound when iPhone connected at BMW C...
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes

Queue only queues latest song

Every time I try and queue my podcasts, the queue will only add the last podcast I added to queue and all my other podcasts are gone. This has been an ongoing issue for weeks nowPlanPremiumCountryUnited StatesDeviceiPhone 11 ProOperating SystemiOS 13...

  • Casual Listener
  • Every time I try and queue my podcasts, the queue will only add the last podcast I added to queue and all my other podcasts are gone. This has been an ongoing issue for weeks now Plan Premium Coun...
  • 321 Views
  • 0 replies
  • 1 likes
  • 321 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify Connect is Constantly Disconnecting

I stream music to my Google Home Max using my iPhone over my wifi network. After connecting through the spotify app to the Google Max, the music streams for a minute or two and then the app becomes disconnected from the Google Max. I have to manually...

  • Visitor
  • I stream music to my Google Home Max using my iPhone over my wifi network. After connecting through the spotify app to the Google Max, the music streams for a minute or two and then the app becomes d...
  • Ver
  • Spotify Legend
  • 4001 Views
  • 3 replies
  • 7 likes
  • Connect Disconnecting
  • 4001 Views
  • 3 replies
  • 7 likes

Local files disappearing

I have 5 songs downloaded from my local files, they always show up fine on my PC. They appear in my playlist on my phone until I either disconnect from the WiFi, or I close Spotify on my PC. Is this supposed to happen?

  • Visitor
  • I have 5 songs downloaded from my local files, they always show up fine on my PC. They appear in my playlist on my phone until I either disconnect from the WiFi, or I close Spotify on my PC. Is this ...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs change by themselves

PlanStudentCountryUnited States DeviceiPhone 6s My Question or IssueNo matter what I do, my Spotify has a mind of its own. I'm trying to listen to a song and it'll play 10 seconds of it and automatically switch to the next one, and do this over and o...

  • Casual Listener
  • Plan Student Country United States   Device iPhone 6s     My Question or Issue No matter what I do, my Spotify has a mind of its own. I'm trying to listen to a song and it'll...
  • Ver
  • Spotify Legend
  • 547 Views
  • 3 replies
  • 1 likes
  • 547 Views
  • 3 replies
  • 1 likes

Superuser Contribution Autoplay

PremiumCountry: USA DeviceiPhone 7 Plus/Desktop iMacOperating SystemiOS 10 I liked the autoplay option. I have it selected on but it isn't working. If I have a playlist it use to end and then the random songs would begin but not anymore. Again, it is...

  • Casual Listener
  • Premium Country: USA   Device iPhone 7 Plus/Desktop iMac Operating System iOS 10   I liked the autoplay option.  I have it selected on but it isn't working.  If I hav...
  • Mihail
  • Spotify Legend
  • 1432 Views
  • 7 replies
  • 1 likes
  • 1432 Views
  • 7 replies
  • 1 likes

Superuser Contribution ios- Failed to start the Spotify music when Google Assistant to command :play music with Spotify .

PlanFree CountryHKDeviceiPhone 8 plus Operating SystemiOS13.3My Question or IssueI comman to Google Assistant to play music with Spotify. Then the Spotify APP is open.At the same time the Spotify jump to Safari and try to open the address:https://ope...

  • Visitor
  • Plan Free  Country HK Device iPhone 8 plus  Operating System iOS13.3 My Question or Issue I comman to Google Assistant to play music with Spotify. Then the Spotify APP is open.At t...
  • Mihail
  • Spotify Legend
  • 1825 Views
  • 5 replies
  • 1 likes
  • 1825 Views
  • 5 replies
  • 1 likes

Solved!! Another Local Files Issue

PlanPremiumCountryCanadaDeviceiPhone 11 Pro Max, Galaxy S10+, iPhone XR, Windows 10 Laptop (X1 Yoga), MacBook Pro 13" 2018, Custom Built Windows 10 DesktopOperating SystemiOS 13.7, Windows 10 1903, MacOS Catalina 10.15.5, Android 10 My Question or Is...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 11 Pro Max, Galaxy S10+, iPhone XR, Windows 10 Laptop (X1 Yoga), MacBook Pro 13" 2018, Custom Built Windows 10 Desktop Operating System iOS 13.7, Wind...
  • PathfinderRyder
  • Casual Listener
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes

Solved!! Someone put the wrong profile picture on Young Thugs profile. Can we please confirm this is right

PlanFreeCountryBritish ColumbiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free Country British Columbia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Local Files

PlanPremiumCountryEngland DeviceiPhone 7Operating SystemiOS My Question or IssueI have downloaded local files on to my laptop then synced with my phone, iphone 7, and the added songs wouldnt appear like usual i tried restarting the app and uninstalli...

  • Newbie
  • Plan Premium Country England   Device iPhone 7 Operating System iOS   My Question or Issue I have downloaded local files on to my laptop then synced with my phone, iphone 7, and ...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Solved!! Autoplay is not working

Yesterday morning, Spotify was autoplaying just fine. I find a lot of new music through searching for a song and letting it play similar ones, but it just stopped doing that. I can't skip or let it finish to play a new one. It just ends. It actually ...

  • Casual Listener
  • Yesterday morning, Spotify was autoplaying just fine. I find a lot of new music through searching for a song and letting it play similar ones, but it just stopped doing that. I can't skip or let it f...
  • dante_v
  • Casual Listener
  • 1313 Views
  • 3 replies
  • 0 likes
  • 1313 Views
  • 3 replies
  • 0 likes

Superuser Contribution Advertisement on my home tab (despite having premium)

PlanPremiumCountryAustraliaDevice(iPhone 7+)Operating System(iOS 13.1.3) On my home tab of the Spotify app, there appears to be an advertisement between my recently played and heavy rotantion sections. I've (hopefully) attached a screenshot to this p...

  • Casual Listener
  • Plan Premium Country Australia Device (iPhone 7+) Operating System (iOS 13.1.3)   On my home tab of the Spotify app, there appears to be an advertisement between my recently played and ...
  • iknowthatfeel88
  • Casual Listener
  • 527 Views
  • 4 replies
  • 0 likes
  • 527 Views
  • 4 replies
  • 0 likes