Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52738 Views
  • 16 replies
  • 36 likes
  • 52738 Views
  • 16 replies
  • 36 likes

Daily Drive Missing

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I’m hoping someone can help, my favourite playlist was Your Daily Drive, but for the past few...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I’m hoping s...
  • Keanu_C
  • Community Legend
  • 759 Views
  • 3 replies
  • 0 likes
  • 759 Views
  • 3 replies
  • 0 likes

Lyric feature by musicmatch

PlanPremiumCountryMalaysiaDeviceiPhone 6s Operating SystemiOS 13.4.1 My Question or IssueWhy my account doesn’t have the latest lyric feature? I already try re login several times & nothing change. I also tried log in with other account on same devic...

  • Visitor
  •   Plan Premium Country Malaysia Device iPhone 6s   Operating System iOS 13.4.1   My Question or Issue Why my account doesn’t have the latest lyric feature? I already try re...
  • Billy-J
  • Spotify Star
  • 571 Views
  • 1 replies
  • 0 likes
  • Issues
  • 571 Views
  • 1 replies
  • 0 likes

Podcast Playlist

Hi. I want to create a playlist that has the latest episode of my favorite podcasts. Is there a way that I can automatically add new podcasts episodes to a spotify playlist?

  • Visitor
  • Hi. I want to create a playlist that has the latest episode of my favorite podcasts. Is there a way that I can automatically add new podcasts episodes to a spotify playlist?
  • 479 Views
  • 0 replies
  • 0 likes
  • Playlists
    Podcasts
  • 479 Views
  • 0 replies
  • 0 likes

New Versions of iOS and macOS apps don't Connect to Sonos over vlan

PlanPremiumCountryUSDeviceiPhone X, iPad, Macbook Pro late 2018)Operating SystemiOS 10, High Sierra.) My Question or IssueRecent update broke Spotify connect to Sonos over VLAN. I have an iPad with an old version and it works perfectly. I have a main...

  • Newbie
  • Plan Premium Country US Device iPhone X, iPad, Macbook Pro late 2018) Operating System iOS 10, High Sierra.)   My Question or Issue Recent update broke Spotify connect to Sonos over VL...
  • namnnumbr
  • Visitor
  • 898 Views
  • 3 replies
  • 2 likes
  • 898 Views
  • 3 replies
  • 2 likes

I can no longer click on albums for the tracklist to preview songs.

PlanFreeCountryUSADeviceiPhone 8Operating SystemiOS 13.6 My Question or IssueI can’t click on album track lists to preview songs. The circled areas in the images attached is what I’m referring to as the track list.

  • Regular
  • Plan Free Country USA Device iPhone 8 Operating System iOS 13.6   My Question or Issue I can’t click on album track lists to preview songs.   The circled areas in the images att...
  • sNenSss
  • Visitor
  • 1132 Views
  • 3 replies
  • 2 likes
  • 1132 Views
  • 3 replies
  • 2 likes

songs are not played in sequence

PlanPremiumCountryPolandDeviceiPhone XrOperating SystemWindows 10 My Question or Issue songs are not played in sequence in every playlists. When im start play any music from any of my playlist every next song is out of my spotify. On desktop applicat...

  • Visitor
  • Plan Premium Country Poland Device iPhone Xr Operating System Windows 10   My Question or Issue   songs are not played in sequence in every playlists. When im start play any musi...
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

Siri will not play "Liked Songs" playlist

PlanStudentCountryUSA DeviceiPhone XS MaxOperating SystemiOS 13 If siri for Spotify works at all ("Spotify doesn't support playing playlists" error, which is a lie), the one thing it refuses to do is play the "Liked Songs" playlist (says "I didn't fi...

  • Casual Listener
  • Plan Student Country USA   Device iPhone XS Max Operating System iOS 13   If siri for Spotify works at all ("Spotify doesn't support playing playlists" error, which is a lie), the...
  • pdrognzlz
  • Regular
  • 11816 Views
  • 9 replies
  • 5 likes
  • 11816 Views
  • 9 replies
  • 5 likes

Songs get cut off mid play.....

It never used to be this way..... I know I only have the free version, but it still used to play the whole song! Its been like this off and on for the past few months.... some days are better than others. Even if I log off... then back on again.... i...

  • Newbie
  • It never used to be this way..... I know I only have the free version, but it still used to play the whole song!  Its been like this off and on for the past few months.... some days are better t...
  • UnknownCall3r
  • Visitor
  • 1005 Views
  • 2 replies
  • 2 likes
  • 1005 Views
  • 2 replies
  • 2 likes

Where are lyrics?

So, where are lyrics? Everybody seems to have, even free users, but I don’t have them, and I am Premium. Worst support ever, not even an email or ticket, just this “community” that I have to force sign in in order to post a question. PlanPremiumCount...

  • Visitor
  • So, where are lyrics? Everybody seems to have, even free users, but I don’t have them, and I am Premium. Worst support ever, not even an email or ticket, just this “community” that I have to force si...
  • Billy-J
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Lyrics

LYRICSPlanFree/PremiumCountryLebanon/UkraineDevice(iPhone 7)Operating System(iOS 13.5.1) My Question or Issuejust wondering if the free version of the app has lyrics and if the premium version has synced lyrics, showing as you are listening without g...

  • Visitor
  • LYRICS Plan Free/Premium Country Lebanon/Ukraine Device (iPhone 7) Operating System (iOS 13.5.1)   My Question or Issue just wondering if the free version of the app has lyrics and if...
  • Billy-J
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

album won’t display songs

PlanFreeCountryenglandDeviceiPhone XrOperating SystemiOS 13.4.1 My Question or IssueLet’s say i search for an album, i click on an album and the album cover and a play button with the songs in the album come up which is normal. however, whenever i tr...

  • Casual Listener
  • Plan Free Country england Device iPhone Xr Operating System iOS 13.4.1   My Question or Issue Let’s say i search for an album, i click on an album and the album cover and a play button...
  • jackjackrouth
  • Visitor
  • 607 Views
  • 4 replies
  • 1 likes
  • 607 Views
  • 4 replies
  • 1 likes

Music

PlanFreeCountryRussiaDevice(iPhone SE 1st generation)Operating System(iOS 13.5.1)My Question or IssueI can’t listen music because I don’t see track list. How can I turn off this shuttle play? Also, my friends can listen music without shuffle play and...

  • Visitor
  •   Plan Free Country Russia Device (iPhone SE 1st generation) Operating System (iOS 13.5.1) My Question or Issue I can’t listen music because I don’t see track list. How can I turn off ...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

How do I shuffle playlist?

PlanFreeCountryUSADeviceiPhone 7Operating SystemiOS 13.5.1 My Question or IssueIn my iPhone Spotify app, it seems that some playlists can only be played on shuffle, and others can only be played in order. Is this the way it's supposed to work? Everyt...

  • Visitor
  • Plan Free Country USA Device iPhone 7 Operating System iOS 13.5.1   My Question or Issue In my iPhone Spotify app, it seems that some playlists can only be played on shuffle, and other...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Podcast tab won’t work

PlanPremiumCountryRussia Device(iPhone 7+) My Question or IssueWhenever I try to open the podcasts tab as a genre the page would be just black. When I try opening the playlists with podcasts it would just say 0 tracks. I tried reinstalling the app, b...

  • Casual Listener
  •   Plan Premium Country Russia   Device (iPhone 7+)   My Question or Issue Whenever I try to open the podcasts tab as a genre the page would be just black. When I try opening ...
  • 423 Views
  • 0 replies
  • 2 likes
  • 423 Views
  • 0 replies
  • 2 likes

Superuser Contribution Apple CarPlay - Unable to connect (null)

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 12.3 My Question or IssueThe problem started after updating to iOS 12.3. It used to be infrequent earlier with iOS 12.2 but killing and restarting the app would solve it. Typically it will happen...

  • Roadie
  • Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3   My Question or Issue The problem started after updating to iOS 12.3. It used to be infrequent earlier with iOS 12.2...
  • Rboy2
  • Roadie
  • 2686 Views
  • 2 replies
  • 0 likes
  • Carplay
  • 2686 Views
  • 2 replies
  • 0 likes

the feedback “bloop”!

hey team! so I’ve been searching all over the internet for like a week now, and coming up short. I’ve been trying to find how to activate the feedback sounds on Spotify - yes, turn them ON, I want to hear them! I’ve tried everything to get that “bloo...

  • Casual Listener
  • hey team!   so I’ve been searching all over the internet for like a week now, and coming up short. I’ve been trying to find how to activate the feedback sounds on Spotify - yes, turn them ON, ...
  • Patinabox
  • Casual Listener
  • 589 Views
  • 1 replies
  • 1 likes
  • 589 Views
  • 1 replies
  • 1 likes

Posting on the music chat

how do you post on the music chat? I’m on iPad btw

  • Composer
  • how do you post on the music chat? I’m on iPad btw
  • Billy-J
  • Spotify Star
  • 287 Views
  • 1 replies
  • 1 likes
  • 287 Views
  • 1 replies
  • 1 likes

iOS

CountryParaguayDevice(iPhone XS)Operating System(iOS 13.6) My Question or IssueI cant see the lyrics of music and all my friends can

  • Visitor
  •   Country Paraguay Device (iPhone XS) Operating System (iOS 13.6)   My Question or Issue I cant see the lyrics of music and all my friends can  
  • Billy-J
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Local Files

I'm using premium in the US on my new iPhone SE. I had downloaded several local files to my old devices but when I got a new phone the files didn't work anymore. I tried to trouble shoot using the FAQs, followed each suggested step, but it didn't wor...

  • Casual Listener
  • I'm using premium in the US on my new iPhone SE. I had downloaded several local files to my old devices but when I got a new phone the files didn't work anymore. I tried to trouble shoot using the FA...
  • AdamDamon
  • Spotify Star
  • 899 Views
  • 5 replies
  • 0 likes
  • 899 Views
  • 5 replies
  • 0 likes

Superuser Contribution Show all songs of an album

Hey, i am currently listening to an audio book via iPhone app. The playlist just shows „songs“ up to chapter 104.3 - however, the whole album seems to have 960 „songs“. If i use the manual search, i can find additional „songs“, such as 104.4, 104.4, ...

  • Visitor
  • Hey,   i am currently listening to an audio book via iPhone app.    The playlist just shows „songs“ up to chapter 104.3 - however, the whole album seems to have 960 „songs“. If i u...
  • Xenia
  • Moderator
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes