Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62622 Views
  • 16 replies
  • 37 likes
  • 62622 Views
  • 16 replies
  • 37 likes

Daily Drive in shuffle mode

Plan FreeCountryUSDeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) I’ve always been able to listen to my daily drive without any issues. But as of late it’s been in shuffle mode and I cannot listen to it in the order that it’s su...

  • Visitor
  • Plan  Free Country US Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I’ve always been able to listen to my daily drive without any issues. But as o...
  • 416 Views
  • 0 replies
  • 0 likes
  • 416 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloading hour long podcast has taken more than 12 hours and still isn’t done.

I have been trying to download podcasts and they are taking soooo long. I am only doing one at a time because of this and it’s still taking 12+ hours. It doesn't matter that I am on WiFi and have full service. I have tried switching back and forth an...

  • Visitor
  • I have been trying to download podcasts and they are taking soooo long. I am only doing one at a time because of this and it’s still taking 12+ hours. It doesn't matter that I am on WiFi and have ful...
  • Elena
  • Moderator
  • 3450 Views
  • 1 replies
  • 0 likes
  • 3450 Views
  • 1 replies
  • 0 likes

I can't see the song list for artist on my ios device

PlanFree/PremiumCountryunited states DeviceiPhone 7(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country united states   Device iPhone 7 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Solved!! Play Any Song and Song Will Skip to a Fixed Album on Multiple Device

DeviceiPhone 8P, Macbook Pro 16, Safari Web BrowserOperating SystemiOS 13, macOS Catalina My Question or IssueWhy when I am playing any song, after some time, the song will be skipped automatically to a default album with songs from Afraid Lou? I hav...

  • Casual Listener
  • Device iPhone 8P, Macbook Pro 16, Safari Web Browser Operating System iOS 13, macOS Catalina   My Question or Issue Why when I am playing any song, after some time, the song will be skippe...
  • keby1yzi
  • Casual Listener
  • 545 Views
  • 2 replies
  • 0 likes
  • 545 Views
  • 2 replies
  • 0 likes

Appel watch

Hola soy usuario Premium con unos dos años de antigüedad en la compañía y al adquirir un appel watch no puedo disfrutar de mis servicios Premium y en el..... no puedo descargar canciones en el appel wacth!!! Siendo usuario Premium no me parece bien y...

  • Casual Listener
  • Hola soy usuario Premium con unos dos años de antigüedad en la compañía y al adquirir un appel watch no puedo disfrutar de mis servicios Premium y en el..... no puedo descargar canciones en el appel ...
  • Damatgonza1987
  • Casual Listener
  • 481 Views
  • 2 replies
  • 0 likes
  • 481 Views
  • 2 replies
  • 0 likes

[iOS] Songs outside of library not playing! Playback error

PlanPremiumCountryAustriaDevice(iPhone Xs)Operating System(iOS 13.6)Spotify version8.5.68.921 My Question or IssueSince the last update the iOS App does not start playing songs, which are not liked and therefore in my library. The app is literally un...

  • Regular
  • Plan Premium Country Austria Device (iPhone Xs) Operating System (iOS 13.6) Spotify version 8.5.68.921   My Question or Issue Since the last update the iOS App does not start playing...
  • Loxer
  • Community Legend
  • 778 Views
  • 3 replies
  • 0 likes
  • bug
    iOS
    playback
  • 778 Views
  • 3 replies
  • 0 likes

Suddenly stoped being able to cast from iPhone to echo dot today

My Question or Issue - Today 2pm U.K. time 29th July 2020 after playing fine for a couple of hours - My Spotify app can no longer find or link to my echo dot !! I am playing the app from my iPhone XS Max. I am Spotify premium member. I am also checki...

  • Visitor
  • My Question or Issue - Today 2pm U.K. time 29th July 2020 after playing fine for a couple of hours - My Spotify app can no longer find or link to my echo dot !!  I am playing the app from my iPh...
  • Loxer
  • Community Legend
  • 861 Views
  • 7 replies
  • 1 likes
  • 861 Views
  • 7 replies
  • 1 likes

My Albums are gone!!

I woke up this morning trying to listen to one my favorite Albums before I hope in the shower, and when I got to Albums tab almost all my albums are gone, MAC Millers entire catalog I had saved on here is literally gone!! I’m upset cause I had music ...

  • Visitor
  • I woke up this morning trying to listen to one my favorite Albums before I hope in the shower, and when I got to Albums tab almost all my albums are gone, MAC Millers entire catalog I had saved on he...
  • Billy-J
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Autoplay not working on iPhone 10. I have updated app cleared cache and reinstalled. Nothing. help.

Plan ?Premium device iPhone 10Operating System(iOS 10, My Question or Issueauto play not working. I have tried updating app, clearing cache, reinstalling app. Nothing works. Please help.

  • Visitor
  • Plan ? Premium  device iPhone 10 Operating System (iOS 10,   My Question or Issue auto play not working. I have tried updating app, clearing cache, reinstalling app. Nothing works....
  • Loxer
  • Community Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Only play through my speakers

I wanna play my spotify music through my speakers, while having my headphones (with wire) plugged in. I don't know if it is possible but if it is i'd appreciate someone telling me.I have Premium From Sweden Using PC Got windos 10

  • Casual Listener
  • I wanna play my spotify music through my speakers, while having my headphones (with wire) plugged in. I don't know if it is possible but if it is i'd appreciate someone telling me. I have Premiu...
  • Loxer
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Music connexion Phone and TV

PlanPremium CountryCanada DeviceiPhone 7 Operating SystemiOS 13.5.1 My Question or IssueHello, My Spotify app is pairing normaly with my Tv trough a roku streaming stick but I have an issue ; can’t play music anymore from my phone to the TV.. the con...

  • Visitor
  • Plan Premium   Country Canada   Device iPhone 7   Operating System iOS 13.5.1   My Question or Issue Hello, My Spotify app is pairing normaly with my Tv trough a roku...
  • Loxer
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Why can’t i click to see the songs on an artists’s page?

 All I want to do is click to see all the artist’s songs and play the previews. No matter which artist, I am unable to see it. I just want to see the wide variety of songs they have, but if I click it, it does nothing.

9F94325D-89DB-47A0-9C9D-87403001F605.png
  • Visitor
  •   All I want to do is click to see all the artist’s songs and play the previews. No matter which artist, I am unable to see it. I just want to see the wide variety of songs they have, but if I click...
  • Billy-J
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Listening to songs offline doesnt work

PlanPremiumCountryCZDeviceiPhone 8 Operating SystemiOS 10 My Question or IssueMy spotify stopped working when i am offline, my music is downloaded and I was always able to listen to when i was offline, suddenly i am not anymore.

  • Casual Listener
  • Plan Premium Country CZ Device iPhone 8  Operating System iOS 10   My Question or Issue My spotify stopped working when i am offline, my music is downloaded and I was always able ...
  • Billy-J
  • Spotify Star
  • 883 Views
  • 5 replies
  • 1 likes
  • offline music
  • 883 Views
  • 5 replies
  • 1 likes

Superuser Contribution Shuffling problem

PlanFreeCountryUnited StatesDeviceiPad miniOperating SystemiOS My Question or IssueI can’t find the shuffle button. It was always there and I enjoy shuffling my playlists so it doesn’t play the same songs in the exact same order every time but now I ...

80A2CB11-D34B-49AA-9908-F11E1CAB8080.png B95C5DC8-B133-425F-AE5D-86ED99E6C9D8.png
  • Visitor
  • Plan Free Country United States Device iPad mini Operating System iOS    My Question or Issue I can’t find the shuffle button. It was always there and I enjoy shuffling my playlis...
  • Ivan
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Carplay Next Song Banner

PlanPremiumCountryBelgiumDeviceIphone 11Operating SystemiOS1 3.6My Question or IssueHi I have see on Android Auto, they have a banner to show the next song when they use waze ... but i haven't this on carplay ... a configuration to do ? Thx

  • Visitor
  • Plan Premium Country Belgium Device Iphone 11 Operating System iOS1 3.6 My Question or Issue Hi   I have see on Android Auto, they have a banner to show the next song when they use wa...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution How can I play an album on track list order when there are still songs to play in the queue?

PlanPremiumCountryTaiwanDeviceiPhone 8Operating SystemiOS 13 My Question or Issue Hi there, I'm used to add songs or albums to the queue for later listening. But what if I suddenly want to listen to a new album "on track list order" before I complete...

  • Newbie
  • Plan Premium Country Taiwan Device iPhone 8 Operating System iOS 13   My Question or Issue   Hi there,   I'm used to add songs or albums to the queue for later listening. ...
  • Ivan
  • Spotify Legend
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes

Offline playlist does not download from other devices

PlanPremium Device(iPod Touch 6th Generation, Macbook Pro early 2015, Mac Mini 2020)Operating System(iOS 13, MacOS Catalina) My Question or Issue I have a Offline Playlist which is created in my Macbook Pro so I wanted to sync the songs with all othe...

  • Newbie
  • Plan Premium   Device (iPod Touch 6th Generation, Macbook Pro early 2015, Mac Mini 2020) Operating System (iOS 13, MacOS Catalina)   My Question or Issue   I have a Offline P...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

(iOS 14 PB3) Equalizer switch turns grey when activated

PlanPremiumCountryPhilippinesDeviceiPhone XOperating SystemiOS 14.0 Public Beta 3 My Question or IssueEqualizer switch turns grey whenever I activate it or moving the sliders. I have to select the “Flat” profile to turn it off, or switching Also appl...

  • Casual Listener
  • Plan Premium Country Philippines Device iPhone X Operating System iOS 14.0 Public Beta 3   My Question or Issue Equalizer switch turns grey whenever I activate it or moving the sliders...
  • Billy-J
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Can’t shuffle

PlanFree USAiPhone 7Spotify 8.5.67.867 iOS 13.4.1 the shuffle button doesn’t appear on a lot of playlists. It’s not there or in the ... section

  • Visitor
  •   Plan Free   USA iPhone 7 Spotify 8.5.67.867   iOS 13.4.1     the shuffle button doesn’t appear on a lot of playlists. It’s not there or in the ... section &...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes