Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70929 Views
  • 16 replies
  • 37 likes
  • 70929 Views
  • 16 replies
  • 37 likes

Superuser Contribution Why are recommendations so terrible

The recommendations s*ck:- Listened to a few anime covers, now all my "Discover Weekly" is filled with disgusting covers. I'm trying to "not like" all of them, but it doesn't work.- In-playlist recommendations: the algorithm is as dumb as it can be: ...

  • Roadie
  • The recommendations s*ck: - Listened to a few anime covers, now all my "Discover Weekly" is filled with disgusting covers. I'm trying to "not like" all of them, but it doesn't work. - In-playlist r...
  • SWGHL
  • Casual Listener
  • 22468 Views
  • 26 replies
  • 42 likes
  • 22468 Views
  • 26 replies
  • 42 likes

Superuser Contribution group session - song keeps starting over

PlanPremiumCountryUSADevice(iPhone 6s)Operating SystemiOS 13.5.1 My Question or IssueI have started a group session and have a queue going. During the middle of songs, the song automatically starts over, multiple times within the same song and with m...

  • Visitor
  • Plan Premium Country USA Device (iPhone 6s) Operating System iOS 13.5.1   My Question or Issue I have started a group session and have a queue going.  During the middle of songs, ...
  • fkitletsstartover
  • Visitor
  • 9386 Views
  • 22 replies
  • 7 likes
  • bug
    Group Session
    group session bug
    iOS
  • 9386 Views
  • 22 replies
  • 7 likes

Solved!!Superuser Contribution Spotify Connect plays only silence

I can't hear any music playing from my Spotify Connect speaker (Libratone Zipp from 2012) and I'm wondering if something changed today in the Spotify Connect protocol or streaming format?I see the speaker listed as a Spotify Connect destination when ...

  • Music Fan
  • I can't hear any music playing from my Spotify Connect speaker (Libratone Zipp from 2012) and I'm wondering if something changed today in the Spotify Connect protocol or streaming format? I see the ...
  • Jofgomont
  • Visitor
  • 2248 Views
  • 44 replies
  • 3 likes
  • Connect
  • 2248 Views
  • 44 replies
  • 3 likes

Superuser Contribution Bottom bar UI glitch

PlanBasic FamilyCountryUnited StatesDeviceiPhone 15 ProOperating SystemiOS 17.6.1Spotify Version8.9.64.456My Question or Issueglitch in UI on bottom bar, home page not transparent but search and your library is

  • Regular
  •   Plan Basic Family Country United States Device iPhone 15 Pro Operating System iOS 17.6.1 Spotify Version 8.9.64.456 My Question or Issue glitch in UI on bottom bar, home page not t...
  • Ivelina
  • Moderator
  • 381 Views
  • 5 replies
  • 0 likes
  • 381 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why does spotify pause any other streaming music app as soon as I open it?

When I am playing soundcloud, as soon as I open the spotify app, without pressing play, it automatically stops my soundcloud. This is extremely frustrating and did not happen last week. This just started with the last update.

  • Visitor
  • When I am playing soundcloud, as soon as I open the spotify app, without pressing play, it automatically stops my soundcloud. This is extremely frustrating and did not happen last week. This just sta...
  • yoonnel
  • Composer
  • 968 Views
  • 3 replies
  • 0 likes
  • 968 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlist folder doesn’t sync

On iOS 17 - when I move a playlist into a playlist folder from the Spotify website it doesn’t update in the playlist folder on the mobile app The app is on the latest version and I have waited multiple days to see if it just needed longer to sync but...

  • Casual Listener
  • On iOS 17 - when I move a playlist into a playlist folder from the Spotify website it doesn’t update in the playlist folder on the mobile app   The app is on the latest version and I have wait...
  • Spenbarkley
  • Visitor
  • 1742 Views
  • 6 replies
  • 0 likes
  • Apple iPhone app
    library malfunction
    Not syncing
    playlist folders
    Sync issue
    synching devices
  • 1742 Views
  • 6 replies
  • 0 likes

Superuser Contribution Jam problem

PlanPremiumCountryUkraineDeviceIPhone 11Operating SystemIOS 18 My Question or IssueJam not working on my phone, when I join or create a jam it just shows my own queue, I appear like Im in the jam, but Im just listening like Im alone. Already tried to...

  • Casual Listener
  • Plan Premium Country Ukraine Device IPhone 11 Operating System IOS 18    My Question or Issue Jam not working on my phone, when I join or create a jam it just shows my own queue, ...
  • Susan_GP
  • Moderator
  • 1084 Views
  • 1 replies
  • 0 likes
  • 1084 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashes when I’m opening my camera

Hi everyone, lately, when I’m playing my playlist and then open camera up on my iPhone the music just stops and when I get back to the app I can see that the app skipped to next song.im not on video mode, so the music shouldn’t stop because of it.. a...

  • Newbie
  • Hi everyone,  lately, when I’m playing my playlist and then open camera up on my iPhone the music just stops and when I get back to the app I can see that the app skipped to next song. im not ...
  • AlejaR
  • Moderator
  • 698 Views
  • 3 replies
  • 0 likes
  • 698 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify track time only going backwards

Premium USA DeviceIphone 12Operating Systemios 17.6.1 My Question or IssueThe track time on spotify used the show the full length of the song, like 3:56. Now it randomly shows a countdown until the song ends, such as -3:32 and I don't know how to swi...

  • Casual Listener
  • Premium   USA   Device Iphone 12 Operating System ios 17.6.1   My Question or Issue The track time on spotify used the show the full length of the song, like 3:56. Now it ran...
  • delysid23
  • Music Fan
  • 374 Views
  • 2 replies
  • 2 likes
  • 374 Views
  • 2 replies
  • 2 likes

Superuser Contribution Selecting song to play from iPhone App connect to TV audio system

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Selecting Song 1 from my iPhone playlist to play on my TV sound system normally works by tou...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Select...
  • Vasil
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

pourrais-je reprendre l'abonnement que j'ai perdu svp ?

j'ai payé un abonnement jusqu'à décembre et au final il s'est annulé sans mon consentement et je n'ai pas reçu de remboursement également j'aimerais reprendre l'abonnement

  • Visitor
  • j'ai payé un abonnement jusqu'à décembre et au final il s'est annulé sans mon consentement et je n'ai pas reçu de remboursement également j'aimerais reprendre l'abonnement
  • Billy-J
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Assistance with Issue

Hi all. I have a constant issue with either my Spotify or iPhone 15 Pro. Recently (past 2/3months) I have noticed that the sound quality for Spotify has somewhat declined. In my car 2022 plate, even if I have the songs downloaded or streaming, the au...

  • Newbie
  • Hi all.    I have a constant issue with either my Spotify or iPhone 15 Pro.    Recently (past 2/3months) I have noticed that the sound quality for Spotify has somewhat decline...
  • Billy-J
  • Spotify Star
  • 384 Views
  • 1 replies
  • 1 likes
  • 384 Views
  • 1 replies
  • 1 likes

Superuser Contribution Return "Add to Playlist" to Three-Dot Menu in Queue and New Releases on Mobile!!

"Add to playlist" button in the Queue and New Releases section on mobile has been inexplicably removed from the expanded menu opened using the three dot button.In every other three-dot menu I saw, they're all identical (and include "add to playlist")...

  • Casual Listener
  • "Add to playlist" button in the Queue and New Releases section on mobile has been inexplicably removed from the expanded menu opened using the three dot button. In every other three-dot menu I saw...
  • Susan_GP
  • Moderator
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

Superuser Contribution the playlist is incomplete on iPhone

Premium, Brazil (iPhone XR)(iOS 16) the playlist on my phone is incomplete, songs don’t appearwhen I look at the same playlist on my PC the duration is longer and more songs appear

  • Visitor
  • Premium, Brazil  (iPhone XR) (iOS 16)   the playlist on my phone is incomplete, songs don’t appear when I look at the same playlist on my PC the duration is longer and more songs appea...
  • Novy
  • Moderator
  • 289 Views
  • 2 replies
  • 1 likes
  • 289 Views
  • 2 replies
  • 1 likes

Superuser Contribution Siri not working with spotify

PlanPremiumCountryCzech RepublicDeviceIphone 15Operating SystemiOS 10 My Question or IssueWhenever i ask Siri to play a song (hey siri play ...). She Responds with "Uh oh something went wrong. Please try again" and unsurprisingly it doesn't work the ...

  • Visitor
  • Plan Premium Country Czech Republic Device Iphone 15 Operating System iOS 10   My Question or Issue Whenever i ask Siri to play a song (hey siri play ...). She Responds with "Uh oh som...
  • Ivelina
  • Moderator
  • 3094 Views
  • 1 replies
  • 0 likes
  • 3094 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played history skipping date label

PlanPremiumCountryItalyDeviceiPhone 12Operating SystemiOS 16.5.1 My Question or IssueI've been experiencing this issue for a little over a month and it consists of the recently played history on the Spotify app skipping a date. Basically, the songs p...

  • Casual Listener
  • Plan Premium Country Italy Device iPhone 12 Operating System iOS 16.5.1   My Question or Issue I've been experiencing this issue for a little over a month and it consists of the recent...
  • juliarafalik
  • Visitor
  • 2239 Views
  • 10 replies
  • 2 likes
  • App
    issue
    Recently Played
  • 2239 Views
  • 10 replies
  • 2 likes

Superuser Contribution Apple Watch plays wrong podcast when selected from "Your Episodes" when on LTE

PlanPremiumCountryItalyDeviceiPhone Xs, Apple Watch Series 7 LTEOperating SystemiOS 17.4, Watch OS 10.4 My Question or Issue Hello, when selecting a podcast from the "Your Episodes" section from the Apple Watch app, something strange happens: - If th...

  • Music Fan
  • Plan Premium Country Italy Device iPhone Xs, Apple Watch Series 7 LTE Operating System iOS 17.4, Watch OS 10.4   My Question or Issue   Hello, when selecting a podcast from the "...
  • Régis94
  • Casual Listener
  • 784 Views
  • 4 replies
  • 0 likes
  • Apple Watch
    LTE
    Podcasts
  • 784 Views
  • 4 replies
  • 0 likes