Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
63754 Views
16 replies
37 likes

63754 Views
16 replies
37 likes

Solved!! Some albums/songs wont play on my new phone

PlanPremiumCountryNetherlands DeviceiPhone xr My Question or IssueI received my new phone last Tuesday. I tried to sync all the songs again that I made available 'offline' on my new phone. But I found out that some songs wont play anymore on my phone...

Frankeelicious
Casual Listener
Plan Premium Country Netherlands Device iPhone xr My Question or Issue I received my new phone last Tuesday. I tried to sync all the songs again that I made available '...
2019-07-20 2:06:20 PM
2019-07-21 12:42:43 AM
badumtss
Composer
1578 Views
3 replies
0 likes
iphone xr
missing songs

1578 Views
3 replies
0 likes

Playback on Apple Watch

I recently upgraded my iphone from a 7s to an XS. Ever since I haven’t been able to control Spotify on my Apple Watch 3. It shows that Spotify is playing on my phone, but it does not show what is playing, or allow me to skip tracks, or change the pla...

Mbourey
Casual Listener
I recently upgraded my iphone from a 7s to an XS. Ever since I haven’t been able to control Spotify on my Apple Watch 3. It shows that Spotify is playing on my phone, but it does not show what is pla...
2019-07-21 6:39:31 PM
2019-07-21 11:28:14 PM
Mbourey
Casual Listener
567 Views
1 replies
0 likes

567 Views
1 replies
0 likes

New UI has deleted 90% of my saved artists and replaced them with recommendations. Terrible update.

PlanPremiumCountry- USA DeviceLG K20 plusOperating SystemAndroid My Question or Issue I recently was given the new updated UI without asking for it. The update has totally ruined my experience on Spotify. It is a classic example of graphic designers ...

jwhiting360
Casual Listener
Plan Premium Country- USA Device LG K20 plus Operating System Android My Question or Issue I recently was given the new updated UI without asking for it. The update ha...
2019-06-27 4:02:43 PM
2019-07-21 4:12:19 PM
eipe
Visitor
1415 Views
4 replies
14 likes

1415 Views
4 replies
14 likes

Unauthorised device

Plan premiunFree/PremiumCountry nz Device iPhone iPhone 6 Plus(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) IOS 12.3.1 My Question or IssueI've struggled for several weeks with my music ski...

sharyndonn
Casual Listener
Plan premiun Free/Premium Country nz Device iPhone iPhone 6 Plus (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I...
2019-07-13 12:07:25 PM
2019-07-21 6:15:49 AM
sharyndonn
Casual Listener
712 Views
2 replies
0 likes

712 Views
2 replies
0 likes

Videos in other apps pausing when Spotify is open in the background

PlanPremiumUSA DeviceiPhone XOperating SystemiOS 12.3.1 Whenever Spotify is open in the background on my phone, it will pause videos in other apps every second, even if the music in Spotify is paused. I have tested this a few ways and the only thing ...

rynei
Casual Listener
Plan Premium USA Device iPhone X Operating System iOS 12.3.1 Whenever Spotify is open in the background on my phone, it will pause videos in other apps every second, even if th...
2019-06-25 8:24:57 PM
2019-07-21 5:53:27 AM
anthonycw
Casual Listener
716 Views
1 replies
1 likes

716 Views
1 replies
1 likes

Skipping songs to next

Plan My Question or IssuePlanPremium familycanadaDevice(iPhon 5s, ipad 3Operating System(iOS 10My Question or IssueWhen I open spotify I get a message asking if I want to continue listening in my chrome or listen in phone. I have never had that quest...

Lucyandre
Visitor
Plan My Question or Issue Plan Premium family canada Device (iPhon 5s, ipad 3 Operating System (iOS 10 My Question or Issue When I open spotify I get a m...
2019-07-20 8:54:54 PM
2019-07-21 2:04:37 AM
badumtss
Composer
480 Views
1 replies
0 likes

480 Views
1 replies
0 likes

Incorrect recently played

So my Spotify is deciding to show totally incorrect recently played artists who I haven’t played? They also will not shift from my list no matter how much I listen to other artists. Help!

erinsmurfitt
Newbie
So my Spotify is deciding to show totally incorrect recently played artists who I haven’t played? They also will not shift from my list no matter how much I listen to other artists. Help!
2018-04-14 11:42:25 PM
2019-07-20 8:31:05 PM
moter10x
Regular
1054 Views
1 replies
5 likes

1054 Views
1 replies
5 likes

Spotify won’t stsy open while phone is charging

PlanPremiumCountryUSA DeviceiPhone X Operating SystemiOS 12 i know I used to be able to keep Spotify open and playing while my phone was charging but that’s not happening anymore since I updated the app a few days ago.

Sajamie81
Casual Listener
Plan Premium Country USA Device iPhone X Operating System iOS 12 i know I used to be able to keep Spotify open and playing while my phone was charging but that’s n...
2019-07-20 11:07:15 AM
2019-07-20 7:28:18 PM
Billy-J
Spotify Star
1719 Views
1 replies
3 likes

1719 Views
1 replies
3 likes

how do i listen to saved songs by artist after update?

PlanPremiumCountryUSADeviceiphone 7 My Question or IssueI previously would save songs to my library and when I wanted to listen to a particular artist I was able to go into my artist library and listen to the specific songs that I liked and saved by ...

cmwallace92
Newbie
Plan Premium Country USA Device iphone 7 My Question or Issue I previously would save songs to my library and when I wanted to listen to a particular artist I was able to go into my ar...
2019-06-21 7:18:09 PM
2019-07-20 7:23:23 PM
Rene01
Community Legend
580 Views
2 replies
1 likes

580 Views
2 replies
1 likes

Solved!! Multiple copies of the same song

Spotify premiumiphone x My Question or IssueThe same songs are showing up as liked 3-4 times in my library. The exact same songs. I don’t know if they have slightly differerently worded titles. But why is this?

steelerspride
Casual Listener
Spotify premium iphone x My Question or Issue The same songs are showing up as liked 3-4 times in my library. The exact same songs. I don’t know if they have slightly differerently...
2019-06-24 4:43:52 PM
2019-07-20 6:49:44 PM
Sschaefer
Composer
4933 Views
2 replies
0 likes

4933 Views
2 replies
0 likes

Album shuffled in my library

PlanPremiumCountryMalaysia DeviceiPhone 6Operating SystemiOS 12.3.1 My Question or Issue Why are liked songs from an album shuffled in my library?

flxkkpsychdl
Casual Listener
Plan Premium Country Malaysia Device iPhone 6 Operating System iOS 12.3.1 My Question or Issue Why are liked songs from an album shuffled in my library?
2019-06-24 4:06:12 PM
2019-07-20 6:43:19 PM
Loxer
Community Legend
490 Views
1 replies
0 likes

490 Views
1 replies
0 likes

Song list in playlist doesn’t match Queue

PlanPaidCountryUSDeviceApple IPod touch 6th genOperating SystemiOS 12.1Spotify version8.5.7.601 My Question or IssueWhen playlist is sorted by Artist the order of songs shown in the playlist view does Not match the queue order. Also when adding or re...

WastingWhistler
Newbie
Plan Paid Country US Device Apple IPod touch 6th gen Operating System iOS 12.1 Spotify version 8.5.7.601 My Question or Issue When playlist is sorted by Artist the order of...
2019-06-22 5:53:01 PM
2019-07-20 5:39:44 PM
Loxer
Community Legend
835 Views
1 replies
0 likes
bug report
bugs
playlist order
Queue bug

835 Views
1 replies
0 likes

Spotify Premium drops out after one or two songs and playlists become greyed out.

Plan Spotify PremiumFree/PremiumCountry Australia Device IPhone 6S(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify drops out after one or two songs. The playlists t...

Soerca
Newbie
Plan Spotify Premium Free/Premium Country Australia Device IPhone 6S (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &...
2019-06-21 7:49:57 AM
2019-07-20 5:24:43 PM
Loxer
Community Legend
597 Views
1 replies
0 likes

597 Views
1 replies
0 likes

[iOS] Queue Button Missing After Update

After the update, my queue button has gone missing. It’s not visible on the now playing screen; it used to be on the top right corner. It’s been replaced with a ‘...’ instead. I can add to the queue but I cannot view or edit my queue. A week ago, whe...

stormskyer
Visitor
After the update, my queue button has gone missing. It’s not visible on the now playing screen; it used to be on the top right corner. It’s been replaced with a ‘...’ instead. I can add to the queue ...
2019-07-20 8:57:46 AM
476 Views
0 replies
0 likes
queue
Queue Button
Queue issues
Spotify Premium
Update

476 Views
0 replies
0 likes

No longer able to shuffle play through all songs

PlanPremiumCountry New Zealand Device (iPhone 6)Operating System(iOS 12.3.1) My Question or IssueMy Spotify app recently updated and the UI has been changed.I used to have an option to go to 'Songs', which included all songs saved to the library- inc...

Lasphy
Music Fan
Plan Premium Country New Zealand Device (iPhone 6) Operating System (iOS 12.3.1) My Question or Issue My Spotify app recently updated and the UI has been changed. I use...
2019-07-20 5:58:39 AM
790 Views
0 replies
5 likes

790 Views
0 replies
5 likes

iPhone locks during car playback

PlanPremiumCountryUSA DeviceiPhone XROperating SystemiOS 12.3.1 My Question or IssueI’m probably wording this terribly but Spotify no longer overrides auto-lock when playing in car which kinda sucks

DarrellGandy
Visitor
Plan Premium Country USA Device iPhone XR Operating System iOS 12.3.1 My Question or Issue I’m probably wording this terribly but Spotify no longer overrides auto-lock when pla...
2019-07-20 1:33:40 AM
387 Views
0 replies
0 likes

387 Views
0 replies
0 likes

Can’t seem to fully quit out of Spotify

PlanPremiumCountry USADeviceiPhone 8+Operating System My Question or IssueI understand that to quit out of Spotify on an iPhone we’re supposed to double tap the home button and then swipe up. But even after I’ve done that, the song I was listening to...

Garrbear
Casual Listener
Plan Premium Country USA Device iPhone 8+ Operating System My Question or Issue I understand that to quit out of Spotify on an iPhone we’re supposed to double tap the home butto...
2019-07-20 1:03:58 AM
443 Views
0 replies
0 likes

443 Views
0 replies
0 likes

30 minutes of Ad Free Music link not working.

Whenever the “Get 30min of Ad Free Music” ad comes on, it won’t let me press the “Learn More” link. It says Spotify can’t open this kind of link of this device. It was working correctly previously.PlanFreeCountryUnited States DeviceIPhone 7Operating ...

mxbelpines
Casual Listener
Whenever the “Get 30min of Ad Free Music” ad comes on, it won’t let me press the “Learn More” link. It says Spotify can’t open this kind of link of this device. It was working correctly previously. ...
2019-07-17 11:07:21 PM
2019-07-19 12:06:46 AM
mxbelpines
Casual Listener
2388 Views
4 replies
6 likes

2388 Views
4 replies
6 likes

Internal Spotify Meeting on Latest Update

Actual Transcript from internal Spotify strategy meeting: Team Member 1: Guys, how could we update the Spotify app and desktop software to make our users absolutely, positively, completely hate us and go use a different music service? Team Member 2: ...

jwesco
Newbie
Actual Transcript from internal Spotify strategy meeting: Team Member 1: Guys, how could we update the Spotify app and desktop software to make our users absolutely, positively, completely h...
2019-07-19 11:46:45 PM
552 Views
0 replies
4 likes

552 Views
0 replies
4 likes

Shuffle Play only even if I have Premium

PlanPremiumCountryLuxembourgDeviceiPhone 7Operating SystemiOS 12.3.1 My Question or IssueI only have Shuffle Play option even if it's disabled. How can I have the Play option like on my iMac? Thx for your answer -gg

xtcpop
Visitor
Plan Premium Country Luxembourg Device iPhone 7 Operating System iOS 12.3.1 My Question or Issue I only have Shuffle Play option even if it's disabled. How can I have the Play option...
2019-07-19 6:11:10 PM
2019-07-19 6:51:23 PM
Brunelicia
Community Legend
620 Views
1 replies
0 likes

620 Views
1 replies
0 likes

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