Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2 weeks ago
sapmi
Music Fan
52593 Views
16 replies
36 likes

52593 Views
16 replies
36 likes

Offline Album Tracklists Do Not Load

For the last few weeks I have not been able to listen to my offline albums when I have no Internet connection (e. g. on the train / plane). All I get is a black screen (ref. attached screenshot) which makes me think it is trying and obviously failing...

MaNuPF
Casual Listener
For the last few weeks I have not been able to listen to my offline albums when I have no Internet connection (e. g. on the train / plane). All I get is a black screen (ref. attached screenshot) whic...
2019-04-24 5:47:28 PM
2019-05-23 4:59:45 PM
MaNuPF
Casual Listener
945 Views
3 replies
1 likes
album
iPhone XS Max

945 Views
3 replies
1 likes

Superuser Contribution Driving mode

PlanPremiumCountryHungaryDeviceiPhone SEOperating SystemiOS 12.1.4 My Question or IssueA few weeks ago, a new feature appeared, the driving mode, which is very useful to me, as I often listen to music on Spotify while driving. However, it would be ve...

Adam87487
Regular
Plan Premium Country Hungary Device iPhone SE Operating System iOS 12.1.4 My Question or Issue A few weeks ago, a new feature appeared, the driving mode, which is very useful to me, ...
2019-05-16 1:14:26 PM
2019-05-23 4:49:26 PM
Adam87487
Regular
2181 Views
2 replies
1 likes

2181 Views
2 replies
1 likes

Superuser Contribution Shuffle Album Artwork Bug 8.5.x

I am on an iPhone 6 running iOS 10.2, my phone is jailbroken but o have no tweaks that inject into Spotify. I have tested this on all 8.5.x versions and it does not exist on 8.4.x. When I shuffle all of my songs, the song and album artwork correctly ...

Jerreby
Casual Listener
I am on an iPhone 6 running iOS 10.2, my phone is jailbroken but o have no tweaks that inject into Spotify. I have tested this on all 8.5.x versions and it does not exist on 8.4.x. When I sh...
2019-05-16 9:34:38 AM
2019-05-23 4:32:32 PM
Jerreby
Casual Listener
891 Views
2 replies
0 likes
album art
album artwork
bug
shuffle bug

891 Views
2 replies
0 likes

Superuser Contribution Spotify home page freeze on Ipad

When I open Spotify app on my iPad, the home screen shows as picture below.And when I try to drag the screen up or down the app will freeze and automatically shut down. However, when I choose song lists showed on home screen, the app runs normally. A...

Shinjikagami
Newbie
When I open Spotify app on my iPad, the home screen shows as picture below. And when I try to drag the screen up or down the app will freeze and automatically shut down. However, when I choose song ...
2019-05-16 4:59:50 PM
2019-05-23 4:29:43 PM
Peter
Spotify Legend
530 Views
1 replies
0 likes

530 Views
1 replies
0 likes

Superuser Contribution Queuing without internet

PlanPremiumCountryUnited KingdomDeviceIPhone XOperating SystemiOS 12.2 My Question or IssueWhen I have poor/no internet connection, you have to go to the three dots then add to queue to queue a song, queuing by swiping the song right doesn’t work - I...

Krismcphee95
Newbie
Plan Premium Country United Kingdom Device IPhone X Operating System iOS 12.2 My Question or Issue When I have poor/no internet connection, you have to go to the three dots t...
2019-05-16 11:37:15 AM
2019-05-23 3:42:35 PM
Peter
Spotify Legend
766 Views
1 replies
1 likes

766 Views
1 replies
1 likes

I'm trying to connect my facebook and spotify accounts together but I get a message saying

Help! I do not have access to desktop, only my iphone 5SE. I'm trying to connect my facebook and spotify accounts together but I get a message saying "Sorry there has been a temporary error, please try again later."How do I solve this?It seems to be ...

BrittyBourbon
Newbie
Help! I do not have access to desktop, only my iphone 5SE. I'm trying to connect my facebook and spotify accounts together but I get a message saying "Sorry there has been a temporary error, please t...
2017-08-05 6:43:26 PM
2019-05-23 3:36:44 PM
Jpgchief
Spotify Star
205 Views
1 replies
0 likes

205 Views
1 replies
0 likes

Se paran las canciones

Hola,Soy usuario de cuenta premium y desde que he pagado mi suscripcion cuando reproduzco alguna cancion en mi iphone 4s la cancion se para y ya no puedo escuchar mas canciones.He desinstalado la app y la he vuelto a intalar y sigue sin funcionar. He...

Hectuky
Newbie
Hola, Soy usuario de cuenta premium y desde que he pagado mi suscripcion cuando reproduzco alguna cancion en mi iphone 4s la cancion se para y ya no puedo escuchar mas canciones. He desinstala...
2013-07-03 11:26:44 PM
2019-05-23 3:30:34 PM
Jpgchief
Spotify Star
751 Views
3 replies
1 likes

751 Views
3 replies
1 likes

Downloaded songs are not playing offline

I have premium and have noticed many of my downloaded songs do not play at all and stay at the 00.00 mark which is very annoying seeing how I do not have wifi when traveling.

user-removed
Visitor
I have premium and have noticed many of my downloaded songs do not play at all and stay at the 00.00 mark which is very annoying seeing how I do not have wifi when traveling.
2019-05-23 2:16:46 PM
2019-05-23 3:19:12 PM
aborlack
Newbie
202 Views
1 replies
0 likes

202 Views
1 replies
0 likes

Superuser Contribution Gapless playback won’t turn off and cutting off some songs

PlanPremiumCountryAustraliaPhoneiPhone X Operating SystemiOS 12.2 My Question or IssueMy Spotify is playing back with gapless playback even though I’ve tried turning it off and every so often, maybe every second or third song is cuts off the beginnin...

nzv8farmer
Newbie
Plan Premium Country Australia Phone iPhone X Operating System iOS 12.2 My Question or Issue My Spotify is playing back with gapless playback even though I’ve tried tur...
2019-05-16 4:14:22 AM
2019-05-23 2:25:29 PM
Peter
Spotify Legend
826 Views
1 replies
0 likes

826 Views
1 replies
0 likes

Podcasts are not downloading

PlanPremiumCountryUKDeviceiPhone XOperating SystemiOS 12 My Question or IssueI go to download podcasts in the app and there's a spinning circle to state downloading but it never finishes. I've tried restarting the device and deleting the app.

cammerz
Casual Listener
Plan Premium Country UK Device iPhone X Operating System iOS 12 My Question or Issue I go to download podcasts in the app and there's a spinning circle to state downloading but it ne...
2019-05-23 11:29:01 AM
997 Views
0 replies
2 likes

997 Views
0 replies
2 likes

Superuser Contribution Certain Songs do not play at all on my phone

Plan: PremiumCountry: US Device: iPhone 6s Operating SystemiOS 12.2 My Question or IssueWhen I try to play certain songs they appear normal (not grey) and simply do not play. The text does not turn green either, like when it plays. The “Now playing” ...

WASSADHAPPINAU
Newbie
Plan: Premium Country: US Device: iPhone 6s Operating System iOS 12.2 My Question or Issue When I try to play certain songs they appear normal (not grey) an...
2019-05-15 2:49:14 PM
2019-05-23 8:49:02 AM
Peter
Spotify Legend
330 Views
1 replies
0 likes

330 Views
1 replies
0 likes

"View Artist" and "View Album" not available for songs in some contexts.

Expected Behavior: When clicking on the "..." option from either the "Now Playing" screen or a list of songs, a series of options is shown (Like, Add to Playlist, Add to Queue, etc). Two of these options should always be "View Artist" and "View Album...

collinwr
Casual Listener
Expected Behavior: When clicking on the "..." option from either the "Now Playing" screen or a list of songs, a series of options is shown (Like, Add to Playlist, Add to Queue, etc). Two of these opt...
2019-05-22 12:21:52 AM
303 Views
0 replies
0 likes
ios menus

303 Views
0 replies
0 likes

Random pausing and skipping of music

Plan: PremiumCountry: United States Device: iPhone 6Operating SystemiOS 10 My Question or Issue: when listening to music story randomly will pause or skip a song without me selecting anything. I have tried deleting and reinstalling, logging out of al...

sheilaekearney
Casual Listener
Plan: Premium Country: United States Device: iPhone 6 Operating System iOS 10 My Question or Issue: when listening to music story randomly will pause or skip &...
2019-05-22 7:27:09 PM
2019-05-22 11:10:22 PM
apolo2001
Casual Listener
555 Views
5 replies
0 likes

555 Views
5 replies
0 likes

Spotify Connect IOS Sonos

Spotify connect can no longer find any speakers on SONOS and after several attempts to try and work out what this is mDNS, Multicast etc. I still cannot get this to work. I have also removed the firewall reverting back to the standard Virgin router w...

meercat22
Casual Listener
Spotify connect can no longer find any speakers on SONOS and after several attempts to try and work out what this is mDNS, Multicast etc. I still cannot get this to work. I have also removed the fire...
2019-05-22 11:00:16 AM
2019-05-22 8:19:49 PM
meercat22
Casual Listener
334 Views
2 replies
1 likes

334 Views
2 replies
1 likes

Playback error with Sonos

PlanPremiumCountryUKDevice(iPhone 7 plus)Operating System(iOS) for the last two days I have been having playback issues when connecting to Sonos speakers. I keep losing the connection to all my Sonos speakers. The sync drops off and I then can’t adju...

user-removed
Visitor
Plan Premium Country UK Device (iPhone 7 plus) Operating System (iOS) for the last two days I have been having playback issues when connecting to Sonos speakers. I keep losing the con...
2019-05-21 8:54:52 PM
2019-05-22 4:55:34 PM
user-removed
Not applicable
1603 Views
5 replies
1 likes

1603 Views
5 replies
1 likes

Superuser Contribution No aparece biblioteca

YaRecientemente acabo de volver a Spotify y ya he cambiado a Premium y parece como si tuviera gratis mi cuenta, ya que no aparece la biblioteca y al momento de querer agregar mis canciones a la biblioteca, al tocar el corazón aparece "se agregó a can...

Quiquediego
Newbie
YaRecientemente acabo de volver a Spotify y ya he cambiado a Premium y parece como si tuviera gratis mi cuenta, ya que no aparece la biblioteca y al momento de querer agregar mis canciones a la bibli...
2019-05-15 7:58:18 AM
2019-05-22 4:19:09 PM
Peter
Spotify Legend
2314 Views
1 replies
0 likes
Premium

2314 Views
1 replies
0 likes

Superuser Contribution Lost all my music

PlanPremiumCountry DeviceAll My Question or IssueAll of my saved songs are gone from my library and replaced with random songs. I've already checked and my account is secure.

MDS1
Casual Listener
Plan Premium Country Device All My Question or Issue All of my saved songs are gone from my library and replaced with random songs. I've already checked and my account is secure...
2019-05-13 11:00:25 AM
2019-05-22 4:14:54 PM
Peter
Spotify Legend
1087 Views
6 replies
1 likes

1087 Views
6 replies
1 likes

Superuser Contribution iPhone Logout issue.

Hello!! Im trying to logout of the app on my phone. Nothing happens when I tap on”logout”. I have uninstalled and reinstalled that didn’t seem to work. My reason for doing this is I set up through Facebook but I don’t want to do that anymore. I have ...

Hippievibes
Newbie
Hello!! Im trying to logout of the app on my phone. Nothing happens when I tap on”logout”. I have uninstalled and reinstalled that didn’t seem to work. My reason for doing this is I set...
2019-05-19 10:16:55 PM
2019-05-22 12:07:41 PM
Katerina
Spotify Legend
4619 Views
1 replies
0 likes
iphone
logout

4619 Views
1 replies
0 likes

Superuser Contribution Problems with my playlist

A few weeks ago I got some problems with my playlist. It was deleted and I didn't it, and for some strange reason, random playlists are added to my account, this problem is so annoying. In addition, when I close the app and want to reopen it, I need ...

Casva23
Casual Listener
A few weeks ago I got some problems with my playlist. It was deleted and I didn't it, and for some strange reason, random playlists are added to my account, this problem is so annoying. ...
2019-04-05 7:49:29 PM
2019-05-22 10:46:40 AM
Jemi
Spotify Legend
519 Views
2 replies
0 likes

519 Views
2 replies
0 likes

Superuser Contribution Problem with Airpods 2

PremiumCountry Device(iPhone Operating System(iOS 12.2) My Question or IssueRecently I purchased the second generation AirPods. From the beginning I noticed problems with the double tap method since it rarely switch track. On top of that, sometimes w...

Nic_10
Regular
Premium Country Device (iPhone 😎 Operating System (iOS 12.2) My Question or Issue Recently I purchased the second generation AirPods. From the beginning I noticed prob...
2019-04-09 2:46:53 PM
2019-05-22 9:36:22 AM
Peter
Spotify Legend
11511 Views
15 replies
2 likes

11511 Views
15 replies
2 likes

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