Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70407 Views
  • 16 replies
  • 37 likes
  • 70407 Views
  • 16 replies
  • 37 likes

Superuser Contribution Não consigo adicionar música na minha playlist

Várias músicas não consigo adicionar nas minhas playlists antigas já criadas. Tive que criar uma playlist nova para adicionar novas músicas

  • Visitor
  • Várias músicas não consigo adicionar nas minhas playlists antigas já criadas. Tive que criar uma playlist nova para adicionar novas músicas
  • Ivelina
  • Moderator
  • 3159 Views
  • 5 replies
  • 2 likes
  • 3159 Views
  • 5 replies
  • 2 likes

Headset controls on Apple Watch app not working (only volume)

Hope someone can help here,I can no longer control playback on my Apple Watch (Series 3, WatchOS 8.8.1 - up to date) using my bluetooth headsets. I have a pair of Sony WH-1000XM3 and a pair of Anker Soundcore A1. I can only use the controls on the he...

  • Casual Listener
  • Hope someone can help here, I can no longer control playback on my Apple Watch (Series 3, WatchOS 8.8.1 - up to date) using my bluetooth headsets. I have a pair of Sony WH-1000XM3 and a pair of An...
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes

Superuser Contribution iOS 17.5.1 Video/Podcast Playback not working

PlanPremium CountryGermany DeviceiPhone15 Operating SystemiOS 17.5.1 My Question or IssuePlayback of Podcasts that have a video isn’t working. The video AND the audio doesn’t play. Just loads endlessly. Podcasts without a video play just fine. Also, ...

  • Visitor
  • Plan Premium   Country Germany   Device iPhone15   Operating System iOS 17.5.1   My Question or Issue Playback of Podcasts that have a video isn’t working. The video ...
  • Novy
  • Moderator
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

How to be able to edit your "most recently played" on your spotify homepage

Planpremium Countrycanada Deviceiphone 13, macbook pro, ipad pro 11 Operating SystemIOS 10 My Question or Issuepersonally, i would like to keep my most recently played list on the top of my spotify homepage private- be able to turn it off or on. when...

  • Visitor
  • Plan premium    Country canada    Device iphone 13, macbook pro, ipad pro 11   Operating System IOS 10   My Question or Issue personally, i would like to ke...
  • DWeiberg
  • Casual Listener
  • 3386 Views
  • 2 replies
  • 1 likes
  • 3386 Views
  • 2 replies
  • 1 likes

Spotify offline error message from iPhone

Spotify keeps saying offline, check internet. This started with the first download of the app. Have done a restart, reinstall, clean reinstall,,iOS and app are updated). WiFi working for all other apps and search engines. Just this app, not working. ...

  • Visitor
  • Spotify keeps saying offline, check internet. This started with the first download of the app. Have done a restart, reinstall, clean reinstall,,iOS and app are updated). WiFi working for all other ap...
  • MateusM
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't add offline content on my Spotify app on iPhone

The app says too many devices are connected even if I logged out from all the devices. I'm still unable to add offline content on my iPhone app.

  • Visitor
  • The app says too many devices are connected even if I logged out from all the devices. I'm still unable to add offline content on my iPhone app.
  • krina234pestro
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

App randomly closes on iPhone

Plan: PremiumCountry canada DeviceIphone13Operating SystemIos 17.5.1 My Question or IssueSpotify randomly closes. This has been happening for a few weeks. sometimes when I close it, the music keeps playing. my main playlist randomly undownloaded.

  • Visitor
  • Plan:  Premium Country canada   Device Iphone13 Operating System Ios 17.5.1   My Question or Issue Spotify randomly closes. This has been happening for a few weeks.  so...
  • MateusM
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

spotify doesn't see my previously uploaded songs

PlanPremiumCountry Deviceiphone 11Operating System(iOS 16 My Question or Issue my main account has been stolen. so I close my main account and start a new one. I use family plan so I attacht my new account to family for continuing premium acc.in my p...

  • Newbie
  •   Plan Premium Country   Device iphone 11 Operating System (iOS 16   My Question or Issue   my main account has been stolen. so I close my main account and start a new...
  • MateusM
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Local file tab does not show up

For some strange reason, my app just refuses to show me my local files no matter what i do. I have sdded them to my spotify folder, i have done a full reset of the app. No forum is helping me, however what i think is the solution is spotify in settin...

  • Visitor
  • For some strange reason, my app just refuses to show me my local files no matter what i do. I have sdded them to my spotify folder, i have done a full reset of the app. No forum is helping me, howeve...
  • 370 Views
  • 0 replies
  • 1 likes
  • 370 Views
  • 0 replies
  • 1 likes

Superuser Contribution PLEASE fix poor AirPlay connectivity

Plan: PremiumCountry: USADevice: iPhone 11 Pro , iPad 12.9 3rdGenOperating System iOS, iPadOS My Question or IssueI can play iTunes and youtube, etc., to airplay speakers/HomePod fine all day long. However, Spotify regularly disconnects after a song ...

  • Regular
  • Plan: Premium Country: USA Device: iPhone 11 Pro , iPad 12.9 3rdGen Operating System iOS, iPadOS   My Question or Issue I can play iTunes and youtube, etc., to airplay speakers/HomePo...
  • bohberp
  • Newbie
  • 6237 Views
  • 41 replies
  • 10 likes
  • 6237 Views
  • 41 replies
  • 10 likes

Superuser Contribution Vocals not playing in song “Oh No!” by The Decemberists

Over the weekend the vocals stopped playing in the song “Oh No!” by the Decemberists. The background music still plays. Previously I could hear all the sounds. This happened on my MacBook Pro and iPhone

  • Visitor
  • Over the weekend the vocals stopped playing in the song “Oh No!” by the Decemberists. The background music still plays. Previously I could hear all the sounds. This happened on my MacBook Pro and iPh...
  • Eni
  • Moderator
  • 875 Views
  • 8 replies
  • 0 likes
  • 875 Views
  • 8 replies
  • 0 likes

Superuser Contribution Can’t log in to third party apps like „Obscurify” as it shows me an error

I tried many times to log in to sites similar to „Obscurify” or „HowBadIsYourMusicTaste” on mobile platforms but it always shows me an Error, without any numbers or something, I just get an error message with an information that I should try again la...

  • Newbie
  • I tried many times to log in to sites similar to „Obscurify” or „HowBadIsYourMusicTaste” on mobile platforms but it always shows me an Error, without any numbers or something, I just get an error mes...
  • nikkitoss
  • Casual Listener
  • 1874 Views
  • 3 replies
  • 1 likes
  • 1874 Views
  • 3 replies
  • 1 likes

Favourite songs list missing 900 songs but only on iphone

I've noticed that the list shrunk significantly (from 1200 to 300 songs). I can see the full list on the PC application, but on the iPhone app the Favourite songs list only contains 300 songs.

  • Newbie
  • I've noticed that the list shrunk significantly (from 1200 to 300 songs). I can see the full list on the PC application, but on the iPhone app the Favourite songs list only contains 300 songs.
  • atomicmaks
  • Newbie
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lyrics no longer visible when you scroll down on my iOS app

the lyrics tab is no longer available under any of the now playing tabs. PlanPremiumCountryUSA DeviceiPhone 13 My Question or Issue

  • Visitor
  • the lyrics tab is no longer available under any of the now playing tabs.    Plan Premium Country USA   Device iPhone 13   My Question or Issue  
  • Ynahhh
  • Visitor
  • 1029 Views
  • 11 replies
  • 3 likes
  • 1029 Views
  • 11 replies
  • 3 likes

Superuser Contribution Gapless Playback not working on my playlist on iPhone, but works on desktop

PlanPremiumCountryUnited StatesDeviceiPhone 11 Operating SystemiOS 14.3 My Question or IssueWhen I'm playing music on my iPhone I'm trying to make my songs transition into each other seamlessly, but it won't work on my iPhone. I've enabled gapless pl...

  • Visitor
  • Plan Premium Country United States Device iPhone 11  Operating System iOS 14.3   My Question or Issue When I'm playing music on my iPhone I'm trying to make my songs transition in...
  • 21stcenturycurrerbel
  • Regular
  • 3845 Views
  • 4 replies
  • 1 likes
  • Crossfade
    gapless playback
  • 3845 Views
  • 4 replies
  • 1 likes

Superuser Contribution Clicking on Playlist Title not Jumping to Current Song

Many users claim I am able to jump to the currently playing song in a playlist by clicking the album title in now playing. However, while this takes me to the currently playlist, it does not scroll to the currently playing song. Unsure if this is a b...

  • Regular
  • Many users claim I am able to jump to the currently playing song in a playlist by clicking the album title in now playing.  However, while this takes me to the currently playlist, it does not sc...
  • Susan_GP
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • playlist
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable shuffle by default

PlanPremiumCountryUSDeviceiphone 6S/carplayOperating SystemiOS My Question or Issue: I understand there is the ability to turn shuffle play off. But my issue (I've tried search, and there are tons of shuffle play questions, can't find this specific i...

  • Casual Listener
  • Plan Premium Country US Device iphone 6S/carplay Operating System iOS   My Question or Issue: I understand there is the ability to turn shuffle play off. But my issue (I've tried search...
  • Areyen
  • Visitor
  • 18541 Views
  • 45 replies
  • 7 likes
  • 18541 Views
  • 45 replies
  • 7 likes

Superuser Contribution Recently Played disappeared again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 462 Views
  • 2 replies
  • 0 likes
  • 462 Views
  • 2 replies
  • 0 likes

iPadOs, iOS Spotify Widget is absolutely worthless!! No Play/Pause/Skip buttons? Yikes! 🙈 🙈

DevicesEverything except a device capable of putting a screen widget with a simple play/pause/skip function.Operating SystemsiPadOS, iOS 17 through 18 and back to the beginning.My Question or IssueA working “Home” screen widget with three buttons to ...

  • Newbie
  • Devices Everything except a device capable of putting a screen widget with a simple play/pause/skip function. Operating Systems iPadOS, iOS 17 through 18 and back to the beginning. My Question or...
  • MateusM
  • Spotify Star
  • 764 Views
  • 1 replies
  • 0 likes
  • Spotify Widget
    Widget
  • 764 Views
  • 1 replies
  • 0 likes