Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81762 Views
  • 19 replies
  • 37 likes
  • 81762 Views
  • 19 replies
  • 37 likes

What happenes to downloaded music of songs deleted from a followed playlist

Two question: First, if I've downloaded files from a playlist I'm following and the creator of that playlist deletes songs from that list, what happens to the downloaded tracks on my device? Second, is there a way to delete individual tracks I've dow...

  • Music Fan
  • Two question:   First, if I've downloaded files from a playlist I'm following and the creator of that playlist deletes songs from that list, what happens to the downloaded tracks on my device?...
  • 425 Views
  • 0 replies
  • 0 likes
  • 425 Views
  • 0 replies
  • 0 likes

local files songs wont sync to i phone

Hello, I am having trouble syncing my local files to my I phone (it runs IOS 11) and was wondering how to fix this problem. the playlist there in is set to downloaded on both devices and there on the same network (and I have allowed windows firewall ...

  • Regular
  • Hello,   I am having trouble syncing my local files to my I phone (it runs IOS 11) and was wondering how to fix this problem.   the playlist there in is set to downloaded on both d...
  • legatpower
  • Newbie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Not all local files are syncing

PlanPremiumCountry SwedenDevice(iPhone 7, Macbook Pro late 2011)Operating System(iOS 12, MacOS High Sierra) My Question or IssueHi! I've recently added like 500 songs as local files. Out of these 500 songs there are like 20 songs, from different "rec...

  • Casual Listener
  • Plan Premium Country  Sweden Device (iPhone 7, Macbook Pro late 2011) Operating System (iOS 12, MacOS High Sierra)   My Question or Issue Hi!   I've recently added like 500...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Shuffle play always starts with the same song

PlanPremiumCountryEngland DeviceIpod touch through a hama stereo separate running Spotify connectOperating SystemLatest iOS My Question or IssueEvery time I select Shuffle Play it plays Martha My Dear by the Beatles, which is on a playlist of over 2 ...

  • Newbie
  • Plan Premium Country England  Device Ipod touch through a hama stereo separate running Spotify connect Operating System Latest iOS   My Question or Issue Every time I se...
  • landonharris88
  • Composer
  • 1142 Views
  • 1 replies
  • 2 likes
  • 1142 Views
  • 1 replies
  • 2 likes

Explicit titles are shown even when Explicit Content filter is on (bug?)

We have family premium plan and my son listens to Spotify on his iPad with explicit content disabled. However, explicit song titles still show up greyed out (e.g. in his Discover Weekly playlist), even thougth the option Hide Unplayable Songs is swit...

  • Newbie
  • We have family premium plan and my son listens to Spotify on his iPad with explicit content disabled. However, explicit song titles still show up greyed out (e.g. in his Discover Weekly playlist), ev...
  • 496 Views
  • 0 replies
  • 2 likes
  • 496 Views
  • 0 replies
  • 2 likes

Twitter background playing problem

PlanPremiumCountry TurkeyDeviceiPhone 7 PlusOperating SystemiOS 10 My Question or Issue While playing songs on Spotify, ı can use any other app together, but when I open twitter app, spotify stops. Anyone can help me?

  • Newbie
  • Plan Premium Country  Turkey Device iPhone 7 Plus Operating System iOS 10   My Question or Issue  While playing songs on Spotify, ı can use any other app together, but when I...
  • 2444 Views
  • 0 replies
  • 3 likes
  • background
    twitter
  • 2444 Views
  • 0 replies
  • 3 likes

API dead for iOS 4.2.1?

DeviceiPod 2nd generation (MB model)Operating SystemiOS 4.2.1 My Question or Issue Recently dug up an old iPod and decided to use it as a second music player. I'm able to log in, but the app will not connect to Spotify services (mobile-ap.spotify.com...

  • Casual Listener
  • Device iPod 2nd generation (MB model) Operating System iOS 4.2.1   My Question or Issue  Recently dug up an old iPod and decided to use it as a second music player. I'm able to log in...
  • Maxim
  • Spotify Star
  • 1202 Views
  • 1 replies
  • 0 likes
  • api
    iOS
    ipod
    legacy
  • 1202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Beta Program

PlanPremiumCountry USADeviceiPhone XS MaxOperating SystemiOS 12 Public Beta My Question or Issue When I upgraded my phone, TestFlight did not have the app installled. I deleted TestFlight and reinstalled, to no avail. In order to be back in the TestF...

  • Casual Listener
  •   Plan Premium Country  USA Device iPhone XS Max Operating System iOS 12 Public Beta   My Question or Issue  When I upgraded my phone, TestFlight did not have the app i...
  • Katerina
  • Spotify Legend
  • 2184 Views
  • 3 replies
  • 0 likes
  • Beta
    iOS 12
    iphone
  • 2184 Views
  • 3 replies
  • 0 likes

Solved!! Spotify buffering

PlanPremiumCountry AustraliaDeviceiPhone 7plusOperating System iOS12 My Question or Issue: hi Spotify community, recently my Spotify skips songs or fast forawards or even pauses by itself for some reason on its own while headphones are on. I have tri...

  • Newbie
  • Plan Premium Country  Australia Device iPhone 7plus Operating System iOS12     My Question or Issue: hi Spotify community, recently my Spotify skips songs or fast forawards ...
  • landonharris88
  • Composer
  • 8004 Views
  • 1 replies
  • 0 likes
  • 8004 Views
  • 1 replies
  • 0 likes

How to view your queue on iPhone

My playlists keep flipping after one song. Help says delete the queue but I can’t finf the queue?? Sooo frustrating, pls help.

  • Newbie
  • My playlists keep flipping after one song. Help says delete the queue but I can’t finf the queue??  Sooo frustrating, pls help.   
  • landonharris88
  • Composer
  • 30293 Views
  • 1 replies
  • 2 likes
  • 30293 Views
  • 1 replies
  • 2 likes

Got new iphone now someone at work deleted my library through sonos

PlanPremiumCountryUSA Device(iPhone 8, PC)Operating System(iOS 10, Windows 10) My Question or IssueHad android and spotify with no issues for years and just got and iphone8 and added my spotify. Today someone at work (I think) using our sonos system ...

  • Newbie
  • Plan Premium Country USA  Device (iPhone 8, PC) Operating System (iOS 10, Windows 10)   My Question or Issue Had android and spotify with no issues for years and just got and ipho...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

You are listening on Web Player (chrome)

DeviceIPhone 6+My Question or IssueMy Spotify app stops playing my music intermittently and provides me the attached message below. Is there a setting I can change to stop these interruptions? I have to select my iPhone and then start over by selecti...

  • Newbie
  • Device IPhone 6+ My Question or Issue My Spotify app stops playing my music intermittently and provides me the attached message below. Is there a setting I can change to stop these interruptions? ...
  • 786 Views
  • 0 replies
  • 0 likes
  • 786 Views
  • 0 replies
  • 0 likes

I can´t log in in my iphone

PlanFree/PremiumCountry México Device(iPhone 6, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My question is that i erease the spotify app and i just dowloaded again and dont let ...

  • Newbie
  • Plan Free/Premium Country México   Device (iPhone 6, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Loxer
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Watch Ad button doesn't play ad

PlanFree/PremiumCountryUnited StatesDeviceiPhone 7 PlusOperating SystemiOS 12 My Question or Issue The "WATCH AD" button does not work anymore. When the prompt comes up and I click on the button it just starts playing a new song afterward. This preve...

  • Regular
  • Plan Free/Premium Country United States Device iPhone 7 Plus Operating System iOS 12   My Question or Issue  The "WATCH AD" button does not work anymore. When the prompt comes up ...
  • 445 Views
  • 0 replies
  • 1 likes
  • 445 Views
  • 0 replies
  • 1 likes

Solved!! Can‘t turn off Shuffle iOS 12 iPhone app

PlanPremiumCountryGermanyDeviceiPhone 7Operating SystemiOS 12 My Question or Issue I am a frequent listener to the Discovery Weekly Playlist. This is one of the Playlists I like to listen sometimes without shuffle, but for some reason I do not have t...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 7 Operating System iOS 12   My Question or Issue  I am a frequent listener to the Discovery Weekly Playlist. This is one of the Playlist...
  • rttnappl
  • Newbie
  • 1609 Views
  • 3 replies
  • 0 likes
  • ios12
    iphone 7
    Shuffle Function
  • 1609 Views
  • 3 replies
  • 0 likes

Quality seems degraded from time to time on iPhone + Airpods

Hey everyone,Recently I started noticing a downgrade in quality from time to time, when I am going to work, and listening to music with my Airpods. I can hear that I am not in 320kbps anymore, but in 256kbps, or less. I can hear a nasty saturation in...

  • Casual Listener
  • Hey everyone, Recently I started noticing a downgrade in quality from time to time, when I am going to work, and listening to music with my Airpods. I can hear that I am not in 320kbps anymore, bu...
  • tamasswld
  • Casual Listener
  • 433 Views
  • 2 replies
  • 0 likes
  • 433 Views
  • 2 replies
  • 0 likes

Songs

Recently, my Spotify app changed, and now, when I search for a particular song and pull up dozens of covers by different groups, Spotify won't play the SONGS list. Instead it plays one song, then jumps to a whole different playlist. How do I fix it? ...

  • Newbie
  • Recently, my Spotify app changed, and now, when I search for a particular song and pull up dozens of covers by different groups, Spotify won't play the SONGS list. Instead it plays one song, then jum...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Can't access new releases beyond recommended albums?

My Question or IssueThe newly updated layout only gives me access to several albums that were pre-selected based on my listening history. What about a list of all new releases? PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.0.1

  • Casual Listener
  • My Question or Issue The newly updated layout only gives me access to several albums that were pre-selected based on my listening history. What about a list of all new releases?   Plan Premi...
  • 393 Views
  • 0 replies
  • 4 likes
  • 393 Views
  • 0 replies
  • 4 likes

Spotify "30 minutes of ad-free doesn't work

PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 12 My Question or Issue When the quick blurb about tapping to watch the video to get 30 minutes of ad-free music comes up, I tap on Watch Video, and then it goes right to the next song in my playli...

  • Newbie
  • Plan Free Country  USA Device iPhone 7 Operating System iOS 12   My Question or Issue  When the quick blurb about tapping to watch the video to get 30 minutes of ad-free...
  • 561 Views
  • 0 replies
  • 0 likes
  • 561 Views
  • 0 replies
  • 0 likes

Disappearing “browser” and “radio” options

PlanPremium Country New Zealand DeviceiPhone 8s My Question or Issue: Good Evening! I have recently logged out of my Spotify, to long in again w Facebook. I had Spotify premium which is free w the package from my service provider (previously utilised...

819A0F73-7FFA-4C28-A387-4D18EDF53464.png
  • Newbie
  • Plan Premium   Country  New Zealand    Device iPhone 8s     My Question or Issue: Good Evening! I have recently logged out of my Spotify, to long in again w Fa...
  • Redro
  • Newbie
  • 941 Views
  • 8 replies
  • 2 likes
  • 941 Views
  • 8 replies
  • 2 likes