Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81322 Views
  • 19 replies
  • 37 likes
  • 81322 Views
  • 19 replies
  • 37 likes

Superuser Contribution Error in playing music

So I’m on free Spotify plan and these buttons saying “you have unlocked premium features, buy it to unlock” or something along the line. I wouldn’t have a problem about this but it’s the fact that it completely took away my ability to actually listen...

  • Visitor
  • So I’m on free Spotify plan and these buttons saying “you have unlocked premium features, buy it to unlock” or something along the line. I wouldn’t have a problem about this but it’s the fact that it...
  • Eni
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! Reproducible bug - track skippin

Plan premiumFree/PremiumCountrysweden Device(iPhone Se 2Operating SystemIos latest My Question or Issuewhen pressing next track the app breaks and loops and audio cuts in and out with no way to stop it until the loop ends after some time. I have a vi...

  • Casual Listener
  • Plan premium Free/Premium Country sweden   Device (iPhone Se 2 Operating System Ios latest   My Question or Issue when pressing next track the app breaks and loops and audio cuts...
  • Noah
  • Spotify Star
  • 694 Views
  • 3 replies
  • 0 likes
  • 694 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast skips to next one randomly on iPhone

I often listen to podcasts, and at least on a weekly basis i have a podcast that will just skip ahead. Today it occurred and I had my AirPod in one ear and my phone was just laying on the counter. Nothing should have prompted the podcast to jump. I w...

  • Visitor
  • I often listen to podcasts, and at least on a weekly basis i have a podcast that will just skip ahead. Today it occurred and I had my AirPod in one ear and my phone was just laying on the counter. No...
  • Susan_GP
  • Moderator
  • 485 Views
  • 1 replies
  • 1 likes
  • 485 Views
  • 1 replies
  • 1 likes

Missing song

Track SUGAR - maroon 5 supposed in my playlist .. Suddenly disappear .. Then I search again .. Wanted to add back to my playlists .. Sadly ... No more this track in Spotify .. How come ??? Does label take it out ?Also .. Till now .. I still can searc...

  • Newbie
  • Track SUGAR - maroon 5 supposed in my playlist .. Suddenly disappear .. Then I search again .. Wanted to add back to my playlists .. Sadly ... No more this track in Spotify .. How come ??? Does label...
  • Noah
  • Spotify Star
  • 673 Views
  • 1 replies
  • 0 likes
  • 673 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turning shuffle off goes back to the top of the playlist

When I select shuffle and then I want toturn shuffle off when I am at an artist in my list I want to continue listening to, playback starts back at the top of the playlist. Is this a bug? It used to function fine and pick up at the next song in the l...

  • Visitor
  • When I select shuffle and then I want to turn shuffle off when I am at an artist in my list I want to continue listening to, playback starts back at the top of the playlist. Is this a bug? It used t...
  • OscarDC
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Login after Logout not possible anymore

PlanPremium FamilyCountryGermanyDeviceiPadOperating SystemiOS 10.3.4 My Question or IssueUntil now we had one account that we shared within the family. Among other things, my iPhone and my son's old iPad were registered. Yesterday I converted the Pre...

  • Visitor
  •   Plan Premium Family Country Germany Device iPad Operating System iOS 10.3.4   My Question or Issue Until now we had one account that we shared within the family. Among other th...
  • Noah
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution A few of my Spotify local files won't sync to my phone :(

I have lots of local files on my Spotify desktop and my phone. By adding them to playlists and downloading, I can listen both on my iPhone and Mac desktop. However, there are a few songs that it won't work for. I don't know why!

  • Gig Goer
  • I have lots of local files on my Spotify desktop and my phone. By adding them to playlists and downloading, I can listen both on my iPhone and Mac desktop. However, there are a few songs that it won'...
  • Vasil
  • Moderator
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution online or downloaded songs not playing

iPhone 12 MiniiOS Version 17.3.1Spotify 8.9.16.556Premium accountAustraliaDirect on iPhone or use via Car Play, Online or Airplane mode using downloaded songs, all combinations yield same results. Will not play any selected songs, from search or down...

  • Visitor
  • iPhone 12 Mini iOS Version 17.3.1 Spotify 8.9.16.556 Premium account Australia Direct on iPhone or use via Car Play, Online or Airplane mode using downloaded songs, all combinations yield ...
  • AlejaR
  • Moderator
  • 993 Views
  • 3 replies
  • 0 likes
  • 993 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why does Spotify suggest genres to me that I don't listen to?

it puts my „mix of the week“ full with indian, türkish, italian music. But I never listen to that stuff. why is that and how can i change that?

  • Visitor
  • it puts my „mix of the week“ full with indian, türkish, italian music. But I never listen to that stuff. why is that and how can i change that?
  • Susan_GP
  • Moderator
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify app doesn't work. it just shut down after 30secs

when i play a song, it works for 20~30 secondsbut after that it just shut down itself.i don't know why and i think it's not my phone's problem.cause other apps work very well. if Spotify can't fix this problemi want a refund i started use Youtube Mus...

  • Visitor
  • when i play a song, it works for 20~30 seconds but after that it just shut down itself. i don't know why and i think it's not my phone's problem. cause other apps work very well. if Spotify can'...
  • Maria
  • Moderator
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Music not playing when opening app

When opening app on iPhone music does not play. I have to close the app out two or three times for the music to play. At bottom left of app it displays (—/—) where it would normally show the play time and the timer does not display.

  • Visitor
  • When opening app on iPhone music does not play. I have to close the app out two or three times for the music to play. At bottom left of app it displays (—/—) where it would normally show the play...
  • Billy-J
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connect to Bluetooth=spotify glitch with music and podcasts

Whenever I connect to any Bluetooth device: AirPods, Bose headphones, or car, the music will just go blank: still show as playing but no start or end time and no sound. And my podcasts settings aren’t working unless I fully close and open the app the...

  • Visitor
  • Whenever I connect to any Bluetooth device: AirPods, Bose headphones, or car, the music will just go blank: still show as playing but no start or end time and no sound. And my podcasts settings aren’...
  • Ivelina
  • Moderator
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium in iPad not working after payed for with Android

PlanPremiumCountryPhilippinesDevice(iPad 7th Gen)Operating System(iPadOS 16.7.1) My Question or IssueI’m not getting premium features on my iPad, but I did pay for it on my Android device.Is this a feature i’m unaware of or is this a bug?

  • Visitor
  • Plan Premium Country Philippines Device (iPad 7th Gen) Operating System (iPadOS 16.7.1)   My Question or Issue I’m not getting premium features on my iPad, but I did pay for it on my A...
  • Vasil
  • Moderator
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Why has my Spotify Premium stopped playing after 14 days overseas?

PlanFree/PremiumCountryUkDevice(iPhone12 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country Uk Device (iPhone12  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Noah
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

App won’t open

The Spotify app on my iPhone won’t load past the logo screen, despite me restarting it multiple times, and having deleted and reinstalled it

  • Visitor
  • The Spotify app on my iPhone won’t load past the logo screen, despite me restarting it multiple times, and having deleted and reinstalled it
  • Bittencourt
  • Spotify Star
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution google maps can’t reach spotify

g maps can’t music playback control with spotify (apple music is find). keep trying app said checked you internet and try again issue.already remove access gmaps from spotify account but their can’t integrate spotify: 8.9.19 vergmaps: 6.107.3

  • Visitor
  • g maps can’t music playback control with spotify (apple music is find). keep trying app said checked you internet and try again issue. already remove access gmaps from spotify account but their ca...
  • OscarDC
  • Moderator
  • 15009 Views
  • 13 replies
  • 6 likes
  • 15009 Views
  • 13 replies
  • 6 likes

Superuser Contribution Accidentally forwarding the podcast or song when trying to unlock phone

When I'm listening to a podcast but I have my phone in my hand, I sometimes accidentally change the player position instead of unlocking the phone (swiping from down to up). This happens atleast once a day and is really frustrating because I lose the...

  • Visitor
  • When I'm listening to a podcast but I have my phone in my hand, I sometimes accidentally change the player position instead of unlocking the phone (swiping from down to up). This happens atleast once...
  • OscarDC
  • Moderator
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify consistently undownloading my music

PlanPremiumCountryUSDevice(iPhone 13 Pro) For the past month now, I’ve had this constant issue of Spotify randomly undownloading my music from my playlists even in the middle of listening to them! With perfect cell service too! This requires me to ha...

  • Music Fan
  • Plan Premium Country US Device (iPhone 13 Pro)   For the past month now, I’ve had this constant issue of Spotify randomly undownloading my music from my playlists even in the middle of li...
  • Joan
  • Moderator
  • 2102 Views
  • 15 replies
  • 2 likes
  • 2102 Views
  • 15 replies
  • 2 likes