Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70925 Views
  • 16 replies
  • 37 likes
  • 70925 Views
  • 16 replies
  • 37 likes

Superuser Contribution AppleTV: Songs constantly pausing/skipping

Spotify on my AppleTV constantly pauses for a few seconds in every song, whether I'm streaming over Airplay or playing from the AppleTV app directly. Wondering if anyone else has this issue and knows how to fix it—rebooting my AppleTV didn't work, my...

  • Regular
  • Spotify on my AppleTV constantly pauses for a few seconds in every song, whether I'm streaming over Airplay or playing from the AppleTV app directly. Wondering if anyone else has this issue and ...
  • realNick
  • Newbie
  • 13989 Views
  • 58 replies
  • 3 likes
  • 13989 Views
  • 58 replies
  • 3 likes

Superuser Contribution Songs keep switching to video mode when I only want to listen to them

I pressed the switch to video button and then moved back but now songs default on the video view when I don’t want it to. How do I stop this from happening?

  • Visitor
  • I pressed the switch to video button and then moved back but now songs default on the video view when I don’t want it to. How do I stop this from happening?
  • leonuuk
  • Newbie
  • 3523 Views
  • 10 replies
  • 6 likes
  • 3523 Views
  • 10 replies
  • 6 likes

Superuser Contribution I cannot log in on my old iPad

I found an old iPad that I want to use to log into my account, I can make sure the password and username are entered correctly, but no matter what I try it says "something went wrong, please try again later", my old iPad Can only run IOS10.3.4, so my...

  • Casual Listener
  • I found an old iPad that I want to use to log into my account, I can make sure the password and username are entered correctly, but no matter what I try it says "something went wrong, please try agai...
  • e-waste
  • Visitor
  • 1780 Views
  • 6 replies
  • 1 likes
  • Login
  • 1780 Views
  • 6 replies
  • 1 likes

Superuser Contribution Songs keep repeating in any type of playlist I put on

Regardless of what type of playlist I am listening to (self curated, Spotify playlist, artist Radio, etc.) the same songs will play repeatedly throughout the listening experience. This is occurring when 95-99% of the playlist hasn’t been played yet (...

  • Casual Listener
  • Regardless of what type of playlist I am listening to (self curated, Spotify playlist, artist Radio, etc.) the same songs will play repeatedly throughout the listening experience. This is occurring w...
  • literaryreverie
  • Newbie
  • 15714 Views
  • 3 replies
  • 4 likes
  • 15714 Views
  • 3 replies
  • 4 likes

Superuser Contribution Listening history not updating

PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOS 17.2.1 My Question or IssueMy listening history has not been updating. I’ve tried logging out and then logging back in, deleting and reinstalling the app, deleting the cache then deleting the app...

  • Newbie
  • Plan Premium Country US Device iPhone 13 Operating System iOS 17.2.1   My Question or Issue My listening history has not been updating. I’ve tried logging out and then logging back in,...
  • Vasil
  • Moderator
  • 1658 Views
  • 3 replies
  • 2 likes
  • 1658 Views
  • 3 replies
  • 2 likes

Superuser Contribution “Clear All” button has disappeared when adding/removing a song from multiple playlists

PlanPremiumCountryUSADevice(iPhone 13 Pro Max)Operating System(iOS 17.2.1) My Question or IssueIt used to be that you could press a button that said “Clear All” at the top right when adding/removing a song in order to remove them from all playlists y...

  • Newbie
  • Plan Premium Country USA Device (iPhone 13 Pro Max) Operating System (iOS 17.2.1)   My Question or Issue It used to be that you could press a button that said “Clear All” at the top ri...
  • thezachill
  • Casual Listener
  • 499 Views
  • 5 replies
  • 1 likes
  • 499 Views
  • 5 replies
  • 1 likes

Accidentally change songs using the swipe gesture

On iOS I accidentally change the song because the left or right Swipe gesture changes the song.

  • Gig Goer
  • On iOS I accidentally change the song because the left or right Swipe gesture changes the song.
  • Henryz_28
  • Visitor
  • 1707 Views
  • 4 replies
  • 3 likes
  • 1707 Views
  • 4 replies
  • 3 likes

unauth_SPTRemoteConfigurationPersistanceFetched.txt

This strange file popped up on my computer after I plugged my iPad in. This file is also on the ipad but I haven’t used it in about a year and is attached to an old Spotify I no longer have access to... I’ll post a screenshot.. just wondering what th...

  • Newbie
  • This strange file popped up on my computer after I plugged my iPad in. This file is also on the ipad but I haven’t used it in about a year and is attached to an old Spotify I no longer have access to...
  • 131 Views
  • 0 replies
  • 0 likes
  • Discussion
    Possible Bug
    Question
  • 131 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re: skip limit

Hi I was wondering why I am only getting 6 skips per hour on Spotify and why when I open my app and go to play a song I can only listen to it once and most of the time with I go to play a song it plays a song from a artist and not the song I wanted a...

  • Visitor
  • Hi I was wondering why I am only getting 6 skips per hour on Spotify and why when I open my app and go to play a song I can only listen to it once and most of the time with I go to play a song it pla...
  • Shiesty_yxl
  • Visitor
  • 11919 Views
  • 13 replies
  • 3 likes
  • 11919 Views
  • 13 replies
  • 3 likes

Music pauses every 30 seconds?

This has been happening on and off for MONTHS now and im getting really tired of it. Basically out of nowhere, spotify will just start automatically pausing whatever i'm listening to every 30-ish seconds. Initially i thought low power mode was causin...

  • Visitor
  • This has been happening on and off for MONTHS now and im getting really tired of it. Basically out of nowhere, spotify will just start automatically pausing whatever i'm listening to every 30-ish sec...
  • acupunk
  • Visitor
  • 12094 Views
  • 5 replies
  • 3 likes
  • 12094 Views
  • 5 replies
  • 3 likes

Superuser Contribution Playlist description encoding error on app home page

PlanPremiumDeviceiPhone SE 2020Operating SystemiOS 16.6 My IssueI have encountered an encoding issue with playlist descriptions. On the home page of the app, any apostrophes in a playlist's description have been replaced with '.

  • Casual Listener
  • Plan Premium Device iPhone SE 2020 Operating System iOS 16.6   My Issue I have encountered an encoding issue with playlist descriptions. On the home page of the app, any apostrophes in a...
  • dbz_vegeta_g3
  • Newbie
  • 595 Views
  • 4 replies
  • 0 likes
  • 595 Views
  • 4 replies
  • 0 likes

Superuser Contribution my other devices cannot see what the Sonos is playing on Spotify.

PlanPremiumCountryNetherlandsDeviceiPhone/iPad/Mac/Windows versus SonosOperating Systemirrelevant My Question or IssueWhen I play Spotify on my iPhone/iPad/Mac/Windows/AppleTV all the other devices (except the Sonos) can actually see the current play...

  • Regular
  • Plan Premium Country Netherlands Device iPhone/iPad/Mac/Windows versus Sonos Operating System irrelevant   My Question or Issue When I play Spotify on my iPhone/iPad/Mac/Windows/AppleT...
  • babyimbored
  • Newbie
  • 1021 Views
  • 5 replies
  • 0 likes
  • 1021 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify cutting songs short

Spotify cutting songs off short and starting the next song about 12/13 seconds in.

  • Visitor
  • Spotify cutting songs off short and starting the next song about 12/13 seconds in.
  • AlejaR
  • Moderator
  • 9760 Views
  • 8 replies
  • 0 likes
  • 9760 Views
  • 8 replies
  • 0 likes

Superuser Contribution Suggested songs keep playing

PlanFreeCountryUKDeviceiPhone 14Operating System(iOS 18.1.1 My Question or IssueI have added at least 30 songs to all of my playlists but after a few songs, it will start to play suggested songs that I have never interacted with before. When I go to ...

  • Newbie
  • Plan Free Country UK Device iPhone 14 Operating System (iOS 18.1.1   My Question or Issue I have added at least 30 songs to all of my playlists but after a few songs, it will start to ...
  • Not applicable
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Music stops playing after 10 seconds

PlanPremiumCountryCanadaDeviceiPhone XS MaxOperating SystemiOS 15.3.1 My Question or IssueWhen I listen to music with my iPhone, sometimes the song will simply stop playing after 10 seconds. This is totally random and happens with different songs. My...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone XS Max Operating System iOS 15.3.1   My Question or Issue When I listen to music with my iPhone, sometimes the song will simply stop playing a...
  • timfunn
  • Casual Listener
  • 87913 Views
  • 41 replies
  • 3 likes
  • 87913 Views
  • 41 replies
  • 3 likes

Superuser Contribution Playback Speed on iPhone vs Laptop

My Question or IssueI listen to podcasts at 3.5x speed usually. Recently, I noticed that some podcasts don't allow me to listen at 3.5x speed on my iPhone while others do. Some podcast episodes are maxed at 2x speed on my iPhone but the same episode ...

  • Casual Listener
  • My Question or Issue I listen to podcasts at 3.5x speed usually. Recently, I noticed that some podcasts don't allow me to listen at 3.5x speed on my iPhone while others do. Some podcast episodes are...
  • Dessi
  • Moderator
  • 1392 Views
  • 27 replies
  • 0 likes
  • 1392 Views
  • 27 replies
  • 0 likes

Superuser Contribution [iOS + Android] Playlists keep starting from the beginning

None of the below information is required. Im However, the more you provide the easier it will be for us to try and help. Plan Premium Country US Device iPhone 12 Operating System iOS 16.0.2 My Question or Issue when I am playing a playlist the queue...

  • Casual Listener
  • None of the below information is required. Im However, the more you provide the easier it will be for us to try and help. Plan Premium Country US Device iPhone 12 Operating System i...
  • muhammed98
  • Casual Listener
  • 29007 Views
  • 142 replies
  • 21 likes
  • 29007 Views
  • 142 replies
  • 21 likes

Solved!! How can I change mobile web player back to desktop on my iPad?

When I try to go to Spotify on safari on my iPad it brings me to the mobile web player instead of the desktop version. On the mobile web, use is fairly limited (you can’t view/edit your playlists, no lyrics or queue). I used to be able to use desktop...

  • Casual Listener
  • When I try to go to Spotify on safari on my iPad it brings me to the mobile web player instead of the desktop version. On the mobile web, use is fairly limited (you can’t view/edit your playlists, no...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to remove my EX from log in my account

My account is somehow opening on my ex iphone using face ID, after I change my password and disconnect all devices frim my account. She simple opens the app and the face id scans and open my spotify.

  • Casual Listener
  • My account is somehow opening on my ex iphone using face ID, after I change my password and disconnect all devices frim my account. She simple opens the app and the face id scans and open my spotif...
  • OscarDC
  • Moderator
  • 129 Views
  • 3 replies
  • 0 likes
  • 129 Views
  • 3 replies
  • 0 likes