Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69976 Views
  • 16 replies
  • 37 likes
  • 69976 Views
  • 16 replies
  • 37 likes

Superuser Contribution Login with apple Face ID iphone not possible

PlanPremiumCountryBrazilDeviceiPhone 10Operating SystemiOS 17+My Question or IssueI'm trying to access spotify on my iphone thru Face ID and the app returns me that my email or password is wrong. How?I'm able to access Spotify in my laptop with the s...

  • Music Fan
  • Plan Premium Country Brazil Device iPhone 10 Operating System iOS 17+ My Question or Issue I'm trying to access spotify on my iphone thru Face ID and the app returns me that my email or pass...
  • OscarDC
  • Moderator
  • 582 Views
  • 1 replies
  • 0 likes
  • 582 Views
  • 1 replies
  • 0 likes

Superuser Contribution local files wont play on my iphone

i downloaded the song on my laptop and the song from local files plays on my laptop. but in the same playlist on my iphone the song wont play. both my devices are connected to the same wifi and the playlist is downloaded on both laptop and iphone. no...

  • Visitor
  • i downloaded the song on my laptop and the song from local files plays on my laptop. but in the same playlist on my iphone the song wont play. both my devices are connected to the same wifi and the p...
  • sp3ctr3
  • Casual Listener
  • 642 Views
  • 4 replies
  • 2 likes
  • 642 Views
  • 4 replies
  • 2 likes

Superuser Contribution Unable to add a song to a playlist multiple times in iOS

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 16 My Question or IssueEver since Spotify updated how you add music to your liked songs/playlists, I am unable to add a song to a playlist more than once. When I try, I get a message s...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 16   My Question or Issue Ever since Spotify updated how you add music to your liked songs/playlists, I am unab...
  • Sksss
  • Casual Listener
  • 4033 Views
  • 20 replies
  • 1 likes
  • iOS
    Playlists
  • 4033 Views
  • 20 replies
  • 1 likes

Superuser Contribution Smart shuffle bug

PlanPremium CountryEuropeDeviceiPhone 13 mini Operating SystemiOS 16.3.1 My Question or IssueSmart shuffle messes up the order of the playlist of Liked Songs even after being turned off. The following behaviour explains this:- play the playlist of Li...

  • Casual Listener
  • Plan Premium   Country Europe Device iPhone 13 mini   Operating System iOS 16.3.1   My Question or Issue Smart shuffle messes up the order of the playlist of Liked Song...
  • ttaedi4ysqvkf2ey4wgh
  • Casual Listener
  • 4757 Views
  • 11 replies
  • 4 likes
  • 4757 Views
  • 11 replies
  • 4 likes

Solved!! Google maps integration not working on iPhone 7

PlanFree/PremiumCountry Device(iPhone 7, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe last week or so the Spotify controls haven’t been working on google maps. It just comes u...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 7, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The las...
  • GallyAnns21
  • Casual Listener
  • 5816 Views
  • 6 replies
  • 4 likes
  • google maps integration
    iphone
    Spotify controls
  • 5816 Views
  • 6 replies
  • 4 likes

how to add downloaded songs from Iphone

im trying to get downloaded songs into a playlist so i can listen to them but my local files are not showing up

  • Visitor
  • im trying to get downloaded songs into a playlist so i can listen to them but my local files are not showing up
  • Amayy
  • Spotify Star
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blends playlists disappeared

Since past few days all my blend playlists have disappeared (Shared screenshot).The only way to access any new blend playlist is through the link which i share.My friends who I have created the blend with can see the playlist is Made for you section ...

  • Visitor
  • Since past few days all my blend playlists have disappeared (Shared screenshot). The only way to access any new blend playlist is through the link which i share.My friends who I have created the ble...
  • brendanconnors9
  • Visitor
  • 8840 Views
  • 7 replies
  • 2 likes
  • Blend
  • 8840 Views
  • 7 replies
  • 2 likes

Superuser Contribution Impossible to turn off shuffle when online

I often use offline through premium. I used to be able to switch between shuffle and non-shuffle while offline. Now, when I try to turn shuffle off, it tries to que new stuff for "smart shuffle," which it cannot due because the app is offline. It is ...

  • Visitor
  • I often use offline through premium. I used to be able to switch between shuffle and non-shuffle while offline. Now, when I try to turn shuffle off, it tries to que new stuff for "smart shuffle," whi...
  • SophieKayWay
  • Newbie
  • 1305 Views
  • 11 replies
  • 4 likes
  • 1305 Views
  • 11 replies
  • 4 likes

Superuser Contribution George Martin In My Life why are there greyed out tracks

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • tanito81
  • Casual Listener
  • 389 Views
  • 2 replies
  • 1 likes
  • 389 Views
  • 2 replies
  • 1 likes

Display the main artist only on Lock Screen music player.

Hello, Spotify.[iPhone] I had updated the app a while back but when I played a song it showed all of the artists on the Lock Screen music player instead of just the main one. Is there any way that I can change it back to just the one artist showing? ...

3364E1F1-5E19-403E-AA7B-377AAC6500A7_4_5005_c.jpeg
  • Casual Listener
  • Hello, Spotify. [iPhone]   I had updated the app a while back but when I played a song it showed all of the artists on the Lock Screen music player instead of just the main one. Is there any ...
  • MateusM
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mix changes mid playthrough

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 11 My Question or IssueI play a Daily Mix on my way to work around 5am EST. At about 8 am EST every day, the mix switches numbers. What I mean is the genre that was in Daily Mix 1 (for example Me...

  • Newbie
  • Plan Premium Country USA Device iPhone 7 Operating System iOS 11   My Question or Issue I play a Daily Mix on my way to work around 5am EST. At about 8 am EST every day, the mix switch...
  • ZDrKondler
  • Newbie
  • 2942 Views
  • 4 replies
  • 2 likes
  • bug
  • 2942 Views
  • 4 replies
  • 2 likes

i need to put my music on spotify

and i want everyone to listen to my music on this website

  • Newbie
  • and i want everyone to listen to my music on this website
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded Albums taking forever to load offline

PlanPremiumDeviceiPhone 12 Operating SystemiOS 17 1 2 My Question or IssueDownloaded albums take about 2 minutes to load and when it loads it takes another few minutes to play the song if i click one i have reinstalled the app,Clean reinstall as well...

  • Casual Listener
  •   Plan Premium Device iPhone 12  Operating System iOS 17 1 2   My Question or Issue Downloaded albums take about 2 minutes to load and when it loads it takes another few minut...
  • AlejaR
  • Moderator
  • 601 Views
  • 7 replies
  • 0 likes
  • 601 Views
  • 7 replies
  • 0 likes

Ads in Spotify app with premium account

Im getting ads in my Spotify app trying to sell me concert tickets while logged in as a premium member. PlanPremiumCountryNetherlandsDevicePhoneOperating Systemios My Question or IssueCan the ads be disabled? I would like the app to be add free since...

  • Newbie
  • Im getting ads in my Spotify app trying to sell me concert tickets while logged in as a premium member.  Plan Premium Country Netherlands Device Phone Operating System ios   My Qu...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Why is the Kids app so low quality?

I'd say that the Spotify Kids app is very low quality. Views will randomly not load resulting in meltdowns from my kids who really don't understand how an app can be broken that often. Besides that lots of features are missing that would make it actu...

  • Casual Listener
  • I'd say that the Spotify Kids app is very low quality.   Views will randomly not load resulting in meltdowns from my kids who really don't understand how an app can be broken that often. &nbs...
  • fsegura9
  • Visitor
  • 382 Views
  • 1 replies
  • 0 likes
  • iPad
    kids
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get a hacker removed from my account

Someone other than me has been using my account , I’m logged in and all my details are correct including phone number but this person has their music on my account.

  • Visitor
  • Someone other than me has been using my account , I’m logged in and all my details are correct including phone number but this person has their music on my account.
  • Maria
  • Moderator
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Files syncing incorrectly

PlanPremiumCountryItalyDevice(iPhone 14)Operating System(iOS 17.1.2) My Question or IssueHello, I’ve been using the local files feature for years, but in the last few weeks almost all the synced files on my phone became unplayable.As i said I know ho...

  • Casual Listener
  • Plan Premium Country Italy Device (iPhone 14) Operating System (iOS 17.1.2)   My Question or Issue Hello, I’ve been using the local files feature for years, but in the last few weeks a...
  • kamil_lahlou
  • Newbie
  • 375 Views
  • 3 replies
  • 1 likes
  • 375 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify stops playback as soon as I open Reddit app

PlanPremiumCountryUSA DeviceiPhone 13 proOperating SystemiOS 17.21 Reddit app free version 2023.50.1.614338AirPods Pro v1 Spotify playback stops immediately when I open the Reddit app. if I change screens to other apps, playback resumes immediately. ...

  • Casual Listener
  • Plan Premium Country USA  Device iPhone 13 pro Operating System iOS 17.21   Reddit app  free version  2023.50.1.614338 AirPods Pro v1   Spotify playback stops...
  • Lyubka
  • Moderator
  • 4332 Views
  • 3 replies
  • 0 likes
  • 4332 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discography for the artist R3HAB not loading entirely on mobile

Plan | PremiumCountry | United StatesDevice | iPhone SE 1st GenerationOperating System | iOS 15.7.5 The discography for the artist R3HAB only goes back to 2019 on mobile, however on desktop it goes back to 2009. I can search for older tracks and find...

  • Regular
  • Plan | Premium Country | United States Device | iPhone SE 1st Generation Operating System | iOS 15.7.5   The discography for the artist R3HAB only goes back to 2019 on mobile, however on de...
  • sunmarsh
  • Regular
  • 559 Views
  • 7 replies
  • 0 likes
  • 559 Views
  • 7 replies
  • 0 likes

Superuser Contribution se alcanzo el limite de dispositivos

hola, no puedo descargar musica en mi Iphone, elimine todos los dispositivos asociados a la cuenta y aun asi persiste el problema

  • Visitor
  • hola, no puedo descargar musica en mi Iphone, elimine todos los dispositivos asociados a la cuenta y aun asi persiste el problema
  • Luvane2015
  • Visitor
  • 3996 Views
  • 2 replies
  • 1 likes
  • 3996 Views
  • 2 replies
  • 1 likes