Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70739 Views
  • 16 replies
  • 37 likes
  • 70739 Views
  • 16 replies
  • 37 likes

Solved!! Spotify App will not play when i close the screen. Spotify App will not play when i leave the app

Whats going on here? I used to do these two things all the time! Why can i no longer listen to music when the app closes/screen turns off? If i cant fix this i am considering cancelling my account. Any advice out there?

  • Casual Listener
  • Whats going on here? I used to do these two things all the time! Why can i no longer listen to music when the app closes/screen turns off? If i cant fix this i am considering cancelling my account. A...
  • ACN1369
  • Newbie
  • 351452 Views
  • 24 replies
  • 9 likes
  • 351452 Views
  • 24 replies
  • 9 likes

How to make sure strong app store ranking for iOS apps?

It is really important for any app provider to attain better mobile app store ranking where optimizing the several aspects of any given mobile app matters a lot. From addressing a number of app store requirements up to promoting apps over the social ...

  • Newbie
  • It is really important for any app provider to attain better mobile app store ranking where optimizing the several aspects of any given mobile app matters a lot. From addressing a number of app store...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Skipping and Jumping. Impossible to listen to music.

When ever I try and use Spotify and there is the slightest bit of movement the songs pause, skip and Siri opens. It also sometimes happens when the phone is on a flat surface completely still. I reduced the number of playlists and have tried reinstal...

  • Visitor
  • When ever I try and use Spotify and there is the slightest bit of movement the songs pause, skip and Siri opens. It also sometimes happens when the phone is on a flat surface completely still. I redu...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Recent update causing problem with bluetooth

I updated the Spotify app on iOS to version 8.4.24 on Oct 24th and ever since then the bluetooth connection is flaky. I connect up to car stereo via bluetooth and every song cuts out for a second or 2 randomly throughout each track. I've tried the fo...

  • Newbie
  • I updated the Spotify app on iOS to version 8.4.24 on Oct 24th and ever since then the bluetooth connection is flaky. I connect up to car stereo via bluetooth and every song cuts out for a ...
  • 428 Views
  • 0 replies
  • 1 likes
  • 428 Views
  • 0 replies
  • 1 likes

Can't remove downloaded playlist

When I try to remove a downloaded playlist by unchecking the green toggle thing, it looks as though it's done but my storage hasn't changed so clearly those songs are still being stored somewhere and I need to get rid of storage space.... can you hel...

  • Visitor
  • When I try to remove a downloaded playlist by unchecking the green toggle thing, it looks as though it's done but my storage hasn't changed so clearly those songs are still being stored somewhere and...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Lockscreen on iOS 11.0.3

I recently updated to iOS 11.0.3 and now my spotify won’t show up on the lockscreen, yet my apple music does. Is anyone else experiencing this? Does Apple/Spotify know about this issue?

  • Newbie
  • I recently updated to iOS 11.0.3 and now my spotify won’t show up on the lockscreen, yet my apple music does.   Is anyone else experiencing this? Does Apple/Spotify know about this issue?
  • Ria3
  • Newbie
  • 5001 Views
  • 13 replies
  • 2 likes
  • 5001 Views
  • 13 replies
  • 2 likes

payment problems

I have been taken 9,90 € by spotify but no account has been activated on the account

  • Visitor
  • I have been taken 9,90 € by spotify but no account has been activated on the account
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Previously synced local files won’t sync to new iPhone 8. All files present in same folder on Mac.

Yeah so I had a bunch of local files synced to my old iPhone 6 and I synced them by dragging them from local files on my Mac desktop to playlists in the desktop version of Spotify. But the playlists on my new iPhone 8 do not even display those tracks...

  • Music Fan
  • Yeah so I had a bunch of local files synced to my old iPhone 6 and I synced them by dragging them from local files on my Mac desktop to playlists in the desktop version of Spotify. But the playlists ...
  • 536 Views
  • 0 replies
  • 0 likes
  • 536 Views
  • 0 replies
  • 0 likes

Spotify stops audio 20 seconds into song

Whether I am playing a downloaded song or streaming- the FIRST song I play, about 20 seconds into the track, the audio cuts out from my speakers. I have tested it on my native iPhone 7+ speakers, my wired EarPods, my AirPods, 3 different Bluetooth co...

  • Newbie
  • Whether I am playing a downloaded song or streaming- the FIRST song I play, about 20 seconds into the track, the audio cuts out from my speakers. I have tested it on my native iPhone 7+ speakers, my ...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Downloading

I cant donwload spotify in my iphone, it does not load what should I do

  • Newbie
  • I cant donwload spotify in my iphone, it does not load what should I do
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Playlist don't work.

sometimes one song plays then no more will play after that song is over. even for some ads. it's just stops then when you try to press shuffle it doesn't play any songs from the playlist again for a while. i'm very frustrated, i updated the app yeste...

  • Newbie
  •  sometimes one song plays then no more will play after that song is over. even for some ads. it's just stops then when you try to press shuffle it doesn't play any songs from the playlist again ...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Solved!! saved songs in a new device

Do I get my saved songs when I change to a new device?Also, how do I search artists and albums in my saved songs?

  • Casual Listener
  • Do I get my saved songs when I change to a new device? Also, how do I search artists and albums in my saved songs?
  • CryticalAce
  • Rising Star 1
  • 703 Views
  • 5 replies
  • 0 likes
  • 703 Views
  • 5 replies
  • 0 likes

iPhone 7 battery drain.

Hi, i am experiencing severe battery usage when using Spotify. I have tried removing and reinstalling the app. Background Refresh is turned off. I have tested in offline and streaming mode and the drain is the same. I close the app completely when no...

  • Newbie
  • Hi,  i am experiencing severe battery usage when using Spotify. I have tried removing and reinstalling the app. Background Refresh is turned off. I have tested in offline and streaming mode and...
  • 565 Views
  • 0 replies
  • 1 likes
  • 565 Views
  • 0 replies
  • 1 likes

Help! Sharing 'stories' clips on facebook

Hello all - I cant for the life of me figure out how to share the 30 second clip stories of an album onto FB. I click share and copy, then paste onto my FB page. All I get is the album art work thumbnail and the title etc to the right - no clips or t...

  • Visitor
  • Hello all - I cant for the life of me figure out how to share the 30 second clip stories of an album onto FB. I click share and copy, then paste onto my FB page. All I get is the album art work thumb...
  • user-removed
  • Not applicable
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Regarding lost playlist

I am very frustrated with the spotify app i went onto the updated spotify app and it asked me to log in so i did. I logged in to find out that all of my playlists that i have created were lost i then went to the recovery playlist section in spotify a...

  • Newbie
  • I am very frustrated with the spotify app i went onto the updated spotify app and it asked me to log in so i did. I logged in to find out that all of my playlists that i have created were lost i then...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

iOS 11.0.3 changes song from Spotify to Apple Music

I have an iphone 6s, and the newest iOS update. Whenever I am playing music in Spotify and try to change the volume, it automatically switches to iTunes.

  • Newbie
  • I have an iphone 6s, and the newest iOS update. Whenever I am playing music in Spotify and try to change the volume, it automatically switches to iTunes. 
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Help I need an answer

When I play a song from a specific playlist the next song gooes out of the playlist to some random song that is not in the playlist I tried the settings and nothing works. what do I do?

  • Casual Listener
  • When I play a song from a specific playlist the next song gooes out of the playlist to some random song that is not in the playlist  I tried the settings and nothing works. what do I do?
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

playlist order song select

When I play a song from a specific playlist the next song gooes out of the playlist to some random song that is not in the playlist I tried the settings and nothing works. what do I do?

  • Casual Listener
  • When I play a song from a specific playlist the next song gooes out of the playlist to some random song that is not in the playlist  I tried the settings and nothing works. what do I do?
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Menu error

Hi there i can see the menu with library, browse etc at the bottom but I can't get it to pop up long enough to click on it so I'm stuck on the 1 tab.i just have a new iPhone so it may be a really easy fix but it's really annoying at the moment!

  • Newbie
  • Hi there   i can see the menu with library, browse etc at the bottom but I can't get it to pop up long enough to click on it so I'm stuck on the 1 tab. i just have a new iPhone so it may be a...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Can't control spotify in my car since updating

Sine I updated several days ago, I am unable to "control" Spotify through my car's system (changing tracks, repeating et al)

  • Newbie
  • Sine I updated several days ago, I am unable to "control" Spotify through my car's system (changing tracks, repeating et al)
  • Fabsnlinne
  • Casual Listener
  • 728 Views
  • 2 replies
  • 0 likes
  • 728 Views
  • 2 replies
  • 0 likes