Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68547 Views
  • 16 replies
  • 37 likes
  • 68547 Views
  • 16 replies
  • 37 likes

Playback Buttons Not Working (Premium)

Recently, my premium subscription stopped so I had to re-apply my account. Now I have my premium subscription back, I was able to choose the songs that I want or skip to the next music whenever I want and I was also able to download music just how th...

  • Newbie
  • Recently, my premium subscription stopped so I had to re-apply my account. Now I have my premium subscription back, I was able to choose the songs that I want or skip to the next music whenever I wan...
  • SpotCreated
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Need help with my songs

i got a new ipad so i already synced everthing over it plays all the songs that are downloaded accept all my Zumba songs and songs that i cossed over to mp3 from youtube i never had that problem with my other ipad can you help me

  • Casual Listener
  • i got a new ipad so i already synced everthing over it plays all the songs that are downloaded accept all my Zumba songs and songs that i cossed over to mp3 from youtube i never had that problem with...
  • SpotCreated
  • Roadie
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Delete song from playlist with voice-over

How do I delete songs from playlists with voice-over? My blind husband can't put the focus on the delete-buttons. In voice-over mode it's like the buttons aren't there.

  • Casual Listener
  • How do I delete songs from playlists with voice-over? My blind husband can't put the focus on the delete-buttons. In voice-over mode it's like the buttons aren't there.
  • 318 Views
  • 0 replies
  • 1 likes
  • 318 Views
  • 0 replies
  • 1 likes

Issue with Mercedes Media / ios connection

I have a Mercedes C class (2016). I am able to use spotify via bluetooth however the DAC in the mercedes bluetooth reciever is pretty terrible so at high volume you get a lot of distortion. The other method which seems much better is to use the USB c...

  • Music Fan
  • I have a Mercedes C class (2016). I am able to use spotify via bluetooth however the DAC in the mercedes bluetooth reciever is pretty terrible so at high volume you get a lot of distortion.   ...
  • Assailantsky
  • Newbie
  • 3405 Views
  • 2 replies
  • 0 likes
  • 3405 Views
  • 2 replies
  • 0 likes

Solved!! Spotify app CarPlay volume too low if device is plugged in before starting engine

Hi all,If I connect my iPhone 6s into my factory car stereo USB port before starting the engine, then play music via CarPlay->Spotify App on the stereo's console, the music volume is way too low. So low that I have to turn it up to the max volume lev...

  • Casual Listener
  • Hi all, If I connect my iPhone 6s into my factory car stereo USB port before starting the engine, then play music via CarPlay->Spotify App on the stereo's console, the music volume...
  • eternal_inertia
  • Regular
  • 40591 Views
  • 3 replies
  • 1 likes
  • 40591 Views
  • 3 replies
  • 1 likes

My Library / My Music - Missing from iOS

On my old Spotify account, the iOS app always had My Library as the bottom right menu option. Recently had to make a new account and that feature for new users, or so I'm told, is gone. This is a major inconvenience and has me thinking Spotify isn't ...

  • Newbie
  • On my old Spotify account, the iOS app always had My Library as the bottom right menu option. Recently had to make a new account and that feature for new users, or so I'm told, is gone. This is a maj...
  • markyymarkk93
  • Newbie
  • 444 Views
  • 1 replies
  • 2 likes
  • 444 Views
  • 1 replies
  • 2 likes

Spotify won't open on iPhone while connected to internet

Spotify will not open while connected to internet it opens very briefly then it kicks me back to my home screen. It opens fine when off line. I have reset restarted turned it on and off again got Spotify on in offline mode then turned internet on. Al...

  • Newbie
  • Spotify will not open while connected to internet it opens very briefly then it kicks me back to my home screen. It opens fine when off line. I have reset restarted turned it on and off again got Spo...
  • berkaradeniz
  • Regular
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

Unavailable songs not shown on iPhone Spotify playlist; therefore can't download song

Hi, I've been using Spotify for two years, got my premium this year and managed to sync local files from desktop to android phone. However, ever since I made the switch to iPhone with the Spotify up to date, unavailable songs no longer show on my pla...

spotify help.png IMG_0607.PNG
  • Newbie
  • Hi, I've been using Spotify for two years, got my premium this year and managed to sync local files from desktop to android phone. However, ever since I made the switch to iPhone with the Spotify up ...
  • berkaradeniz
  • Regular
  • 1019 Views
  • 1 replies
  • 0 likes
  • 1019 Views
  • 1 replies
  • 0 likes

No keyboard when searching inside playlist

When I am inside a playlist of the iPhone Spotify app, I can't search. When I click in the filter box at the top, the keyboard appears briefly but when the screen finishes updating, the keyboard disappears. If I double click my home button and switch...

  • Regular
  • When I am inside a playlist of the iPhone Spotify app, I can't search. When I click in the filter box at the top, the keyboard appears briefly but when the screen finishes updating, the keyboard disa...
  • kkangelov
  • Newbie
  • 2494 Views
  • 3 replies
  • 4 likes
  • 2494 Views
  • 3 replies
  • 4 likes

Updated and lost all artist and songs

I just updated my Spotify on my iPhone 7s and I lost all my artist and songs I've saved. Playlist are still there but I have no idea how to retrieve everything else I've lost. Has anyone else had this problem? Also is there anyway I can get them back...

  • Newbie
  • I just updated my Spotify on my iPhone 7s and I lost all my artist and songs I've saved. Playlist are still there but I have no idea how to retrieve everything else I've lost. Has anyone else had thi...
  • labelscollected
  • Community Legend
  • 678 Views
  • 1 replies
  • 0 likes
  • 678 Views
  • 1 replies
  • 0 likes

Won't let me log in because I am abroad

The spotify app logged out of my account because I am suposelly using it for more than "14 days" abroad my country, which I haven't been out for that long. And still, I've previously use it for 4 months abroad and this didn't happen. And now it won't...

  • Casual Listener
  • The spotify app logged out of my account because I am suposelly using it for more than "14 days" abroad my country, which I haven't been out for that long. And still, I've previously use it for 4 mon...
  • fischfun
  • Gig Goer
  • 1256 Views
  • 1 replies
  • 0 likes
  • 1256 Views
  • 1 replies
  • 0 likes

remembering playback position

two related things which I am sure aren't "bugs", as such, but are annoying me beyond comprehension.I like listening to audiobooks, and do so a lot on my phone. but using spotify on my iphone to do it is just about impossible, since it will not remem...

  • Gig Goer
  • two related things which I am sure aren't "bugs", as such, but are annoying me beyond comprehension. I like listening to audiobooks, and do so a lot on my phone. but using spotify on my iphone to ...
  • forgivenmuch
  • Casual Listener
  • 2222 Views
  • 4 replies
  • 20 likes
  • 2222 Views
  • 4 replies
  • 20 likes

Music Videos on Iphone 7

Hello, HELP! I haver never been able to see any videos on my spotify. I am a premium member but still wont play, does any one know why? I have an Iphone 7.

  • Newbie
  • Hello,    HELP! I haver never been able to see any videos on my spotify. I am a premium member but still wont play, does any one know why? I have an Iphone 7. 
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

No video access

Hey everyone! I have a problem. You know Sam Smith released a new song which is absolutely amazing, and a video which is available only on Spotify but there is no videos section on my Spotify. I don't know what to do and it's making me sad. I live in...

  • Visitor
  • Hey everyone! I have a problem. You know Sam Smith released a new song which is  absolutely amazing, and a video which is available only on Spotify but there is no videos  section  on ...
  • 384 Views
  • 0 replies
  • 1 likes
  • 384 Views
  • 0 replies
  • 1 likes

Solved!! Daily Mixes randomly restart from the beginning

At least two of my Daily Mixes will randomly restart from the beginning of the playlist when listening on my iPhone 7 Plus. It's a very annoying "feature." Any ideas on how to fix/troubleshoot? Happened multiple times today during a 1 hour workout.

  • Casual Listener
  • At least two of my Daily Mixes will randomly restart from the beginning of the playlist when listening on my iPhone 7 Plus.  It's a very annoying "feature."  Any ideas on how to fix/tr...
  • Noneyourbizz
  • Newbie
  • 1767 Views
  • 10 replies
  • 0 likes
  • 1767 Views
  • 10 replies
  • 0 likes

Can't Scrobble to Last.fm from iPhone app

I like to scrobble all my music plays to Last.fm, I have over 10 years of data. I love that Spotify supports this. But for some reasons it's no longer working for me from the Spotify iPhone app. I'm certain I've entered my correct username and passwo...

  • Newbie
  •   I like to scrobble all my music plays to Last.fm, I have over 10 years of data. I love that Spotify supports this.   But for some reasons it's no longer working for me from the Sp...
  • user-removed
  • Not applicable
  • 2605 Views
  • 6 replies
  • 3 likes
  • iOS
    iphone
    last.fm
    scrobbling
    Spotify
  • 2605 Views
  • 6 replies
  • 3 likes

Songs won't play while online, unless I click shuffle play

Recently switched from premium to a free subscription, and the songs will no longer light up while online. I tried uninstalling, disconnecting wifi, clicking/unclicking the offline option. Nothing is helping.. I want to switch back to premium but can...

  • Newbie
  • Recently switched from premium to a free subscription, and the songs will no longer light up while online. I tried uninstalling, disconnecting wifi, clicking/unclicking the offline option. Nothing is...
  • labelscollected
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Playing Spotify from iPhone to Apple TV no longer working

Hi, Our Apple TV no longer comes up as a device we can play Spotify to from our iPhones. This is the case for my wife and I both. Has there been a change to the Spotify app to disallow this means of playback? We really only use Spotify in the home .....

  • Newbie
  • Hi,   Our Apple TV no longer comes up as a device we can play Spotify to from our iPhones.  This is the case for my wife and I both.  Has there been a change to the Spotify app to di...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes