Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 66922 Views
  • 16 replies
  • 37 likes
  • 66922 Views
  • 16 replies
  • 37 likes

SUCH HORRIBLE HELP SERVICES?!?!?!

Ok, so my problem is this: I had been paying for spotfiy premium at the student rate for years... my card on file then expired, and by the time I had changed the card info, they knocked me back down to "not premium" status. I have since updated my ca...

  • Newbie
  • Ok, so my problem is this: I had been paying for spotfiy premium at the student rate for years... my card on file then expired, and by the time I had changed the card info, they knocked me back down ...
  • Jacob
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Family premium

Everyone says "active" on my end but everyone on the plan isn't. It's just asking if they want to use free subscription

  • Newbie
  • Everyone says "active" on my end but everyone on the plan isn't. It's just asking if they want to use free subscription
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Siri Comes on when Spotify is Offline

My wife has an iphone six which came with a free subscription to Spotify. However when she listens to anything offline Siri comes on and the songs stop. Is there a fix for this?

  • Community Legend
  • My wife has an iphone six which came with a free subscription to Spotify. However when she listens to anything offline Siri comes on and the songs stop. Is there a fix for this?
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Local Files detected, but not appearing?

So, I have searched this up, and I am turning a blank: In Spotify, I have imported a few local files, which save and run perfectly on my Windows computer. But they're not appearing on my iPod (Basically the iPhone). I created a special playlist for a...

  • Newbie
  • So, I have searched this up, and I am turning a blank:   In Spotify, I have imported a few local files, which save and run perfectly on my Windows computer. But they're not appearing on my iPo...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Stolen phone probably uses my phone

Hi! My iPhone was recently stolen and i think the phone is using my phone to play spotify. Can i find like an ip-address or anything else to help locate my phone via spotify?

  • Casual Listener
  • Hi!    My iPhone was recently stolen and i think the phone is using my phone to play spotify. Can i find like an ip-address or anything else to help locate my phone via spotify? 
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Spotify app randomly stops playing since recent iOS update

Since the last iOS update my Spotify has been playing up. Every single 1-2 songs the music just stops playing. I still have a full 4G (50mb/s) connection, and this even happens with tracks I have saved locally (i.e. there's no need to use the connect...

  • Music Fan
  • Since the last iOS update my Spotify has been playing up. Every single 1-2 songs the music just stops playing. I still have a full 4G (50mb/s) connection, and this even happens with tracks I have sav...
  • eemanuel
  • Casual Listener
  • 14243 Views
  • 47 replies
  • 2 likes
  • 14243 Views
  • 47 replies
  • 2 likes

When i browse for music, i cant see any featured artists

The only way i can see featured artists on a project is whenn i save it to my library. Which sucks when im just looking for a song or an artist on a project. Please fix this

  • Newbie
  • The only way i can see featured artists on a project is whenn i save it to my library. Which sucks when im just looking for a song or an artist on a project. Please fix this
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Playlist stops shuffling after a few plays

Whenever I click shuffle my playlist shuffles and everything is fine. After 3-5 songs the playlist goes back to its original order and doesn't shuffle. Any way to fix this?

  • Newbie
  • Whenever I click shuffle my playlist shuffles and everything is fine. After 3-5 songs the playlist goes back to its original order and doesn't shuffle. Any way to fix this?
  • 412 Views
  • 0 replies
  • 0 likes
  • 412 Views
  • 0 replies
  • 0 likes

Should i leave Spotify for apple Music?

I recentley bought a new iphone, i have synced it with my old backup. Iphone 6, ios 10.3.3. I have paid for Spotify premium.Songs stopped playing after 11 seconds and now Downloads are stuck, i have no idea why, sometimes they work sometimes not. I t...

  • Newbie
  • I recentley bought a new iphone, i have synced it with my old backup.  Iphone 6, ios 10.3.3.  I have paid for Spotify premium. Songs stopped playing after 11 seconds and now Downloads ar...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Premium skips

I recently purchased premium on my iPhone and it has all the features except for skips and play backs. I checked my status and it says premium and I have restarted the app and phone and still does not work. Any ideas of how to fix?

  • Newbie
  • I recently purchased premium on my iPhone and it has all the features except for skips and play backs. I checked my status and it says premium and I have restarted the app and phone and still does no...
  • Matze84
  • Newbie
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

When I play songs offline that I've downloaded on my iPhone they stop suddenly.

It's really frustrating paying for premium when you can't even download playlists and listen to them offline. The app crashes or the song turns off, not sure which one. I have literally tried everything. I deleted and redownloaded the app, made sure ...

  • Newbie
  • It's really frustrating paying for premium when you can't even download playlists and listen to them offline. The app crashes or the song turns off, not sure which one. I have literally tried everyth...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Certain songs won't play when I select them, but will play if shuffled to or when scrolling to them

On the Spotify app on my iPhone, and like the title says, with certain songs (all songs I manually added through iTunes local sync) they will not play when specifically selected from my library, but will play just fine if they are already queued. Thi...

  • Newbie
  • On the Spotify app on my iPhone, and like the title says, with certain songs (all songs I manually added through iTunes local sync) they will not play when specifically selected from my library,...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Se eliminaron mis canciones

Se ha eliminado mi música al principio pensé que sería porque ya no estaban disponibles algunas canciones pero revise mi lista y ya casi no tengo nada de mi lista.

  • Newbie
  • Se ha eliminado mi música al principio pensé que sería porque ya no estaban disponibles algunas canciones pero revise mi lista y ya casi no tengo nada de mi lista.
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Spotify Premium Problems

Recently I have bought a Spotify Gift Card for 1 month and used it to redownload my music back. When I tested it out, I realized that I could not use the Shuffle button. When I tried to listen to a album, it suggests songs from the artist. How can I ...

  • Newbie
  • Recently I have bought a Spotify Gift Card for 1 month and used it to redownload my music back. When I tested it out, I realized that I could not use the Shuffle button. When I tried to listen to a a...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Local Files sync

So I want to move two mp3s from spotify on my laptop to spotify on my phone. I have them successfully downloaded them both on my laptop but am unable to get it on my phone. I have connected the two on a same wifi network, and when I play the song on ...

  • Newbie
  • So I want to move two mp3s from spotify on my laptop to spotify on my phone. I have them successfully downloaded them both on my laptop but am unable to get it on my phone. I have connected the two o...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

it stops

previously i was able to listen to spotify while i am using facebook or my phone was locked. it was keeping on playing at background. but now when i start spotify and lock the phone, it is stopping or go to facebook or another app it is stopping. i c...

  • Newbie
  • previously i was able to listen to spotify while i am using facebook or my phone was locked. it was keeping on playing at background. but now when i start spotify and lock the phone, it is stopping o...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Solved!! Play downloaded music ONLY

Hi folks,I have had this "problem". OK, let's say I downloaded a couple of albums from Megadeth (a heavy metal band, for those who don't know it). Those albums will have their tracks with that green arrow in them, indicating that that song is downloa...

  • Casual Listener
  • Hi folks, I have had this "problem". OK, let's say I downloaded a couple of albums from Megadeth (a heavy metal band, for those who don't know it). Those albums will have their tracks with that...
  • bwanicur
  • Casual Listener
  • 15659 Views
  • 5 replies
  • 0 likes
  • 15659 Views
  • 5 replies
  • 0 likes

Superuser Contribution Randomly switching to ISSA's album

Hi, Everytime I am listening to my Spotify playlist more than 1hour it switching to Issa's album called 21, I don't know this artist and I never selected it, I am a premium member and when it starts switching everytime I switch back to my playslit it...

  • Casual Listener
  • Hi,    Everytime I am listening to my Spotify playlist more than 1hour it switching to Issa's album called 21, I don't know this artist and I never selected it, I am a premium member and ...
  • PamWallas
  • Casual Listener
  • 598 Views
  • 3 replies
  • 0 likes
  • 598 Views
  • 3 replies
  • 0 likes

Can't go back in my playlist

I have spotify premium free (trial period for 30 days) and i can't go back in my playlist, I can only go on with tracks and i can't go ahead with minutes in a song. It says that i have to do premium upgrade for these functions but i already did it! H...

  • Regular
  • I have spotify premium free (trial period for 30 days) and i can't go back in my playlist, I can only go on with tracks and i can't go ahead with minutes in a song. It says that i have to do premium ...
  • M1kirby
  • Newbie
  • 1357 Views
  • 1 replies
  • 0 likes
  • 1357 Views
  • 1 replies
  • 0 likes