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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 76396 Views
  • 16 replies
  • 37 likes
  • 76396 Views
  • 16 replies
  • 37 likes

Solved!! I can't "accept" the updated terms for the privacy policy. There is no "accept" option anywhere.

I have a huge pop up message on my Spotify (iphone 6) and it wants me to "accept" the updated terms for the privacy policy. I have read both the Terms and Conditions and the Privacy Policy now about 50 times. I swear there is no "accept" option to pr...

  • Casual Listener
  • I have a huge pop up message on my Spotify (iphone 6) and it wants me to "accept" the updated terms for the privacy policy. I have read both the Terms and Conditions and the Privacy Policy now about ...
  • liasuperstar
  • Newbie
  • 2749 Views
  • 3 replies
  • 0 likes
  • 2749 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local files problem

I own a mac pro and an iphone 7, both of them connected to the same wifi network.I have a few local files and downloaded it on my phone a long time ago already... It was working just fine, but now the local files don't play on my phone anymore, even ...

  • Visitor
  • I own a mac pro and an iphone 7, both of them connected to the same wifi network. I have a few local files and downloaded it on my phone a long time ago already... It was working just fine, but...
  • user-removed
  • Not applicable
  • 676 Views
  • 6 replies
  • 2 likes
  • 676 Views
  • 6 replies
  • 2 likes

Access to locally stored files on my computer on my Iphone?

Hello, I have created a playlist on my laptop in Spotify that also contains files that are locally stored on my harddisk (and not available on Spitify). I can play this playlist from my computer and can find it on my Iphone. On my Iphone, hower, the ...

  • Newbie
  • Hello,  I have created a playlist on my laptop in Spotify that also contains files that are locally stored on my harddisk (and not available on Spitify). I can play this playlist from my c...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Music skipping like a broken record

When I connect my iPhone to my Toyota 4Runner, the music skips like a broken record. This has been going on for about 2 weeks now and i can no longer listen to music in my car. Any suggestions?

  • Newbie
  • When I connect my iPhone to my Toyota 4Runner, the music skips like a broken record.  This has been going on for about 2 weeks now and i can no longer listen to music in my car.  Any sugges...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Why i can’t see the song ?

Hi,I was wondering that why can’t i see the song on the album and also some of my songs on my playlists become unplayable.

  • Visitor
  • Hi, I was wondering that why can’t i see the song on the album and also some of my songs on my playlists become unplayable.
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Facebook will not link to Spotify Account

Hello!I'm trying to connect my Facebook page to my Spotify account so that I can find my friends. But when click on 'find friends' and the Facebook app opens and I grant access permission but nothing seems to happen, it just returns to the 'find frie...

  • Newbie
  • Hello! I'm trying to connect my Facebook page to my Spotify account so that I can find my friends. But when click on 'find friends' and the Facebook app opens and I grant access permission but not...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Problems in music player.

Hi,Yesterday I became a premium user. I downloaded a playlist to listen offline. However, my music player does not allow me to move to the next song and every time an image appears with this message:"You have discovered a Premium feature!Get your fre...

  • Newbie
  • Hi, Yesterday I became a premium user. I downloaded a playlist to listen offline. However, my music player does not allow me to move to the next song and every time an image appears with this messag...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Spotify funciona solo

Hola!Tengo cuenta Spotify Premium y hace unos días que va completamente solo. Se salta una canción a otra o cuando pongo una canción a los segundos se para y al rato vuelve a sonar. Alguna ayuda????Muchísimas gracias de antemano!!

  • Newbie
  • Hola! Tengo cuenta Spotify Premium y hace unos días que va completamente solo. Se salta una canción a otra o cuando pongo una canción a los segundos se para y al rato vuelve a sonar. Alguna ayuda???...
  • Mercedes80
  • Newbie
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Poor connection - downloaded songs get deleted on startup.

Because you do not answer in this topic: https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyiOS/page/16/thread-id/30283 I am creating a new one (and will continue to make new ones). I found out that on poor connection (GPRS, ...

  • Music Fan
  • Because you do not answer in this topic:   https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyiOS/page/16/thread-id/30283   I am creating a new one (and will co...
  • 3ugeene
  • Music Fan
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

Solved!! I can't find some users and they can't find me.

I want to follow some friends, but I write their user name and Spotify can't find them, also they can't find me to follow. Thank you. David.

  • Casual Listener
  • I want to follow some friends, but I write their user name and Spotify can't find them, also they can't find me to follow.    Thank you.   David. 
  • mrw37
  • Newbie
  • 10243 Views
  • 8 replies
  • 0 likes
  • 10243 Views
  • 8 replies
  • 0 likes

Extended caching for spotty cell service

I visit many areas that have spotty cell service on T-mobile and At&t.Spotify's no-network cache is just a bit too small with some of the dead spots in Illinois. Data rates are anywhere between .1 and 1.5mbps or up to 100mpbs and vary wildly as the m...

  • Casual Listener
  • I visit many areas that have spotty cell service on T-mobile and At&t. Spotify's no-network cache is just a bit too small with some of the dead spots in Illinois.   Data rates are anywher...
  • 370 Views
  • 0 replies
  • 0 likes
  • Improvement Suggestion
  • 370 Views
  • 0 replies
  • 0 likes

Solved!! Premium but limited skips

I have premium Spotify via Vodafone for a while now (it says premium in my account overview) but I'm currently only allowed to have limited skips for some reason? I've logged out and re-logged in and also deleted and re-installed the app but doesn't ...

  • Casual Listener
  • I have premium Spotify via Vodafone for a while now (it says premium in my account overview) but I'm currently only allowed to have limited skips for some reason? I've logged out and re-logged in and...
  • ayshapatel95
  • Casual Listener
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

PREMIUM on iPhone

Hello. I've started premium account and cannot skip more than 5 songs on mobile (iphone). Why?

  • Newbie
  • Hello. I've started premium account and cannot skip more than 5 songs on mobile (iphone). Why?
  • 715 Views
  • 0 replies
  • 0 likes
  • 715 Views
  • 0 replies
  • 0 likes

Songs not playing in airplane mode

Hi, I downloaded Spotify today and got premium, made some playlists and downloaded them. However, they do not play when I put my iPhone 6s in airplane mode, or when I put Spotify in offline mode - they only play when I have an internet connection. Ho...

  • Newbie
  • Hi, I downloaded Spotify today and got premium, made some playlists and downloaded them. However, they do not play when I put my iPhone 6s in airplane mode, or when I put Spotify in offline mode - th...
  • CharlotteH96
  • Newbie
  • 2601 Views
  • 1 replies
  • 0 likes
  • 2601 Views
  • 1 replies
  • 0 likes

Saving Albums but not Downloading it

How do I save a full album under the "albums" on my computer or iphone without it going into my library? Right now I've just made playlists for albums but it's really annoying. Right now all that shows up if I go look under the artist are certain son...

  • Visitor
  • How do I save a full album under the "albums" on my computer or iphone without it going into my library? Right now I've just made playlists for albums but it's really annoying.   Right now all...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Solved!! Cover Arts Issues (iOS)

First, I'd like to say finally thank you for the latest iOS update. I've been out of my mind lately using Spotify with it's slowness and constent crashing. However, there are still a couple of things things I'm not quite so happy about regardings Cov...

  • Music Fan
  • First, I'd like to say finally thank you for the latest iOS update. I've been out of my mind lately using Spotify with it's slowness and constent crashing. However, there are still a couple of things...
  • Carolina_1522
  • Newbie
  • 9302 Views
  • 37 replies
  • 3 likes
  • 9302 Views
  • 37 replies
  • 3 likes

Downloaded content constantly disappears

Hi,Ever since getting Spotify premium in May, my downloaded (and sometimes saved content as well) has been "wiped" seven or eight times.It seems arbitrary and I've tried to find a pattern, it usually happens when I go online (usually keep offline whe...

  • Casual Listener
  • Hi, Ever since getting Spotify premium in May, my downloaded (and sometimes saved content as well) has been "wiped" seven or eight times. It seems arbitrary and I've tried to find a pattern, it...
  • leitosalma
  • Regular
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Downloads deleted

Twice in 2 days all my songs that I've downloaded to play offline have disappeared. Typically this happens every 2 weeks and I have to go through and download them again. The only place they are saved is my iPhone. I'm getting fed up with this. Pleas...

  • Newbie
  • Twice in 2 days all my songs that I've downloaded to play offline have disappeared. Typically this happens every 2 weeks and I have to go through and download them again. The only place they are save...
  • leitosalma
  • Regular
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

View all Downloaded music (iPhone)

I have an iPhone with the latest versions but still I don't see the download "menu". Some of my friends have the download menu and have iPhones.. why?I have to go into the for example album list and filter on downloaded albums, and then into the play...

  • Casual Listener
  • I have an iPhone with the latest versions but still I don't see the download "menu". Some of my friends have the download menu and have iPhones.. why? I have to go into the for example album list an...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Change Spotify Country

I started using Spotify for free in Canada. I was there for a year. Then, I came back to South Korea. Unfortunately, after like 10 days in Korea, Spotify didn’t work and showed me a message that I cannot use my account anymore, because I already used...

  • Newbie
  • I started using Spotify for free in Canada. I was there for a year. Then, I came back to South Korea. Unfortunately, after like 10 days in Korea, Spotify didn’t work and showed me a message that I ca...
  • Maxim
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes