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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52796 Views
  • 16 replies
  • 36 likes
  • 52796 Views
  • 16 replies
  • 36 likes

Library disappearing

On AT LEAST a monthly basis, my library, downloads, and even artists I am following get deleted. This is super frustrating, I am a musician and have a vastly large library and every month I have to rebuild it and it takes hours and hours of time to d...

  • Casual Listener
  • On AT LEAST a monthly basis, my library, downloads, and even artists I am following get deleted. This is super frustrating, I am a musician and have a vastly large library and every month I have to r...
  • 378 Views
  • 0 replies
  • 2 likes
  • 378 Views
  • 0 replies
  • 2 likes

Download songs

Hi, I am Premium user. I try to download some songs/albums to listen them offline, but in many cases I got message "my storage is full", however I can download other songs, and my storage has capacity and I have not reached the maximum number of song...

  • Casual Listener
  • Hi,   I am Premium user. I try to download some songs/albums to listen them offline, but in many cases I got message "my storage is full", however I can download other songs, and my storage ha...
  • user-removed
  • Not applicable
  • 679 Views
  • 3 replies
  • 0 likes
  • 679 Views
  • 3 replies
  • 0 likes

Spotify uses data when playing offline playlists

Hello,spotify - again - eats up my data plan when playing offline playlists. I recently got a new iphone and installed everything from scratch, so a reinstall wont help. I also resetted the "offline devices" list and its only listing my iphone there....

  • Regular
  • Hello, spotify - again - eats up my data plan when playing offline playlists.    I recently got a new iphone and installed everything from scratch, so a reinstall wont help. I also reset...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Discover weekly not updating

Hi - Discover weekly is not updating despite a delete and reinstall from my iPhone 6. Have had the same playlist for 3 weeks... unfortunately not one of the best!

  • Newbie
  • Hi - Discover weekly is not updating despite a delete and reinstall from my iPhone 6. Have had the same playlist for 3 weeks... unfortunately not one of the best!
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Moving from Apple Music to Spotify- why so hard?

What is the deal here? Why is it so difficult to move from Apple Music to Spotify?There are advocates recruiting us, then we get here and are treated like pariah with issue after issue. Do you really expect me to sit and manually recreate every artis...

  • Casual Listener
  • ...eally expect me to sit and manually recreate every artist and playlist? Please explain: Why doesn't Spotify recognise songs on my device? Why can't Spotify pull data points from public profiles like e...
  • Onagh
  • Casual Listener
  • 1096 Views
  • 4 replies
  • 0 likes
  • 1096 Views
  • 4 replies
  • 0 likes

can no longer use Spotify on Iphone

I was away for a couple of days, and when I returned I could no longer use Spotify. My Iphone keeps trying to download the songs I've already downloaded. When I press "play", nothing happens. I have never experienced anything like this before. Does a...

  • Newbie
  • I was away for a couple of days, and when I returned I could no longer use Spotify. My Iphone keeps trying to download the songs I've already downloaded. When I press "play", nothing happens. I have ...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Some Songs Won't Play

I have Premium for Family. All songs will play for me no matter what. However, the people in my family (one uses both desktop and iPhone, the other just iPhone) have songs that just won't play. They are random songs in random albums that just won't p...

  • Newbie
  • I have Premium for Family. All songs will play for me no matter what. However, the people in my family (one uses both desktop and iPhone, the other just iPhone) have songs that just won't play. They ...
  • 248 Views
  • 0 replies
  • 2 likes
  • 248 Views
  • 0 replies
  • 2 likes

Listening in background model?

Just yesterday, I found that I can't play Spotify in background. Switch off iPhone screen or to other app, and Spotify also stop. I set something wrong? Thanks!

  • Newbie
  • Just yesterday, I found that I can't play Spotify in background. Switch off iPhone screen or to other app, and Spotify also stop. I set something wrong? Thanks!
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Have 2 phones but cannot use Spotify on 2nd phone

Until recently I've always. Even able to use Spotify premium on both of my apple phones. Now I can only use it on one phone. The other phone says it's not premium and that my payment was not received . The other phone is good and I know I just paid f...

  • Newbie
  • Until recently I've always. Even able to use Spotify premium on both of my apple phones. Now I can only use it on one phone. The other phone says it's not premium and that my payment was not received...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

IPOD NANO-4th generation

Is it possible to download a spotify app onto a google chromebook, download music to the chromebook and then transfer to a 4th generation, ipod nano? Thanks!

  • Casual Listener
  • Is it possible to download a spotify app onto a google chromebook, download music to the chromebook and then transfer to a 4th generation, ipod nano?   Thanks! 
  • CryticalAce
  • Community Legend
  • 1047 Views
  • 3 replies
  • 0 likes
  • 1047 Views
  • 3 replies
  • 0 likes

Discover Weekly not updating

I've had the same Discover Weekly playlist for 3 weeks now. This is true both on iOS and on Mac Desktop. The strange thing is that the Discover Weekly info screen says it was last updated today, June 5, 2017. Please see screenshot. My username is rcf...

  • Newbie
  • I've had the same Discover Weekly playlist for 3 weeks now. This is true both on iOS and on Mac Desktop. The strange thing is that the Discover Weekly info screen says it was last updated today, June...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Where are my skips?

So it started a month ago my Spotify would not let me skip songs unless i upgraded to premium. I have not been use of my skips at all so there's no way I'm running out of skips. Please help!

  • Newbie
  • So it started a month ago my Spotify would not let me skip songs unless i upgraded to premium. I have not been use of my skips at all so there's no way I'm running out of skips. Please help!🙏
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Spotify disconnects me from internet

Whenever I launch the Spotify app on my iPad, it disconnects me from the internet (all other apps don't have internet access either, anymore). Really frustrating.I've browsed through many discussions here, but did not find a solution. Anyone knows wh...

  • Newbie
  • Whenever I launch the Spotify app on my iPad, it disconnects me from the internet (all other apps don't have internet access either, anymore). Really frustrating. I've browsed through many discussio...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Artist biography does not show completely

The biography of the artists do not show completely. It looks like this is limited, it breaks off after a number of pages, before it is finished. Is this some sort of setting?

  • Newbie
  • The biography of the artists do not show completely. It looks like this is limited, it breaks off after a number of pages, before it is finished. Is this some sort of setting?
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Non-IOS keyboard does not appear

When you use alternative keyboards for text input (like Google Keyboard), and you try to search, the keyboard does not show up. Have to switch to regular iOS keyboard in another app and then open spotify again to search.

  • Casual Listener
  • When you use alternative keyboards for text input (like Google Keyboard), and you try to search, the keyboard does not show up. Have to switch to regular iOS keyboard in another app and then open spo...
  • 501 Views
  • 0 replies
  • 0 likes
  • 501 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with playing music

Hey everybody!My premium spotify stops, restarts, changes songs and sometimes turns on the voice controll on my iPhone 7 while listening with earphone (offline and online). I can't make any updates, it's the version 8.4.3.884. I deleted the app and d...

  • Casual Listener
  • Hey everybody! My premium spotify stops, restarts, changes songs and sometimes turns on the voice controll on my iPhone 7 while listening with earphone (offline and online). I can't make any updates...
  • szenim
  • Casual Listener
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Suggested tracks

HiSo, um, I've got a premium account, but every time that my playlists is not on repeat, there's this problem that every time it finishes, suggested tracks starts playing, like why wouldn't it just stop coz I listen to music when going to sleep. So I...

  • Newbie
  • Hi So, um, I've got a premium account, but every time that my playlists is not on repeat, there's this problem that every time it finishes, suggested tracks starts playing, like why wouldn't it just...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Como baixar música?

Alguém sabe explicar como é possível baixar música sem precisar criar playlist ou baixar o album todo? Eu entro em um album, salvo ele, porém não quero baixar todas as músicas para ouvir quando estiver off-line, apenas uma ou outra. Só que não é poss...

  • Newbie
  • Alguém sabe explicar como é possível baixar música sem precisar criar playlist ou baixar o album todo?  Eu entro em um album, salvo ele, porém não quero baixar todas as músicas para ouvir quand...
  • 10106 Views
  • 0 replies
  • 28 likes
  • 10106 Views
  • 0 replies
  • 28 likes