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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80804 Views
  • 19 replies
  • 37 likes
  • 80804 Views
  • 19 replies
  • 37 likes

Shuffle on Carplay

I'm a non premium user and for some reason the playlists wont start in shuffle mode, it will only play the songs in the order added to the playlist which is annoying! if i get out my phone and hit shuffle then connect it up to carplay (Mercedes) it w...

  • Casual Listener
  • I'm a non premium user and for some reason the playlists wont start in shuffle mode, it will only play the songs in the order added to the playlist which is annoying!   if i get out my phone a...
  • SJM2016
  • Casual Listener
  • 2735 Views
  • 2 replies
  • 0 likes
  • 2735 Views
  • 2 replies
  • 0 likes

App randomly switches from my playlist to random foreign language playlist

Often when I'm listening to Spotify on my phone (iPhone 7), I have this problem: I am listening to a playlist that I have created, and it will switch mid song to a random foreign language (I think it's Korean?) playlist. This is driving me nuts, espe...

  • Casual Listener
  • Often when I'm listening to Spotify on my phone (iPhone 7), I have this problem:   I am listening to a playlist that I have created, and it will switch mid song to a random foreign language (I...
  • JaimeNicole54
  • Casual Listener
  • 465 Views
  • 3 replies
  • 2 likes
  • 465 Views
  • 3 replies
  • 2 likes

Problems installing Spotify on new iPhone 6S

Hi! I do not succeed in installing Spotify on my new iPhone 6S. I have Spotify Premium (Family). I have also had Spotify installed on my old iPhone 4 and my iPad. I've deleted it from these two other units, thinking that that would interfere (althoug...

  • Casual Listener
  • Hi!   I do not succeed in installing Spotify on my new iPhone 6S. I have Spotify Premium (Family). I have also had Spotify installed on my old iPhone 4 and my iPad. I've deleted it from these ...
  • ant0n1
  • Roadie
  • 490 Views
  • 3 replies
  • 0 likes
  • 490 Views
  • 3 replies
  • 0 likes

Solved!! Can play from my list but not browse, says there is no internet connection, which we know is false

This is the same issue for both of our IOS devices. We can stream, play online, shop and just about everything but get Spotify to function fully. We've re-down loaded ap's for both devices, reset our connections and both devices. With no luck what so...

  • Casual Listener
  • This is the same issue for both of our IOS devices. We can stream, play online, shop and just about everything but get Spotify to function fully. We've re-down loaded ap's for both devices, reset our...
  • Resin
  • Casual Listener
  • 612 Views
  • 5 replies
  • 0 likes
  • 612 Views
  • 5 replies
  • 0 likes

My Daily Mix

I'm listening to one of the 'My Daily Mix' lists on my iphone and it will play the first few songs then go back to the beginning. Then it'll start playing each song twice in a row. When I go farther down and the list and select a song to play it'll p...

  • Newbie
  • I'm listening to one of the 'My Daily Mix' lists on my iphone and it will play the first few songs then go back to the beginning. Then it'll start playing each song twice in a row. When I go farther ...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

New phone, having Spotify issues

On my old phone, whenever I would add music to playlists they would automatically be added to the list of all songs in my library. With my new phone, my song list looks way off and any new songs I add to playlists are not being added to my song list....

  • Casual Listener
  • On my old phone, whenever I would add music to playlists they would automatically be added to the list of all songs in my library. With my new phone, my song list looks way off and any new songs I ad...
  • jnorris170
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Recommended music

Ever since I updated the app it won't play any of the music on my playlist, it strictly plays recommended music. How can I get it to stop?

  • Newbie
  • Ever since I updated the app it won't play any of the music on my playlist, it strictly plays recommended music. How can I get it to stop?
  • user-removed
  • Not applicable
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Randomly Stops Playing Between Tracks

Occasionally Spotify will stop playing a song when there's only a couple of seconds left. The player doesn't automatically play the next song and I need to skip forward. I've noticed some songs I stream from my playlists always have the issues. Other...

  • Casual Listener
  • Occasionally Spotify will stop playing a song when there's only a couple of seconds left. The player doesn't automatically play the next song and I need to skip forward. I've noticed some songs I str...
  • miketse12
  • Casual Listener
  • 1230 Views
  • 6 replies
  • 0 likes
  • 1230 Views
  • 6 replies
  • 0 likes

iPhone app doesn't work

Brief description of the issue:I have a family account used by two people. The application works fine in mac, but it does not in our iPhones. Even if I can play my playlists and albums, I can't access the home, explore, search and radio tabs. It happ...

  • Visitor
  • Brief description of the issue: I have a family account used by two people. The application works fine in mac, but it does not in our iPhones. Even if I can play my playlists and albums, I can't acc...
  • popip
  • Newbie
  • 358 Views
  • 1 replies
  • 0 likes
  • iOS
    iphone
  • 358 Views
  • 1 replies
  • 0 likes

Solved!! downloading spotify for ios 6.1.6

is there any way to download Spotify on ios 6.1.6 whenever I try to install it says it's only available for ios 8 and then doesn't appear in my purchased any help would be appreciated.

  • Regular
  • is there any way to download Spotify on ios 6.1.6 whenever I try to install it says it's only available for ios 8 and then doesn't appear in my purchased any help would be appreciated.  &nb...
  • hamish132
  • Regular
  • 15767 Views
  • 2 replies
  • 0 likes
  • 15767 Views
  • 2 replies
  • 0 likes

Controles com vida prória no Iphone 5S

Estou tendo problemas com o aplicativo do Spotify no Iphone. De uns dias pra cá, quando eu abro o aplicativo e bloqueio a tela, ele pausa as músicas, retrocede, pula, dá play de novo, e mais um monte de coisas, sem que eu esteja controlando pelo fone...

  • Newbie
  • Estou tendo problemas com o aplicativo do Spotify no Iphone. De uns dias pra cá, quando eu abro o aplicativo e bloqueio a tela, ele pausa as músicas, retrocede, pula, dá play de novo, e mais um monte...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

NO OPTION TO CONNECT SOUNDHOUND TO SPOTIFY (IOS)

Hi. I have a question, I do not have any option to connect soundhound to spotify and also, there is no pop up or anything that will let me connect spotify to soundhound. Please help me..

  • Casual Listener
  • Hi. I have a question, I do not have any option to connect soundhound to spotify and also, there is no pop up or anything that will let me connect spotify to soundhound. Please help me..
  • 559 Views
  • 0 replies
  • 2 likes
  • 559 Views
  • 0 replies
  • 2 likes

Solved!! Clear search history...

Hello there! I´d like to know how to clear search results on Iphone App. I just can´t find this option anymore. I´m using version 3.4.0 Thanks

  • Music Fan
  •   Hello there!   I´d like to know how to clear search results on Iphone App. I just can´t find this option anymore. I´m using version 3.4.0     Thanks    
  • joannepeng
  • Casual Listener
  • 41203 Views
  • 3 replies
  • 0 likes
  • 41203 Views
  • 3 replies
  • 0 likes

Spotify destroying my battery

This is absolutely ridiculous. A music player in "offline" mode and with background refresh turned off has slashed 80% of the battery on my new iPhone 7 (new in January) within 6 hours while on wifi. Phone gets disturbingly hot as well. Been doing th...

  • Newbie
  • This is absolutely ridiculous. A music player in "offline" mode and with background refresh turned off has slashed 80% of the battery on my new iPhone 7 (new in January) within 6 hours while on wifi....
  • simoon7
  • Casual Listener
  • 978 Views
  • 6 replies
  • 3 likes
  • 978 Views
  • 6 replies
  • 3 likes

Re: Spotify on iphone

Have an apple 6s...how do I get the tracks from an album that I've "saved to my library" to play in the order shown on album, instead of being "shuffled" all the time - or is that just the way it is w/Spotify. This DOESN'T happen when I use my phone ...

  • Newbie
  • Have an apple 6s...how do I get the tracks from an album that I've "saved to my library" to play in the order shown on album, instead of being "shuffled" all the time - or is that just the way it is ...
  • Jacob
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Downloading music from desktop to iPhone

HeyI want to listen to music that isn't on Spotify so I downloaded the MP3 file online on my desktop and tried to sync a Spotify playlist to my iPhone but it isn't downloading or playing the music on my iPhone, but it does play on the desktop.Help?

  • Casual Listener
  • Hey I want to listen to music that isn't on Spotify so I downloaded the MP3 file online on my desktop and tried to sync a Spotify playlist to my iPhone but it isn't downloading or playing the music ...
  • Jacob
  • Community Legend
  • 655 Views
  • 3 replies
  • 0 likes
  • 655 Views
  • 3 replies
  • 0 likes

music stops plying at the end of each song

i am listen to my music but at the end of each song it stops. the only way for me to get to the next song is to hit the skip botton. why is this happening?

  • Casual Listener
  • i am listen to my music but at the end of each song it stops.  the only way for me to get to the next song is to hit the skip botton.  why is this happening?
  • kipnosky
  • Music Fan
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

how to change playlist cover

with this new update i can't seem to find where i can change the cover of my playlist. Help please?

  • Newbie
  • with this new update i can't seem to find where i can change the cover of my playlist. Help please? 
  • jnorris170
  • Community Legend
  • 3105 Views
  • 1 replies
  • 0 likes
  • 3105 Views
  • 1 replies
  • 0 likes

Solved!! Annoying "Cellular Data is Turned Off for Spotify"

This is SUPER ANNOYING!!!! I'm a Premium member and it's the most annoying thing ever. Just because I don't let Spotify use cellular data, EVERYTIME i launch Spotify on my iPhone (even when connected to WiFi) there comes the annoying message that "Ce...

  • Newbie
  • This is SUPER ANNOYING!!!!    I'm a Premium member and it's the most annoying thing ever. Just because I don't let Spotify use cellular data, EVERYTIME i launch Spotify on my iPhone (...
  • rw_too
  • Newbie
  • 54313 Views
  • 11 replies
  • 4 likes
  • 54313 Views
  • 11 replies
  • 4 likes

Some songs will stop playing after a few seconds and will not restart

Some songs on my account will only play for a few seconds (11 to be exact) and then will completely stop. The songs will not play ever again if they are cut short. My music plays with no issues on my PC and also worked when my boyfriend logged into m...

  • Casual Listener
  • Some songs on my account will only play for a few seconds (11 to be exact) and then will completely stop. The songs will not play ever again if they are cut short. My music plays with no issues on my...
  • annaben777
  • Casual Listener
  • 489 Views
  • 2 replies
  • 0 likes
  • 489 Views
  • 2 replies
  • 0 likes