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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81065 Views
  • 19 replies
  • 37 likes
  • 81065 Views
  • 19 replies
  • 37 likes

Stops playing app

When I go into the app and play music like usual it will play like one or two songs then stop playing I dont understand because I have never hada problem with it before. it would be great if someone could help me out!! Thanks!!

  • Newbie
  • When I go into the app and play music like usual it will play like one or two songs then stop playing I dont understand because I have never hada problem with it before. it would be great if someone ...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Left channel muffled

While playing from my iPhone, the left channel is muffled. The right channel is fine. I have confirmed this with ear phones, to Bluetooth speakers, via Bluetooth in my car. I recently received a refurbished iPhone on warranty and so can confirm it is...

  • Casual Listener
  • While playing from my iPhone, the left channel is muffled. The right channel is fine. I have confirmed this with ear phones, to Bluetooth speakers, via Bluetooth in my car. I recently received a refu...
  • wizard64mx
  • Newbie
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music undownloading

offline music i've downloaded keeps getting Undownloaded. I have only 2 offline devices, both iphones 4s. I'm getting really annoyed, I live on a place with no good wifi so I really need this feature working fine, and it should be since I've a premiu...

  • Newbie
  • offline music i've downloaded keeps getting Undownloaded. I have only 2 offline devices, both iphones 4s. I'm getting really annoyed, I live on a place with no good wifi so I really need this feature...
  • alexrodger
  • Newbie
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

"You've already created an account with this email address"

Hello... I can't login to spotify on my iPhone. It says "Login failed - you've already created an account with this email address", which is nonsensical because I'm that's the account I'm trying to login to. This has happened before but I reinstalled...

  • Newbie
  • Hello... I can't login to spotify on my iPhone. It says "Login failed - you've already created an account with this email address", which is nonsensical because I'm that's the account I'm trying to l...
  • Shynola
  • Newbie
  • 21449 Views
  • 23 replies
  • 5 likes
  • 21449 Views
  • 23 replies
  • 5 likes

Radio on iOS ignores Spotify Mobile Data Setting

The radio obviously streams music using a mobile data connection, even if this is blocked within the iOS settings. General mobile data were enabled, but usage by Spotify was switched off.I regard this a serious problem. Together with the new autoplay...

  • Casual Listener
  • The radio obviously streams music using a mobile data connection, even if this is blocked within the iOS settings. General mobile data were enabled, but usage by Spotify was switched off. I regard t...
  • djstorm10
  • Regular
  • 611 Views
  • 4 replies
  • 0 likes
  • 611 Views
  • 4 replies
  • 0 likes

Solved!! Sorting music within a playlist in IOS doesn't save, resorts back to previous sort setting

My wife and I (who use iPhones 6 Plus and 7 Plus with iOs 10.3 and 10.3.1, respectively) recently noticed that when we try to sort playlists we have created (whether it be by "Recenlty Added," "Artist," Title," etc), after leaving or force quitting S...

  • Casual Listener
  • My wife and I (who use iPhones 6 Plus and 7 Plus with iOs 10.3 and 10.3.1, respectively) recently noticed that when we try to sort playlists we have created (whether it be by "Recenlty Added," "...
  • MattSuda
  • Spotify Star
  • 1748 Views
  • 8 replies
  • 3 likes
  • 1748 Views
  • 8 replies
  • 3 likes

Spotify keeps pausing songs - iPhone - Bose - Bluetooth

Hello, I have a problem that seems to affect a lot of people according to what I've found on the Web. But no one seems to have a solution thats actually works.So, could we have an update, an answer from Spotify? It's really annoying.The problem : Spo...

  • Visitor
  • Hello, I have a problem that seems to affect a lot of people according to what I've found on the Web. But no one seems to have a solution thats actually works. So, could we have an update, an answer...
  • alexis-rodrigue
  • Regular
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Playlist won't play through (on ipad iOS10)

This has been going on for a while, I'd start one of my playlists on shuffle and after the first song Spotify will start playing from queue instead. It happens with every playlist, premade ones included. I did clear the queue but it hasn't changed an...

  • Casual Listener
  • This has been going on for a while, I'd start one of my playlists on shuffle and after the first song Spotify will start playing from queue instead. It happens with every playlist, premade ones inclu...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Opening Spotify sets full volume

I normally play music through Spotify on my Mac. I have the volume set to 100% as I use an external DAC. If I open Spotify on my iPad while it is on the same network as the Mac, and Spotify is open, it sets the iPad volume to 100%. Even if I don't pl...

  • Newbie
  • I normally play music through Spotify on my Mac. I have the volume set to 100% as I use an external DAC.   If I open Spotify on my iPad while it is on the same network as the Mac, and Spotify ...
  • 405 Views
  • 0 replies
  • 1 likes
  • 405 Views
  • 0 replies
  • 1 likes

Solved!! Can't sort songs my playlists by recently added

Hello, i have an issue in my spotify app in mac and iPhone i can't sort the songs of my playlists by "recently added" i know how to do it, but when i close the playlists and open again the predetermined order is back, please help (UPDATE fixed in my ...

  • Newbie
  • Hello, i have an issue in my spotify app in mac and iPhone i can't sort the songs of my playlists by "recently added" i know how to do it, but when i close the playlists and open again the predetermi...
  • MattSuda
  • Spotify Star
  • 1605 Views
  • 6 replies
  • 2 likes
  • 1605 Views
  • 6 replies
  • 2 likes

Solved!! Recently added

Hey.Suddenly my playlists won't sort itself after recently added when I do it. Or, it does, but when I quit the app I have to do it again every single time for each playlists when I open the app again. Earlier it was sorted after what I have chosen. ...

  • Roadie
  • Hey. Suddenly my playlists won't sort itself after recently added when I do it. Or, it does, but when I quit the app I have to do it again every single time for each playlists when I open the app ag...
  • jnorris170
  • Community Legend
  • 1297 Views
  • 4 replies
  • 1 likes
  • 1297 Views
  • 4 replies
  • 1 likes

Discount for TAFE Students

Is the Student Discount include TAFE Students? AUSTRALIA

  • Casual Listener
  • Is the Student Discount include TAFE Students? AUSTRALIA
  • 1910 Views
  • 0 replies
  • 0 likes
  • 1910 Views
  • 0 replies
  • 0 likes

Solved!! Persnonal Playlists - Sort Option Resets

Hey. Running iOS 10.3.1 on an iPhone 7 Plus and Spotify version 8.3.0.896. The issue I have, and I have replicated on my GF iPhone 6s, is that when I select a playlist to be shown in a particular order (namely sort by Recently Added), the app does th...

  • Newbie
  • Hey.  Running iOS 10.3.1 on an iPhone 7 Plus and Spotify version 8.3.0.896.   The issue I have, and I have replicated on my GF iPhone 6s, is that when I select a playlist to be shown in a...
  • MattSuda
  • Spotify Star
  • 1652 Views
  • 7 replies
  • 1 likes
  • 1652 Views
  • 7 replies
  • 1 likes

Keep playlist ordered on add date

When i'm in a playlist I can sort the tracks on date, but when I leave the playlist they are back to 'personal' order. Is there a way to keep them in order on date added to the playlist?

  • Newbie
  • When i'm in a playlist I can sort the tracks on date, but when I leave the playlist they are back to 'personal' order. Is there a way to keep them in order on date added to the playlist?
  • MattSuda
  • Spotify Star
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Can't change the song order in playlist

Hi,I know how to change the sort order of songs within my playlists on my iPhone. However, when I change it from "Custom" to "Title," it changes for a second, then if i go to another playlist and come back, it reverts back to "Custom." Does anyone kn...

  • Newbie
  • Hi, I know how to change the sort order of songs within my playlists on my iPhone. However, when I change it from "Custom" to "Title," it changes for a second, then if i go to another playlist and c...
  • MattSuda
  • Spotify Star
  • 828 Views
  • 4 replies
  • 1 likes
  • 828 Views
  • 4 replies
  • 1 likes

Sorting does not work

I have a very annoying problem with Spotify: My problem is on Spotify mobile, it is when I go to my playlist I want to have it on: Recent Added but If I leave the playlist and come back a second later it is on personal, very very annoying, do you kno...

  • Casual Listener
  • I have a very annoying problem with Spotify: My problem is on Spotify mobile, it is when I go to my playlist I want to have it on: Recent Added but If I leave the playlist and come back a second late...
  • MattSuda
  • Spotify Star
  • 612 Views
  • 2 replies
  • 1 likes
  • 7
    iphone
    sorting
    spotifymobile
    stuck
  • 612 Views
  • 2 replies
  • 1 likes

Solved!! I can not keep my playlists sorted by latest added songs at top

After the last update, I can not keep my songs in any order. For example, if I choose to sort by name it happens, but if when I leave the playlist and turn back, playlist returns to its original order, but I want it to stay that way(sorted by name, l...

  • Newbie
  • After the last update, I can not keep my songs in any order. For example, if I choose to sort by name it happens, but if when I leave the playlist and turn back, playlist returns to its original...
  • MattSuda
  • Spotify Star
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Playlists don't keep last "sort by" configuration on IPhone

IPhone App, steps to replicate:1 - Enter a playlist and sort by Title, for example2 - Get out of the playlist3 - Come back to the playlist that you have set up to srot by Title.You will see that is not sorted and you will have to sort again.I think i...

  • Music Fan
  • IPhone App, steps to replicate: 1 - Enter a playlist and sort by Title, for example 2 - Get out of the playlist 3 - Come back to the playlist that you have set up to srot by Title. You will see...
  • MattSuda
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Playlist sorting options resetting

I want to have recently added songs on top of my playlist but everytime i set it to recently added and closes the playlist it resets so recently added songs are at the bottom. How can i change this?

  • Regular
  • I want to have recently added songs on top of my playlist but everytime i set it to recently added and closes the playlist it resets so recently added songs are at the bottom. How can i change this?
  • MattSuda
  • Spotify Star
  • 590 Views
  • 2 replies
  • 0 likes
  • 590 Views
  • 2 replies
  • 0 likes

Sort preference on Mobile App

My playlists now default to "custom" sort preference instead of my preferred "recently added". I have to resort every time I open the app, is anyone else having this issue? Two days ago this was working perfectly......

  • Newbie
  • My playlists now default to "custom" sort preference instead of my preferred "recently added". I have to resort every time I open the app, is anyone else having this issue? Two days ago this was work...
  • MattSuda
  • Spotify Star
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes