Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64419 Views
  • 16 replies
  • 37 likes
  • 64419 Views
  • 16 replies
  • 37 likes

Music no longer in playlist?

I am not sure what has been happening here but for the past month certain songs have been skipping. For a split second i can see the song title then it skips as if to say it is no longer available? I tried searching that song and it seems like spotif...

  • Regular
  • I am not sure what has been happening here but for the past month certain songs have been skipping. For a split second i can see the song title then it skips as if to say it is no longer available? I...
  • 352 Views
  • 0 replies
  • 0 likes
  • skipping
    songs
  • 352 Views
  • 0 replies
  • 0 likes

Personal recommendations (under Discover) now missing on iPhone 6

Hello, My go-to for finding new music on Spotfiy for the longest time has been to go Browse> Discover > And from there, there would always be a bunch of personal recommendations for me — either new releases, or based on my listening preferences. This...

  • Regular
  • Hello,   My go-to for finding new music on Spotfiy for the longest time has been to go Browse> Discover >  And from there, there would always be a bunch of personal recommendations ...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Gift card

I can't redeem my gift card, what do I do?

  • Newbie
  • I can't redeem my gift card, what do I do?
  • OviiiOne
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Playlist reproduction error - Shuffle

Hello there!I'm experiencing some kind of issue on my playlist. I have it ordered by album and when playing, it seems to be shuffling tracks without the shuffle selection.e.g.: I'm listening song A then song B is the next in the list for the album. W...

  • Casual Listener
  • Hello there! I'm experiencing some kind of issue on my playlist. I have it ordered by album and when playing, it seems to be shuffling tracks without the shuffle selection. e.g.: I'm listening song...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

spotify premium with IOS

i wanted download spotify premium to my iphone but i'm not able to since the premium section doesn't show anymore. i was wondering... if i download it on the computer and then log in thru my iphone, will it work ?

  • Newbie
  • i wanted download spotify premium to my iphone but i'm not able to since the premium section doesn't show anymore. i was wondering... if i download it on the computer and then log in thru my iphone, ...
  • Hubo
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Missing options for sorting playlists

Hi, I use Spotify solely on iOS devices and no longer have Spotify on any connected computers. I've noticed I can't move and sort my playlists on iOS in the same way. I use Spotify every day and have a lot of playlists that I want to put in a specifi...

  • Regular
  • Hi,    I use Spotify solely on iOS devices and no longer have Spotify on any connected computers. I've noticed I can't move and sort my playlists on iOS in the same way. I use Spotify eve...
  • Magnsmid
  • Regular
  • 376 Views
  • 1 replies
  • 1 likes
  • 376 Views
  • 1 replies
  • 1 likes

Same iPhone detected as new device

Hi there,I use the Facebook log in and sometimes I find my user logged out of the iPhone app, even if I did not disconnected (say once every 10-12 days).I tap "Log in with Facebook" and all my downloaded music is gone.I go to the connected devices li...

  • Newbie
  • Hi there, I use the Facebook log in and sometimes I find my user logged out of the iPhone app, even if I did not disconnected (say once every 10-12 days). I tap "Log in with Facebook" and all my do...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Song could not be played in iPhone

Hi, I couldn''t seem to play the song Waltz Grace Submarine in John Mayer's Born and Raised album. It seems that other songs could be played except for that. Can anyone help me? I tried all the trouble shooting from the support site but it seems that...

  • Newbie
  • Hi,   I couldn''t seem to play the song Waltz Grace Submarine in John Mayer's Born and Raised album. It seems that other songs could be played except for that. Can anyone help me? I tried all ...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Ipod touch won't stay connected to spotify

When using spotify on Ipod touch it will be connected for a couple of minutes, lose connection (even though I have solid wifi connection), then will only reconnect for a few minutes after 5 minutes or more, before disconecting again. It is not set to...

  • Casual Listener
  • When using spotify on Ipod touch it will be connected for a couple of minutes, lose connection (even though I have solid wifi connection), then will only reconnect for a few  minutes after 5 min...
  • Hubo
  • Community Legend
  • 580 Views
  • 3 replies
  • 0 likes
  • 580 Views
  • 3 replies
  • 0 likes

Connecting to other devices

At my boiling point with this company's **bleep** service if this isn't resolved soon I'm dropping my family account and will never recommend this app again. My iPhone is randomly connecting to other devices when even when I'm not listening to music ...

  • Casual Listener
  • At my boiling point with this company's **bleep** service if this isn't resolved soon I'm dropping my family account and will never recommend this app again. My iPhone is randomly connecting to other...
  • Jacob
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Songs are not available

Some of my songs are not available. What is the reason ? And i'm using the premium

  • Casual Listener
  • Some of my songs are not available. What is the reason ? And i'm using the premium
  • Jacob
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

iPhone 7 iOS issues

Hi, I'm having issues with Spotify draining my battery extremely quickly around 2-3% per song.This issues occurred around the time the last updated dropped on the App Store and is also causing my device to heat up.Is anyone else experiencing this iss...

  • Newbie
  • Hi, I'm having issues with Spotify draining my battery extremely quickly around 2-3% per song. This issues occurred around the time the last updated dropped on the App Store and is also causing my d...
  • QuiriniusGast
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Re: I have a new phone, downloaded Spotify, can't log in, says email sccount already in use?

I can't log in on my iPhone app either. Why is this even an issue!? I see it's been going on for years! Spotify, fix this already, would you? None of the work arounds work for me, so now I'm paying for a service that promises more than it actually de...

  • Newbie
  • I can't log in on my iPhone app either. Why is this even an issue!? I see it's been going on for years! Spotify, fix this already, would you? None of the work arounds work for me, so now I'm paying f...
  • MaryS
  • Roadie
  • 506 Views
  • 4 replies
  • 0 likes
  • 506 Views
  • 4 replies
  • 0 likes

Spotify premium

My son sens me an invitation to bring Spotify premium on m'y iPad. Unfortunatley i Thicke Thatcher i have installed Spotify on Apple Store before getting thé long on thé mail je sens me thé invitation. What can I do?

  • Casual Listener
  • My son sens me an invitation to bring Spotify premium on m'y iPad.  Unfortunatley i Thicke Thatcher i have installed Spotify on Apple Store before getting thé long on thé mail je sens me thé inv...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Spotify on iphone not connecting to vsx-930

Hi!I found a post about this topic but there seemed to be no way to continue that thread which is why I'm posting it here!I have a pioneer vsx-930 and spotify connect had been working like a charm until a couple of months ago (rough estimate). Now I ...

  • Newbie
  • Hi! I found a post about this topic but there seemed to be no way to continue that thread which is why I'm posting it here! I have a pioneer vsx-930 and spotify connect had been working like a char...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Premium

I was on Premium using spotify and all of a sudden it just disappeared. What happened to my account?

  • Newbie
  • I was on Premium using spotify and all of a sudden it just disappeared. What happened to my account?
  • Robert_W
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

I can not set last.fm linkage

I can not set last.fm linkageAlways thank you for your help.I am in trouble because I can not cooperate with last.fm and I would like to have you tell me if you know it.I use spotify in the following environment,· IPad Pro 9.7inch· IOS 10.2In the set...

  • Newbie
  • I can not set last.fm linkage Always thank you for your help. I am in trouble because I can not cooperate with last.fm and I would like to have you tell me if you know it. I use spotify in the fol...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Solved!! Second account payment

I payed for my first account then cancelled it after a couple months of using it but now I've got a new account and want to use the same card to pay for it but it won't let me get the trial or anythingWhy is this?

  • Casual Listener
  • I payed for my first account then cancelled it after a couple months of using it but now I've got a new account and want to use the same card to pay for it but it won't let me get the trial or anythi...
  • Emily0312
  • Casual Listener
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Spotify Premium on iOS

I want to know what's the difference between $3.99 and $16.99

  • Newbie
  • I want to know what's the difference between $3.99 and $16.99
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Weird glitch while changing songs.

So when I'm listening to any Spotify Kpop playlist, or just my own music. When I skip to the next song sometimes a album cover from JYP entertainment (non of their songs are on Spotify) will pop up for a second before showing my next songs album cove...

  • Newbie
  • So when I'm listening to any Spotify Kpop playlist, or just my own music. When I skip to the next song sometimes a album cover from JYP entertainment (non of their songs are on Spotify) will pop up f...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes