Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68958 Views
  • 16 replies
  • 37 likes
  • 68958 Views
  • 16 replies
  • 37 likes

Spotify crashing on iphone

My problem is spotify crashes when I play a song. It plays for a second then the app closes. I've been a premium user for almost a year and never had this problem can anybody help?

  • Casual Listener
  • My problem is spotify crashes when I play a song. It plays for a second then the app closes. I've been a premium user for almost a year and never had this problem can anybody help?
  • wmayer99
  • Newbie
  • 625 Views
  • 5 replies
  • 0 likes
  • 625 Views
  • 5 replies
  • 0 likes

The app freezes when i open it.

When i open the app within a couple of seconds the app freeses and does not work at all when it comes to taping anything like the login or typing your username and password. I have reinstalled the app 3 times and the problems continues.

  • Newbie
  • When i open the app within a couple of seconds the app freeses and does not work at all when it comes to taping anything like the login or typing your username and password. I have reinstalled the ap...
  • Ibonsall14
  • Gig Goer
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

"Now Playing" display misaligned on iPad

When I tap at the bottom of the screen on iPad (iPad Air 2) in Spotify 7.8.0.404, the fullscreen display is misaligned. In landscape orientation it's merely off-center to the right, but in portrait, the thumbs-up button is actually off the screen.

  • Casual Listener
  • When I tap at the bottom of the screen on iPad (iPad Air 2) in Spotify 7.8.0.404, the fullscreen display is misaligned. In landscape orientation it's merely off-center to the right, but in portrait, ...
  • 575 Views
  • 0 replies
  • 1 likes
  • 575 Views
  • 0 replies
  • 1 likes

Track details no longer displayed on car radio since updated to Spotify 7.8.0.404

Since updating to Spotify 7.8.0.404, when ever I connect my iPhone to my car (Volvo V60) it will display the all the track info for the first few tracks fine and after that it just displays Spotify. If I disconnect my iphone and then reconnect it, it...

  • Casual Listener
  • Since updating to Spotify 7.8.0.404, when ever I connect my iPhone to my car (Volvo V60) it will display the all the track info for the first few tracks fine and after that it just displays Spotify. ...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

synchronize local files

Hey i want to synchronize my local files to my iphone but it doesent work.I think the problem is that i use the public network of our hotel, but we have no private network

  • Newbie
  • Hey i want to synchronize my local files to my iphone but it doesent work. I think the problem is that i use the public network of our hotel, but we have no private network
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Does Spotify use local files even when online?

Does Spotify use the local files that have been downloaded (using the Premium Service) to a device, even if the device is online (connected to WiFi with internet access). Or, does Spotify stream everything when connected to internet?Thanks!

  • Regular
  • Does Spotify use the local files that have been downloaded (using the Premium Service) to a device, even if the device is online (connected to WiFi with internet access).  Or, does Spo...
  • ryankum
  • Music Fan
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Solved!! My family subscription isn't recognised on my iphone

My account has just been added to a family subscription. However when I log in to the Spotify app it's still saying I'm not a premium customer. Does it take a while to feed down to the iPhone? Or is there something else I need to be doing to be able ...

  • Newbie
  • My account has just been added to a family subscription. However when I log in to the Spotify app it's still saying I'm not a premium customer. Does it take a while to feed down to the iPhone? Or is ...
  • Maxim
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Memória cheia

Olá tenho o Spotify no iPhone e todos sabem que ele tem pouca memoria, não seria possível uma compreensão mais pessada da músicas para que caiba mais. Tenho 244 musicas e ocupa 1,4 gb,O mesmo número em mais mp3 e igual a 894 mb aproximadamente.

  • Newbie
  • Olá tenho o Spotify no iPhone e todos sabem que ele tem pouca memoria, não seria possível uma compreensão mais pessada da músicas para que caiba mais. Tenho 244 musicas e ocupa 1,4 gb, O mesmo númer...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Songs play without sound/unresponsive

I've been using an iPod Touch and Spotify Premium as my car audio source for years. In the last year or so, it's started behaving oddly. I leave the iPod in my car hooked up at all times. This has happened with two different vehicles, first with a JV...

  • Newbie
  • I've been using an iPod Touch and Spotify Premium as my car audio source for years. In the last year or so, it's started behaving oddly. I leave the iPod in my car hooked up at all times. This h...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Superuser Contribution Facebook name still on account name

I created a Spotify account with my username and connected it to my email. I made the mistake of accidentally connecting with Facebook, and my Facebook name was on my account in place of my username. I went to Facebook and logged out of Spotify and e...

  • Newbie
  • I created a Spotify account with my username and connected it to my email. I made the mistake of accidentally connecting with Facebook, and my Facebook name was on my account in place of my username....
  • ParkJimin
  • Music Fan
  • 1180 Views
  • 9 replies
  • 0 likes
  • 1180 Views
  • 9 replies
  • 0 likes

Getting Local Files from mac to iPhone

I downloaded some files from bandcamp to my spotify on my mac and I want to be able to get the files on my phone. I have tried just putting the offline thing on from my phone but doing this still doesn't let me play it from my phone. What should I do...

  • Casual Listener
  • I downloaded some files from bandcamp to my spotify on my mac and I want to be able to get the files on my phone. I have tried just putting the offline thing on from my phone but doing this still doe...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Some songs wont play on my iPhone

In my playlist, certain songs won't play. Before, songs just wouldn't play, but now some do, it's just about 3-4 songs that won't play.

  • Regular
  • In my playlist, certain songs won't play. Before, songs just wouldn't play, but now some do, it's just about 3-4 songs that won't play.
  • user-removed
  • Not applicable
  • 1231 Views
  • 14 replies
  • 0 likes
  • 1231 Views
  • 14 replies
  • 0 likes

Superuser Contribution Spotify thinks I'm Abroad??

So recently I tried to log in to my account from my iPhone 7 on the Spotify app. I logged in through facebook as I normally would, but then it says "Can't log in - you can only use Spotify Abroad for 14 days." I've never been outside of the US!! I've...

  • Newbie
  • So recently I tried to log in to my account from my iPhone 7 on the Spotify app. I logged in through facebook as I normally would, but then it says "Can't log in - you can only use Spotify Abroad for...
  • Erika
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Starbucks Partners Spotify Premium on multiple devices?

I'm currently using free spotify premium offered to starbucks employees on my iphone, and just now downloaded spotify for my laptop, but it's not Premium. I tried entering my Starbucks partner numbers to get Premium on my laptop, but it says that my ...

  • Visitor
  • I'm currently using free spotify premium offered to starbucks employees on my iphone, and just now downloaded spotify for my laptop, but it's not Premium. I tried entering my Starbucks partner number...
  • 870 Views
  • 0 replies
  • 0 likes
  • 870 Views
  • 0 replies
  • 0 likes

Premium option not working

To play with premium my songs only play a few then stop . I shut off cellular data after I start an album and only get a few songs before it stops ... any suggestions ?

  • Newbie
  • To play with premium my songs only play a few then stop . I shut off cellular data after I start an album and only get a few songs before it stops ... any suggestions ?
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Impossible to reach someone at Spotify ?

I have a question about my subscription and I can't find anywhere about contacting Spotify not even an email it's all " talk it over with fans " I bought a subscription for 3 months a long time ago and I lost my phone and wasn't able to use that 3 mo...

  • Newbie
  • I have a question about my subscription and I can't find anywhere about contacting Spotify not even an email it's all " talk it over with fans " I bought a subscription for 3 months a long time ago a...
  • thisissostupid9
  • Regular
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Static noise, but only when streaming Spotify from iPhone to Chromecast Audio

Hi!So I have this little problem:I "sometimes" get a little "static noise" when I listen to spotify on the CCA. BUT, this only occurs when I cast from the spotify app on my iPhone and it is always at the exact same place in the track. The noise/click...

  • Regular
  • Hi! So I have this little problem: I "sometimes" get a little "static noise" when I listen to spotify on the CCA. BUT, this only occurs when I cast from the spotify app on my iPhone and it is alw...
  • dompan
  • Regular
  • 1110 Views
  • 1 replies
  • 0 likes
  • 1110 Views
  • 1 replies
  • 0 likes

When I click "next song" the app stops

I have my iPhone in a phone cradle and linked to my car via USB. Since a few weeks ago, when I hit the next button on my steering wheel to change tracks the song pauses and won't restart unless I unplug my USB cable from my car or tap my phone (which...

  • Casual Listener
  • I have my iPhone in a phone cradle and linked to my car via USB. Since a few weeks ago, when I hit the next button on my steering wheel to change tracks the song pauses and won't restart unless I unp...
  • elliefer
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes