Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80684 Views
  • 19 replies
  • 37 likes
  • 80684 Views
  • 19 replies
  • 37 likes

Car Bluetooth connection not streaming

Hey all,When I connect my iPhone to the Bluetooth in my car (2017 VW Jetta), it says connected, but when I go to play music on Spotify it does not stream. It says playing, then stops after a couple seconds. I am still able to make calls via Bluetooth...

  • Newbie
  • Hey all, When I connect my iPhone to the Bluetooth in my car (2017 VW Jetta), it says connected, but when I go to play music on Spotify it does not stream. It says playing, then stops after a coup...
  • 722 Views
  • 0 replies
  • 0 likes
  • 722 Views
  • 0 replies
  • 0 likes

Intermittent songs whilst overseas

HiI have premium and it works fine on wifi whilst I am currently overseas but as soon as I am on 3G i have 1second of a tune and hen 40secs of silence. It also says I'm offline when I'm not as the screenshots show.I have rebooted phone, reinstalled t...

  • Newbie
  • Hi I have premium and it works fine on wifi whilst I am currently overseas but as soon as I am on 3G i have 1second of a tune and hen 40secs of silence. It also says I'm offline when I'm not as th...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Local Files to Mobile Device

I have had a lot of trouble getting local files to my mobile device. I created a playlist and put the local files in, and it just says "waiting to download" yet never actually downloads. What is the point of having a local files option if it doesnt w...

  • Newbie
  • I have had a lot of trouble getting local files to my mobile device. I created a playlist and put the local files in, and it just says "waiting to download" yet never actually downloads. What is the ...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Play an entire album

Why is it so confusing/hard to play an entire album? Most of the time I want to just play an album from the beginning and listen to it, how do I do this? Half the time I start playing an album it goes back into the queue, or the play button is "Shuff...

  • Newbie
  • Why is it so confusing/hard to play an entire album?  Most of the time I want to just play an album from the beginning and listen to it, how do I do this? Half the time I start playing an album ...
  • 723 Views
  • 0 replies
  • 0 likes
  • Album order of play
    shuffle issue
  • 723 Views
  • 0 replies
  • 0 likes

Spotify auto remove songs from my self created album

Just lke the title said, spotify recently remove 1 or 2 of my songs from my album. but today, the app decided to step up the game by remove half of the songs i added in my album. Even in offline mode, it did the same thing.

  • Newbie
  • Just lke the title said, spotify recently remove 1 or 2 of my songs from my album. but today, the app decided to step up the game by remove half of the songs i added in my album. Even in offline mode...
  • Bittencourt
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Import from iTunes discrepancy

Hello all,I'm curious as to why I can listen to imported songs from iTunes/other music apps on my spotify MacBook Pro app, but then am unable to listen to these same songs on my iPhone spotify app. These songs show up on my iPhone spotify playlists, ...

  • Newbie
  • Hello all, I'm curious as to why I can listen to imported songs from iTunes/other music apps on my spotify MacBook Pro app, but then am unable to listen to these same songs on my iPhone spotify app....
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

how to use family plan

I have just upgraded to family plan and have added a couple family members, but we are unsure of how to use the family plan.

  • Newbie
  • I have just upgraded to family plan and have added a couple family members, but we are unsure of how to use the family plan.
  • Bittencourt
  • Spotify Star
  • 172646 Views
  • 1 replies
  • 3 likes
  • 172646 Views
  • 1 replies
  • 3 likes

CARPLAY TEMP FIX!!!

So Just like everyone else, I have almost died trying not to use spotify car play. Worst thin since obamacare. I found that if I deleted the app, REINSTALLED and connected to my car it will prompt you ONLY ONCE to accept the carplay, clicking on NOT ...

  • Newbie
  • So Just like everyone else, I have almost died trying not to use spotify car play. Worst thin since obamacare.    I found that if I deleted the app, REINSTALLED and connected to my car it...
  • 495 Views
  • 0 replies
  • 0 likes
  • Carplay
  • 495 Views
  • 0 replies
  • 0 likes

Log in fail

I try to log in clicking on log in tab, get a msg saying I have an existing account. Try to log in via FB and u receive error msg 404. Help??!!

  • Newbie
  • I try to log in clicking on log in tab, get a msg saying I have an existing account. Try to log in via FB and u receive error msg 404. Help??!!
  • thisissostupid9
  • Regular
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Spotify weird bug?

So sometimes when I'm listening to a song on high volume some of the parts of the song where they sing become instrumental or I can't hear them at all. Has this something to do with the quality of the sound or something like that? Or is it a weird bu...

  • Casual Listener
  • So sometimes when I'm listening to a song on high volume some of the parts of the song where they sing become instrumental or I can't hear them at all. Has this something to do with the quality of th...
  • Bittencourt
  • Spotify Star
  • 483 Views
  • 5 replies
  • 0 likes
  • 483 Views
  • 5 replies
  • 0 likes

Superuser Contribution No audio using USB cable in my car

Hi everyone, I have read a few topics and it appears a few people have a similar issue. I own a Mazda 2 and so do my parents. The AUX has already worked in both cars, however now the police are clocking down on people touching their phones whilst dri...

  • Casual Listener
  • Hi everyone,    I have read a few topics and it appears a few people have a similar issue.   I own a Mazda 2 and so do my parents.   The AUX has already worked in both cars,...
  • kcammidge
  • Casual Listener
  • 823 Views
  • 2 replies
  • 0 likes
  • 823 Views
  • 2 replies
  • 0 likes

iPad Pro 12.9" - "now playing" view is too large, can't thumbs up/down or see text, its cut off

I'm not sure if this has always been the case because I just started using spotify on the ipad pro in the last few weeks. However, when you play music, then tap on the bottom of the screen to bring up the "now playing" view which shows big album art ...

  • Casual Listener
  • I'm not sure if this has always been the case because I just started using spotify on the ipad pro in the last few weeks. However, when you play music, then tap on the bottom of the screen to bring u...
  • daydullcom
  • Casual Listener
  • 723 Views
  • 1 replies
  • 0 likes
  • 723 Views
  • 1 replies
  • 0 likes

How can I see downloaded songs that aren't on my songs list?

I'm having a problem finding a song from last week's Customized playlist and I know it's downloaded because of the green symbol it has but now the playlist is gone and the song is not under my songs list. Please help me I want to see if I can recover...

  • Casual Listener
  • I'm having a problem finding a song from last week's Customized playlist and I know it's downloaded because of the green symbol it has but now the playlist is gone and the song is not under my songs ...
  • sonicsoulder
  • Casual Listener
  • 553 Views
  • 2 replies
  • 0 likes
  • 553 Views
  • 2 replies
  • 0 likes

Solved!! Can Only Go Online with WiFi. Offline with Cellular Data.

Description:Spotify will not connect/go online over cellular data. Connects immediately without a problem of WiFi. All other data-intensive/streaming apps work fine (Facebook, YouTube, Snapchat, etc.) To Reproduce:Turn off WiFi and use cellular data....

  • Casual Listener
  • Description: Spotify will not connect/go online over cellular data.  Connects immediately without a problem of WiFi.  All other data-intensive/streaming apps work fine (Facebook, Y...
  • NguyenJulian
  • Casual Listener
  • 2390 Views
  • 1 replies
  • 0 likes
  • 2390 Views
  • 1 replies
  • 0 likes

iPad app

We need help on our iPad spotify isn't working keeps saying we are timed out and need to contact you

  • Newbie
  • We need help on our iPad spotify isn't working keeps saying we are timed out  and need to contact you
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

iOS app DNS weirdness...

I use DNSCrypt for my DNS on my home server and for some reason the Spotify iOS app just CANNOT deal with that - while every other app has no problem at all. When I use the DNSCrypt server, the iOS just gives the standard "error, can't connect". I se...

  • Casual Listener
  • I use DNSCrypt for my DNS on my home server and for some reason the Spotify iOS app just CANNOT deal with that - while every other app has no problem at all.  When I use the DNSCrypt server, the...
  • quickmana32
  • Regular
  • 1090 Views
  • 2 replies
  • 0 likes
  • dns
    dnscrypt
    iOS 10
  • 1090 Views
  • 2 replies
  • 0 likes

Música que no tengo.

En mi repertorio en modo Offline aparecen canciones que no he descargado en color gris...¿que está pasando?臘‍

  • Casual Listener
  • En mi repertorio en modo Offline aparecen canciones que no he descargado en color gris...¿que está pasando?🤦🏻‍♀️
  • jaferbp
  • Newbie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes