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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62902 Views
  • 16 replies
  • 37 likes
  • 62902 Views
  • 16 replies
  • 37 likes

Erro no pagamento

Eu coloquei o número do cartão de crédito e finalizei o pagamento, mas a página do ficou carregando e não sou mais dali. Então fechei a página e agora o pagamento foi aceito mas não consta nada na minha conta, e continuo com o plano free.

  • Casual Listener
  • Eu coloquei o número do cartão de crédito e finalizei o pagamento, mas a página do ficou carregando e não sou mais dali. Então fechei a página e agora o pagamento foi aceito mas não consta nada na mi...
  • Bittencourt
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Been Charged twice and don't have premium still

Spotify Charged my debit card twice and I don't have premium on my card. Can I get a refund or something? This is terrible customer service just saying.

  • Visitor
  • Spotify Charged my debit card twice and I don't have premium on my card. Can I get a refund or something? This is terrible customer service just saying.
  • Maxim
  • Spotify Star
  • 375 Views
  • 5 replies
  • 0 likes
  • 375 Views
  • 5 replies
  • 0 likes

Solved!! Spotify playing on more than one device.

Why doesn't spotify allow premium users to play on more than one device at a time? It's crazy that you have to get a subscription for each family member to make sure the music isn't stoppped all the time. I understand that it can't be an unlimited am...

  • Newbie
  • Why doesn't spotify allow premium users to play on more than one device at a time? It's crazy that you have to get a subscription for each family member to make sure the music isn't stoppped all the ...
  • deovas
  • Casual Listener
  • 14981 Views
  • 15 replies
  • 4 likes
  • 14981 Views
  • 15 replies
  • 4 likes

iOS Mobile App - Inbox Feature Missing

Is there any way to access your inbox via the mobile app? I thought there used to be a bell icon that let you view your messages.

  • Newbie
  • Is there any way to access your inbox via the mobile app?  I thought there used to be a bell icon that let you view your messages.
  • Maxim
  • Spotify Star
  • 871 Views
  • 1 replies
  • 0 likes
  • 871 Views
  • 1 replies
  • 0 likes

Spotify automaticly stops or continue a song

My spotify is random stopping my songs or continue to the next song or go back to the last played some. Often it continues a song worh 10 seconds. I am doing nothing, nothing on my iphone or on my in-ears either

  • Casual Listener
  • My spotify is random stopping my songs or continue to the next song or go back to the last played some. Often it continues a song worh 10 seconds. I am doing nothing, nothing on my iphone or on my in...
  • Hubo
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

[iOS] Siri Integration with the iOS 10 Siri Developer API

Está esquentado meu iPhone quando estou entrando na navegação online Oq está acontecendo? Spotify agora é ferro de passar Roupa?

  • Newbie
  • Está esquentado meu iPhone quando estou entrando na navegação online Oq está acontecendo? Spotify agora é ferro de passar Roupa?
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Starbucks Linking

I am unable to link my Starbucks app with Spotify. Every time I try to connect to Spotify from my Starbucks app it briefly opens the Spotify app and flashes a check mark and then reopens Starbucks app and it shows the account not linked. I've tried l...

  • Casual Listener
  • I am unable to link my Starbucks app with Spotify. Every time I try to connect to Spotify from my Starbucks app it briefly opens the Spotify app and flashes a check mark and then reopens Starbucks ap...
  • itu_
  • Community Legend
  • 823 Views
  • 3 replies
  • 1 likes
  • 823 Views
  • 3 replies
  • 1 likes

Automatically logging in to brother's account through Facebook

I was on holiday with my brothers last weekend, my brother signed in on spotify on my iPad. Back home I wanted to log in with my own account again, but I immediately get logged back in to his. I have facebook installed on my iPad, I'm logged in with ...

  • Casual Listener
  •   I was on holiday with my brothers last weekend, my brother signed in on spotify on my iPad. Back home I wanted to log in with my own account again, but I immediately get logged back in to his...
  • Josnl89
  • Casual Listener
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Url Schemes search (App link) not working

Hello everyone, Brief description of the issue:We found an issue with Spotify when we want to open the app with url schemes in search mode, Spotify app crash. Steps to reproduce the issue:The step can be reproduced without code, just open safari and ...

  • Newbie
  • Hello everyone,   Brief description of the issue: We found an issue with Spotify when we want to open the app with url schemes in search mode, Spotify app crash.   Steps to r...
  • nferocious76
  • Regular
  • 2285 Views
  • 1 replies
  • 0 likes
  • 2285 Views
  • 1 replies
  • 0 likes

When will premium buy button be fixed on iOS

Defect in iOS app that means when try to buy premium (press button) nothing happens.If anyone knows someone at Spotify please ask them to test & fixIf you only test one Burton test this

  • Casual Listener
  • Defect in iOS app that means when try to buy premium (press button) nothing happens. If anyone knows someone at Spotify please ask them to test & fix If you only test one Burton test this
  • Antonytm
  • Casual Listener
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Help!!! Subscribed to premium but still on free mode

I subscribed this morning to spotify premium and received a text that i'm already registered but im still on free mode. I already tried to uninstall re-install, logout-login..

  • Newbie
  • I subscribed this morning to spotify premium and received a text that i'm already registered but im still on free mode. I already tried to uninstall re-install, logout-login..
  • MattSuda
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

premium

I have my cellular data on but have turned off cellular data for spotify app. I am trying to listen to an offline playlist but it is still using my cellular data. Am I doing something incorrect?

  • Newbie
  • I have my cellular data on but have turned off cellular data for spotify app. I am trying to listen to an offline playlist but it is still using my cellular data.  Am I doing something incorrect?
  • MattSuda
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Recurring 30 day trial but I just want to buy!?

I recently had premium but I lost my bank card and forgot to update my new bank card details to PayPal, therefore my premium was cancelled. I am now just trying to buy back my premium without having the 30 day trial however it won't let me proceed, a...

  • Newbie
  • I recently had premium but I lost my bank card and forgot to update my new bank card details to PayPal, therefore my premium was cancelled. I am now just trying to buy back my premium without having ...
  • MattSuda
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Spotify is downloading all the Music again

After a 2 months Interruption of Spotify Premium I was back and tried to listen offline to my old music again. But it didnt work. Spotify still knows what my favourites are as they are listed in the Library, but it is downloading everything again. Sp...

  • Casual Listener
  • After a 2 months Interruption of Spotify Premium I was back and tried to listen offline to my old music again. But it didnt work. Spotify still knows what my favourites are as they are listed in the ...
  • Flxxx
  • Casual Listener
  • 2135 Views
  • 6 replies
  • 0 likes
  • 2135 Views
  • 6 replies
  • 0 likes

Solved!! spotify syncing issue on ipod touch

Sorry if this has been answered but I didn't see it. I'm using an old ipod touch, so I had to go in through the itunes and download the old spotify and am using that. I went through and spent about 2 hours saving enough albums to really have a base c...

  • Regular
  • Sorry if this has been answered but I didn't see it.   I'm using an old ipod touch, so I had to go in through the itunes and download the old spotify and am using that.   I went through a...
  • crazbound
  • Regular
  • 2876 Views
  • 5 replies
  • 0 likes
  • 2876 Views
  • 5 replies
  • 0 likes

Usin spotify to control multiple devices-bandwidth usage

Hi all,If I use spotify on my mobile to say control spotify on ipad, where does spotify consume its bandwidth while streaming music? The mobile or the iphone?I ask because my mobile and ipad have different mobile usage allowances.Can anyone help?

  • Newbie
  • Hi all, If I use spotify on my mobile to say control spotify on ipad, where does spotify consume its bandwidth while streaming music? The mobile or the iphone? I ask because my mobile and ipad ...
  • Jacob
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Distorted sound / control volume under iOS

Hi, I've got a problem regarding distortion on some tracks when I listen to them via headphones (Sony MDR-1000X in my case). For example, if I listen to https://open.spotify.com/track/5zOnoB8FdZudDcPX4O8WqF there's a very noticable distortion at 1:19...

  • Visitor
  • Hi,   I've got a problem regarding distortion on some tracks when I listen to them via headphones (Sony MDR-1000X in my case). For example, if I listen to https://open.spotify.com/track/5...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Não consigo acessar

Não consigo entrar na minha conta pelo iPhone 5S. Estou indo em "ENTRAR", coloco o login e a senha corretos, mas aparece a seguinte mensagem: "Falha ao entrar. Você já criou uma conta com esse endereço de e-mail". Já tentei mudar a senha e desinstala...

  • Newbie
  • Não consigo entrar na minha conta pelo iPhone 5S.  Estou indo em "ENTRAR", coloco o login e a senha corretos, mas aparece a seguinte mensagem: "Falha ao entrar. Você já criou uma conta com esse ...
  • Bittencourt
  • Spotify Star
  • 846 Views
  • 1 replies
  • 0 likes
  • 846 Views
  • 1 replies
  • 0 likes

Solved!! Spotify keeps freezing on iOS

The updated design looks great, but since the update it has become quite sluggish and unresponsive. Usually once the application has just started or reloaded it appears to hang, I think it's stuck making a http request to validate the session. The pr...

  • Casual Listener
  • The updated design looks great, but since the update it has become quite sluggish and unresponsive. Usually once the application has just started or reloaded it appears to hang, I think it's stuck ma...
  • andy_garay75
  • Newbie
  • 27946 Views
  • 8 replies
  • 0 likes
  • 27946 Views
  • 8 replies
  • 0 likes

Solved!! Offline & Storage

I am a premium member but my technology skills are not. I have an Iphone 6 and have quite a few playlists that I have marked as "available offline" but I do not see what is the maximum on that I am able to do. Yesterday, when I was downloading some t...

  • Casual Listener
  • I am a premium member but my technology skills are not. I have an Iphone 6 and have quite a few playlists that I have marked as "available offline" but I do not see what is the maximum on that I am a...
  • Spilly70
  • Casual Listener
  • 529 Views
  • 2 replies
  • 0 likes
  • 529 Views
  • 2 replies
  • 0 likes