Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 76493 Views
  • 16 replies
  • 37 likes
  • 76493 Views
  • 16 replies
  • 37 likes

offline downloading on ios

I am trying to download local files from my laptop (mac) onto my iphone. I read other threads and did everything they said to do (deleting and redownlading spotify on both my mac and iphone, restart both devices, make a new playlist with just local f...

  • Regular
  • I am trying to download local files from my laptop (mac) onto my iphone. I read other threads and did everything they said to do (deleting and redownlading spotify on both my mac and iphone, res...
  • 1749 Views
  • 0 replies
  • 0 likes
  • 1749 Views
  • 0 replies
  • 0 likes

Not getting my money's worth

On Twitter and by email, customer support offers the same suggestions, for any problem with Spotify. Most users have tried the obvious things, like making sure they have the latest updates, uninstalling and reinstalling the app. My latest problem is ...

  • Roadie
  • On Twitter and by email, customer support offers the same suggestions, for any problem with Spotify. Most users have tried the obvious things, like making sure they have the latest updates, uninstall...
  • Hubo
  • Community Legend
  • 2093 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2093 Views
  • 3 replies
  • 0 likes

Playlists

When i logged in on Spotify with my new phone, all of my playlists are gone, and i can't seem to find other either..Anyone knows how?

  • Newbie
  • When i logged in on Spotify with my new phone, all of my playlists are gone, and i can't seem to find other either.. Anyone knows how?
  • Nico
  • Community Legend
  • 2760 Views
  • 1 replies
  • 0 likes
  • 2760 Views
  • 1 replies
  • 0 likes

playlists disappeared

my spotify changed to spanish so I tried to delete the app, and when I logged in my playlists were gone and I can't make new ones.. I click on create but it doesn't work

  • Newbie
  • my spotify changed to spanish so I tried to delete the app, and when I logged in my playlists were gone and I can't make new ones.. I click on create but it doesn't work
  • Nico
  • Community Legend
  • 2799 Views
  • 1 replies
  • 0 likes
  • 2799 Views
  • 1 replies
  • 0 likes

Playlist's Not Showing Up?!??

I use my mac to make playlists and add songs to them.I created a new playlist the other day and added a few songs to it and made them available offline on my iphone. Today i decided to add a bunch more songs to it. When I went to add them on my phone...

  • Casual Listener
  • I use my mac to make playlists and add songs to them. I created a new playlist the other day and added a few songs to it and made them available offline on my iphone. Today i decided to add a bunch ...
  • firdawsahmad
  • Casual Listener
  • 2784 Views
  • 2 replies
  • 0 likes
  • 2784 Views
  • 2 replies
  • 0 likes

Playlist not showing

Hi i'm using an iPhone 6 on iOS 10, and one of my playlist is just not showing on it. I've checked on my iPad and desktop and it's there on both of them. I was deleting songs from it when it crashed, and I went back on to it and when clicking on the ...

  • Newbie
  • Hi i'm using an iPhone 6 on iOS 10, and one of my playlist is just not showing on it. I've checked on my iPad and desktop and it's there on both of them. I was deleting songs from it when it crashed,...
  • 1846 Views
  • 0 replies
  • 0 likes
  • 1846 Views
  • 0 replies
  • 0 likes

Werbeeinblendung

Hallo, ich wurde vom Spotify Team mit meinem Problem hierher verwiesen. Folgendes problem habe ich. Ich nutze Spotify über den Free account. Werbung ist da ok, aber das problem was sehr nervig ist wenn nicht sogar in manchen Situationen lästig ist di...

  • Newbie
  • Hallo, ich wurde vom Spotify Team mit meinem Problem hierher verwiesen. Folgendes problem habe ich. Ich nutze Spotify über den Free account. Werbung ist da ok, aber das problem was sehr nervig ist ...
  • Resonator_Joe
  • Casual Listener
  • 621 Views
  • 3 replies
  • 1 likes
  • 621 Views
  • 3 replies
  • 1 likes

Solved!! Skipping songs while running

The past couple of weeks when I run with my phone in my hand Spotify keeps skipping/pausing the songs because of the movement. Is there any solution?

  • Casual Listener
  • The past couple of weeks when I run with my phone in my hand Spotify keeps skipping/pausing the songs because of the movement. Is there any solution?
  • camillerenae
  • Casual Listener
  • 7598 Views
  • 2 replies
  • 0 likes
  • 7598 Views
  • 2 replies
  • 0 likes

spotify doesn't play local files (taylor swift)

Hi there! At the moment I am pretty confused since I spent on this issue quite some time. So, I bought some Taylor Swift songs and I synchronized them through a regular procedure with local files. Then I created a playlist in order to open these song...

  • Newbie
  • Hi there!   At the moment I am pretty confused since I spent on this issue quite some time.   So, I bought some Taylor Swift songs and I synchronized them through a regular procedure wi...
  • 443 Views
  • 0 replies
  • 0 likes
  • 443 Views
  • 0 replies
  • 0 likes

iPhone app is slow loading data and streaming is buffering/ stuttering.

Your iPhone app is crazy slow. I’m on full 4G network or WiFi and still have problems. All pages inside the app are slow, but Browse is the worst. Streaming is stuttering and long periods buffering. Please investigate and fix. I did:All steps in trou...

  • Newbie
  • Your iPhone app is crazy slow. I’m on full 4G network or WiFi and still have problems. All pages inside the app are slow, but Browse is the worst. Streaming is stuttering and long periods buffering. ...
  • 574 Views
  • 0 replies
  • 0 likes
  • 574 Views
  • 0 replies
  • 0 likes

Spotify on iPhone went nuts...

Hi, last week I connected my iPhone (iPhone 7, iOS 10.2, Spotify 6.8.03786) by USB cable to my Alpine car radio, as I usually do when I go for a drive. Strangely I was logged out of my Premium acount in Spotify and had to re-login. I can't remember t...

  • Newbie
  • Hi, last week I connected my iPhone (iPhone 7, iOS 10.2, Spotify 6.8.03786)  by USB cable to my Alpine car radio, as I usually do when I go for a drive. Strangely I was logged out of my Premium ...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

"Available offline"

I can't seem to find an "available offline" switch to sync my local files onto my phone from my computer. I've been researching how to do it but all the articles and videos I come across are out of date. I can't find the switch on my phone, (4s) and ...

  • Regular
  • I can't seem to find an "available offline" switch to sync my local files onto my phone from my computer. I've been researching how to do it but all the articles and videos I come across are out of d...
  • user-removed
  • Not applicable
  • 428 Views
  • 4 replies
  • 0 likes
  • 428 Views
  • 4 replies
  • 0 likes

Logging out

My iPhone keeps logging me out of my Spotify and then I have to re download my songs. It is the only device in which I have Spotify on and I regularly cannot listen to any music as it is then not downloaded and I am thinking of cancelling my subscrip...

  • Casual Listener
  • My iPhone keeps logging me out of my Spotify and then I have to re download my songs. It is the only device in which I have Spotify on and I regularly cannot listen to any music as it is then not dow...
  • Reecimo
  • Casual Listener
  • 502 Views
  • 5 replies
  • 0 likes
  • 502 Views
  • 5 replies
  • 0 likes

Spotify App not show navigation buttons in radio fullscreen mode

When I run the application in radio playlist mode and show the songs in full screen mode, the program does not display the navigation buttons, which prevents I can select a song or select a song I like. I use a Ipad Air 2 and de Spotify version is 5....

image.png
  • Newbie
  • When I run the application in radio playlist mode and show the songs in full screen mode, the program does not display the navigation buttons, which prevents I can select a song or select a...
  • mattam82
  • Newbie
  • 560 Views
  • 2 replies
  • 0 likes
  • 560 Views
  • 2 replies
  • 0 likes

Solved!! Cant log in on my iphone

I can't log in on my iphone, but I can log in on my ipad and other devices. I have changed password, and reinstalled the spotify app. It still doesn't work. And I'm logging in with my username.. What happens when I'm trying to log in is that the app ...

  • Casual Listener
  • I can't log in on my iphone, but I can log in on my ipad and other devices. I have changed password, and reinstalled the spotify app. It still doesn't work. And I'm logging in with my username.. What...
  • Swanny
  • Community Legend
  • 1157 Views
  • 8 replies
  • 1 likes
  • 1157 Views
  • 8 replies
  • 1 likes

Notifications not working

My Spotify app notifications do not work for my account. They haven't worked since I started this account. All notifications settings are on

  • Casual Listener
  • My Spotify app notifications do not work for my account. They haven't worked since I started this account. All notifications settings are on
  • ToolboxT
  • Roadie
  • 647 Views
  • 3 replies
  • 2 likes
  • 647 Views
  • 3 replies
  • 2 likes

Songs wont download to offline

I have an iphone 7 with 60GB of free space but nothing can be downloaded. If i press download it wont even load it just sits there with grey arrows like its about to download and the little green switch at the top of the playlist says downloading. It...

  • Casual Listener
  • I have an iphone 7 with 60GB of free space but nothing can be downloaded. If i press download it wont even load it just sits there with grey arrows like its about to download and the little green swi...
  • keringuyen
  • Newbie
  • 411 Views
  • 4 replies
  • 0 likes
  • 411 Views
  • 4 replies
  • 0 likes

Superuser Contribution No puedo ingresar con cuenta de Facebook

Tengo una cuenta premium asociada a mi Facebook, reinstale la aplicación en mi teléfono y ahora no puedo entrar a mi cuenta, me aparece un mensaje de que ya he autorizado a spotify anteriormente

  • Newbie
  • Tengo una cuenta premium asociada a mi Facebook, reinstale la aplicación en mi teléfono y ahora no puedo entrar a mi cuenta, me aparece un mensaje de que ya he autorizado a spotify anteriormente
  • MonicaM_Bogota
  • Roadie
  • 936 Views
  • 1 replies
  • 0 likes
  • 936 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with an album

Hi I can not hear the full album titled Fénix from Nicky Jam Please someone who fix this situation or help thanks

  • Newbie
  • Hi I can not hear the full album titled Fénix from Nicky Jam Please someone who fix this situation or help thanks
  • MonicaM_Bogota
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Layout through FB

I created my first spotify account about 3-4 years ago with facebook, I recently created a new one. I would like to switch back to my facebook spotify though to have my accs, like, all together and delete the seperate one. But I noticed that the layo...

  • Newbie
  • I created my first spotify account about 3-4 years ago with facebook, I recently created a new one. I would like to switch back to my facebook spotify though to have my accs, like, all together and d...
  • ErikG
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes