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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64677 Views
  • 16 replies
  • 37 likes
  • 64677 Views
  • 16 replies
  • 37 likes

Cannot login on Iphone

I have an iPhone 6s and iOs 10 and the touch keys aren't working .. If i press "login" i am not able to login ... key is not reacting to touch ... any idea or solution? thank you

  • Newbie
  • I have an iPhone 6s and iOs 10 and the touch keys aren't working .. If i press "login" i am not able to login ... key is not reacting to touch ... any idea or solution? thank you
  • Nico
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Horrible Customer Service

Why is the only way to get any sort of customer service via Twitter messaging? It is absolutely ridiculous that there is no phone line you can call with a question. I have now waited 9 hours for a question to be resolved, still with no resolution. Th...

  • Casual Listener
  • Why is the only way to get any sort of customer service via Twitter messaging? It is absolutely ridiculous that there is no phone line you can call with a question. I have now waited 9 hours for a qu...
  • user-removed
  • Not applicable
  • 379 Views
  • 2 replies
  • 1 likes
  • 379 Views
  • 2 replies
  • 1 likes

iPod shuffle

I am new to spotify, and I just downloaded the free version. I would be interested in upgrading to premium, and I had a question -- I have an iPod shuffle, so with spotify premium, will it be possible to download songs from spotify and put them on my...

  • Casual Listener
  • I am new to spotify, and I just downloaded the free version. I would be interested in upgrading to premium, and I had a question -- I have an iPod shuffle, so with spotify premium, will it be possibl...
  • user-removed
  • Not applicable
  • 588 Views
  • 3 replies
  • 0 likes
  • 588 Views
  • 3 replies
  • 0 likes

Solved!! Offline by artist/album?

I listen to music by artist/album. In order to make an album available offline, do I have to create a playlist for every album?

  • Casual Listener
  •  I listen to music by artist/album.  In order to make an album available offline, do I have to create a playlist for every album?
  • fcoclavero
  • Newbie
  • 7293 Views
  • 18 replies
  • 4 likes
  • 7293 Views
  • 18 replies
  • 4 likes

Spotify search

Spotify isn't letting me search anything. When I try to search in the bar, it says "an error occurred try again" with an explanation point ??? Help!

  • Newbie
  • Spotify isn't letting me search anything. When I try to search in the bar, it says "an error occurred try again" with an explanation point ??? Help!
  • XBCMKING
  • Casual Listener
  • 477 Views
  • 7 replies
  • 1 likes
  • 477 Views
  • 7 replies
  • 1 likes

Spotify app draining battery?

Hello everyone. (Excuse my english)I'm using Spotify on my iPhone 6S, running iOS 10 and I've noticed that Spotify is draining my battery. This wasn't the case at firstWhen I go to Settings > Battery, it is Spotify that uses the most battery life. Wh...

  • Newbie
  • Hello everyone. (Excuse my english) I'm using Spotify on my iPhone 6S, running iOS 10 and I've noticed that Spotify is draining my battery. This wasn't the case at first When I go to Settings > ...
  • SkillJim
  • Newbie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Ya me cargaron los 9.00 de la promoción, pero no puedo disfrutar de premium. Soy nueva en la suscripción.

  • Newbie
  • Ya me cargaron los 9.00 de la promoción, pero no puedo disfrutar de premium. Soy nueva en la suscripción.
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

The 30 Day Free Trial

I have recently received the 30 day free trial yet it only allows me toplay it on my laptop, but i would want it on my phone. Is there a way to transfer it over or have it on two devices because I listen to the music on my phone more.

  • Newbie
  • I have recently received the 30 day free trial yet it only allows me toplay it on my laptop, but i would want it on my phone. Is there a way to transfer it over or have it on two devices because I li...
  • Bittencourt
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Iphone Facebook logout

I'm using the Spotify app on my Iphone 5c and created an account by logging in on my Facebook account. For some reason I've been logged out and am not able to log in anymore. I have tried to login with my facebook account, I've tried to login with my...

  • Newbie
  • I'm using the Spotify app on my Iphone 5c and created an account by logging in on my Facebook account. For some reason I've been logged out and am not able to log in anymore. I have tried to login wi...
  • ChrispyWood
  • Casual Listener
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Songs are automatically being saved to my phone

For the 2nd day in a row, i have found that over 100 songs are automatically being saved to my library, and i would like to know why. I am the only user of my spotify acct- which i access via iphone, and the music that is being saved is stuff that i ...

  • Casual Listener
  • For the 2nd day in a row, i have found that over 100 songs are automatically being saved to my library, and i would like to know why. I am the only user of my spotify acct- which i access via iphone,...
  • tanja143
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Cannot search for music

I can't search for music, and whenever I try too "an error occurs" and I keep pressing "try again" but the same thing keeps popping up. I've restarted my phone 2 times and I've deleted and reinstalled the app several times already but nothing's worki...

  • Newbie
  • I can't search for music, and whenever I try too "an error occurs" and I keep pressing "try again" but the same thing keeps popping up. I've restarted my phone 2 times and I've deleted and reinstalle...
  • Grpeckroc
  • Newbie
  • 324 Views
  • 2 replies
  • 1 likes
  • 324 Views
  • 2 replies
  • 1 likes

Can't search

Have internet connection and can play music but the search bar isn't showing any results saying I'm offline. I logged out than back in to my account plus I restarted my phone ..... **bleep**

  • Newbie
  • Have internet connection and can play music but the search bar isn't showing any results saying I'm offline. I logged out than back in to my account plus I restarted my phone ..... **bleep**
  • tayerin
  • Newbie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Search function does not work on iPad and iphone

The search function does not work on my iphone 5 and iPad Air.I have the latest version on my devices, so I have tried to remove the app and indstalling it again.I have tried to log out and in again. I have turned off my devices and turned the back o...

  • Regular
  • The search function does not work on my iphone 5 and iPad Air. I have the latest version on my devices, so I have tried to remove the app and indstalling it again. I have tried to log out and in ag...
  • sajacket
  • Newbie
  • 11668 Views
  • 60 replies
  • 0 likes
  • 11668 Views
  • 60 replies
  • 0 likes

Search not working

My search is still not working. I uninstalled and reinstalled the app twice and still nothing is changed. How do I report this directly to Spotify? Is there an email?

  • Newbie
  • My search is still not working. I uninstalled and reinstalled the app twice and still nothing is changed. How do I report this directly to Spotify? Is there an email?
  • mallorie1
  • Newbie
  • 374 Views
  • 1 replies
  • 1 likes
  • 374 Views
  • 1 replies
  • 1 likes

Solved!! won't let me search music

i'm trying to download new songs on my iphone 5 and it just kept saying 'an error has occured' and had a try again button but it did nothing. i then tried to search on my laptop and it said the same thing. So i updated my card details and updated the...

  • Casual Listener
  • i'm trying to download new songs on my iphone 5 and it just kept saying 'an error has occured' and had a try again button but it did nothing. i then tried to search on my laptop and it said the same ...
  • Fjbuchanan
  • Newbie
  • 20460 Views
  • 14 replies
  • 1 likes
  • 20460 Views
  • 14 replies
  • 1 likes

La función buscar no funciona

Soy usuario Premium. La función buscar funciona en el Mac o en el IPad, pero desde hace unos días no funciona en el iPhone. Tengo un iPhone 5S con iOS 8.1.3. Cada vez que hago una búsqueda, no encuentra nada y da el siguiente mensaje "Se ha producido...

  • Newbie
  • Soy usuario Premium. La función buscar funciona en el Mac o en el IPad, pero desde hace unos días no funciona en el iPhone. Tengo un iPhone 5S con iOS 8.1.3. Cada vez que hago una búsqueda, no encuen...
  • davidsarmiento
  • Newbie
  • 7207 Views
  • 2 replies
  • 1 likes
  • Buscar Search Error
  • 7207 Views
  • 2 replies
  • 1 likes

app crashes only when using wifi on ios 9.2

the issue started about 4 days ago out of no where. came home and tried to open the app but it crashed every time. it brings up the loading icon, freezes for a couple seconds, then closes the app. it still runs in the background but doesnt show what ...

  • Casual Listener
  • the issue started about 4 days ago out of no where. came home and tried to open the app but it crashed every time. it brings up the loading icon, freezes for a couple seconds, then closes the app. it...
  • abilea
  • Roadie
  • 1739 Views
  • 3 replies
  • 0 likes
  • crashes
    crashing
    iOS 9.2
    iphone 5
  • 1739 Views
  • 3 replies
  • 0 likes

BMW and Spotify

Hi, I have a new car (BMW 120i 2016) and I didn't choose navigation system, then I cannot access to BMW Apps for Spotify Integration... When I'm using Spotify with Bluetooth or USB Lightening Original Cable I cant change the music with the controls o...

  • Casual Listener
  • Hi,   I have a new car (BMW 120i 2016) and I didn't choose navigation system, then I cannot access to BMW Apps for Spotify Integration... When I'm using Spotify with Bluetooth or USB Lightenin...
  • flolas
  • Casual Listener
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Solved!! How to unlock premium

I bought premium but it's not working it's telling me to unlock my premium subscription and I don't know how to do that need help please thank you

  • Newbie
  • I bought premium but it's not working it's telling me to unlock my premium subscription and I don't know how to do that need help please thank you
  • rebeccaornedo
  • Newbie
  • 6275 Views
  • 8 replies
  • 0 likes
  • 6275 Views
  • 8 replies
  • 0 likes

Unable to log on new phone

I've had a new phone and tried to log on to the app. It's telling me I don't have an account even though I do. My Spotify still works on my iPad just not on my new phone, help!

  • Newbie
  • I've had a new phone and tried to log on to the app. It's telling me I don't have an account even though I do. My Spotify still works on my iPad just not on my new phone, help!
  • abilea
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes