Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81705 Views
  • 19 replies
  • 37 likes
  • 81705 Views
  • 19 replies
  • 37 likes

Changing country

Hi, I recently changed my location and as I read Spotify only works 14 days. My 14 days are finished and I change my country to Spain in my profile and I still can't log in in my iphone, but I can login at the webpage. It keeps showing me that Spotif...

  • Newbie
  • Hi, I recently changed my location and as I read Spotify only works 14 days.  My 14 days are finished and I change my country to Spain in my profile and I still can't log in in my iphone, but I ...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Deleting offline songs

Hello,Since i set an entire playlist to be played offline And that is occupying space on my device, now that I don't need some of those songs to be downloaded and played offline I was wondering how could I delete these songs from the device. Does any...

  • Newbie
  • Hello, Since i set an entire playlist to be played offline And that is occupying space on my device, now that I don't need some of those songs to be downloaded and played offline I was wondering how...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Play queue

After the update the "three lines" to go to the play queue are gone..? Where can I find this now?

  • Newbie
  • After the update the "three lines" to go to the play queue are gone..? Where can I find this now?
  • user-removed
  • Not applicable
  • 334 Views
  • 1 replies
  • 1 likes
  • 334 Views
  • 1 replies
  • 1 likes

Solved!! Downloading Music offline limit?

Love the app just great, recently I got premium and I started downloading my libraries for offline use, so I downloaded about half my library 4000 songs, I still have about another 4000 to go but when I put for a new artist or album it will show wait...

  • Newbie
  • Love the app just great, recently I got premium and I started downloading my libraries for offline use, so I downloaded about half my library 4000 songs, I still have about another 4000 to go but whe...
  • mjdb71
  • Regular
  • 989 Views
  • 4 replies
  • 0 likes
  • 989 Views
  • 4 replies
  • 0 likes

Sonus

Cannot play on sonus telling to upgrade to premium already am .can play via Bluetooth to Bose unit no problem am using ipod and ipad

  • Newbie
  • Cannot play on sonus telling to upgrade to premium already am .can play via Bluetooth to Bose unit no problem am using ipod and ipad
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Spotify pauses only when driving iOS 10.1.1 & Spotify6.8.03786

Spotify plays fine on Wifi and 4G/LTE. However on Blue Tooth driving it pausesconstantly !!! This is a new issue since maybe 30 days ago Sept/Oct

  • Newbie
  • Spotify plays fine on Wifi and 4G/LTE. However on Blue Tooth driving it pauses constantly !!! This is a new issue since maybe 30 days ago Sept/Oct
  • 307 Views
  • 0 replies
  • 1 likes
  • 307 Views
  • 0 replies
  • 1 likes

Making a playlist public does not work on the mobile app

Just downloaded spotify on my ipod and want to make a playlist public. There are no options for it on the Edit panel of the playlist, only 'make this list collaborative'. How do I make a list public on the mobile app??I am on 7.0.3 version.

  • Casual Listener
  • Just downloaded spotify on my ipod and want to make a playlist public. There are no options for it on the Edit panel of the playlist, only 'make this list collaborative'. How do I make a list pu...
  • finsness
  • Casual Listener
  • 358 Views
  • 1 replies
  • 1 likes
  • 358 Views
  • 1 replies
  • 1 likes

Spotify slukar surf i offlineläge

Har de senaste 4 månaderna haft problem med att spotify slukar all min surf. Lyssnar allltid i offlineläge och de 2 första dagarna den här månaden drog spotify 1,2 gb. Har inte streamat en sekund! Har tagit bort appen och installerat den på nytt, til...

  • Casual Listener
  • Har de senaste 4 månaderna haft problem med att spotify slukar all min surf. Lyssnar allltid i offlineläge och de 2 första dagarna den här månaden drog spotify 1,2 gb. Har inte streamat en sekund! Ha...
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

Downloaded albums not available when offline, downloaded playlists are available

When I use the IOS client on an iPhone 6 Plus, often but not always my offline-saved albums are not available when I am offline. Offline-saved Playlists are available. If I launch the Spotify client when I have wifi or data connectivity, and then go ...

  • Newbie
  • When I use the IOS client on an iPhone 6 Plus, often but not always my offline-saved albums are not available when I am offline. Offline-saved Playlists are available.   If I launch the S...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Spotify Connect - Unknown person using my account?!

Hi, Hope someone can help! Recently i have noticed a random device on my available devices at the bottom of my spotify app when i am playing music, and it appears that whoever is using this random device can access my account and listen to whatever t...

  • Casual Listener
  • Hi,   Hope someone can help!   Recently i have noticed a random device on my available devices at the bottom of my spotify app when i am playing music, and it appears that whoever is us...
  • Jon_UK
  • Roadie
  • 1645 Views
  • 3 replies
  • 1 likes
  • 1645 Views
  • 3 replies
  • 1 likes

Spotify Premium not working abroad

I am currently abroad and I just upgraded to spotify premium so I could continue to use my account abroad but I am still getting a message that I can only use spotify for 14 days abroad even after reinstalling the app. How can I fix this without chan...

  • Newbie
  • I am currently abroad and I just upgraded to spotify premium so I could continue to use my account abroad but I am still getting a message that I can only use spotify for 14 days abroad even after re...
  • 401 Views
  • 0 replies
  • 0 likes
  • 401 Views
  • 0 replies
  • 0 likes

When using other apps (with no sound) Spotify volume drops until other app closes

This seems to be a problem that is new (to me) on iOS 10. The example I will use is Pokemon Go. I can have Spotify playing and it's a perfect volume, but when I launch Pokemon Go (with all audio disabled within the app) the Spotify volume decreases d...

  • Music Fan
  • This seems to be a problem that is new (to me) on iOS 10.  The example I will use is Pokemon Go.  I can have Spotify playing and it's a perfect volume, but when I launch Pokemon Go (with al...
  • 470 Views
  • 0 replies
  • 0 likes
  • 470 Views
  • 0 replies
  • 0 likes

Song Stops After 7 Seconds

When I use Spotify at my school it stops 7 seconds into the track then refuses to play any other song. I try to log out then back in but once I log in, it says theres an error with my connection. It also says I'm 'offline' if I try to access the Home...

  • Newbie
  • When I use Spotify at my school it stops 7 seconds into the track then refuses to play any other song. I try to log out then back in but once I log in, it says theres an error with my connection. It ...
  • user-removed
  • Not applicable
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Majority of my downloaded songs are no longer downloaded

I had a lot of full albums downloaded on my iphone 6, and yesterday I logged into spotify, and every single album was reduced to just a couple songs. I tried re-downloading the same albums and I only get the same songs. Sometimes albums only give one...

  • Newbie
  • I had a lot of full albums downloaded on my iphone 6, and yesterday I logged into spotify, and every single album was reduced to just a couple songs. I tried re-downloading the same albums and I only...
  • ag2526
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Youtube song to iphone

I downloaded a song off youtube and put it on my spotify on the computer and put it on my playlists and i can see it on my phone but its all greyed out and says i need to sync it with my computer and i put my phone on offline mode and everything and ...

  • Newbie
  • I downloaded a song off youtube and put it on my spotify on the computer and put it on my playlists and i can see it on my phone but its all greyed out and says i need to sync it with my computer and...
  • user-removed
  • Not applicable
  • 4597 Views
  • 1 replies
  • 0 likes
  • 4597 Views
  • 1 replies
  • 0 likes

No seamless playback - automatic crossfade?

When I play opera (example: Mozart's Nozze di Figaro with Solti conducting), there appears to be automatic crossfade between tracks, so that there are dropouts in what should be a seamless rendition.I have checked: my crossfade is set to 0.Is there a...

  • Regular
  • When I play opera (example: Mozart's Nozze di Figaro with Solti conducting), there appears to be automatic crossfade between tracks, so that there are dropouts in what should be a seamless rendition....
  • roosterette
  • Regular
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Notification on iphone

Why don't we get iPhone notifications when someone shares a song with you?

  • Newbie
  • Why don't we get iPhone notifications when someone shares a song with you?
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Can't link to facebook

There is an error when I try to connect my facebook account to my Spotify . It opens up the facebook authorization page and I click on ok but nothing happens. When I tried to log off from my Spotify account and log in with my facebook account , it ac...

  • Newbie
  • There is an error when I try to connect my facebook account to my Spotify . It opens up the facebook authorization page and I click on ok but nothing happens. When I tried to log off from my Spotify ...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

My Local Files does not sync

Hi, I created, in my desktop Spotify, a playlist and put my local files in there and downloaded. When I try to download in my Ipad nothing happens, no error, but the musics does not download either. In my Android Phone this function work very well.

  • Visitor
  • Hi,   I created, in my desktop Spotify, a playlist and put my local files in there and downloaded. When I try to download in my Ipad nothing happens, no error, but the musics does not download...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes