Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
62625 Views
16 replies
37 likes

62625 Views
16 replies
37 likes

my Mixtapes

I accidentally clicked on the button that removes a certain artist from my mixtapes so that Spotify won't add any of his songs to my automatically created mixtapes anymore. any possibility to undo that?thank you

Isifaxi
Casual Listener
I accidentally clicked on the button that removes a certain artist from my mixtapes so that Spotify won't add any of his songs to my automatically created mixtapes anymore. any possibility to undo th...
2016-10-07 5:51:02 PM
2016-10-12 2:12:11 PM
Isifaxi
Casual Listener
347 Views
2 replies
0 likes

347 Views
2 replies
0 likes

Random pausing

I have Spotify premium and have music downloaded yet when I play the music on my phone through my car, it will randomly pause on its own and I will have to manually click play. But when I play it through my speakers at home, it's completely fine. Ple...

Carolineeeeeeee
Casual Listener
I have Spotify premium and have music downloaded yet when I play the music on my phone through my car, it will randomly pause on its own and I will have to manually click play. But when I play it thr...
2016-10-12 4:40:30 AM
2016-10-12 12:48:10 PM
Carolineeeeeeee
Casual Listener
255 Views
2 replies
0 likes

255 Views
2 replies
0 likes

Spotify won't pause music when call comes in

When using Spotify through Carplay, whenever a call comes in, the music continues to play over the carphone speaker. Person on the other end can hear it too. Started with IOS10 update. Apple tech doesn't have a solution. Tried reboot and reinstallati...

1245741770
Newbie
When using Spotify through Carplay, whenever a call comes in, the music continues to play over the carphone speaker. Person on the other end can hear it too. Started with IOS10 update. Apple tech doe...
2016-10-06 6:21:38 PM
2016-10-12 12:02:14 PM
Peargarden
Casual Listener
489 Views
1 replies
0 likes

489 Views
1 replies
0 likes

Why have I paid for Premium but can't use any of it's features? Can't find anywhere contact direct

I have been paying for Spotify Premium for 2 months now and can't use any of it's facilities or features. Please help me........

Missijade
Newbie
I have been paying for Spotify Premium for 2 months now and can't use any of it's facilities or features. Please help me........
2016-10-12 8:37:28 AM
2016-10-12 8:45:21 AM
marlonsphere
Roadie
232 Views
1 replies
0 likes

232 Views
1 replies
0 likes

Solved!! Suddenly only ~5% of songs are available offline

I have Premium and I can only play about 20/300 songs when I'm offline. This is a new problem. These songs used to be available and now they are not. It has nothing to do with playlists, only my Songs library. Can someone please provide a solution? I...

Brandubbz
Casual Listener
I have Premium and I can only play about 20/300 songs when I'm offline. This is a new problem. These songs used to be available and now they are not. It has nothing to do with playlists, only my Song...
2016-10-12 7:10:21 AM
2016-10-12 7:19:48 AM
Brandubbz
Casual Listener
384 Views
2 replies
0 likes

384 Views
2 replies
0 likes

Battery death deletes music

This has happened twice in the last week; whilst listening to Spotify my phone ran out of battery. When I charged it back up and reopened Spotify, I had to log back in and re-download all my music that I had already on my device before my phone had d...

Deanoaka
Casual Listener
This has happened twice in the last week; whilst listening to Spotify my phone ran out of battery. When I charged it back up and reopened Spotify, I had to log back in and re-download all my music th...
2016-10-09 12:47:42 AM
2016-10-12 7:08:57 AM
marlonsphere
Roadie
314 Views
1 replies
0 likes

314 Views
1 replies
0 likes

Strange log in behavior Help please..

When I try to log in with Facebook on iPad I'm directed to a different app. (Warner Archive)

huck555
Newbie
When I try to log in with Facebook on iPad I'm directed to a different app. (Warner Archive)
2016-10-10 5:05:15 PM
2016-10-12 6:59:34 AM
marlonsphere
Roadie
217 Views
1 replies
0 likes

217 Views
1 replies
0 likes

An Error Occurred

Last Friday, I was using Spotify in my car, and I went to search for a song and was told I was offline. After that, any menu I would choose (except my Library) said "An Error Occurred", with a "Try Again" button below (which does nothing, no matter h...

Jannam88
Newbie
Last Friday, I was using Spotify in my car, and I went to search for a song and was told I was offline. After that, any menu I would choose (except my Library) said "An Error Occurred", with a "Try A...
2016-10-12 4:53:53 AM
476 Views
0 replies
0 likes

476 Views
0 replies
0 likes

Error 404

I have changed my password and also tried to log in via Facebook and am getting the same error each time. Really frustrating

msmart86
Newbie
I have changed my password and also tried to log in via Facebook and am getting the same error each time. Really frustrating
2016-10-05 1:40:55 PM
2016-10-12 4:43:06 AM
marlonsphere
Roadie
602 Views
1 replies
0 likes

602 Views
1 replies
0 likes

Solved!! Can not log in on app, on safari it works ok.

Hi i can not log in on the app on the iphone or the ipad but on the wed(safari) it works ok.It says wrong username or password. I tried to reset the password but it still does not work.I got my account in sweden but I am now in Oslo. I never logged i...

B737
Newbie
Hi i can not log in on the app on the iphone or the ipad but on the wed(safari) it works ok. It says wrong username or password. I tried to reset the password but it still does not work. I got my a...
2016-10-05 10:51:59 PM
2016-10-12 4:22:09 AM
marlonsphere
Roadie
671 Views
1 replies
0 likes

671 Views
1 replies
0 likes

You've already created an account with this address.

Trying to log into my account that stopped for some reason unknown. Entered my bank details invited to log on. Get message you already created an account with this email address. Great, so why doesn't it now just open?

Guygiro
Newbie
Trying to log into my account that stopped for some reason unknown. Entered my bank details invited to log on. Get message you already created an account with this email address. Great, so why doesn'...
2016-10-12 2:55:33 AM
2016-10-12 4:13:38 AM
marlonsphere
Roadie
288 Views
1 replies
0 likes

288 Views
1 replies
0 likes

Solved!! Local Files won't sync to iPhone 6a

Hello,I am trying to sync local files to my iPhone 6s and it does not seem to be working. I did it once before ad\nd it worked just fine, but I forgot how to do it and now whatever I try to sync is not working. Can anyone help me?

brandonreiff
Casual Listener
Hello, I am trying to sync local files to my iPhone 6s and it does not seem to be working. I did it once before ad\nd it worked just fine, but I forgot how to do it and now whatever I try to sync is...
2016-10-11 7:11:16 AM
2016-10-11 12:41:12 AM
brandonreiff
Casual Listener
842 Views
4 replies
0 likes

842 Views
4 replies
0 likes

Car Connection dies after about 30 seconds of play

When I am in my car, I connect my iPhone 6 (running ios9) to my car with a USB. I know it's connected properly because it charges while plugged in. I choose USB from stereo options and Spotify will play for a bit, then shuts off and the error message...

jrmcgirl
Casual Listener
When I am in my car, I connect my iPhone 6 (running ios9) to my car with a USB. I know it's connected properly because it charges while plugged in. I choose USB from stereo options and Sp...
2016-10-06 10:57:45 PM
2016-10-11 10:12:08 PM
jrmcgirl
Casual Listener
509 Views
4 replies
0 likes

509 Views
4 replies
0 likes

Forgot the Apple ID i subscribed spotify to

I've been on premium since October 2015 and would like to unsubscribe spotify however i forgot the Apple ID that i subscribed spotify to. I'm planning to subscribe again via Singtel because its cheaper. Is there other alternative way to unsubscribe? ...

Khairulzain
Newbie
I've been on premium since October 2015 and would like to unsubscribe spotify however i forgot the Apple ID that i subscribed spotify to. I'm planning to subscribe again via Singtel because its ...
2016-10-11 8:16:51 PM
2016-10-11 9:21:42 PM
kbrooksc
Community Legend
325 Views
1 replies
0 likes

325 Views
1 replies
0 likes

mobile playlists song order not matching desktop order. not syncing.

the song orders on my playlists on my mobile (ios) wont match the order on my laptop app. i've logged out and resest my mobile app several times and no change.

JW82
Casual Listener
the song orders on my playlists on my mobile (ios) wont match the order on my laptop app. i've logged out and resest my mobile app several times and no change.
2016-10-11 9:20:42 PM
342 Views
0 replies
0 likes

342 Views
0 replies
0 likes

Solved!! Have premium, cannot access downloaded playlists

I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None of them have the green arrow lit anymore and it kee...

johnstvc
Casual Listener
I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None ...
2016-10-03 3:19:03 PM
2016-10-11 4:33:36 PM
johnstvc
Casual Listener
879 Views
2 replies
0 likes

879 Views
2 replies
0 likes

You're Offline

I am going to cancel my subscription. I am on strong wireless and only message I get is "You're Offline" The troubleshooting is worthless I dont want to pay 10 dollars a month and not be able to contact anyone.How much is Apple Music? I am about to f...

LeeisFrustrated
Casual Listener
I am going to cancel my subscription. I am on strong wireless and only message I get is "You're Offline" The troubleshooting is worthless I dont want to pay 10 do...
2016-10-08 1:17:24 AM
2016-10-11 4:22:44 PM
Toadtoad
Roadie
1261 Views
3 replies
0 likes

1261 Views
3 replies
0 likes

無法下載spotify

已付費使用spotify,換新機iphone7plus後無法下載app

Annmickey
Newbie
已付費使用spotify,換新機iphone7plus後無法下載app
2016-10-11 11:27:24 AM
414 Views
0 replies
0 likes

414 Views
0 replies
0 likes

Frustrated with losing offline content constantly

I use Spotify on 3 mobile devices - an iPod, and iPhone, and an iPad. For reference, I never try to use it on more than one device at the same time. I seem to have fairly consistent issues where my offline music is removed (ie. the dreaded 'you have ...

twynneuk
Casual Listener
I use Spotify on 3 mobile devices - an iPod, and iPhone, and an iPad. For reference, I never try to use it on more than one device at the same time. I seem to have fairly consistent ...
2014-09-17 11:27:50 AM
2016-10-11 9:49:25 AM
Emgerard322
Newbie
633 Views
2 replies
5 likes

633 Views
2 replies
5 likes

Starred Playlist is taking up phone memory

Hi, In a bid to free up my phone memory, I "un-downloaded" all my spotify playlists as it was taking up the most memory on my iphone. However, my starred playlist (which has ~300 songs) has the green arrow to indicate that the songs are all downloade...

emjmeeeeeeeeeee
Newbie
Hi, In a bid to free up my phone memory, I "un-downloaded" all my spotify playlists as it was taking up the most memory on my iphone. However, my starred playlist (which has ~30...
2016-10-10 11:40:31 AM
2016-10-11 8:16:46 AM
marlonsphere
Roadie
337 Views
1 replies
0 likes

337 Views
1 replies
0 likes

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