Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64394 Views
  • 16 replies
  • 37 likes
  • 64394 Views
  • 16 replies
  • 37 likes

Spotify home/search/browse won't load

My Spotify iPhone 5s app will open and let me play music I have downloaded or recently played, but if I try and search for new music, or go on browse or home tabs it says 'an error occurred'.I've tried restarting the phone, restoring it, deleting the...

  • Newbie
  • My Spotify iPhone 5s app will open and let me play music I have downloaded or recently played, but if I try and search for new music, or go on browse or home tabs it says 'an error occurred'. I've t...
  • 418 Views
  • 0 replies
  • 0 likes
  • 418 Views
  • 0 replies
  • 0 likes

Local Files Fail to Sync to iPhone

Alright, so I've never had any problems before with my local files syncing on to my iPhone, but all of a sudden none of my local files will sync when I plug my phone into my Mac. I'm following all the instructions that Spotify gives you, but nothing ...

  • Newbie
  • Alright, so I've never had any problems before with my local files syncing on to my iPhone, but all of a sudden none of my local files will sync when I plug my phone into my Mac. I'm following all th...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Only a few local files sync onto iPhone

I recently got a new phone (iPhone SE) , and when I re-synced my library I noticed only some of my local files were available. I did a little googling and there was a suggestion to just make a user-created available offline playlist and add them ther...

  • Newbie
  • I recently got a new phone (iPhone SE) , and when I re-synced my library I noticed only some of my local files were available. I did a little googling and there was a suggestion to just make a user-c...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

IOS APP Showing incorrect options

Brief description of the issue:I migrated to a family account and now my App does not work as it used to with our premium account. When I open the IOS app using my account it only shows 3 icons at the bottom, Home, Search and Profile. Totally differe...

  • Newbie
  • Brief description of the issue: I migrated to a family account and now my App does not work as it used to with our premium account.   When I open the IOS app using my account it only shows 3 ...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Offline mode: songs are grayed out and can still be played

Hello,I am currently a premium user with the 7 day trial. I saved some songs to my songs tab, and downloaded them. When going offline with Spotify, the songs which I downloaded are grayed out but are still playable which is ok. However being grayed o...

  • Newbie
  • Hello, I am currently a premium user with the 7 day trial. I saved some songs to my songs tab, and downloaded them. When going offline with Spotify, the songs which I downloaded are grayed out but...
  • themaxh
  • Regular
  • 818 Views
  • 1 replies
  • 0 likes
  • 818 Views
  • 1 replies
  • 0 likes

I can't hear Spotify's musics in my car's multimedia after upgradind to iOS 10

After upgrading my iPhone 6 to iOS 10 (including the first review that was released 2 days ago) I cannot play any music in my car even tough the devices (multimedia & iPhone) are paired. I can control the iPhone through the bluetooth (play, rewind, f...

  • Casual Listener
  • After upgrading my iPhone 6 to iOS 10 (including the first review that was released 2 days ago) I cannot play any music in my car even tough the devices (multimedia & iPhone) are paired. I can co...
  • etobar
  • Casual Listener
  • 405 Views
  • 3 replies
  • 0 likes
  • 405 Views
  • 3 replies
  • 0 likes

IOS Offline playlist data usage

Hey guys, using spotify for a pretty long time now and using it a lot on the road on my mobile. I have a few playlists downloaded to my iPhone 5S and playing those tracks, but somehow spotify is stilll using data. My guess is that the app still downl...

  • Newbie
  • Hey guys,   using spotify for a pretty long time now and using it a lot on the road on my mobile. I have a few playlists downloaded to my iPhone 5S and playing those tracks, but somehow spotif...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Solved!! spotify & last.fm

Using my iPad - Spotify won't scrobble to my last fm account. I've tried uninstalling & reinstalling Spotify and that doesn't work. Now changed my last fm password but Spotify won't let me update my last fm credentials under 'Social', so whenever I c...

  • Casual Listener
  • Using my iPad - Spotify won't scrobble to my last fm account. I've tried uninstalling & reinstalling Spotify and that doesn't work. Now changed my last fm password but Spotify won't let me update...
  • unterwasser
  • Regular
  • 741 Views
  • 7 replies
  • 0 likes
  • 741 Views
  • 7 replies
  • 0 likes

spotify sound goes down when you open a game

the sound of spotify lowers much when you open a game, even if the idevice is in silenct mode, or game without sound, game is wich have this problem is the " Kritika ".

  • Casual Listener
  • the sound of spotify lowers much when you open a game, even if the idevice is in silenct mode, or game without sound, game is wich have this problem is the " Kritika ".
  • Starbuckbr
  • Casual Listener
  • 2089 Views
  • 2 replies
  • 0 likes
  • 2089 Views
  • 2 replies
  • 0 likes

Spotify Payment Problem

Hi guys i have a problem about payment. Payment page is loading but never show up. I tried to get premium either on mobile phone and on deskop but nothing change. SSI tried to find solutions on so many website like http://www.androhaber.net but could...

hata.jpg
  • Newbie
  • Hi guys i have a problem about payment. Payment page is loading but never show up. I tried to get premium either on mobile phone and on deskop but nothing change.   SS I tried to find sol...
  • 428 Views
  • 0 replies
  • 0 likes
  • Payment
    Premium
    Spotify
  • 428 Views
  • 0 replies
  • 0 likes

Solved!! I can't add last.fm info (Spotify iPad)

I'm trying to enter my last.fm information so that the Spotify I have on my iPad will scrobble to last.fm. However, anytime I try to enter my username or password, the keyboard popup disappearss after one second. This seems to be broken. Anyone else ...

  • Casual Listener
  • I'm trying to enter my last.fm information so that the Spotify I have on my iPad will scrobble to last.fm. However, anytime I try to enter my username or password, the keyboard popup disappearss afte...
  • d_p_4
  • Composer
  • 1014 Views
  • 5 replies
  • 1 likes
  • 1014 Views
  • 5 replies
  • 1 likes

Spotify premium

Ive been trying to get spotify premim with an itunes card but the problem is that on the spotify app the "get premium" notification doesnt show.. is their another way i can get the premium or??

  • Regular
  • Ive been trying to get spotify premim with an itunes card but the problem is that on the spotify app the "get premium" notification doesnt show.. is their another way i can get the premium or??
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

How to sync spotify to iPod nano

How do i sync my Spotify (1.0.38.171.g5e1cd7b2) to my ipod nano 7th generation?

  • Newbie
  • How do i sync my Spotify (1.0.38.171.g5e1cd7b2) to my ipod nano 7th generation?
  • Maxim
  • Spotify Star
  • 939 Views
  • 1 replies
  • 0 likes
  • 939 Views
  • 1 replies
  • 0 likes

Hi

I'm have bought Spotify gift card and trying to redeem it but doesn't work. And also my music it can't be skip or work without network

  • Casual Listener
  • I'm have bought Spotify gift card and trying to redeem it but doesn't work. And also my music it can't be skip or work without network
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Help on spotify premium

Ive been trying to get spotify with an itunes card but the problem is that on the spotify app the "get premium" doesnt show... is theit another way i can get spotify with an itunes card?

  • Regular
  • Ive been trying to get spotify with an itunes card but the problem is that on the spotify app the "get premium" doesnt show... is theit another way i can get spotify with an itunes card?
  • Algee
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Scrobbling doesn't work on iOS 10

I noticed yesterday (disappointingly) that hundreds of listens to Elliott Smith have not been scrobbled to my Last.fm account. I checked my username and password, as well as toggled the setting on and off to no avail. Scrobbling from desktop works fi...

  • Casual Listener
  • I noticed yesterday (disappointingly) that hundreds of listens to Elliott Smith have not been scrobbled to my Last.fm account. I checked my username and password, as well as toggled the setting on an...
  • TonyWonder
  • Newbie
  • 1116 Views
  • 3 replies
  • 3 likes
  • 1116 Views
  • 3 replies
  • 3 likes

[iOS][Your Music] Downloaded content being dumped and redownloaded.

I have opened Spotify to find saved content downloading again without any action being taken by me. This has wasted my data and I will be incurring excess data charges this month. I don't know how long this has been occurring. I have turned off downl...

  • Newbie
  • I have opened Spotify to find saved content downloading again without any action being taken by me. This has wasted my data and I will be incurring excess data charges this month. I don't know how lo...
  • 432 Views
  • 0 replies
  • 0 likes
  • iOS
    Your Music
  • 432 Views
  • 0 replies
  • 0 likes

Não consigo entrar no Spotify pelo app do celular

Não estou conseguindo entrar pelo app!Está tudo correto, entro pelo pc e dá certo. Não é só minha conta, é qualquer uma. Não entra nenhuma conta

  • Newbie
  • Não estou conseguindo entrar pelo app! Está tudo correto, entro pelo pc e dá certo. Não é só minha conta, é qualquer uma. Não entra nenhuma conta 😭😭
  • cbertolima
  • Newbie
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes

Tracks disappeared on Library

Hi Guys, Got a problem with the ultimate app update on iOS. The majority of my tracks in Library has disapeared!! Someone knows what's goin' on and how to fix it ? Thanks

  • Casual Listener
  •  Hi Guys,   Got a problem with the ultimate app update on iOS.   The majority of my tracks in Library has disapeared!!   Someone knows what's goin' on and how to fix it ? &...
  • osornios
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Superuser Contribution Removing songs from library

When I remove a song from my library it is still there when I reopen the app. Admittedly sometimes I am offline when I manage my library (i.e. remove songs) so I cannot be sure how that affects things. Is there a way I can define which device defines...

  • Regular
  • When I remove a song from my library it is still there when I reopen the app. Admittedly sometimes I am offline when I manage my library (i.e. remove songs) so I cannot be sure how that affects thing...
  • Jrevard
  • Regular
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes