Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 63583 Views
  • 16 replies
  • 37 likes
  • 63583 Views
  • 16 replies
  • 37 likes

Solved!!Superuser Contribution Downloaded songs show pending download and preventing play when streaming signal low

PlanPremiumCountryUKDeviceiPhone 13Operating SystemiOS 16.0.2My Question or IssueTldr; on app start my downloaded songs show as pending download (grey arrow) until I restart app on airplane mode, at which point they immediately have green arrows and ...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 13 Operating System iOS 16.0.2 My Question or Issue Tldr; on app start my downloaded songs show as pending download (grey arrow) until I restart app o...
  • Tinkerbell3
  • Casual Listener
  • 514 Views
  • 2 replies
  • 0 likes
  • 514 Views
  • 2 replies
  • 0 likes

Superuser Contribution Filter option in Your Library

When going to Your Library section of the iOS app, filtering selection isn't remembered when the app is closed and reopened. For example, upon opening the app, I go to You Library and would expect my previous option, the 'Playlists' filter, to still ...

  • Roadie
  • When going to Your Library section of the iOS app, filtering selection isn't remembered when the app is closed and reopened.   For example, upon opening the app, I go to You Library and would ...
  • Jenjam
  • Roadie
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Superuser Contribution Queues Wrong Songs

Whenever I swipe to queue it either doesn’t swipe or queues the wrong song. Plz Help

  • Newbie
  • Whenever I swipe to queue it either doesn’t swipe or queues the wrong song. Plz Help🙏      
  • AlejaR
  • Moderator
  • 776 Views
  • 3 replies
  • 3 likes
  • 776 Views
  • 3 replies
  • 3 likes

Superuser Contribution Cannot tap songs

PlanPremiumCountryUSADeviceiPhone 12Operating SystemiOS Hello Spotify community, Someone please help. So recently (yesterday), I haven’t been able to tap on songs on some playlists like “sleepy hallow radio” “bad bunny radio”, and some more. They’re ...

  • Newbie
  •   Plan Premium Country USA Device iPhone 12 Operating System iOS   Hello Spotify community,     Someone please help. So recently (yesterday), I haven’t been able t...
  • OscarDC
  • Moderator
  • 3928 Views
  • 21 replies
  • 2 likes
  • 3928 Views
  • 21 replies
  • 2 likes

Superuser Contribution Playlist search bar picking song doesn’t work

I have a playlist on Spotify everything works perfectly but when I search a song on my Spotify playlist it doesn’t play I also have premium When I search a song I wanna listen to its freeze nothing happens

  • Visitor
  • I have a playlist on Spotify everything works perfectly but when I search a song on my Spotify playlist it doesn’t play I also have premium When I search a song I wanna listen to its freeze nothing h...
  • Joan
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution random songs being queued

Since yesterday i've been trying to queue songs from my playlist on mobile, but it will queue a completely random, different song from my playlist instead, usually one of the top songs from my playlist. I've logged in and out and I've deleted and dow...

  • Newbie
  • Since yesterday i've been trying to queue songs from my playlist on mobile, but it will queue a completely random, different song from my playlist instead, usually one of the top songs from my playli...
  • AngeloSD
  • Casual Listener
  • 1422 Views
  • 9 replies
  • 11 likes
  • bug
  • 1422 Views
  • 9 replies
  • 11 likes

Superuser Contribution The sleep timer stopped working for podcasts.

The sleep timer used to work perfectly but for a few months now I will set the timer for the 'end of episode' and it will just keep playing. I have uninstalled and reinstalled the app (per googles advice) and that has not solved the issue. On an unre...

  • Casual Listener
  • The sleep timer used to work perfectly but for a few months now I will set the timer for the 'end of episode' and it will just keep playing. I have uninstalled and reinstalled the app (per googles ad...
  • MihailY
  • Moderator
  • 1144 Views
  • 3 replies
  • 0 likes
  • 1144 Views
  • 3 replies
  • 0 likes

Superuser Contribution Next from: “song” in Search

Premium, iOS, version 8.8.14.607My Question or IssueFor no apparent reason, at the end of my queue the app adds the last song i searched for, and there is absolutely no way to get rid of it when it shows up. This even happens if im actively listening...

  • Newbie
  • Premium, iOS, version 8.8.14.607 My Question or Issue For no apparent reason, at the end of my queue the app adds the last song i searched for, and there is absolutely no way to get rid of it ...
  • MihailY
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant play or delete songs from search within a playlist

PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 16.3 My Question or IssuePlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 16.3 My Question or Issuewhen using the search bar at the top of a playlist, touching the three dots to the side ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 13 Operating System iOS 16.3   My Question or Issue Plan Premium Country USA Device iPhone 13 Operating System iOS 16.3   My Questi...
  • Joan
  • Moderator
  • 410 Views
  • 1 replies
  • 1 likes
  • iOS
    Mobile
    no response
    queue
    Search
  • 410 Views
  • 1 replies
  • 1 likes

Solved!! Sound Quality bad when using Fiio BTR5 2021

PlanPremiumDeviceiPad mini (6. Gen)Operating SystemiOs 15.5My Question or IssueWhen using the Fiio BTR5 on the iPad, the sound has some kind of echo and sounds distant. Plus it sounds a bit distorted. Youtube or other sound sources sound normal. On m...

  • Casual Listener
  • Plan Premium Device iPad mini (6. Gen) Operating System iOs 15.5 My Question or Issue When using the Fiio BTR5 on the iPad, the sound has some kind of echo and sounds distant. Plus it sounds a...
  • Som09mer
  • Casual Listener
  • 750 Views
  • 1 replies
  • 0 likes
  • 750 Views
  • 1 replies
  • 0 likes

Superuser Contribution When swiping to add songs to queue the wrong songs are added

PlanPremiumCountry: US DeviceiPhone 12Operating SystemiOS 16.4.1 My Question or Issuewhenever I add any songs into the queue by swiping on them to the right, the wrong song is added from the playlist. Some songs cannot be swiped on to add to the queu...

  • Visitor
  •   Plan Premium Country: US   Device iPhone 12 Operating System iOS 16.4.1   My Question or Issue whenever I add any songs into the queue by swiping on them to the right, the...
  • dallasdud
  • Visitor
  • 375 Views
  • 1 replies
  • 2 likes
  • 375 Views
  • 1 replies
  • 2 likes

Queue isn't working well and may be bugged

Plan:PremiumCountry:US DeviceiPhone XR My Question or IssueI was having issues with my queue system as some songs I try to add to the queue won't let me do so. For the songs that let me do queue, the song changed in the queue to a song I didn't want ...

  • Visitor
  • Plan: Premium Country: US   Device iPhone XR   My Question or Issue I was having issues with my queue system as some songs I try to add to the queue won't let me do so. For the son...
  • Prague
  • Community Legend
  • 294 Views
  • 1 replies
  • 5 likes
  • 294 Views
  • 1 replies
  • 5 likes

Superuser Contribution Imposible reproducir archivos locales en iPhone (¡pero si en Android!)

PlanPremiumCountryEspaña DeviceiPhone 12 mini 128 GbOperating SystemiOS 16.4.1, Windows 10 My Question or IssueEstoy intentado reproducir archivos locales de mi PC (Windows 10) desde el iPhone y es imposible. Tengo la configuración tal y como se requ...

  • Casual Listener
  • Plan Premium Country España  Device iPhone 12 mini 128 Gb Operating System iOS 16.4.1, Windows 10   My Question or Issue Estoy intentado reproducir archivos locales de mi PC (Wind...
  • AlejaR
  • Moderator
  • 346 Views
  • 3 replies
  • 0 likes
  • (iOS)
    archivoslocales
  • 346 Views
  • 3 replies
  • 0 likes

Superuser Contribution Album tracks not playing in sequence

Regardless of whether "shuffle" is on or not, I cannot play album tracks in sequence. Anyone know why?

  • Newbie
  • Regardless of whether "shuffle" is on or not, I cannot play album tracks in sequence.  Anyone know why?
  • OscarDC
  • Moderator
  • 1609 Views
  • 4 replies
  • 0 likes
  • 1609 Views
  • 4 replies
  • 0 likes

Switching devices on iOS and iPadOS doesn’t work most times

Since some days ago, can’t pinpoint any specific app update, the Spotify app doesn’t work smoothly anymore when switching devices. I have a Yamaha soundbar in the living room, an Echo Dot in the bedroom and a Bose SoundTouch in the home office and I’...

  • Gig Goer
  • Since some days ago, can’t pinpoint any specific app update, the Spotify app doesn’t work smoothly anymore when switching devices. I have a Yamaha soundbar in the living room, an Echo Dot in the bedr...
  • gioprimus
  • Gig Goer
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error bug

Plan/Premium Country , NL Device(iPhone 14 max pro. Operating System(iOS 16 My Question or Issue spotify keep shut down after profile > account. It keeps bugging and shuts completely down after trying. Please fix this bug. Can’t see account informati...

  • Visitor
  • Plan /Premium  Country , NL   Device (iPhone 14 max pro.  Operating System (iOS 16   My Question or Issue   spotify keep shut down after  profile > accoun...
  • MihailY
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle play not working on iOS or Mobile

For a little over a month now, I have encountered an issue with shuffle playing my music where it will fail to load any music ahead or behind the expected queue, you cannot select a different song, see what any of the covers look like, and the only w...

  • Visitor
  • For a little over a month now, I have encountered an issue with shuffle playing my music where it will fail to load any music ahead or behind the expected queue, you cannot select a different song, s...
  • Vasil
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I use a Swedish Spotify premium account as usual in Russia?

Is it still possible to use a foreign Spotify premium account to listen to music as usual when traveling to Russia?

  • Visitor
  • Is it still possible to use a foreign Spotify premium account to listen to music as usual when traveling to Russia?
  • Vasil
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Constant issues when connected to Alexa Echo

PlanPremiumCountryUSDeviceiPhone 12 Pro My Question or Issue Spotify has constant issues for me when connected to Alexa. The newest one being it will play one or two songs from a playlist and then go back to song 1 again.Lyrics don’t sync up when pla...

  • Newbie
  •   Plan Premium Country US Device iPhone 12 Pro   My Question or Issue   Spotify has constant issues for me when connected to Alexa. The newest one being it will play one or t...
  • DJTROUT666
  • Newbie
  • 768 Views
  • 2 replies
  • 3 likes
  • 768 Views
  • 2 replies
  • 3 likes

Superuser Contribution Lyric translation not working

PlanFree/PremiumCountryUnited KingsomDeviceiPhone 13Operating System(iOS 16) My Question or Issue I heard there was new feature where you could translate lyrics from Italian to English for example on some songs. However, when I go on lyrics the trans...

  • Newbie
  • Plan Free/Premium Country United Kingsom Device iPhone 13 Operating System (iOS 16)   My Question or Issue   I heard there was new feature where you could translate lyrics from I...
  • IL-State
  • Casual Listener
  • 1117 Views
  • 4 replies
  • 2 likes
  • 1117 Views
  • 4 replies
  • 2 likes