Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
73366 Views
16 replies
37 likes

73366 Views
16 replies
37 likes

Country settings

I have been having some issues. I live in Portugal, and I didn't change country nor go on holidays. But for about a week I haven't been able to log in my account as it says that I was only aloud to use Spotify for 14 days abroad. I looked on how to f...

Dianasousa
Newbie
I have been having some issues. I live in Portugal, and I didn't change country nor go on holidays. But for about a week I haven't been able to log in my account as it says that I was only aloud to u...
2016-09-08 7:32:12 PM
2016-09-10 8:30:34 PM
osornios
Spotify Star
500 Views
3 replies
0 likes

500 Views
3 replies
0 likes

Can't upgrade to premium (no upgrade button on phone app)

As the title says I can't upgrade to premium because the upgrade button won't appear. Very frustrated because I bought an iTunes card but can't do what I'm wanting to do with it.

Casey56789
Newbie
As the title says I can't upgrade to premium because the upgrade button won't appear. Very frustrated because I bought an iTunes card but can't do what I'm wanting to do with it.
2016-09-10 5:21:33 PM
2016-09-10 8:13:59 PM
Maxim
Spotify Star
923 Views
1 replies
1 likes

923 Views
1 replies
1 likes

Lost my music

I first lost my icon and couldn't find it then went to the App Store and started to login to my account realized I don't know my password so had them send me a new password when I checked in with the new password there was no music in my library or p...

cumminsp
Casual Listener
I first lost my icon and couldn't find it then went to the App Store and started to login to my account realized I don't know my password so had them send me a new password when I checked in with the...
2016-09-10 3:05:36 PM
223 Views
0 replies
0 likes

223 Views
0 replies
0 likes

local file wont download to my iphone

Hi, on my computer (using mac osx 10.9.5) only 3 of my local files sync to my phone. When I try to remotecontrol spotify on my phone form the computer a i get a message on my phone if I try to play any song for my local files (except the 3. songs tha...

grimslabben
Newbie
Hi, on my computer (using mac osx 10.9.5) only 3 of my local files sync to my phone. When I try to remotecontrol spotify on my phone form the computer a i get a message on my phone if I try to play a...
2016-09-10 1:23:16 PM
289 Views
0 replies
0 likes

289 Views
0 replies
0 likes

Spotify app killing my battery on iOS 9.3.3

Within the last month or so I have noticed that the Spotify app is having a serious impact on battery life. I am using an iPhone 6S running iOS 9.3.3. The app uses 3x more battery than any other app on my phone. Over the last 24 hours it has accounte...

jack_206
Gig Goer
Within the last month or so I have noticed that the Spotify app is having a serious impact on battery life. I am using an iPhone 6S running iOS 9.3.3. The app uses 3x more battery than any other app ...
2016-07-22 10:13:01 PM
2016-09-10 12:39:24 PM
bw2
Regular
1053 Views
2 replies
2 likes

1053 Views
2 replies
2 likes

Solved!! Rename playlist on phone.Added tracks on top?

Hi I mostly use Spotify on my iphone5, and I have 2 questions I hope someone can help me with. Is there any way I can rename a playlist w/o using a pc?Is it possible to get the recent added tracks on top of the playlist? -Caroline

caragapi
Newbie
Hi 😃 I mostly use Spotify on my iphone5, and I have 2 questions I hope someone can help me with. Is there any way I can rename a playlist w/o using a pc? Is it possible to get the recent adde...
2013-12-06 10:14:21 AM
2016-09-10 8:42:33 AM
Tomo2112
Newbie
8507 Views
4 replies
3 likes

8507 Views
4 replies
3 likes

jorge betancourt

I have trouble logging. I have configured my account with facebook but when I try to log on to the MAC does not advance ... what should I do?

jorgebetanto
Newbie
I have trouble logging. I have configured my account with facebook but when I try to log on to the MAC does not advance ... what should I do?
2016-09-10 6:52:47 AM
404 Views
0 replies
0 likes

404 Views
0 replies
0 likes

Solved!! unable to log in with Facebook account

User's Spotify app is showing connected with Facebook account but the profile does not link with Spotify account.

lymichal
Casual Listener
User's Spotify app is showing connected with Facebook account but the profile does not link with Spotify account.
2016-09-02 8:18:26 PM
2016-09-10 3:22:19 AM
lymichal
Casual Listener
678 Views
2 replies
0 likes

678 Views
2 replies
0 likes

I want to stream my downloaded playlist at a higher quality

Hi all, Download Quality - Normal, 96kbpsStream Quality - Extreme, 320 kbps I set my download quality low to save space on my phone, so when I play my playlist offline, it plays at 96 kbps. However, when I am online/connected to the internet, I would...

jsunny
Newbie
Hi all, Download Quality - Normal, 96kbps Stream Quality - Extreme, 320 kbps I set my download quality low to save space on my phone, so when I play my playlist offline, it plays a...
2016-09-09 12:40:39 AM
254 Views
0 replies
0 likes

254 Views
0 replies
0 likes

Post to Spotify not working

Anyone have an error pop up when wanting to share songs on Spotify using iOS? I always get it. It still posts to twitter, fb, and Tumblr fine.

idarerick
Newbie
Anyone have an error pop up when wanting to share songs on Spotify using iOS? I always get it. It still posts to twitter, fb, and Tumblr fine.
2016-09-09 11:42:35 PM
254 Views
0 replies
0 likes

254 Views
0 replies
0 likes

BMW - Spotify - New Update - Crash Connected Drive

The new update is crashing the Connected Drive. This is on the CIC Connected Drive, not NBT. How does one roll-back to an older version?

medulloblastoma
Newbie
The new update is crashing the Connected Drive. This is on the CIC Connected Drive, not NBT. How does one roll-back to an older version?
2016-09-09 7:05:55 PM
415 Views
0 replies
1 likes

415 Views
0 replies
1 likes

Old Mix of the week

So I had this one songe in my mix of the week. but it refreshed and now I'm not able to listen to the song anymore. because i didnt save it. is there a way to get it back ?

Maaxwal
Newbie
So I had this one songe in my mix of the week. but it refreshed and now I'm not able to listen to the song anymore. because i didnt save it. is there a way to get it back ?
2016-09-09 5:54:01 PM
2016-09-09 6:01:38 PM
felipepelaquim
Music Fan
523 Views
1 replies
1 likes

523 Views
1 replies
1 likes

Works, but only sometimes

Ok, just wondering if anyone else is experiencing this problem with spotify on mobile. I have an Iphone 6s with the newest operating system and certain songs just refuse to play beyond 5-10 seconds after which they freeze and I'm forced to skip. Has ...

Imalica
Casual Listener
Ok, just wondering if anyone else is experiencing this problem with spotify on mobile. I have an Iphone 6s with the newest operating system and certain songs just refuse to play beyond 5-10 seconds a...
2016-08-22 7:31:40 PM
2016-09-09 5:27:20 PM
Imalica
Casual Listener
472 Views
3 replies
1 likes

472 Views
3 replies
1 likes

Can't get free trial?

Ok so I'm on my phone and I was trying to get your free trial but every time I click "free 7 days" or whatever when the offer pops up, the thing just goes away and doesn't do anything. How do I fix it?

Emmamc198
Newbie
Ok so I'm on my phone and I was trying to get your free trial but every time I click "free 7 days" or whatever when the offer pops up, the thing just goes away and doesn't do anything. How do I fix i...
2016-09-09 4:09:54 PM
222 Views
0 replies
0 likes

222 Views
0 replies
0 likes

Cannot redownload the App

I deleted the app to make room for pictures but now I cannot redownload it? Every time I try it fails to and I have plenty of storage and good internet connection?

Adrienne7
Newbie
I deleted the app to make room for pictures but now I cannot redownload it? Every time I try it fails to and I have plenty of storage and good internet connection?
2016-09-09 3:54:22 PM
260 Views
0 replies
0 likes

260 Views
0 replies
0 likes

Lista de reprodução

Prezados,Um dos meus interesses é poder incluir uma música para ser reproduzida à seguir (função que o Deezer não tem por exemplo), mas falta uma função que é administrar a lista a ser reprimida.Uso IPhone e IPad para ouvir música, muito mais o IPad,...

carlosgomes-br
Casual Listener
Prezados, Um dos meus interesses é poder incluir uma música para ser reproduzida à seguir (função que o Deezer não tem por exemplo), mas falta uma função que é administrar a lista a ser reprimida. ...
2016-09-09 2:27:50 PM
195 Views
0 replies
0 likes

195 Views
0 replies
0 likes

[iOS][Music] Lost shuffle on iPad and other options COMPLAINT

When playing music regardless of position of IPad the view of the album cover restricts the options at the bottom that I used to have IE play next, shuffle Only option I have is to add to a playlist... This happened all of a sudden and really frustra...

stevedawson31
Newbie
When playing music regardless of position of IPad the view of the album cover restricts the options at the bottom that I used to have IE play next, shuffle Only option I have is to add to a ...
2016-09-09 2:03:51 PM
218 Views
0 replies
0 likes

218 Views
0 replies
0 likes

Loosing my tracks !!!

Ok so I love this app but Seem to constantly have this issue ! I travel a lot and use the offline mode whilst I travel! I keep losing my saved tracks , some 3000 keep UN DOWNLOADING ! Iv saved my entire library over and over but as I sit in the airpo...

Johnirish
Newbie
Ok so I love this app but Seem to constantly have this issue ! I travel a lot and use the offline mode whilst I travel! I keep losing my saved tracks , some 3000 keep UN DOWNLOADING ! Iv saved my ent...
2016-09-09 9:39:07 AM
218 Views
0 replies
0 likes

218 Views
0 replies
0 likes

Solved!! [IOS10PublicBeta3] Song preview crashes application

Hi, I found out the spotify application crashes on IOS10 Public Beta 3 when i try to do a "song preview" (hold finger on song). The problem is not present in the latest IOS9 release. Not sure if this should be fixed on the Apple end of things or on s...

Brainfrz
Regular
Hi, I found out the spotify application crashes on IOS10 Public Beta 3 when i try to do a "song preview" (hold finger on song). The problem is not present in the latest IOS9 release. Not sur...
2016-08-10 7:59:01 AM
2016-09-09 8:59:18 AM
Marcomarini1
Newbie
1042 Views
3 replies
1 likes

1042 Views
3 replies
1 likes

Payment

I wanted to do the free trial. Didn't like the difference since I don't use it and I cancelled it and it charged me anyway... I just need some one to help me. I would like my refund since I had to cancel it again. There was no sense in paying them ca...

Guillermo14garz
Newbie
I wanted to do the free trial. Didn't like the difference since I don't use it and I cancelled it and it charged me anyway... I just need some one to help me. I would like my refund since I had to ca...
2016-09-09 7:29:07 AM
250 Views
0 replies
0 likes

250 Views
0 replies
0 likes

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