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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70020 Views
  • 16 replies
  • 37 likes
  • 70020 Views
  • 16 replies
  • 37 likes

Ipod Touch wont download spotify

I have an old ipod touch I have been trying to download spotify on for work (I am an activities coordinator at a retirement home). I have spotify premium. It tells me I need iOS 7.0 or later to download the application. When I try to update my ipod, ...

  • Newbie
  • I have an old ipod touch I have been trying to download spotify on for work (I am an activities coordinator at a retirement home). I have spotify premium. It tells me I need iOS 7.0 or later to downl...
  • fexloguitar
  • Casual Listener
  • 2334 Views
  • 2 replies
  • 0 likes
  • 2334 Views
  • 2 replies
  • 0 likes

Error: When connecting to DAC volume goes to max (iPad)

For not apparent reason when I connect Spotify from the Devices menu with my external DAC for music playback (Hegel 160 amp) Spotify changes the iPad volume to its maximum setting! The volume limit on my iPad settings doesn't seem to work either. I h...

  • Visitor
  • For not apparent reason when I connect Spotify from the Devices menu with my external DAC for music playback (Hegel 160 amp) Spotify changes the iPad volume to its maximum setting! The&nbsp...
  • 504 Views
  • 0 replies
  • 0 likes
  • 504 Views
  • 0 replies
  • 0 likes

How do I get Spotify premium with iTunes gift card?

Hello, I have an iPhone and I have an iTunes gift card, which I added to my iTunes account. How do I upgrade to Premium using that money in my iTunes account? Like what are the steps. Because I can't find any option in the app for inapp purchases. An...

  • Regular
  • Hello, I have an iPhone and I have an iTunes gift card, which I added to my iTunes account. How do I upgrade to Premium using that money in my iTunes account? Like what are the steps. Because I can't...
  • 22vlesrrt2sfw36
  • Newbie
  • 168432 Views
  • 9 replies
  • 5 likes
  • 168432 Views
  • 9 replies
  • 5 likes

No sound iPhone 6, premium account

Dear Spotify,There have been several people wrote about this issue extensively already. But I can't locate any solution offered by your team, if you expect us to fork out for premium subscription, we expect the songs will play. I'm getting no sound, ...

  • Newbie
  • Dear Spotify, There have been several people wrote about this issue extensively already. But I can't locate any solution offered by your team, if you expect us to fork out for premium subscription, ...
  • 443 Views
  • 0 replies
  • 0 likes
  • 443 Views
  • 0 replies
  • 0 likes

Spotify won't play on one of my devices

I have two devices on my Spotify my PlayStation and my iPhone I activated a 7 day premium trial on my iPhone and when it expired I can no longer play music from a playlist on my phone but I can on my PlayStation what do I do

  • Newbie
  • I have two devices on my Spotify my PlayStation and my iPhone I activated a 7 day premium trial on my iPhone and when it expired I can no longer play music from a playlist on my phone but I can on my...
  • Claretal
  • Newbie
  • 551 Views
  • 2 replies
  • 0 likes
  • 551 Views
  • 2 replies
  • 0 likes

Lost premium although I have it

I have premium acc as ALP-100 from Vodafone but I do not have it at my iphone6.I have used sometimes and all of a sudden I lost it. I have checked from my gsm operator and (many times) and they confirmed that I am still premium acc for Spotify? Whom ...

  • Newbie
  • I have premium acc as ALP-100 from Vodafone but I do not have it at my iphone6. I have used sometimes and all of a sudden I lost it. I have checked from my gsm operator and (many times) and they con...
  • osornios
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Losing offline songs repeatedly

This just started yesterday, but after rebooting my phone, I had been logged out of Spotify and all my offline music had been purged from the cache, meaning it all had to be re-downloaded. Everything downloaded fine yesterday and I used Spotify all d...

  • Regular
  • This just started yesterday, but after rebooting my phone, I had been logged out of Spotify and all my offline music had been purged from the cache, meaning it all had to be re-downloaded.  Ever...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Can't login

I have internet connection but I can't login in the iPhone App. I type in the username and passwort, then i loads with the "three points" infinity.What can I do that i works?

  • Casual Listener
  • I have internet connection but I can't login in the iPhone App. I type in the username and passwort, then i loads with the "three points" infinity. What can I do that i works?
  • parvinghofli
  • Casual Listener
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Spotify interface

I have kept my Spotify up to date with the latest software but for some reason it will not update the app to the current interface. Where all of the search settings and browse and home are all at the bottom . Mine are still in the top left where you ...

  • Casual Listener
  • I have kept my Spotify up to date with the latest software but for some reason it will not update the app to the current interface. Where all of the search settings and browse and home are all at the...
  • Dwinkle23
  • Casual Listener
  • 651 Views
  • 2 replies
  • 0 likes
  • 651 Views
  • 2 replies
  • 0 likes

No Connection, can't log in

Since yesterday Spotify on iPhone and iPad cannot connect anymore. Followed the advice:restart the app - didn't helphard reboot the device - didn't helpdelete the Spotify App and install it fresh: Now can't log in anymore, obviously no connection to ...

  • Casual Listener
  • Since yesterday Spotify on iPhone and iPad cannot connect anymore. Followed the advice: restart the app - didn't help hard reboot the device - didn't help delete the Spotify App and install it fr...
  • jaempilang
  • Casual Listener
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Left Premium for Free - now can't play my music!

I'm in iOS and can log into my account no problem but since I stopped my Premium all my music and playlists are there but I can't play them. They are in a very dull white not the true light color. Yes, I logged in and our and I reinstalled the app co...

  • Casual Listener
  • I'm in iOS and can log into my account no problem but since I stopped my Premium all my music and playlists are there but I can't play them. They are in a very dull white not the true light color. Ye...
  • thxmvs
  • Music Fan
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Songs are not syncing from desktop to iPhone

So I have an older version of Spotify, version 0.8.5.1356. I've never had any major issues, besides sometimes my local files would not sync to my phone, but now I'm having a different problem. I was trying to sync some local files to my phone and imp...

  • Newbie
  • So I have an older version of Spotify, version 0.8.5.1356. I've never had any major issues, besides sometimes my local files would not sync to my phone, but now I'm having a different problem. I was ...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Sudden change in appearance & operation

Hi. I have Spotify Premium and use it on an iPad Air device. One of the main reasons I use it is (being a musician) to assist with learning songs so pausing and rewinding are essential operations. Suddenly in the last few days at some stage the playb...

  • Casual Listener
  • Hi. I have Spotify Premium and use it on an iPad Air device. One of the main reasons I use it is (being a musician) to assist with learning songs so pausing and rewinding are essential operations.&nb...
  • osornios
  • Spotify Star
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

Spotify Premium

I can´t install Spotify Premium, i have tried with 3 different Credit Cards and don't let me... Any suggestions?

  • Casual Listener
  • I can´t install Spotify Premium, i have tried with 3 different Credit Cards and don't let me... Any suggestions?
  • jaz1980
  • Casual Listener
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Can't play any songs offline if playlist is only partially downloaded (new bug).

When a playlist is set to 'available offline' but not all songs are downloaded then trying to access the playlist when no internet is available (airplane, abroad) does give 'not availably offline' warning and is not accessible, this is a new bug beca...

  • Regular
  • When a playlist is set to 'available offline' but not all songs are downloaded then trying to access the playlist when no internet is available (airplane, abroad) does give 'not availably offline' wa...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

How do I pay for premium through iTunes?

I bought a 15$ iTunes card and I'm trying to buy premium but it doesn't give me the option on Spotify. I tried going to in-app purchases and it still won't let me. Please help.

  • Newbie
  • I bought a 15$ iTunes card and I'm trying to buy premium but it doesn't give me the option on Spotify. I tried going to in-app purchases and it still won't let me. Please help.
  • Maxim
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

problems listening to music offline

I recently downloanded the spotify app to my ipod touch, joined spotify premium, and downloaded some albums. I can listen to the downloaded albums offline for a few hours, but after about 6 hours they disappear. They reappear as soon as I come home a...

  • Casual Listener
  • I recently downloanded the spotify app to my ipod touch, joined spotify premium, and downloaded some albums.  I can listen to the downloaded albums offline for a few hours, but after about 6 hou...
  • raven8
  • Casual Listener
  • 548 Views
  • 4 replies
  • 0 likes
  • 548 Views
  • 4 replies
  • 0 likes

Solved!! Lost 1/3 of my music?

Hi guys. I just updated to the newest version of Spotify and I've lost a solid chunk of my library.There are very few artists that I have more than 5 songs from, despite having multiple full albums previously. Any idea? I use Premium and have an iPho...

  • Casual Listener
  • Hi guys. I just updated to the newest version of Spotify and I've lost a solid chunk of my library. There are very few artists that I have more than 5 songs from, despite having multiple full albums...
  • MattSuda
  • Spotify Star
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

"Inspired By Your Recent Listening" is so inaccurate

On the Home Screen is the previously mentioned section. I NEVER listen to country music yet everytime I open the app there is at least 3 or 4 recommendations for country music playlist out of the 20 listed. Sometimes I've counted as many as 9. Why is...

  • Casual Listener
  • On the Home Screen is the previously mentioned section. I NEVER listen to country music yet everytime I open the app there is at least 3 or 4 recommendations for country music playlist out of the 20 ...
  • 457 Views
  • 0 replies
  • 0 likes
  • 457 Views
  • 0 replies
  • 0 likes

App crashes while im downloading songs

I Have downloaded all my songs and since then I have problems every time it download a new song in which Spotify crashes and get me on iPhone home menu and i have to run over Spotify and until it download every song it will stop crashing. What can I ...

  • Casual Listener
  • I Have downloaded all my songs and since then I have problems every time it download a new song in which Spotify crashes and get me on iPhone home menu and i have to run over Spotify and until it dow...
  • santiagosp00
  • Casual Listener
  • 1813 Views
  • 3 replies
  • 0 likes
  • 1813 Views
  • 3 replies
  • 0 likes