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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64394 Views
  • 16 replies
  • 37 likes
  • 64394 Views
  • 16 replies
  • 37 likes

Logged out after a certain time or reboot

I always get logged out after i reboot or after i max one day standby. Its really annoying cause i have to redownload the music every single time again and i don't always have a wifi. I already made some research and some people said it has something...

  • Newbie
  • I always get logged out after i reboot or after i max one day standby. Its really annoying cause i have to redownload the music every single time again and i don't always have a wifi. I already made ...
  • 337 Views
  • 0 replies
  • 1 likes
  • 337 Views
  • 0 replies
  • 1 likes

Offline mode not working

Hi, I get the attached message when trying to use offline mode. This happens when I switched to airplane mode or lose connection when on the underground. Anyone know what's causing this? One of the key selling points for me of premium just doesn't wo...

  • Newbie
  • Hi, I get the attached message when trying to use offline mode. This happens when I switched to airplane mode or lose connection when on the underground. Anyone know what's causing this? One of the k...
  • 687 Views
  • 0 replies
  • 0 likes
  • Offline listening
  • 687 Views
  • 0 replies
  • 0 likes

Can't buy premium with a apple card

I wanted to buy the premium and I bougth a apple card! When I went to buy it the only ways to buy it are paypal, credit card, and paysafe card!What do I do?

  • Newbie
  • I wanted to buy the premium and I bougth a apple card! When I went to buy it the only ways to buy it are paypal, credit card, and paysafe card! What do I do?
  • DylanDakota
  • Roadie
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Why not working the same

I got a year free of Spotify for buying an I phone 6 , it worked no problem until yesterday , now all of a sudden I'mSeeing ads, and I can't even press shuffle , I can't switch songs , this is rediculous , If I knew this I would have chose one of my ...

  • Newbie
  • I got a year free of Spotify for buying an I phone 6 , it worked no problem until yesterday , now all of a sudden I'm Seeing ads, and I can't even press shuffle , I can't switch songs , this is redi...
  • DylanDakota
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Spotify running

The playlist for Spotify running are not appearing on my iPhone even though I am connected to the Internet the section is completely blank. Please help

  • Regular
  • The playlist for Spotify running are not appearing on my iPhone even though I am connected to the Internet the section is completely blank. Please help
  • pvtsamoa
  • Newbie
  • 355 Views
  • 3 replies
  • 1 likes
  • 355 Views
  • 3 replies
  • 1 likes

Mi spotify no esta actualizado y no encuentro actualizacion en mi app store

Hola, necesitaria solucionar un problema que me esta molestando. Se trata de que mi spotify esta desactualizado con respecto a los de mi familia y amigos pero aunque este asi en mi app store no me aparece ninguna actualizacion y entro a la pagina web...

  • Newbie
  • Hola, necesitaria solucionar un problema que me esta molestando. Se trata de que mi spotify esta desactualizado con respecto a los de mi familia y amigos pero aunque este asi en mi app store no me ap...
  • 528 Views
  • 0 replies
  • 0 likes
  • 528 Views
  • 0 replies
  • 0 likes

Solved!! "Running" Genre/Mood Not Populating, Not Starting

Hi Team, On my iPhone 6 (latest version has been properly downloaded, restarted, etc), I can see "Running" as an option under Browse-->Genres/Moods, but none of the playlists load. Similarly, on my "Recently Played" menu, I can see the "Epic" Running...

  • Casual Listener
  • Hi Team,  On my iPhone 6 (latest version has been properly downloaded, restarted, etc), I can see "Running" as an option under Browse-->Genres/Moods, but none of the playlists load. Sim...
  • sasguigna
  • Casual Listener
  • 422 Views
  • 2 replies
  • 0 likes
  • 422 Views
  • 2 replies
  • 0 likes

Solved!! Missing music

All of my music (my songs, albums, and artists) have all disappeared from my library except for the few that I re-saved before I realized that I had lost all of my content. My playlists are still intact but none of the music is actually saved anymore...

  • Casual Listener
  • All of my music (my songs, albums, and artists) have all disappeared from my library except for the few that I re-saved before I realized that I had lost all of my content. My playlists are still int...
  • tomasrex
  • Roadie
  • 498 Views
  • 6 replies
  • 0 likes
  • 498 Views
  • 6 replies
  • 0 likes

Get premium button not appearing

On the IOS app, I am trying to upgrade from free to premium but when I look at my account on the settings page it says free but does not give me the option to upgrade.

  • Visitor
  • On the IOS app, I am trying to upgrade from free to premium but when I look at my account on the settings page it says free but does not give me the option to upgrade.
  • Jordi
  • Community Legend
  • 4352 Views
  • 5 replies
  • 2 likes
  • 4352 Views
  • 5 replies
  • 2 likes

Work from home keeps turning on

I used to have the song work from home in my spotify playlist but I deleted it a while back and after and ad or if im in shuffle mode whatever playllist im listening to "work from home" always turns on.... Please help me!

  • Newbie
  • I used to have the song work from home in my spotify playlist but I deleted it a while back and after and ad or if im in shuffle mode whatever playllist im listening to "work from home" always turns ...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Last.fm integration is flaky

Hi! I logged this under iOS, but it happens on the desktop too. It seems like last.fm integration just dies after some time. On my laptop, it sometimes would just stop scrobbling. This happens a lot when I leave my laptop on (and spotify running), an...

  • Newbie
  • Hi!   I logged this under iOS, but it happens on the desktop too.   It seems like last.fm integration just dies after some time. On my laptop, it sometimes would just stop scrobbling. T...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

all my music wont download to offline mode

i have an iphone 6s plus and it is updated to the latest software 9.3.3 and my spotify is updated also. i have good internet connection and i have more than 20gb of memory on my phone but still most of my music will not download like only 20% will do...

  • Newbie
  • i have an iphone 6s plus and it is updated to the latest software 9.3.3 and my spotify is updated also. i have good internet connection and i have more than 20gb of memory on my phone but still most ...
  • Karnage311
  • Regular
  • 352 Views
  • 2 replies
  • 1 likes
  • 352 Views
  • 2 replies
  • 1 likes

Sharing to Facebook

I have a playlist that I'm trying to share to my Facebook feed. WHen I first did it, it showed a preview picture (4 album covers of tracks on the list) and then the wrong playlist name. Now, it posts with a box that says "open.spotify.com." When on a...

  • Newbie
  • I have a playlist that I'm trying to share to my Facebook feed. WHen I first did it, it showed a preview picture (4 album covers of tracks on the list) and then the wrong playlist name. Now, it posts...
  • DylanDakota
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Playlist not in order

Please help me!!! My playlist is not in order! It is playing songs from all over!! Not in the order of my playlist!

  • Newbie
  • Please help me!!! My playlist is not in order! It is playing songs from all over!! Not in the order of my playlist!
  • Hubo
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Running Playlists (ALL OF THEM) have disappeared from the Running category on my iPhone app!

Hey there! I woke up for my run today, fired up my Runkeeper, and went to the "Running" category, and to my despair, ALL the running playlists had disspeared! No "Recommended for you" square, no "Indie Kick"... Nothing. Restarting the app did nothing...

  • Newbie
  • Hey there!   I woke up for my run today, fired up my Runkeeper, and went to the "Running" category, and to my despair, ALL the running playlists had disspeared! No "Recommended for you" square...
  • user-removed
  • Not applicable
  • 667 Views
  • 1 replies
  • 1 likes
  • Running gone
    Running with spotify
  • 667 Views
  • 1 replies
  • 1 likes

Local files will not play on devices, only on computer

I created a few files in Audacity, then set Spotify to recognize them and saw them listed on my desktop application. I can play them on my computer but I cannot play them on my devices. I have a Samsung S5 giving me "This track is not available" when...

  • Casual Listener
  • I created a few files in Audacity, then set Spotify to recognize them and saw them listed on my desktop application. I can play them on my computer but I cannot play them on my devices. I have a Sams...
  • kvonmeyer
  • Newbie
  • 1536 Views
  • 9 replies
  • 0 likes
  • 1536 Views
  • 9 replies
  • 0 likes

Local files in playlists

Hello, recent Spotify Premium user here. I have a bunch of local files on my iPhone. They have been correctly synched, and I can directly play them without any issues.The problem is when I try to add them to playlists. I always receive the message: "...

  • Visitor
  • Hello, recent Spotify Premium user here.   I have a bunch of local files on my iPhone. They have been correctly synched, and I can directly play them without any issues. The problem is when I...
  • Tjsh315
  • Music Fan
  • 397 Views
  • 2 replies
  • 1 likes
  • 397 Views
  • 2 replies
  • 1 likes

Iphone 5 issue

Iphone 5 issue. Battary is charging full.

  • Casual Listener
  • Iphone 5 issue. Battary is charging full.
  • Hubo
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

How do I know if I am playing songs offline?

If I'm off WIFI, how do I know when I can play the songs safely offline without using my cellular data? I see the green arrows next to the songs. Is this all I need to verify that they will play offline? Thanks!

  • Newbie
  • If I'm off WIFI, how do I know when I can play the songs safely offline without using my cellular data? I see the green arrows next to the songs. Is this all I need to verify that they will play offl...
  • mzwagemakers
  • Roadie
  • 809 Views
  • 1 replies
  • 0 likes
  • 809 Views
  • 1 replies
  • 0 likes

Dear Community. Last week (approx 14 July 2016), Spotify has changed itself on my phone. My playlist

Dear Community. Last week (approx 14 July 2016), Spotify has changed itself on my phone. My playlists were gone and my beloved special "Mix of the week" (under discovering) has disappeared too. All set to zero, although I have Premium and my bills ar...

  • Regular
  • Dear Community. Last week (approx 14 July 2016), Spotify has changed itself on my phone. My playlists were gone and my beloved special "Mix of the week" (under discovering) has disappeared too. All s...
  • grafagnes
  • Regular
  • 563 Views
  • 9 replies
  • 0 likes
  • 563 Views
  • 9 replies
  • 0 likes