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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62634 Views
  • 16 replies
  • 37 likes
  • 62634 Views
  • 16 replies
  • 37 likes

Spotify not working with sonos

I've just signed up to Spotify to use with Sonos. However, when I click to spotify through Sonos it keeps asking me to reverify my account. I do that but it still doesn't work.I read another post suggesting that I reboot my router and reinstall the s...

  • Newbie
  • I've just signed up to Spotify to use with Sonos. However, when I click to spotify through Sonos it keeps asking me to reverify my account.  I do that but it still doesn't work. I read anothe...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Can't jump to different point in track

Hi there, have Spotify premium on iOS and it has changed so when I click on the track currently playing I can no longer see the whole length of the track and navigate to a late part of the song. It just shows a list now 'next from songs' Help - why d...

  • Regular
  • Hi there, have Spotify premium on iOS and it has changed so when I click on the track currently playing I can no longer see the whole length of the track and navigate to a late part of the song. It j...
  • 420 Views
  • 0 replies
  • 0 likes
  • 420 Views
  • 0 replies
  • 0 likes

Unlocking crashes App

Greets!I have spotify on my iphone 6, iPad mini retina and iMac. I normally play music through Spotify osx desktop and control it from either iPhone or iPad however, when unlocking either one the app crashes. This happens frequently. The crash also h...

  • Music Fan
  • Greets! I have spotify on my iphone 6, iPad mini retina and iMac. I normally play music through Spotify osx desktop and control it from either iPhone or iPad however, when unlocking either one the a...
  • 363 Views
  • 0 replies
  • 0 likes
  • 363 Views
  • 0 replies
  • 0 likes

Unknown Song FIle

Hello! I'm trying to get my songs to sync with my phone (for offline download), and I'm trying to delete a song that's a local file on my computer. It's not letting me delete it, and when I removed it from the playlist on my computer, it still stayed...

  • Newbie
  • Hello! I'm trying to get my songs to sync with my phone (for offline download), and I'm trying to delete a song that's a local file on my computer. It's not letting me delete it, and when I removed i...
  • Astame
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Will I be able to use my Spotify premium in countries where Spotify isn't available?

I'll be travelling to Bosnia and I'll be staying there for a month and Spotiy isn't available there, will I still be able to use my Spotify? (I have premium)

  • Newbie
  • I'll be travelling to Bosnia and I'll be staying there for a month and Spotiy isn't available there, will I still be able to use my Spotify? (I have premium)
  • osornios
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Not playing / randomly muting, major issue

Just today my app on my iPhone 6 seemed to stop working. Tracks will either not play at all, if if they do just before the halfway mark the sound cuts out with the time bar still going and nothing I do helps besides going back to the beginning of the...

  • Casual Listener
  • Just today my app on my iPhone 6 seemed to stop working. Tracks will either not play at all, if if they do just before the halfway mark the sound cuts out with the time bar still going and nothing I ...
  • april453
  • Newbie
  • 971 Views
  • 4 replies
  • 0 likes
  • 971 Views
  • 4 replies
  • 0 likes

erro na conta

Antes eu era o administrador de uma conta familiar, agora houve um problema que as outras subcontas sairam do plano, a miha conta continuou porém eu nao apareço mais como o administrador da conta Caso saibam a sulução para o problema, ajudem por favo...

  • Newbie
  • Antes eu era o administrador de uma conta familiar, agora houve um problema que as outras subcontas sairam do plano, a miha conta continuou porém eu nao apareço mais como o administrador da conta &n...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Solved!! I renewed my premium subscription but it still says my last payment didn't work.

Apparently there were two subscriptions but one was from a while ago but this is the same account I've had forever. Can I get a refund or something.

  • Casual Listener
  • Apparently there were two subscriptions but one was from a while ago but this is the same account I've had forever. Can I get a refund or something.
  • Astame
  • Community Legend
  • 1121 Views
  • 3 replies
  • 0 likes
  • 1121 Views
  • 3 replies
  • 0 likes

Solved!! Stuck on free mode but I paid by AppStore my new

I paid to go on premium by the AppStore but my account is still on free mode. It's illegal to make people pay and not give them what they paid for. Here is a proof that I paid today

  • Casual Listener
  • I paid to go on premium by the AppStore but my account is still on free mode. It's illegal to make people pay and not give them what they paid for. Here is a proof that I paid today
  • Astame
  • Community Legend
  • 1272 Views
  • 3 replies
  • 0 likes
  • 1272 Views
  • 3 replies
  • 0 likes

Premium

I paid for premium for 3 months and it's not letting me use it without data... I logged out 2 times and nothing happened...

  • Newbie
  • I paid for premium for 3 months and it's not letting me use it without data... I logged out 2 times and nothing happened...
  • osornios
  • Spotify Star
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Push notifications don't work

I have push notifications turned on, but I don't get them.

  • Regular
  • I have push notifications turned on, but I don't get them.
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Menu button in full screen missing on iPad min 4

Viewing the currently playing song on an iPad mini 4 in full screen mode vertically doesn't show the menu button. My guess is that the app is not configured for iPad minis? I am running iOS 9.3.2(13F69). I am a premium member with app version 5.7.0.1...

  • Newbie
  • Viewing the currently playing song on an iPad mini 4 in full screen mode vertically doesn't show the menu button. My guess is that the app is not configured for iPad minis? I am running iOS 9.3.2(13F...
  • 455 Views
  • 0 replies
  • 0 likes
  • 455 Views
  • 0 replies
  • 0 likes

Spotify doesn't work with wifi

Hi I used to love Spotify but recently I find it's the worst. First I couldn't stream songs while I was on my home wifi. I was forced to use my data to get any kind of music to stream. It says I am "offline" but I am not. This is not a problem with m...

  • Newbie
  • Hi I used to love Spotify but recently I find it's the worst. First I couldn't stream songs while I was on my home wifi. I was forced to use my data to get any kind of music to stream. It says I am "...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Solved!! Can't listen to the songs i want

I just bought an iPOD touch 5th generation and installed spotify (not premium) and I can't listen to the songs that I actually want, I can only press the "shuffle playback" and if I keep holding the song I actually want, it only gives me an example o...

  • Casual Listener
  • I just bought an iPOD touch 5th generation and installed spotify (not premium) and I can't listen to the songs that I actually want, I can only press the "shuffle playback" and if I keep holding the ...
  • jameshoonigan
  • Casual Listener
  • 745 Views
  • 2 replies
  • 0 likes
  • 745 Views
  • 2 replies
  • 0 likes

Spotify Completely unusable on iPhone

I have spotify Premium, which seems to be fine on my Mac desktop. But the iPhone app will not run for more than about 60 seconds before freezing and crashing. I have managed to download some tracks by restarting multiple times, and even they will not...

  • Visitor
  • I have spotify Premium, which seems to be fine on my Mac desktop. But the iPhone app will not run for more than about 60 seconds before freezing and crashing. I have managed to download some tracks b...
  • user-removed
  • Not applicable
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Help

I paid for the premium but it doesn't work

  • Newbie
  • I paid for the premium but it doesn't work
  • Astame
  • Community Legend
  • 7797 Views
  • 1 replies
  • 0 likes
  • 7797 Views
  • 1 replies
  • 0 likes

Cambio de pais

Buenas tardes. Saqué mi cuenta cuando estaba en Colombia, me mudé un año a UK y no sé cómo ahora mi cuenta es de allá y no he podido cambiarla a Colombia nuevamente. Podría alguien ayudarme?

  • Newbie
  • Buenas tardes. Saqué mi cuenta cuando estaba en Colombia, me mudé un año a UK y no sé cómo ahora mi cuenta es de allá y no he podido cambiarla a Colombia nuevamente. Podría alguien ayudarme?
  • DasPeter
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Downloaded songs not listed when listening offline

I have downloaded my songs to listen offline on my iPod Touch. Recently the problem has been that when I open the app for the first time, the songs aren't listed on "Your songs" as they used to be, so I can't access my full list of songs. I have to s...

  • Newbie
  • I have downloaded my songs to listen offline on my iPod Touch.   Recently the problem has been that when I open the app for the first time, the songs aren't listed on  "Your songs" as the...
  • Astame
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Offline mode

Hello, if I get the premium account to use offline mode, where the app save the music? I want to use it on my iphone but is just a 16GB model.

  • Newbie
  • Hello, if I get the premium account to use offline mode, where the app save the music? I want to use it on my iphone but is just a 16GB model.
  • ravxl
  • Gig Goer
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes