Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69358 Views
  • 16 replies
  • 37 likes
  • 69358 Views
  • 16 replies
  • 37 likes

Can't log into Spotify

I'm from the US. Never left the country and I've had Spotify for a very long time but recently it says I can only use it abroud for 14 days and when I try to change my country because that's what I've been reading to do it doesn't give me any other o...

  • Newbie
  • I'm from the US. Never left the country and I've had Spotify for a very long time but recently it says I can only use it abroud for 14 days and when I try to change my country because that's what I'v...
  • Bittencourt
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

3 month for 99p

I have paid my money to get the offer and they have took the money but haven't upgraded me to premium any ideas any thanks

  • Newbie
  • I have paid my money to get the offer and they have took the money but haven't upgraded me to premium any ideas any thanks
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Perpetually awaiting download.

I bought membership today solely to be able to download my playlist for when I go on holidays tomorrow. What would be nice is if there were a way to check what exactly it is waiting on. The device is recognized by the computer, and yet blank.

  • Newbie
  • I bought membership today solely to be able to download my playlist for when I go on holidays tomorrow. What would be nice is if there were a way to check what exactly it is waiting on. The device is...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Spotify used all my battery in around an hour. Phone also got very hot.

I just noticed my phone getting very hot in my pocket. Pulled it out to find Spotify had reduced my phone from 100% to under 10% with just over an hour of streaming. Quick visit to the battery settings showed Spotify had used a large percentage in ba...

  • Roadie
  • I just noticed my phone getting very hot in my pocket.  Pulled it out to find Spotify had reduced my phone from 100% to under 10% with just over an hour of streaming.  Quick visit to the ba...
  • 442 Views
  • 0 replies
  • 0 likes
  • 442 Views
  • 0 replies
  • 0 likes

I own two phones...Can't use both?

I own two iPhones. Both are logged into my premium account. I was listening on headphones on my work phone, and I handed my personal phone to my wife, she opened Spotify and low and behold the app won't allow me to play music on more than one device ...

  • Casual Listener
  • I own two iPhones. Both are logged into my premium account. I was listening on headphones on my work phone, and I handed my personal phone to my wife, she opened Spotify and low and behold the app wo...
  • MattSuda
  • Spotify Star
  • 763 Views
  • 2 replies
  • 0 likes
  • 763 Views
  • 2 replies
  • 0 likes

Volume limiter

Is there a way to limit the max volume so it doesn't damage my hearing if it is accidentaly turned up too loud? I am trying to protect my hearing and I have a bad habit of listening to very loud music and a max limit for ouput decibels would be very ...

  • Casual Listener
  • Is there a way to limit the max volume so it doesn't damage my hearing if it is accidentaly turned up too loud? I am trying to protect my hearing and I have a bad habit of listening to very loud musi...
  • 645 Views
  • 0 replies
  • 5 likes
  • 645 Views
  • 0 replies
  • 5 likes

Trying to get premium for £0.99 but won't work

Hi I'm trying to get the 3 month trial for 99p but I've tried several times to a pay with with PayPal but it says it's going back to the business page and won't upgrade???? Can someone help. I used my PayPal to pay for my sisters premium trial too? W...

  • Casual Listener
  • Hi I'm trying to get the 3 month trial for 99p but I've tried several times to a pay with with PayPal but it says it's going back to the business page and won't upgrade???? Can someone help. I used m...
  • Astame
  • Community Legend
  • 502 Views
  • 3 replies
  • 0 likes
  • 502 Views
  • 3 replies
  • 0 likes

Waze stops Spotify

Hi,Since the iOS 9.0 update Spotify player is stopped after Waze spoke. When Wase is back silenced the Spotify music player don't restart to play.No problem occurs with Apple Music.First I play SpotifyThen I run WazeWaze spoke then Spotify stop and n...

  • Casual Listener
  • Hi, Since the iOS 9.0 update Spotify player is stopped after Waze spoke. When Wase is back silenced the Spotify music player don't restart to play. No problem occurs with Apple Music. First I pl...
  • Puuwik
  • Newbie
  • 4918 Views
  • 5 replies
  • 1 likes
  • Spotify stops
    Waze
  • 4918 Views
  • 5 replies
  • 1 likes

Spotify not working with sonos

I've just signed up to Spotify to use with Sonos. However, when I click to spotify through Sonos it keeps asking me to reverify my account. I do that but it still doesn't work.I read another post suggesting that I reboot my router and reinstall the s...

  • Newbie
  • I've just signed up to Spotify to use with Sonos. However, when I click to spotify through Sonos it keeps asking me to reverify my account.  I do that but it still doesn't work. I read anothe...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

Can't jump to different point in track

Hi there, have Spotify premium on iOS and it has changed so when I click on the track currently playing I can no longer see the whole length of the track and navigate to a late part of the song. It just shows a list now 'next from songs' Help - why d...

  • Regular
  • Hi there, have Spotify premium on iOS and it has changed so when I click on the track currently playing I can no longer see the whole length of the track and navigate to a late part of the song. It j...
  • 428 Views
  • 0 replies
  • 0 likes
  • 428 Views
  • 0 replies
  • 0 likes

Unlocking crashes App

Greets!I have spotify on my iphone 6, iPad mini retina and iMac. I normally play music through Spotify osx desktop and control it from either iPhone or iPad however, when unlocking either one the app crashes. This happens frequently. The crash also h...

  • Music Fan
  • Greets! I have spotify on my iphone 6, iPad mini retina and iMac. I normally play music through Spotify osx desktop and control it from either iPhone or iPad however, when unlocking either one the a...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Unknown Song FIle

Hello! I'm trying to get my songs to sync with my phone (for offline download), and I'm trying to delete a song that's a local file on my computer. It's not letting me delete it, and when I removed it from the playlist on my computer, it still stayed...

  • Newbie
  • Hello! I'm trying to get my songs to sync with my phone (for offline download), and I'm trying to delete a song that's a local file on my computer. It's not letting me delete it, and when I removed i...
  • Astame
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Will I be able to use my Spotify premium in countries where Spotify isn't available?

I'll be travelling to Bosnia and I'll be staying there for a month and Spotiy isn't available there, will I still be able to use my Spotify? (I have premium)

  • Newbie
  • I'll be travelling to Bosnia and I'll be staying there for a month and Spotiy isn't available there, will I still be able to use my Spotify? (I have premium)
  • osornios
  • Spotify Star
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Not playing / randomly muting, major issue

Just today my app on my iPhone 6 seemed to stop working. Tracks will either not play at all, if if they do just before the halfway mark the sound cuts out with the time bar still going and nothing I do helps besides going back to the beginning of the...

  • Casual Listener
  • Just today my app on my iPhone 6 seemed to stop working. Tracks will either not play at all, if if they do just before the halfway mark the sound cuts out with the time bar still going and nothing I ...
  • april453
  • Newbie
  • 982 Views
  • 4 replies
  • 0 likes
  • 982 Views
  • 4 replies
  • 0 likes

erro na conta

Antes eu era o administrador de uma conta familiar, agora houve um problema que as outras subcontas sairam do plano, a miha conta continuou porém eu nao apareço mais como o administrador da conta Caso saibam a sulução para o problema, ajudem por favo...

  • Newbie
  • Antes eu era o administrador de uma conta familiar, agora houve um problema que as outras subcontas sairam do plano, a miha conta continuou porém eu nao apareço mais como o administrador da conta &n...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Solved!! I renewed my premium subscription but it still says my last payment didn't work.

Apparently there were two subscriptions but one was from a while ago but this is the same account I've had forever. Can I get a refund or something.

  • Casual Listener
  • Apparently there were two subscriptions but one was from a while ago but this is the same account I've had forever. Can I get a refund or something.
  • Astame
  • Community Legend
  • 1139 Views
  • 3 replies
  • 0 likes
  • 1139 Views
  • 3 replies
  • 0 likes

Solved!! Stuck on free mode but I paid by AppStore my new

I paid to go on premium by the AppStore but my account is still on free mode. It's illegal to make people pay and not give them what they paid for. Here is a proof that I paid today

  • Casual Listener
  • I paid to go on premium by the AppStore but my account is still on free mode. It's illegal to make people pay and not give them what they paid for. Here is a proof that I paid today
  • Astame
  • Community Legend
  • 1287 Views
  • 3 replies
  • 0 likes
  • 1287 Views
  • 3 replies
  • 0 likes