Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52516 Views
  • 16 replies
  • 36 likes
  • 52516 Views
  • 16 replies
  • 36 likes

TRIED EVERYTHING playlists still missing

I went into the app and it was clear, none of okay play lists were there. I went online and checked around, they recommended deleting it and logging in again. That made it worse. Now there's just recently played rather than my playlists. I can only g...

  • Newbie
  • ...ecently played rather than my playlists. I can only get my public ones back because I can search them up but my others are very important to me!  I checked the recover playlists, logged in and o...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Solved!! In Your Music, sort order of albums and artists beginning with "The" is bugged

In iOS app, using Your Music, the albums or artists (both are sorted by artists) beginning with the word "The" are sorted in wrong order. I believe the idea has been that the word "The" is ignored when sorting, but the implementation is bugged, as it...

  • Regular
  •   In iOS app, using Your Music, the albums or artists (both are sorted by artists) beginning with the word "The" are sorted in wrong order. I believe the idea has been that the word "The" is ig...
  • synchronos
  • Regular
  • 1354 Views
  • 8 replies
  • 1 likes
  • 1354 Views
  • 8 replies
  • 1 likes

Playlist changed from being available offline by itself. Bug or something else?

I logged into my account via a freshly installed iPhone app on a freshly restored iPhone running iOS 9.3.2 (the latest). After I logged in, I ensured that all my playlists would be able to be listened to in offline mode by sliding the bar to green ne...

  • Casual Listener
  • I logged into my account via a freshly installed iPhone app on a freshly restored iPhone running iOS 9.3.2 (the latest). After I logged in, I ensured that all my playlists would be able to be listene...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Premium

I paid for premium through iTunes but my subscription still says free. I used the verification link and it also says free there too. How do I change it?!?!! It's already paid for through July I checked in settings on my iPhone6s plus.

  • Casual Listener
  • I paid for premium through iTunes but my subscription still says free. I used the verification link and it also says free there too. How do I change it?!?!! It's already paid for through July I check...
  • Jayciekodama
  • Casual Listener
  • 396 Views
  • 2 replies
  • 0 likes
  • 396 Views
  • 2 replies
  • 0 likes

Connect let's me play songs on remote WiFi network 100 km away

I went to my mother-in-law last weekend, on her WiFi network I could connect to her radio via Spotify Connect, having some fun with it with my children showing her a little dance. Now I'm home again (100 km away) her radio still is in the 'devices' l...

  • Newbie
  • I went to my mother-in-law last weekend, on her WiFi network I could connect to her radio via Spotify Connect, having some fun with it with my children showing her a little dance.   Now I'm ho...
  • 333 Views
  • 0 replies
  • 0 likes
  • Connect DIFFERENT WIFI NETWORK
  • 333 Views
  • 0 replies
  • 0 likes

Premium

I renewed my Spotify subscription for $12.99 through iTunes two days ago. I was charged for it, but my Spotify has not transitioned to Premium yet. I have deleted and redownloaded the app twice. I have tried logging in with different usernames and em...

  • Newbie
  • I renewed my Spotify subscription for $12.99 through iTunes two days ago. I was charged for it, but my Spotify has not transitioned to Premium yet. I have deleted and redownloaded the app twice. I ha...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

1 week trial question

Hey! I have a question for all those people who did the week long trial. I'm a huge fan of this band, and I have their playlist set for offline. I'm just wondering, if my trial ends, will the downloaded playlist get erased or no?

  • Casual Listener
  • Hey! I have a question for all those people who did the week long trial. I'm a huge fan of this band, and I have their playlist set for offline. I'm just wondering, if my trial ends, will the downloa...
  • Bittencourt
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Exclusive
    Trial
  • 375 Views
  • 1 replies
  • 0 likes

No Local Files showing on Spotify on my iPad

I cannot get Spotify on my iPad to list the CDs I've ripped to my iTunes library. I followed the instructions from Spotify but they have not worked. I've reinstalled iTunes and Spotify on my Windows 10 laptop and reinstalled Spotify on my iPad but it...

  • Newbie
  • I cannot get Spotify on my iPad to list the CDs I've ripped to my iTunes library.  I followed the instructions from Spotify but they have not worked. I've reinstalled iTunes and Spotify on my Wi...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

How

I can't figure out how to renew my premium Spotify using my app because I want to use my iTunes account to pay

  • Newbie
  • I can't figure out how to renew my premium Spotify using my app because I want to use my iTunes account to pay
  • osornios
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Downloading music to device stops after 2-3 songs

On my iPhone 6S, when I try to download an album (make it available offline), it will download the first 2-3 songs, and then no more. The only way to get it to download more songs, is to completly close the app and open it again, at which point it wi...

  • Newbie
  • On my iPhone 6S, when I try to download an album (make it available offline), it will download the first 2-3 songs, and then no more.  The only way to get it to download more songs, is to comple...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

why iPhone app doesn't rotate?

My car has a great place to put my iPhone in horizontal position, where it stays connected to the usb sound system and charges... works fine with Waze and other apps, but not so well with Spotify... Any ideas on how to unleash a rotated song view?

  • Music Fan
  • My car has a great place to put my iPhone in horizontal position, where it stays connected to the usb sound system and charges... works fine with Waze and other apps, but not so well with Spotify... ...
  • dylan_grey
  • Roadie
  • 3479 Views
  • 7 replies
  • 0 likes
  • 3479 Views
  • 7 replies
  • 0 likes

Spotify on iPhone deleted all saved content

Hey, my spotify randomly deleted about 4GB of saved music on my phone... I'm wondering if there's anyway that I can recover it without having to indivudually find each album? Thanks!

  • Newbie
  • Hey, my spotify randomly deleted about 4GB of saved music on my phone... I'm wondering if there's anyway that I can recover it without having to indivudually find each album?   Thanks!
  • dylan_grey
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Getting the Spotify "Ring Around"

Sorry this is redudent but... I am TRYING to log onto Spotify WITHOUT Facebook. I am deactivating my Facebook account. So, as I am trying to get around logging in w/o fb, I feel I am getting the "ring around" from Spotify and their information pages....

  • Newbie
  • Sorry this is redudent but... I am TRYING to log onto Spotify WITHOUT Facebook. I am deactivating my Facebook account. So, as I am trying to get around logging in w/o fb, I feel I am getting the "rin...
  • dylan_grey
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Missing songs and albums

Hey, why are some of the songs aren't available on spotify?

  • Newbie
  • Hey, why are some of the songs aren't available on spotify?
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Spotify on more than one device - add't sub' paid

Hi, I'm new to the community, on my phone and haven't really searched for an answer. So apologies if this has been covered before...Anyway, well over a month ago I upgraded my premium package so that I could hear on an additional device. I share Spot...

  • Newbie
  • Hi, I'm new to the community, on my phone and haven't really searched for an answer. So apologies if this has been covered before... Anyway, well over a month ago I upgraded my premium package so ...
  • dylan_grey
  • Roadie
  • 442 Views
  • 1 replies
  • 0 likes
  • Help required please
  • 442 Views
  • 1 replies
  • 0 likes

Cancel

I'm trying to cancel my spotify premium free trail but when i go to subscription and payment and look for the option to update details so i can cancel my account it's not there.

  • Newbie
  • I'm trying to cancel my spotify premium free trail but when i go to subscription and payment and look for the option to update details so i can cancel my account it's not there.
  • dylan_grey
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

My Spotify name is not searchable on Spotify and my friends can't find me.

Hi, for some reason my friends can't find me when they search my username on Spotify!We have a premium family account.Any ideas?Thanks.

  • Newbie
  • Hi, for some reason my friends can't find me when they search my username on Spotify! We have a premium family account. Any ideas? Thanks.
  • osornios
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Spotify premium with app store

I always upgrade my spotify to premium on my Iphone with my App store credit. This week i tried to upgrade again but it didn't work.does anyone know why this is impossible?

  • Newbie
  • I always upgrade my spotify to premium on my Iphone with my App store credit.  This week i tried to upgrade again but it didn't work. does anyone know why this is impossible?
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Tracks repeating in playlists on Connect

Hi there,I use Spotify connect to play playlists from my phone, and notice that when I play any playlist, it will not play the songs in order, and repeat songs that have played already even when shuffle mode is off. The expected song order would be 1...

  • Newbie
  • Hi there, I use Spotify connect to play playlists from my phone, and notice that when I play any playlist, it will not play the songs in order, and repeat songs that have played already even when ...
  • ajspeight1987
  • Newbie
  • 2710 Views
  • 7 replies
  • 1 likes
  • Connect
    playback
    Playlists
  • 2710 Views
  • 7 replies
  • 1 likes

Can't buy Premium on iOS

Hi, for the past 7 month, I've been always buying Itunes cards to pay my spotify. As usual, I did the same thing this month. But now I just can't buy it anymore and I don't know why. Can someone help me so I can continue using Spotify buying it on my...

  • Newbie
  • Hi, for the past 7 month, I've been always buying Itunes cards to pay my spotify. As usual, I did the same thing this month. But now I just can't buy it anymore and I don't know why. Can someone help...
  • Bittencourt
  • Spotify Star
  • 2133 Views
  • 1 replies
  • 0 likes
  • 2133 Views
  • 1 replies
  • 0 likes