Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62622 Views
  • 16 replies
  • 37 likes
  • 62622 Views
  • 16 replies
  • 37 likes

Problème de connexion Musixmatch

Bonjour,Musixmatch ne reconnait pas mon compte Spotify, ça fonctionne pourtant avec un autre compte que le mien ! Que faut-il faire ?Merci d'avance !

  • Newbie
  • Bonjour, Musixmatch ne reconnait pas mon compte Spotify, ça fonctionne pourtant avec un autre compte que le mien ! Que faut-il faire ? Merci d'avance !
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium

I´m trying to buy Spotify Premium, but every time that I finalize the card error, but I know that´s everything okay with my card. What I need to do?

  • Newbie
  • I´m trying to buy Spotify Premium, but every time that I finalize the card error, but I know that´s everything okay with my card. What I need to do?
  • meahtenoha
  • Spotify
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Não consigo baixar playlist

Em certo momento eu não sou capaz de baixar nenhuma música a mais, sou obrigado a deletar uma playlist e adicionar a que eu desejo, mesmo sendo que meu iPod contém 12gb de espaço livre.

  • Casual Listener
  • Em certo momento eu não sou capaz de baixar nenhuma música a mais, sou obrigado a deletar uma playlist e adicionar a que eu desejo, mesmo sendo que meu iPod contém 12gb de espaço livre.
  • Bittencourt
  • Spotify Star
  • 2074 Views
  • 4 replies
  • 0 likes
  • ipod
    Playlist download problem
  • 2074 Views
  • 4 replies
  • 0 likes

no more inbox in spotify iOS app?

One of the big reasons I subscribe to Spotify's premium service is convenience, which also includes ability to send and receive songs/recommendations from friends. It appears the inbox feature has been removed -- I can't find it anywhere in the app. ...

  • Music Fan
  • One of the big reasons I subscribe to Spotify's premium service is convenience, which also includes ability to send and receive songs/recommendations from friends.    It appears the inbox...
  • 313 Views
  • 0 replies
  • 1 likes
  • 313 Views
  • 0 replies
  • 1 likes

Can't download app

I have spotify premium on my PC, but can't download app to my iPhone;(Probably because beforey Apple ID was registered in Russia, now I changed address but it's still the same, I even don't have app in my apple storeAny solution?

  • Casual Listener
  • I have spotify premium on my PC, but can't download app to my iPhone;( Probably because beforey Apple ID was registered in Russia, now I changed address but it's still the same, I even don't have ap...
  • Bittencourt
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Sometimes unable to play downloaded songs.

I am a premium account holder, and every now and again I am unable to play any downloaded songs when I am not in a wifi area.I can play them most of the time, but sometimes the available offline button is moved to the left and I cant play them. When ...

  • Newbie
  • I am a premium account holder, and every now and again I am unable to play any downloaded songs when I am not in a wifi area. I can play them most of the time, but sometimes the available offline bu...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

My iPhone app doesn't recognize my Premium account anymore

Hi, I have never before had problems with Spotify app for iPhone (well except app crashing every now and then, but that has improved). I started having problems with my Premium account. I upgraded to Premium account some time ago, and I have been usi...

  • Casual Listener
  • Hi,   I have never before had problems with Spotify app for iPhone (well except app crashing every now and then, but that has improved). I started having problems with my Premium account. I up...
  • kriznikb
  • Casual Listener
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

No premium button

I normally buy Spotify premium off my iPhone using iTunes gift cards. But for the past month I have not been able to because when I got to "account" in settings the "get premium" button/option isn't there. It only displays "subscription - Free". I've...

  • Newbie
  • I normally buy Spotify premium off my iPhone using iTunes gift cards. But for the past month I have not been able to because when I got to "account" in settings the "get premium" button/option isn't ...
  • haren
  • Newbie
  • 628 Views
  • 2 replies
  • 1 likes
  • 628 Views
  • 2 replies
  • 1 likes

Logging in

Hi I can't log in I broke my phone and lost my account information but I pay for it for can I recover my account? And emailing then doesn't help they say to come here Someone help I'm wasting my money and I want my music back!

  • Newbie
  • Hi I can't log in I broke my phone and lost my account information but I pay for it for can I recover my account? And emailing then doesn't help they say to come here Someone help I'm wasting my mone...
  • prinzmaus
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Can't open playlist from Facebook mobile app

Hello, The link I am using to share a playlist on the Facebook mobile app is not working properly. It is continually saying on the app that Spotify cannot open the link. I am trying to make a collaborative playlist for my Facebook friends to add song...

  • Casual Listener
  • Hello,   The link I am using to share a playlist on the Facebook mobile app is not working properly. It is continually saying on the app that Spotify cannot open the link.   I am trying...
  • iamleek
  • Community Legend
  • 1034 Views
  • 4 replies
  • 0 likes
  • 1034 Views
  • 4 replies
  • 0 likes

Sorry. This radio station cannot be started. Please try later

I get this error message when I try to add the group "Dream Junkies" as a Artsit Radio station. I tried in on my computer Windows 7 and on my cell phone which android 5.1.1. Also my person laptop which is Windows 10.

  • Visitor
  • I get this error message when I try to add the group "Dream Junkies" as a Artsit Radio station. I tried in on my computer Windows 7 and on my cell phone which android 5.1.1. Also my person laptop whi...
  • 421 Views
  • 0 replies
  • 0 likes
  • 421 Views
  • 0 replies
  • 0 likes

My iPhone has 106gb free and Spotify won't sync the mp3s from my desktop

Hi, Please help. I have 106gb free on my iphone. I have many mp3 songs in my playlist. But spotify won't sync them. When I click on that missing mp3 file on my phone, the song plays on my computer! Why won't it download and sync on my phone? Thanks! ...

  • Newbie
  •   Hi, Please help.    I have 106gb free on my iphone.  I have many mp3 songs in my playlist.  But spotify won't sync them.    When I click on that missing mp3 ...
  • osornios
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

NO NOTIFICATION when a playlist I follow has songs added to it.

My friends and I follow eachothers playlists. We add songs to it multiple times a week. We used to receive a notification whenever a song was added e.g. [song] by [artist] was added to [playlist] but I, and many of my friends, haven't received these ...

  • Newbie
  • My friends and I follow eachothers playlists. We add songs to it multiple times a week. We used to receive a notification whenever a song was added e.g. [song] by [artist] was added to [playlist] but...
  • osornios
  • Spotify Star
  • 1586 Views
  • 1 replies
  • 0 likes
  • 1586 Views
  • 1 replies
  • 0 likes

Solved!! Sleep Timer

Is there a sleep timer function for Spotify on iPhone? If not it would be a great idea.

  • Casual Listener
  • Is there a sleep timer function for Spotify on iPhone? If not it would be a great idea.
  • Wainwda
  • Newbie
  • 91995 Views
  • 5 replies
  • 4 likes
  • 91995 Views
  • 5 replies
  • 4 likes

Spotify keeps restarting the song every second

Every time I try to play a song, Spotify keeps restarting the song over and over again nonstop or it keeps switching to the next song every second. I am unable to listen to any music because it restarts/switches every second. I have tried deleting th...

  • Newbie
  • Every time I try to play a song, Spotify keeps restarting the song over and over again nonstop or it keeps switching to the next song every second. I am unable to listen to any music because it resta...
  • 1044 Views
  • 0 replies
  • 0 likes
  • 1044 Views
  • 0 replies
  • 0 likes

HELP

my Spotify account isn't on premium even though when I check my apple account it say that I am. I paid the fee for this month already but it would not activate my Spotify

  • Newbie
  • my Spotify account isn't on premium even though when I check my apple account it say that I am. I paid the fee for this month already but it would not activate my Spotify
  • MattSuda
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Premium

I clicked the link to buy 3 months for 0,99€But when i payed, i payed 10€ and now i have spotify just for one month but normally i should pay 0,99€ for 3 month. Pls help me

  • Casual Listener
  • I clicked the link to buy 3 months for 0,99€ But when i payed, i payed 10€ and now i have spotify just for one month but normally i should pay 0,99€ for 3 month. Pls help me
  • Bittencourt
  • Spotify Star
  • 727 Views
  • 6 replies
  • 0 likes
  • 727 Views
  • 6 replies
  • 0 likes

Cannot go premium

Hi there i'm janmarc from philippines. Im wondering why can't i go premium i am a globe sim user and i'm planning to pay via load balance, i already filled the form then spotify did not send me any PIN so that i can go premium.please help thanx

  • Newbie
  • Hi there i'm janmarc from philippines. Im wondering why can't i go premium i am a globe sim user and i'm planning to pay via load balance, i already filled the form then spotify did not send me any P...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes