Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69221 Views
  • 16 replies
  • 37 likes
  • 69221 Views
  • 16 replies
  • 37 likes

Spotify to bypass IOS sleep timer in near future? Slow sync fixes?

Firstly, i've done the rounds of different music streaming services and by far, Spotify has come out as the best for it's ease of use, suggested music, and app performance, just to name a few. Love it! I recently moved to iPhone from Android expectin...

  • Newbie
  • Firstly, i've done the rounds of different music streaming services and by far, Spotify has come out as the best for it's ease of use, suggested music, and app performance, just to name a few. Love i...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

I have Spotify premium on my iPad but not on my Iphone

I have been using Spotify on my iPad for a while now and I decide to have premium so, I have been using premium for a few months now. But, then I got anew iPhone and got Spotify but I cannot use Spotify premium on it but it still works on my iPad. H ...

  • Newbie
  • I have been using Spotify on my iPad for a while now and I decide to have premium so, I have been using premium for a few months now. But, then I got anew iPhone and got Spotify but I cannot use Spot...
  • osornios
  • Spotify Star
  • 2146 Views
  • 2 replies
  • 0 likes
  • 2146 Views
  • 2 replies
  • 0 likes

Spotify in car - USB

Hello, I have a 2011 Nissan Maxima and I was using a USB cable to listen to Spotify on my iPhone. Been with this service for at least 2 years, never had any issues. Suddenly, since last week... I cannot listen in my car anymore... "There is no song" ...

  • Casual Listener
  • Hello,   I have a 2011 Nissan Maxima and I was using a USB cable to listen to Spotify on my iPhone. Been with this service for at least 2 years, never had any issues. Suddenly, since last week...
  • projectloud
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

Solved!! How do I cancel my 7day free premium trial?

I accidentally pressed the free 7 day premium trial on the app, how do I cancel it? It doesn't give me a cancel option of the subscription section on Spotify.

  • Newbie
  • I accidentally pressed the free 7 day premium trial on the app, how do I cancel it? It doesn't give me a cancel option of the subscription section on Spotify.
  • user-removed
  • Not applicable
  • 10223 Views
  • 1 replies
  • 0 likes
  • 10223 Views
  • 1 replies
  • 0 likes

Customer service number or email ? for direct and live help or support ?

I am trying to sync that playlist on my laptop to my iphone 6s but it always gets stuck at download waiting. i have tried the whole delete app re install and sign in and try again many times. i have also uninstalled from desktop too? how do i play th...

IMG_0163.PNG IMG_0164.JPG
  • Newbie
  • I am trying to sync that playlist on my laptop to my iphone 6s but it always gets stuck at download waiting. i have tried the whole delete app re install and sign in and try again many times. i have ...
  • anjieeeeeeeeee
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

i cant play any song in this playlist

i cant play any of this song but 3months ago i can play all of this song inside this playlist. but how can it is unplayable by today? can someone solve this problem. i tried to find the way to solve the problem everywhere inside this but still cant s...

  • Newbie
  • i cant play any of this song but 3months ago i can play all of this song inside this playlist. but how can it is unplayable by today? can someone solve this problem. i tried to find the way to solve ...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

playlists are not syncing, and local files stops playing 1:34 min into the song

Hi,I have bought a new iphone, the 6s, and after connecting it to my mac all the playlists vanished from the phone, (they are still on the mac). I have tryed to download the playlists again, but nothing happens. I can still see the songs that I have ...

  • Newbie
  • Hi, I have bought a new iphone, the 6s, and after connecting it to my mac all the playlists vanished from the phone, (they are still on the mac). I have tryed to download the playlists again, b...
  • anjieeeeeeeeee
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Spotify will not play songs.

Working off of an iPad, spotify will not play any playlists. It opens and shuffles to a song, but once that's done no music starts and the timeline stays at zero.

  • Casual Listener
  • Working off of an iPad, spotify will not play any playlists. It opens and shuffles to a song, but once that's done no music starts and the timeline stays at zero.
  • Jonny27
  • Newbie
  • 547 Views
  • 5 replies
  • 0 likes
  • 547 Views
  • 5 replies
  • 0 likes

iphone bmw bluetooth metadata problem

Hello, I've tried all the updates but still i can't see metadata on my nbt screen except the first song. Does anyone have the same issue? I don't like to use with usb because it doent have the SEARCH tab. Please let me know if there is any solution.....

  • Casual Listener
  • Hello,   I've tried all the updates but still i can't see metadata on my nbt screen except the first song. Does anyone have the same issue? I don't like to use with usb because it doent have t...
  • antalar
  • Casual Listener
  • 1727 Views
  • 13 replies
  • 1 likes
  • 1727 Views
  • 13 replies
  • 1 likes

No ad-free period

On multiple occassions a day Spotify will play an ad, explaining that by watching the ad you will be given 30 mins of ad free listening. Every time I watch these ads I find myself listening to yet another ad 10 mins later. Could this issue please be ...

  • Newbie
  • On multiple occassions a day Spotify will play an ad, explaining that by watching the ad you will be given 30 mins of ad free listening. Every time I watch these ads I find myself listening to yet an...
  • 526 Views
  • 0 replies
  • 0 likes
  • 526 Views
  • 0 replies
  • 0 likes

Streaming problems. Spotify closes itself

My spotify streams 5 songs and closes itself!!! It happens all the time. I delete and reinstall it. I was a very happy user and now I am thinking of leave spotify.

  • Newbie
  • My spotify streams 5 songs and closes itself!!! It happens all the time. I delete and reinstall it. I was a very happy user and now I am thinking of leave spotify.
  • DasPeter
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Network stack freezes app when on very slow connections

When using iOS app on a very slow but still continuous internet connection with high roundtrip delay such as VSAT/Iridium/Inmarsat (and also possibly rural GPRS/Edge or CDMA450 and similar) the app will sense that it has network availability but the ...

  • Regular
  • When using iOS app on a very slow but still continuous internet connection with high roundtrip delay such as VSAT/Iridium/Inmarsat (and also possibly rural GPRS/Edge or CDMA450 and similar) the app w...
  • 298 Views
  • 0 replies
  • 1 likes
  • 298 Views
  • 0 replies
  • 1 likes

Solved!! How do I delete songs

I used to be able to delete songs from my playlist on Spotify from my iPhone but now u don't see the option anymore, did Spotify remove that option?

  • Music Fan
  • I used to be able to delete songs from my playlist on Spotify from my iPhone but now u don't see the option anymore, did Spotify remove that option?
  • MattSuda
  • Spotify Star
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

iPhone - Spotify continuously deleting my downloaded tracks

I have an iPhone 6 - 128gb memory with approximately 3000 downloaded Spotify songs.Every day it continuously crashes and every so often deletes all my downloaded music.I have ample free memory for these songs and have deleted and reinstalled the appl...

  • Newbie
  • I have an iPhone 6 - 128gb memory with approximately 3000 downloaded Spotify songs. Every day it continuously crashes and every so often deletes all my downloaded music. I have ample free memor...
  • 438 Views
  • 0 replies
  • 0 likes
  • Deleting
    Downloaded music disappears
  • 438 Views
  • 0 replies
  • 0 likes

Where is the volume slider?

No one care about the volume slider??? Connect disappear volume button dissapear!! I do NOT want to use iphone buttons for volume control, i want the volume slider back! Such a crap this upgrade dont like it at all!

  • Casual Listener
  • No one care about the volume slider??? Connect disappear volume button dissapear!! I do NOT want to use iphone buttons for volume control, i want the volume slider back! Such a crap this upgrade dont...
  • chris_t53
  • Casual Listener
  • 4176 Views
  • 2 replies
  • 4 likes
  • 4176 Views
  • 2 replies
  • 4 likes

Payment

It said that I had one free month of Spotify premium but when I've checked my bank it's taken nearly £15 from my account?

  • Newbie
  • It said that I had one free month of Spotify premium but when I've checked my bank it's taken nearly £15 from my account?
  • OviiiOne
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Which devices support Spotify? Full list needed please

Hello all, I signed up for spotify premium and I now realise I can not sync my playlists with my Ipod Nano 6th generation. My question is: What is the FULL list of portable devices (phones or mp3 players) that will support spotify playlists? My need ...

  • Casual Listener
  • Hello all, I signed up for spotify premium and I now realise I can not sync my playlists with my Ipod Nano 6th generation.   My question is:  What is the FULL list of portable devices (ph...
  • Easley8
  • Casual Listener
  • 28625 Views
  • 5 replies
  • 5 likes
  • 28625 Views
  • 5 replies
  • 5 likes

Crashing

Hello, I'm having a problem with the Spotify app on iPhone. Recently my app keeps on crashing when playing music, 30min in or so it just stops and takes me out of the app and I pay the monthly fee. Anyone else having a similar problem? It's really an...

  • Regular
  • Hello, I'm having a problem with the Spotify app on iPhone. Recently my app keeps on crashing when playing music, 30min in or so it just stops and takes me out of the app and I pay the monthly fee. A...
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes