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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62971 Views
  • 16 replies
  • 37 likes
  • 62971 Views
  • 16 replies
  • 37 likes

"There was an error posting to Spotify. Please try again."

Any idea what could be causing this? It's happening when I try to share an album on Spotify. It's more annoying than anything else, because share to Facebook still works OK.

  • Newbie
  • Any idea what could be causing this? It's happening when I try to share an album on Spotify. It's more annoying than anything else, because share to Facebook still works OK.
  • 637 Views
  • 0 replies
  • 1 likes
  • 637 Views
  • 0 replies
  • 1 likes

Help! Spotify on iPod

Newbie here on using iPod! How can I stop Spotify from playing? Or is there any way to close Spotify if I want to stop listening on it for a moment? Thanks in advance

  • Roadie
  • Newbie here on using iPod! How can I stop Spotify from playing? Or is there any way to close Spotify if I want to stop listening on it for a moment?   Thanks in advance
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

My phone is unable to sync local files from my PC

I have never had this issue until now I have updated to the newest version and still have none of my local files on my phone. I have looked at all forms and none of the tips have worked like both are available offine and i have tried making a separte...

  • Newbie
  • I have never had this issue until now I have updated to the newest version and still have none of my local files on my phone. I have looked at all forms and none of the tips have worked like both are...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Solved!! Volume decrease at start of songs

On my iPhone 5 (ios7) I notice on some tracks I get an initial high volume level and then after half a second to a second the volume drops .I'm not sure if this is an iOS general thing or just 7, but its very annoying.Anyone heard this?

  • Casual Listener
  • On my iPhone 5 (ios7) I notice on some tracks I get an initial high volume level and then after half a second to a second the volume drops . I'm not sure if this is an iOS general thing or just 7,...
  • Syenz
  • Casual Listener
  • 10480 Views
  • 17 replies
  • 4 likes
  • 10480 Views
  • 17 replies
  • 4 likes

Solved!! Spotify Up Next Button Missing

Hello all Considering there is no way to add external storage to the old iPhone 4S that my niece gave me, I succumbed and bought myself an iPad Pro 9.7 with 128GB. Having synced with the files on my PC, I was dismayed to find that Spotify was playing...

  • Regular
  • Hello all   Considering there is no way to add external storage to the old iPhone 4S that my niece gave me, I succumbed and bought myself an iPad Pro 9.7 with 128GB.  Having synced with t...
  • daemeh
  • Casual Listener
  • 2535 Views
  • 3 replies
  • 0 likes
  • 2535 Views
  • 3 replies
  • 0 likes

Solved!! My newly added songs appear at bottom of playlist?

I just switched from android to iOS and I can't figure out how to change my newly added songs to the top and not the bottom or can it even be changed? If it can't be changed this is ridiculous and needs to be sorted asap.

  • Casual Listener
  • I just switched from android to iOS and I can't figure out how to change my newly added songs to the top and not the bottom or can it even be changed? If it can't be changed this is ridiculous and ne...
  • hkoksalk
  • Newbie
  • 4444 Views
  • 3 replies
  • 1 likes
  • Android
    iOS
    New Songs
    playlists changed
  • 4444 Views
  • 3 replies
  • 1 likes

Not playing songs in order (premium and not on shuffle)

Hye guys, long time lurker first time questioner.I have spotify on my iPhone 6 64 gig running iOS 8.4 and spotify version 3.6.0.923. In the last few days I've noticed that spotify doesn't always play albums that are in 'Your music' inthe correct orde...

  • Regular
  • Hye guys, long time lurker first time questioner. I have spotify on my iPhone 6 64 gig running iOS 8.4 and spotify version 3.6.0.923.   In the last few days I've noticed that spotify doesn't ...
  • calwalker1
  • Regular
  • 1982 Views
  • 7 replies
  • 1 likes
  • 1982 Views
  • 7 replies
  • 1 likes

Older spotify version

Hey there, I want to install spotify in my iPod Touch 3 in order to save my cellphone battery while listening music in the car.Yet i find no older versions of spotify compatible with my ipod .. How can i have one? I understand all of the security imp...

  • Newbie
  • Hey there,   I want to install spotify in my iPod Touch 3 in order to save my cellphone battery while listening music in the car. Yet i find no older versions of spotify compatible with my ip...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

Sound Distorted

Hey everyone. I'm having an issue where music is distorted in Spotify. It seems like it's being boosted somehow. Whatever the case, it is independent of which headphones I use and it is unique to Spotify. I'm about ready to try reinstalling but I don...

  • Casual Listener
  • Hey everyone.   I'm having an issue where music is distorted in Spotify. It seems like it's being boosted somehow. Whatever the case, it is independent of which headphones I use and it is un...
  • ashleygaunt
  • Newbie
  • 2331 Views
  • 2 replies
  • 0 likes
  • 2331 Views
  • 2 replies
  • 0 likes

An Error Occurred, Try Again when searching

I am getting the message "An Error Occurred, Try Again" when trying to search. All other features seem to be working, as far as I can tell. iPhone 6siOS 9.31Spotify 5.5.0 Tried- Quitting spotify from task switcher- Restarting phone- Force restarting ...

  • Visitor
  • I am getting the message "An Error Occurred, Try Again" when trying to search. All other features seem to be working, as far as I can tell.   iPhone 6s iOS 9.31 Spotify 5.5.0   Tried ...
  • 915 Views
  • 0 replies
  • 0 likes
  • 915 Views
  • 0 replies
  • 0 likes

iOS app Menu location

On my iPhone, the menu is at the side, and to open it you have to slide your finger. But I see my friend has the menu with all its parts on the bottom of the screen, and that makes it accessible from anywhere, easier to use and simpler. We both have ...

  • Newbie
  • On my iPhone, the menu is at the side, and to open it you have to slide your finger. But I see my friend has the menu with all its parts on the bottom of the screen, and that makes it accessible from...
  • MattSuda
  • Spotify Star
  • 1325 Views
  • 3 replies
  • 0 likes
  • Menu iOS iPhone app
  • 1325 Views
  • 3 replies
  • 0 likes

Solved!! iOS beta available?

Is there anyway I can get into the iOS testflight beta for Spotify, if there is one that is. Thanks,Josh

  • Casual Listener
  • Is there anyway I can get into the iOS testflight beta for Spotify, if there is one that is.    Thanks, Josh
  • MattSuda
  • Spotify Star
  • 1150 Views
  • 1 replies
  • 0 likes
  • 1150 Views
  • 1 replies
  • 0 likes

Whenever I'm online, songs say they've downloaded but I can't listen to them offline?

I have intalled spotify (premium) onto my new Iphone 5s after switching from a Samsung phone and re downloaded all of my songs which play fine until I go offline where it says 'All songs you save on Spotify will appear here.' I have tried un installi...

  • Visitor
  • I have intalled spotify (premium) onto my new Iphone 5s after switching from a Samsung phone and re downloaded all of my songs which play fine until I go offline where it says 'All songs you save on ...
  • 333 Views
  • 0 replies
  • 1 likes
  • 333 Views
  • 0 replies
  • 1 likes

how can i get the 60 day trial?

so here is the thing i want to get premium but a friend told me that i should get it now because i can get a 60 day trial, so i get to the app on my Iphone 5 and o go to Settings>Account>Get Premium but it does not say that ill get the 60 day trial. ...

  • Casual Listener
  • so here is the thing i want to get premium but a friend told me that i should get it now because i can get a 60 day trial, so i get to the app on my Iphone 5 and o go to Settings>Account>Get Pr...
  • kbrooksc
  • Community Legend
  • 851 Views
  • 3 replies
  • 0 likes
  • 851 Views
  • 3 replies
  • 0 likes

My followers are always blocked to 0 (zero)

Hi,i have a Premium Account connected with my Facebook account too. On my iMac and my iPhone 6s too, the count of my follower is always blocked to 0 (zero). My Friends follow me, but nothing changes.There is a solution?

  • Casual Listener
  • Hi, i have a Premium Account connected with my Facebook account too. On my iMac and my iPhone 6s too, the count of my follower is always blocked to 0 (zero). My Friends follow me, but nothing chan...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Unable to sync Albums in Library

Hi there, I'm struggling to sync Ablums in my library. I save an album, then once I go to flick the 'available offline' switch, it switches but no tracks start to download? It lets me sync normal playlists but not albums specifically on their own? I ...

  • Casual Listener
  • Hi there, I'm struggling to sync Ablums in my library. I save an album, then once I go to flick the 'available offline' switch, it switches but no tracks start to download?   It lets me sync n...
  • cjmonaghan
  • Casual Listener
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

No 7 Day Trial

I've made a new account and logged onto it on the computer which is how my friend said she activated her 7 day free trial just last week. When I logged in all it told me was that I can get a 30 day free trial if I put in a credit card--and I don't wa...

  • Newbie
  • I've made a new account and logged onto it on the computer which is how my friend said she activated her 7 day free trial just last week. When I logged in all it told me was that I can get a 30 day f...
  • osornios
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • 7 day free trial
  • 447 Views
  • 1 replies
  • 0 likes

syncing playlists

Is it possible to sync a playlist from an iphone to my computer? I have both devices on the same wifi but Spotify desktop is not showing my phone. Thank you!

  • Newbie
  • Is it possible to sync a playlist from an iphone to my computer? I have both devices on the same wifi but Spotify desktop is not showing my phone. Thank you!  
  • Steph_B
  • Roadie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Songs Jumping Forwards

This morning I tried to play a saved playlist on my iPhone6 while running. Spotify is in Offline mode so no issue with data.It would play 2 seconds of a song then jump forward 15 seconds, play 2 seconds more and jump forward 15 etc.It's working fine ...

  • Newbie
  • This morning I tried to play a saved playlist on my iPhone6 while running. Spotify is in Offline mode so no issue with data. It would play 2 seconds of a song then jump forward 15 seconds, play 2 se...
  • Steph_B
  • Roadie
  • 601 Views
  • 1 replies
  • 0 likes
  • Playback problem
    Running
    Running with spotify
  • 601 Views
  • 1 replies
  • 0 likes