Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
71741 Views
16 replies
37 likes

71741 Views
16 replies
37 likes

Excessive battery drain iOS 9.3.1

Hi, recently my Spotify has started consuming an overwhelming amount of energy, I was really happy with my battery life while using Spotify but now just all of a sudden it's really bad. I've tried reinstalling the app but that didn't help. Might ther...

b212313
Casual Listener
Hi, recently my Spotify has started consuming an overwhelming amount of energy, I was really happy with my battery life while using Spotify but now just all of a sudden it's really bad. I've tried re...
2016-04-19 11:15:02 AM
2016-05-11 5:08:13 AM
yerdnadm
Newbie
2323 Views
4 replies
3 likes
Battery usage

2323 Views
4 replies
3 likes

Is it possible to hide/remove/move the shuffle button?

Hello, This is my first post here! Currently, I'm evaluating Spotify. So far so awesome, however I have one question: Is it possible to hide/remove/move the Shuffle button? The button is really present and kind of "In your face". Why this emphaise on...

hubaghdadi
Newbie
Hello, This is my first post here! 🙂 Currently, I'm evaluating Spotify. So far so awesome, however I have one question: Is it possible to hide/remove/move the Shuffle butt...
2016-05-10 8:24:39 PM
2016-05-11 1:30:45 AM
osornios
Spotify Star
533 Views
1 replies
0 likes

533 Views
1 replies
0 likes

Error code 404

I've not been able to get onto my Spotify for a week now because I get error code 404 when logging in. I've tried resetting my password but nothing's working.

AliBee
Newbie
I've not been able to get onto my Spotify for a week now because I get error code 404 when logging in. I've tried resetting my password but nothing's working.
2016-05-11 1:12:24 AM
221 Views
0 replies
0 likes

221 Views
0 replies
0 likes

Solved!! Download quality settings

Probably a stupid question, just want to know for sure. Does the download quality setting only refer to Spotify's streaming tracks being made available offline, and not local files? I would assume that local files are just downloaded as they are, not...

micfiend13
Regular
Probably a stupid question, just want to know for sure. Does the download quality setting only refer to Spotify's streaming tracks being made available offline, and not local files? I would assume th...
2016-05-09 4:34:45 PM
2016-05-10 11:51:19 PM
micfiend13
Regular
691 Views
2 replies
0 likes

691 Views
2 replies
0 likes

Stolen Iphone, someone has been using my spotify

My iphone has been stolen two days ago. Today I saw that someone was using my spotify account , how do I close all my accounts !? I already requested the block of my phone !

12158544474
Newbie
My iphone has been stolen two days ago. Today I saw that someone was using my spotify account , how do I close all my accounts !? I already requested the block of my phone !
2016-05-09 8:00:27 PM
2016-05-10 11:35:49 PM
kbrooksc
Community Legend
284 Views
1 replies
0 likes

284 Views
1 replies
0 likes

Solved!! Offline mode

When I add new songs ro my playlist, they do not load. I have to turn in off and back on and when I do it takes weeks for it to actually start downloading them to offline.

alevaldez1993
Casual Listener
When I add new songs ro my playlist, they do not load. I have to turn in off and back on and when I do it takes weeks for it to actually start downloading them to offline.
2016-05-10 6:27:44 PM
2016-05-10 6:50:57 PM
user-removed
Not applicable
435 Views
3 replies
0 likes

435 Views
3 replies
0 likes

Solved!! I can't listen to Nirvana - Smells like teen spirit

Hey community,So, my problem is that I can't listen to Nirvana - Smells like teen spirit.It's perfectly played on my PC, but I can't start it on my Iphone. (5S if it means anyting)When I click on it, it disappaers.Same things happens when I select my...

suhi420
Casual Listener
Hey community, So, my problem is that I can't listen to Nirvana - Smells like teen spirit. It's perfectly played on my PC, but I can't start it on my Iphone. (5S if it means anyting) When I c...
2016-05-10 4:48:59 PM
2016-05-10 6:28:21 PM
suhi420
Casual Listener
2275 Views
5 replies
0 likes

2275 Views
5 replies
0 likes

Problem streaming

What is happening:1) I have Spotify family premium2) Usually I am able to stream online music3) I clicked an online playlist, the song plays for 10 seconds and cuts off4) I tried other online playlist and songs, same thing has happenedSteps I've done...

danielbobbythio
Newbie
What is happening: 1) I have Spotify family premium 2) Usually I am able to stream online music 3) I clicked an online playlist, the song plays for 10 seconds and cuts off 4) I tried other onli...
2016-05-09 3:03:52 PM
2016-05-10 5:24:51 PM
OviiiOne
Community Legend
340 Views
1 replies
0 likes
Streaming unable error

340 Views
1 replies
0 likes

Account hacked

Hi everyone! Someone (a samsung device) keep trying to use my spotify account. When I listen to Spotify, I get a notification telling me that I am listening through this other device. I do not have a Samsung phone and I have not used my account in an...

eline_sf
Newbie
Hi everyone! Someone (a samsung device) keep trying to use my spotify account. When I listen to Spotify, I get a notification telling me that I am listening through this other device. I do n...
2016-05-10 3:22:16 PM
2016-05-10 5:24:15 PM
user-removed
Not applicable
368 Views
2 replies
0 likes

368 Views
2 replies
0 likes

Solved!! Spotify songs not playing

After my premium expired, I noticed some of my songs weren't playing. They'd be skipped over and not played. I noticed this was only with songs I downloaded while I had premium and didn't affect songs I've never played or never downloaded. This is a ...

liamreilley19
Casual Listener
After my premium expired, I noticed some of my songs weren't playing. They'd be skipped over and not played. I noticed this was only with songs I downloaded while I had premium and didn't affect song...
2016-05-09 1:58:34 AM
2016-05-10 3:16:03 PM
liamreilley19
Casual Listener
1015 Views
2 replies
0 likes

1015 Views
2 replies
0 likes

Not receiving device ID email

Hi,I am trying to deactivate my Facebook account, so want to disconnect my Spotify account from it. I keep trying to send the device ID email to myself, which always says it's been sent to my email address, but I have nothing in my inbox or junk. Is ...

Modseq
Music Fan
Hi, I am trying to deactivate my Facebook account, so want to disconnect my Spotify account from it. I keep trying to send the device ID email to myself, which always says it's been sent to my ema...
2016-05-10 1:39:22 PM
517 Views
0 replies
0 likes
Device id

517 Views
0 replies
0 likes

iOS pictures don't come up.

You click on the artist profile picture to browse through the pictures and you can only view a few of them and the rest are microphones(Spotify default picture)This worked before the last update. I was able to view all of the picture no problem. I ha...

Mlayhew22
Casual Listener
You click on the artist profile picture to browse through the pictures and you can only view a few of them and the rest are microphones(Spotify default picture) This worked before the last update....
2016-05-09 10:19:24 PM
2016-05-10 10:19:34 AM
Afredn
Casual Listener
512 Views
1 replies
0 likes
Artist profile pictures

512 Views
1 replies
0 likes

iPhone wont download local files from PC

I'm trying to download a track from my computer to my iphone, so I got it to show up in (On the desktop version of Spotify) the local files section, where I then made a sperate playlist and put the song in it. It shows up on my phone, but its greyed ...

theSFG
Casual Listener
I'm trying to download a track from my computer to my iphone, so I got it to show up in (On the desktop version of Spotify) the local files section, where I then made a sperate playlist and put the s...
2016-05-10 3:15:58 AM
363 Views
0 replies
0 likes

363 Views
0 replies
0 likes

Devices option gone?

From the recent update I notice that the devices tab is gone. I tried to sync my ipod today and nothing happened when I opened spotify then plugged in my ipod. I've been looking around and seen a few other people saying the same thing. Did the syncin...

laughedcorey81
Music Fan
From the recent update I notice that the devices tab is gone. I tried to sync my ipod today and nothing happened when I opened spotify then plugged in my ipod. I've been looking around and seen a few...
2015-03-16 10:38:10 PM
2016-05-10 1:56:06 AM
laughedcorey81
Music Fan
6286 Views
12 replies
2 likes
ipod
Syncing devices
Update

6286 Views
12 replies
2 likes

Yet another shuffle issue

When I fire up spotify on my desktop, go to the songs selection with around 2000 songs, it works relatively okay, however if I remote control from my phone or another computer in the property, it will drop down and only shuffle between around 3-4 art...

dag0n
Newbie
When I fire up spotify on my desktop, go to the songs selection with around 2000 songs, it works relatively okay, however if I remote control from my phone or another computer in the property, it wil...
2016-05-09 12:19:39 AM
380 Views
0 replies
0 likes

380 Views
0 replies
0 likes

Solved!! Waiting to download

I have tried everything I know, but many of my playlist will not fully download to offline. The playlist will get about 80-80 percent complete and then just indefinitely freeze. Please help.

Qsongbird
Casual Listener
I have tried everything I know, but many of my playlist will not fully download to offline. The playlist will get about 80-80 percent complete and then just indefinitely freeze. Please help.
2016-05-07 10:31:03 PM
2016-05-09 11:49:50 PM
user-removed
Not applicable
1009 Views
3 replies
0 likes

1009 Views
3 replies
0 likes

Music not syncing between desktop and iPhone

I've synced music before and have used Spotify for many years. It has never been any problems. But now I'm trying to sync files from my Mac desktop client (1.0.28.87) to my iPhone client (5.5.0). I add the local files by choosing source for the files...

yadis
Casual Listener
I've synced music before and have used Spotify for many years. It has never been any problems. But now I'm trying to sync files from my Mac desktop client (1.0.28.87) to my iPhone client (5.5.0). I a...
2016-04-27 5:48:04 PM
2016-05-09 6:08:39 PM
1229283807
Newbie
457 Views
2 replies
0 likes

457 Views
2 replies
0 likes

Spotify crashes when watching some videos

I have a Iphone 4S and when i updated Spotify for some months ago i cannot watch some specific videos. For example, i can watch Comedy Central`s Videos but i can`t watch Adult Swim`s Videos. Has this do to about Adult swim or my Iphone?

KorvOnudlar
Newbie
I have a Iphone 4S and when i updated Spotify for some months ago i cannot watch some specific videos. For example, i can watch Comedy Central`s Videos but i can`t watch Adult Swim`s Videos. Has this...
2016-05-08 2:12:59 PM
2016-05-09 4:12:29 PM
user-removed
Not applicable
359 Views
1 replies
0 likes

359 Views
1 replies
0 likes

My app is glitched.

For some reason on my phone the spotify app doesn't have the nav bar on the bottom. But when i logon onto another account it appears. How come it won't show up on my account?

dar5
Newbie
For some reason on my phone the spotify app doesn't have the nav bar on the bottom. But when i logon onto another account it appears. How come it won't show up on my account?
2016-05-07 9:38:25 PM
2016-05-09 10:35:22 AM
JCdotnl
Roadie
269 Views
1 replies
0 likes

269 Views
1 replies
0 likes

Artwork loads very slowly

for a couple of weeks now the art of all albums and artists loads very slowly. It used to be there instantly.. now it varies between 5 seconds and 20 seconds. When I do a fresh install, it works for a day or so, but then it's back to slooooow loading...

theducktheory
Regular
for a couple of weeks now the art of all albums and artists loads very slowly. It used to be there instantly.. now it varies between 5 seconds and 20 seconds. When I do a fresh install, it works...
2016-05-06 10:34:45 PM
2016-05-09 10:31:29 AM
JCdotnl
Roadie
258 Views
1 replies
0 likes

258 Views
1 replies
0 likes

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