help for my premium account

[dondon21]

cant register premium does not receive pin txt message.TALK AND TEXT SUBSCRIBER

[MaryS]

Hey there,

In this case, I woud suggest contacting Fortumo here. They're managing your payments and will be happy to answer all questions you have.

Fortumo is a carrier billing platform which allows yoau to add your Spotify fee to your mobile phone bill.

Let me know if you need anything else 🙂

[dondon21]

it doesnt work

[sjudithanne]

Im also having a similar problem. Though Im currently registered to a Spotify Premium with Globe Philippines since October 15th, my spotify app keeps telling me to go premium. I deleted all my other Spotify accounts and updated mobile number in current Spotify account. But its not working. I tried reaching out with Globe but they're not helping at all. 

[dondon21]

even smart philippines cant also
give me a solution.i was try to
solve thin since yesterday..yet still i cant find a solution

[dondon21]

i does not work

[MaryS]

Hello there,

Charges via your mobile phone bill come directly from Fortumo, who then pass on the charge to us. To get your PIN code, I'd recommend you contact Fortumo, not Smart nor TalkNText.

I've provided the contact link above, please get in touch with them and they're happy to sort this out.

Thanks!

[dondon21]

hi there still doesnt worm can you send me tutorial on how to use this fortumo

[MaryS]

Absolutely!

You can check out our support page here and follow the steps on the site for more help:)