help !

[MaxB13]

my downloaded offline songs are constantly getting deleted and my account is auto signing out ! please help ASAP

[Hubo]

Hey @MaxB13! Welcome to the community!

That's not cool. Let's get you back rocking again! Could you try to reinstall the Spotify app on your device? Also, what device and iOS version are you using Spotify with? Let me know! 🙂

All the best!

[MaxB13]

hey,

i have tried to reinstall it before... i am using an iphone 6 with IOS 10.3 (beta i believe)

[MaxB13]

Hello ?

[Hubo]

Hi @MaxB13!

Sorry for the delay! Could you remove all your offline devices here? Also, make sure you're on the latest stable iOS and Spotify version available. Let me know how it goes.

Have a nice weekend! 🙂

[MaxB13]

There seems to be multiple of my one device and sadly cannot go back on IOS. Is there anyway to verify it something like that on your end so it won't keep logging me out? Thanks

[Hubo]

Hey @MaxB13!

Bear in mind that I'm not a Spotify employee. You can remove all devices yourself on this page. Could you try to redownload your songs after that? Let me know how it goes!

Have a great weekend! 🙂

[MaxB13]

Ah thank you, didn't realize, sadly I have already tired it XD, still nothing! Thank you for all of yiur help

[Hubo]

Hey!

Alright, could you remove all offline devices once more, and then reinstall the app on your phone? Let me know if it works after that!

Have a nice weekend! 🙂

[Hubo]

Hey dude!

Are you still having issues? Have you tried the steps from my previous post? Let me know! 🙂

Have a great day!

[MaxB13]

Yes sorry tried everything still isn't working !!! I need some hard reset or something !

[Hubo]

Hey @MaxB13! 

Thanks for trying and bearing with me! 🙂

Could you check if these are the case:
1- Are you using any cache-clearing apps?

2 - Are you using 'Low Power Mode' on your device when this happens?

3 - Does this happen when you have low battery on your device?

Let me know! 🙂

Have a great weekend!