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Account & Payment
Using Spotify
Listen Everywhere
Hey there @RoBorge,
Thanks for reaching out to the Community about this.
Can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues. If that doesn't do it for you, we'll need to know if this happens on all your devices and Spotify version you're using.
Screenshots or a quick video of what you see will be very helpful to our investigation as well.
Lastly, and if possible, ask a friend to log in with their account on your device to see if the app behaves the same way.
We'll be on the lookout for your reply.Feel free to get back to us if you have any further questions.
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