iOS app loading indefinetly - no access to music

[O_neeey]

Plan
Premium
Device
iPhone 14
Operating System
iOS 16.4.1 but already had the issue on the earlier version too

My Question or Issue
Impossible to use the app and listen to music since Friday 21st April. When I open the app i arrive to the home page (which doesn’t actualize) but if I click on search, my library or a playlist or anything it just shows the loader indefinetly.

On my macbook, works fine though.

[AlejaR · Accepted solution]

Hey there @O_neeey,

Thanks for posting in the Community and welcome.

In this case, we recommend you to start off with a clean reinstall of the Spotify app on your device. By doing that the app can be up-to-date and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.
 

If the above doesn't do the trick, would you mind sending us the exact Spotify version you're running there?

Lastly, did you notice if this is happening from another mobile device? If not sure, it'd be awesome if you could check. You can ask for the mobile device of a relative or a friend to open your account and check.
 

Keep us in the loop!

[O_neeey]

It worked ! Thank you 🙏