iPhone App Login Issue (no error message)

[ems37]

Plan

Premium

Country

United Kingdom

Device

iPhone XR

Operating System

iOS 13

My Question or Issue

I went on to my Spotify app this afternoon to find I’d been logged out, so I checked my emails and I had an email from no-reply saying my password had been reset due to suspicious activity and I needed to reset it.

So I did as instructed and changed my password (to something a lot more secure) and I got the password reset confirmation email.

However when I try and log on to my app now with my new password, nothing happens, the log in button appears to do nothing, I can just click it over and over again and not get an error message but also I don’t get logged in.

What should I do now?

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!