ios app won’t play certain artist

[MakahBehr]

Plan

premium

Country

US

Device

iPhone 11

Operating System

iOS 17.4.1

My Question or Issue

spotify won’t play any songs by a specific artist, when i try from their page or within a playlist. i get no error message message on mobile, on desktop it just says “spotify can not play artist at this time” and can not add them to queue. 

i was able to play songs by them earlier this morning (about 6 hours ago) 

i have checked - i do NOT have this artist blocked on mobile or desktop or ipad. i have uninstalled and reinstalled the app and restarted my phone. 

the only answers i seem to be able to find are that the artist must be blocked, but again, i checked that and they are not blocked on any of my devices. 

logging in/out initially worked, but now it’s back to not playing the artist at all. 

[MateusM]

Hey, there @MakahBehr! Thanks for posting here in the Community! 

We understand that you already reinstalled the app, but I'd like to suggest these steps here:

• Clear the app's cache from Settings > Storage. 
• Perform a clean reinstall of the Spotify app.
• Check if you can play the artist from a different device or the Web Player.

If these steps don't help, can you send us a screenshot of the error message you're getting when trying to play the artist? 

Please keep me in the loop

/Mateus