Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iphone link stuck on App Store page

iphone link stuck on App Store page

Hi, I know this problem has existed for others but I can’t seem to figure it out. I have restarted my phone, updated my iPhone software, and reninstalled the Spotify app.

 

when I click on a link that a friend has sent to a song/playlist, it takes me to a webpage, and when I click “play on Spotify” it prompts “open App Store” And then I have to click “open” at the App Store page after which it redirects to my Spotify but loses the link.

Spotify version is 8.5.0.833. Anything I missed? Thank you for your help!

 

Plan

Premium

Country

Usa 

Device

iPhone X

Operating System

ios 12.2

 

My Question or Issue

 

Reply
1 Reply

Hi @mmmassad, thanks for writing!

 

Which browser are you using for this? Could you please try using another one?

 

Let me know if it helps!

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts