music is not playing offline

[Aurofsea]

Hi there, unfortunately, the songs that I liked and downloaded on my device do not turn on offline. I don't know why this is happening given that I have a student premium subscription. Please tell me what to do.

[Billy-J]

Hey @Aurofsea, thanks for reaching out to the Community!

Sorry to hear this. The next time you're online, can you try a clean reinstall of the app following these steps? If you're still unable to listen offline, let me know the make and model of your device - and we'll go from there. 

Let me know how this goes!

[businessmanShaun]

Hey billy-j, I payed my subscription on my iPad and my iPhone doesn’t get tha premium that my iPad is its the same account also and I can’t play my music when I’m offline 

[Eni]

Hey there @businessmanShaun, 

Thanks for reaching out about this here in the Community. Sorry for the delayed reply. 

Based on what you mentioned, you're most likely logged in to a different account on your iPhone. No worries, you can check this by heading over to the app settings on your iPad and you'll find the email you registered on your Premium account under Account > Email. Then, you just need to log out from your account on your iPhone by following the steps here and then log back in with the correct email and password. 

If you're still unable to use the Premium features on your iPhone afterwards, could you let us know if only your downloads are affected or if you can't use any Premium feature? We'd also recommend taking a look at this article about listening your content offline. 

Additionally, sending us a screenshot of what you see on your iPhone would come in handy. You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

We'll be on the lookout for your reply.