my downloaded music needs to be downloaded every time i use spotify

[#1]

My downloaded songs/albums need to be downloaded every time I use spotify.

[Joan]

Hi there,

Thanks for reaching out. Consider performing a clean reinstall on the affected device. If the issue persists, could you please provide us the following:

• Is this on all devices or only on specific one(s)?
• The exact makes, models and OS/Firmware versions of all your affected devices
• The exact Spotify Versions you use.
• When did this start happening?
• Are all playlists affected?
• Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.